Montania Town Hotel Mudanya

The hotel was closed for renovations and we were not notified. What sort of service is this? You and the hotel left us stranded. Not happy!!!!

We were left outside in the middle of the night due to maintenance issues, despite having a confirmed reservation. The hotel was completely closed upon our arrival, and no prior notice or alternative arrangements were provided. This situation is extremely unprofessional and unacceptable—especially after traveling and arriving late at night. Being left without accommodation under these circumstances shows a serious lack of responsibility and customer care. I expect a full refund and appropriate compensation for the inconvenience caused.

.

Sadly the standard of bedroom did not live up to the plush reception area, with a shower that leaked heavily flooding the bathroom, poor quality towels, basic beds and bedding, old war robes and simple furnishing. The food offered catered to the locals with overseas offered no alternatives unless a premium price was paid. The staff were on the whole excellent and tried very hard to assist but the core business of hosting weddings at the hotel seemed to take preference. The pool area was basic with food and drink expensive however my wife was struck on the shoulder by a very heavy pool umbrella caught in a sudden wind gust, no interest was paid to the injury but 3 members of staff battled to restore the umbrella upright and secure it. The in house internet was average if not weak and overall normal reception including for tv was not good. Mudanya is a very nice, vibrant and colourful seaside town and attracts many visitors, I feel this hotel could do considerably better.

Location is excellent. Top floor rooms with breakfast and pool access is the best value for money combination. Air conditioning works, some complained about its noise, it can be minimised by changing fan speed settings.