Name: Mercure Dartford Brands Hatch Hotel & Spa
Address: Brands Hatch, Brands Hatch, Kent, GB
Price range: 73 $US–201 $US per night
Rating: 7.65

Ce qu'en disent des voyageurs

À l'hôtel Mercure Dartford Brands Hatch Hotel & Spa, les clients apprécient régulièrement l'emplacement pratique pour Brands Hatch et trouvent souvent le personnel accueillant. Cependant, les commentaires soulignent fréquemment des parties datées, des problèmes d'entretien et une qualité variable en matière de propreté et de service dans tout l'établissement.

Les équipements de loisirs tels que la salle de sport, la piscine et le spa sont appréciés, mais ils peuvent être fréquentés et parfois hors service ou nécessiter une réparation. Le stationnement fait l'objet de plaintes répétées concernant les frais, des règles confuses et un parking mal éclairé et en mauvais état, tandis que le restaurant sur place est salué pour certains plats, mais souffre d'un service lent et d'une qualité de petit-déjeuner variable. Plusieurs critiques mentionnent également du bruit provenant des livraisons, des problèmes de chauffage ou de climatisation et, lors de certains séjours, des alarmes incendie intempestives ou des coupures d'eau. Attendez-vous à un point de départ pratique pour le circuit, avec une qualité variable.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

La salle de sport, la piscine et le spa sont régulièrement cités comme des points positifs, mais ils peuvent être fréquentés et certaines parties sont parfois fermées, froides ou nécessitent un entretien. Le stationnement entraîne souvent des frais confus ou inattendus et le parking peut être mal éclairé et en mauvais état.

Avis de voyageur à ce sujet

6

Heydar

11 févr. 2025

·

A séjourné 2 nuits

The parking payments confusing, i paid for a day ,that cover up to midnight, you supposed to go at midnight and pay again, after 3 day parking, i paid daily, .when back home after a week got 3 parking tickets.

6

Clinton

31 janv. 2025

·

A séjourné 2 nuits

The first shock was to pay an extra £30 upon arrival for 2 days car parking, I could of picked a different hotel with free car park. My room was above the delivery access, woke up by a reversing van and constant noise of a delivery van. The sauna door looked like it has not been cleaned in years, it may be given a quick wipe but the stains are years old, good temperature but lacked TLC. Nice spacious pool. Food rather expensive, but i think that is just normal for the area. would i stay again ? No

4

paul

23 nov. 2025

·

A séjourné 1 nuit

You get charged parking even though you put it in your hotels.com search. Plus I was a Accor member and they don’t even ask you if you are because you booked through a 3rd party and Costa you £10 per night. Gym fairly good, room could do with upgrade on the heating and a bit dated. Not enough staff on front end. Breakfast nice.

6

Colin

30 oct. 2025

·

A séjourné 1 nuit

Nice hotel with good gym and pool facilities. One point to make. If you are going to put a piano in the bar area, please can you stop parents letting their small children mess around on it at 10.00pm.

6

edward

22 sept. 2025

·

A séjourné 2 nuits

So the rooms were clean and comfortable. Right next to brands hatch circuit. Pool was a bit on the cool side, took a moment to get accustomed to it, The biggest issue is outside... The carpark charges £10 a night for essentially a patch of dirt. Very few lights work, parking bays are too small, leading to some of the worst parking I've seen.

8

GERMAINE

1 sept. 2025

·

A séjourné 1 nuit

Reception is always busy with long waits but the hotel staff are all friendly! The newly laid flooring in the saunas is great! I will keep coming back to stay as it is always a pleasurable experience

6

Kieron

27 févr. 2024

·

A séjourné 2 nuits

The food was not good. everything else was fine. the gym is open to locals so was rather full but the spa area was nice

10

Violet

8 févr. 2025

·

A séjourné 1 nuit

Just a one night stay prior to a track day at Brands Hatch. Warm and friendly reception staff Very clean room and facilities. Great leisure centre on site with helpful staff. Happy to book here again soon.

10

Eithan

21 déc. 2024

·

A séjourné 1 nuit

The spa and pool were great

2

Nathan

31 juil. 2024

·

A séjourné 1 nuit

Stayed last year and nothing has changed but sadly not much choice near the race circuit. Worst hotel I’ve stayed in for years. Dirty room, no aircon (it was 32 degrees in the day), scruffy restaurant and very poor quality breakfast. Went to use the leisure club before departure - the steam room and jacuzzi were broken and the pool was really hazy and dirty (other people were complaining too). Avoid !

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

La propreté est irrégulière : certaines chambres et zones de loisirs sont décrites comme propres, mais plusieurs critiques signalent de la poussière, des tapis ou du linge tachés, de la moisissure dans les salles de bains et des articles de service d'étage laissés dans les couloirs.

Avis de voyageur à ce sujet

10

Kerry

14 nov. 2025

·

A séjourné 1 nuit

Clean rooms. Attentive staff, great bar area

10

Neil

20 sept. 2025

·

A séjourné 3 nuits

A lovely welcome on arrival the rooms were lovely and clean I found the bed a bit hard but that might just be me. The food was amazing.

2

Peter

13 avr. 2025

·

A séjourné 1 nuit

The room carets was badly stained. The bed sheet was staines. Room servixe or front desk did not answer calls. The was a broken pool light and the electric cabel was hanging in the pool. It also cost £20 to park for an over ight stay. I wouldnt stay at this hotel again or recommend it

8

Johanne

29 avr. 2025

·

A séjourné 3 nuits

The stay was nice and overall it was fine. The issues we had were all dealt with quickly by the general staff and hotel management who were excellent, very professional and helpful. Some of the supervisors were a little less so and this made for a disappointing stay. The hotel was dirty and untidy in areas and in need of a bit of updating. Food was amazing and highly recommended. It’s a shame for a hotel on Brands Hatches door step we had to request the F1 was shown not football! Overall we had a nice weekend away but there is definitely room for improvement

2

Craig

4 avr. 2025

·

A séjourné 1 nuit

Didnt have any keys to the rooms. Room was filthy, would not stay again.

4

Neil

3 août 2023

·

A séjourné 4 nuits

Wasted our evenings because of the slow service in the restaurant. Had to report rooms not being serviced on three occasions. No natural daylight in our rooms and very poor lighting. Lots of cobwebs in rooms and bathrooms. Poor management in general.

2

stephen

30 déc. 2024

·

A séjourné 2 nuits

Really disappointing. To start with the rooms were COLD, during our stay this extended to having no hot water in the room. We had to use a portable heater throughout the entire stay to keep the room warm enough for our daughter. The room itself appeared clean enough but soon enough a previous customers earplug fell out of the bed. During the 2 night stay our room was cleaned but dirty glasses left in the room and dirty mugs left on the floor outside our room. The breakfast was fine but the restaurant woefully understaffed, at both breakfast and dinner there were no clean tables dispite the restaurant not looking busy, essentially not enough staff to manage after the rush. The whole trip stank of cost cutting, highlighted by stained carpets, understaffing and inadequate heating/hot water.

4

Simon

13 sept. 2025

·

A séjourné 1 nuit

Realistically - the benefit for the hotel is solely that it’s close to the track and it’s relatively cheap. Besides that, having stayed a few times, it’s dirty, and cheap. My most recent stay included black mould in the bathroom and on shower head and a delightful sweaty/smokey smell from the AC. Hotel serves a purpose but no more than that.

2

Ruari

10 juil. 2023

·

A séjourné 1 nuit

Room dirty as if someone was in the room before us. Someone had left our room window open before we arrived meaning the room was filled with bugs. Hotel corridors stunk of cannabis. Noise from other guests was horrific, screaming and banging doors all night, total failure from staff to control guests. When asked staff to sort it out they fobbed us off. Woke up in the morning to no water and no power meaning couldn’t wash even charge our phones. Hotel is a total disgrace. Complained to the management and they shrugged as if it wasn’t their problem. Would avoid this place at all costs.

10

Rob

2 mai 2025

·

A séjourné 1 nuit

Doesn't disappoint. Easy access. Clean. Comfy spacious rooms. Can't fault it once again. Very happy with stay.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres varient de grandes et confortables (souvent avec vue sur la piste) à datées et mal chauffées ou climatisées, avec un éclairage faible et parfois du bruit provenant des livraisons ou des zones à proximité. Certains clients ont regretté l'absence d'équipements attendus tels qu'un réfrigérateur ou une insonorisation.

Avis de voyageur à ce sujet

8

Zoe

12 sept. 2024

·

A séjourné 1 nuit

Excellent check in. Lovely room but it was cold heating didn’t work. No sign on the lounge bar to say it was closed and to use the other bar so people were standing there waiting for a while.

4

Ruzi

14 nov. 2024

·

A séjourné 1 nuit

Room was small for a family and not up to 4 star standard but more of a 3 star. Not enough toiletries or tea coffee provided in the room. The reception manager was not very welcoming or helpful. Only thing made it call it 4 star it could be due to swimming pool and spa. The room was very uncomfortable due to the fan heating, it was very suffocating.

6

kaylee

7 juil. 2025

·

A séjourné 2 nuits

Booked 2 nights for a superior room which was not as advertised - much smaller, not even a fridge in the room! Room claimed to have soundproofed walls as well and this was definitely not the case! The whole hotel itself was very unclean, build up of dust on the bed, carpet, webs etc other guests room service and alcoholic beverages half full left outside in corridors for long periods of time. The gym is ok, however a couple of machines were out of use, they have spin and yoga classes but the reception staff don’t know much information and redirect you to the spa website, the spa website is useless and just offers a membership? The pool is a lot smaller than the photo shows and gets very busy due to spa guests. There’s nothing local, not even a shop, you have to drive to Swanley which is a sh*thole. I imagine lots of people stay for Brands Hatch which is suitable for them but this was not the reason for our stay. Overall, I would not stay again.

10

Katie

30 juil. 2025

·

A séjourné 1 nuit

I stayed in one of the closest rooms to the track… Excellent.

6

David

25 juil. 2024

·

A séjourné 1 nuit

Room very warm, no aircon & found mattress too hard for our liking. Other than that for 1 night it was ok.

6

edward

22 sept. 2025

·

A séjourné 2 nuits

So the rooms were clean and comfortable. Right next to brands hatch circuit. Pool was a bit on the cool side, took a moment to get accustomed to it, The biggest issue is outside... The carpark charges £10 a night for essentially a patch of dirt. Very few lights work, parking bays are too small, leading to some of the worst parking I've seen.

8

Clare

16 nov. 2025

·

A séjourné 1 nuit

Large room, comfortable bed, great bathroom. Unusual layout in the room - lots of unused space by the door, could use a small sofa there. Would also be good to have 2 sidelights instead if one. One light wasn’t quite enough which meant the main light needed to be on which was quite harsh. The keyless entry to the room was a bit annoying, but that’s personal preference. Having said that, if at brands hatch again would definitely stay again.

4

Calum

27 mai 2025

·

A séjourné 1 nuit

Booked & paid for 6 rooms. Got given the worst room in the hotel. Above the loading bay with noisy deliveries at 6 something in the morning. Incredibly noisy machinery running all night. Unimpressive.

10

Debora

29 juin 2024

·

A séjourné 1 nuit

Easy to walk to the race track. Large rooms.

4

David

21 déc. 2024

·

A séjourné 1 nuit

I had room number 298 at the end of the corridor which is almost like the corridor that time forgot there was no heating. The windows were draughty no extractor fan in the toilet so it was like being in a sauna and the underfloor heating didn’t work so we had a cold floor in the bathroom first thing in the morning and messy at night was like ice.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

De nombreux clients trouvent le personnel sympathique et serviable, mais plusieurs signalent un manque de personnel, un service lent au bar ou au restaurant, et des problèmes occasionnels d'enregistrement ou de réservation.

Avis de voyageur à ce sujet

10

Calum

24 sept. 2025

·

A séjourné 1 nuit

Got given a great room. Quick and efficient check in. The infuriating car park charge and going outside to use a machine has gone away. Much appreciated

8

Andrew

14 nov. 2025

·

A séjourné 1 nuit

Good facilities and lots going on. Rooms were ok and staff friendly and helpful.

6

James

19 oct. 2024

·

A séjourné 1 nuit

On arrival I was told i hadn't paid and was asked for a card payment. Wven though i booked this some time ago, i knew it had been paid for. I couldn't find an email receipt but was able to go to tge Hotels.com App and prove payment as a receipt was there. No apology from receptionist. We ate in the restaurant. They were out of most wines and only the most exepbsive ones were available. Service was very slow. They were completely understaffed in the restauarnt and behind the bar.

10

Alistair

28 août 2024

·

A séjourné 5 nuits

The mark of a hotel is how they deal with a problem. I needed to change rooms at 1am. The staff were great and sorted another room very quickly and cheerfully. Namib and his colleague were excellent. Minor niggle was room service, no answer on the phone but Reception took the order. There is a £5 surcharge after 11pm. A fair charge but should be stated on the menu. Look forward to staying here again.

10

Kerry

14 nov. 2025

·

A séjourné 1 nuit

Clean rooms. Attentive staff, great bar area

10

Calum

18 sept. 2025

·

A séjourné 1 nuit

Best room we've ever had at this hotel. Super comfortable bed. Really enjoyed our stay. Impressive reception team. And they've binned the tacky parking charge. Wins all around

8

GERMAINE

1 sept. 2025

·

A séjourné 1 nuit

Reception is always busy with long waits but the hotel staff are all friendly! The newly laid flooring in the saunas is great! I will keep coming back to stay as it is always a pleasurable experience

2

Adam

17 juin 2025

·

A séjourné 1 nuit

Check in was difficult as lost a room booking and was told it had been cancelled on the day of the booking despite the full value being taken. Sorted eventually but took 30 min after a long day travelling.

8

David

2 sept. 2025

·

A séjourné 1 nuit

I always stay here as it’s a great place when doing a track day with Opentrack.co.uk at brands hatch. Just 50 meters from the front gates it’s perfect. Staff are always welcoming and nothing is to much bother.

4

Neil

3 août 2023

·

A séjourné 4 nuits

Wasted our evenings because of the slow service in the restaurant. Had to report rooms not being serviced on three occasions. No natural daylight in our rooms and very poor lighting. Lots of cobwebs in rooms and bathrooms. Poor management in general.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Exceptionnel pour Brands Hatch—accessible à pied ou très proche—mais par ailleurs relativement calme et avec peu de commodités à proximité.

Avis de voyageur à ce sujet

8

Julie

1 avr. 2024

·

A séjourné 2 nuits

We enjoyed our stay. The location was excellent for Brands Hatch Race course. The room was clean and adequate for everything you could want. Good shower and soft towels. We had a nice meal in the restaurant. The only negative was our room wasn’t serviced so tea, milk etc wasn’t replenished. I rang down and was told they would send some to our room but it didn’t arrive. After waiting over an hour we rang again and went to reception to pick some up.

6

kaylee

7 juil. 2025

·

A séjourné 2 nuits

Booked 2 nights for a superior room which was not as advertised - much smaller, not even a fridge in the room! Room claimed to have soundproofed walls as well and this was definitely not the case! The whole hotel itself was very unclean, build up of dust on the bed, carpet, webs etc other guests room service and alcoholic beverages half full left outside in corridors for long periods of time. The gym is ok, however a couple of machines were out of use, they have spin and yoga classes but the reception staff don’t know much information and redirect you to the spa website, the spa website is useless and just offers a membership? The pool is a lot smaller than the photo shows and gets very busy due to spa guests. There’s nothing local, not even a shop, you have to drive to Swanley which is a sh*thole. I imagine lots of people stay for Brands Hatch which is suitable for them but this was not the reason for our stay. Overall, I would not stay again.

10

Katie

30 juil. 2025

·

A séjourné 1 nuit

I stayed in one of the closest rooms to the track… Excellent.

8

Stephen

30 janv. 2024

·

A séjourné 1 nuit

Perfectly good hotel, interior is a little dated especially in the bar, good nights sleep, breakfast had a good choice. Perfect location if you're off to the race track.

10

Debora

29 juin 2024

·

A séjourné 1 nuit

Easy to walk to the race track. Large rooms.

8

David

2 sept. 2025

·

A séjourné 1 nuit

I always stay here as it’s a great place when doing a track day with Opentrack.co.uk at brands hatch. Just 50 meters from the front gates it’s perfect. Staff are always welcoming and nothing is to much bother.

10

Deborah

26 août 2024

·

A séjourné 1 nuit

Perfect position if you are visiting Brands Hatch Race Track. It is otherwise in a very quiet area.

10

Amanda

22 oct. 2024

·

A séjourné 1 nuit

We stayed at this hotel near Brands Hatch race circuit and found it to be excellent value, especially during the off-peak period, away from major race weekends. Although we didn't use the leisure facilities, we did have a meal at the bar, which was quite lively but a bit too noisy to have a comfortable conversation. The service was slow, so we decided to try the other bar, only to find out after waiting that it was closed, without any clear signage. The staff seemed a bit stretched during our stay. There’s ample parking, but we had to park at the far end, which was dimly lit and had large puddles to navigate, so some care was needed. Despite these minor inconveniences, the rooms were very comfortable, with a nice interior that ensured a great night's stay. Overall, we received good service for the price we paid, and we would consider staying here again in similar circumstances.

8

Bev

13 août 2024

·

A séjourné 2 nuits

Very convenient for Brands Hatch event. Bed desperately needs a new mattress or a good topper. Read a few bad reviews prior to our stay but we were impressed

10

Amanda

9 déc. 2024

·

A séjourné 1 nuit

This was very handy for Brands Hatch circuit

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Les plats reçoivent des commentaires mitigés : les plats indiens et certains repas sont salués, tandis que la qualité du petit-déjeuner varie, des articles peuvent être indisponibles, le service peut être lent et les prix semblent élevés pour certains.

Avis de voyageur à ce sujet

10

Vivien

8 août 2025

·

A séjourné 1 nuit

Our meal was excellent. Best Indian meal we’ve had for a long time. Amy and the other staff were friendly and attentive. Would definitely recommend!

6

James

19 oct. 2024

·

A séjourné 1 nuit

On arrival I was told i hadn't paid and was asked for a card payment. Wven though i booked this some time ago, i knew it had been paid for. I couldn't find an email receipt but was able to go to tge Hotels.com App and prove payment as a receipt was there. No apology from receptionist. We ate in the restaurant. They were out of most wines and only the most exepbsive ones were available. Service was very slow. They were completely understaffed in the restauarnt and behind the bar.

10

Alistair

28 août 2024

·

A séjourné 5 nuits

The mark of a hotel is how they deal with a problem. I needed to change rooms at 1am. The staff were great and sorted another room very quickly and cheerfully. Namib and his colleague were excellent. Minor niggle was room service, no answer on the phone but Reception took the order. There is a £5 surcharge after 11pm. A fair charge but should be stated on the menu. Look forward to staying here again.

4

paul

23 nov. 2025

·

A séjourné 1 nuit

You get charged parking even though you put it in your hotels.com search. Plus I was a Accor member and they don’t even ask you if you are because you booked through a 3rd party and Costa you £10 per night. Gym fairly good, room could do with upgrade on the heating and a bit dated. Not enough staff on front end. Breakfast nice.

8

shaun

3 août 2024

·

A séjourné 2 nuits

Service was good but the hotel and spa does need a little attention and a bit of money spent. Breakfast is good but did find the food in the restaurant a little expensive and your stay started to add up.

8

Danielle

10 juin 2025

·

A séjourné 1 nuit

Double privilege room was very comfortable, good bed and lots of space, including nice size bathroom. The staff were very friendly and helpful - really lovely people! They even brought two extra pillows to the bedroom at midnight. The only let down was breakfast. Cheap food items used and cooked breakfast options were limited - no fried eggs! Did not brave the sloppy solidified scrambled egg. Definitely not worth the £20 per head!

8

Fiona

8 nov. 2025

·

A séjourné 1 nuit

The hotel was good, could do with a refresh especially the carpets. Bathroom bottles were empty, but staff were quick to help out. Restaurant food was very good, fantastic curry. Staff were friendly especially Leah, who was very helpful. Breakfast was nice, better quality of sausages would’ve mad this better.. Overall yes we would say here again.

8

Carl

23 mars 2023

·

A séjourné 1 nuit

Not quite as well maintained as other mecure hotels I’ve stayed in but generally good. Amazing breakfast yum

6

tanesha

9 oct. 2024

·

A séjourné 1 nuit

Was okay, was able to check in early but pool was out of use then when it was in use it was filled with noisy children having a lesson, not my ideal relaxing spa break intended No food served 9:30-10:00 and boasted room service however no one answered the call both days when trying to order

8

Robert

16 sept. 2023

·

A séjourné 1 nuit

Nice hotel. Rooms were very good, staff friendly. Breakfast OK but evening menu uninspiring and indifferent food.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	69 $US
février	74 $US
mars	83 $US
avril	94 $US
mai	117 $US
juin	114 $US
juillet	118 $US
août	93 $US
septembre	108 $US
octobre	147 $US
novembre	93 $US
décembre	78 $US

di	lu	ma	me	je	ve	sa
1 $201	2 $83	3 $86	4 $86	5 $78	6 $83	7 $116
8 $73	9 $79	10 $86	11 $86	12 $78	13 $98	14
15 $73	16 $78	17 $92	18 $93	19 $79	20 $93	21 $103
22 $74	23 $78	24 $93	25 $96	26 $93	27 $79	28 $104
29 $73	30 $79

Mercure Dartford Brands Hatch Hotel & Spa

Prix pour Mercure Dartford Brands Hatch Hotel & Spa

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Privilege, Chambre Double, 1 très grand lit

Chambre Familiale, 2 lits doubles

Chambre Double Classique, 1 lit double

Chambre Deluxe, 1 très grand lit

Chambre Deluxe, 2 lits une place

Chambre Classique avec lits jumeaux, 2 lits une place

Chambre Double Familiale, 1 lit double et 1 canapé-lit

Studio, 2 lits doubles

Studio, 1 lit double

Chambre Double Supérieure

Avis des voyageurs sur Mercure Dartford Brands Hatch Hotel & Spa

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Dépôt de garantie

Bon à savoir

Suppléments facultatifs

Vous envisagez cet hôtel pour votre voyage à Brands Hatch ?

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $138	20 $136	21 $126	22 $118	23 $115	24 $180
25 $90	26 $80	27 $100	28 $101	29 $101	30 $113	31