Name: Quality Suites Houston NW Cy-Fair
Address: 17550 Northwest Freeway, Jersey Village, Texas, United States of America, Jersey Village, Texas, US
Price range: $49–$64 per night
Rating: 7.18

What guests think

At Quality Suites Houston NW Cy-Fair, reviews highlight a convenient location and generally friendly staff, but also recurring issues with cleanliness and maintenance, including reports of bugs, odors, and worn fixtures, plus disappointment with the limited, often misrepresented breakfast.

Several guests note advertised amenities not matching reality, citing no working hot tub, occasionally closed or dirty pool, malfunctioning ice machines, and spotty Wi‑Fi or TVs. Beds are often described as comfortable and some rooms are quiet or spacious, though decor feels dated and minor repairs are needed in places. Overall, expect a budget stay with a convenient base and uneven upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews say the advertised hot tub is missing or not working, and the pool is sometimes dirty or unavailable. Guests also note broken or dirty ice machines, occasional TV/Wi‑Fi issues, under‑renovation areas, and generally adequate parking.

Related guest reviews

4

Cameron

Jul 31, 2025

·

Stayed 2 nights

TV did not work, the breakfast ends at 9 for some reason, bathwater gets cold too quickly, ice machine wouldn't work, parking was fine but my friends vehicle was dirty and had a small dent from another driver, room smelt musty

6

skyler

Apr 17, 2025

·

Stayed 1 night

The hotel was very clean but it was listed as having a hot tub which was the whole reason we chose it. It does NOT have a hot tub.

4

Hayward Marrow

Aug 4, 2025

·

Stayed 6 nights

The continental breakfast was horrible, room smelled, toilet was constantly running, the curtains were stained, the pull out couch did not have sheets or blankets available, the cable service kept dropping the ice machine was filthy and the vending machines had outdated goods.

2

Katie

Dec 11, 2024

·

Stayed 2 nights

Bugs in room, smelled weird, hot tub did not work.

10

Gavin

Dec 8, 2022

·

Stayed 19,333 nights

No hot tub

8

Darlene

Jan 22, 2023

·

Stayed 1 night

Location is very convenient. Parking lot was well lit. Rooms were a good size. Staff was very friendly.

4

Mary

May 26, 2025

·

Stayed 1 night

No Hot Tub as advertised. Also...I have a bad back and can't stand in the shower...and the bath tub drain was broken.... We informed the owner and it looks like they went to dollar tree and purchased one that didn't work...and we had to do modifications to make it work so ehoe

6

Fidel Guzman

Mar 11, 2024

·

The pool wasnt available because it wasnt cleaned out at all, a pizza box was in the bottom

2

Alexsandra

May 7, 2023

·

Stayed 2 nights

Room was horrible. Water leaking from bathroom vent. Duct tape holding shower tile together. Red stains on carpet. Pool lounge chairs broken. Hot tub doesnt work. Ice machine dirty.

2

Samantha

Apr 21, 2025

·

Stayed 3 nights

Property was under renovation and the WiFi was nothing. When you walked in it smelled and the room smelled bad.our tv didn’t work , there breakfast was only cereal and waffles and the waffles came out uncooked and the pool is nothing like the picture doesn’t have a hot tub or the waterfall as in the pictures

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is largely negative, with recurring reports of roaches or bed bugs, stained linens, musty odors, and missed housekeeping; a few guests did find rooms clean.

Related guest reviews

4

mandy

May 19, 2024

·

Stayed 1 night

Dirty. Someone's else hair on the walls in shower. 10 years of dirt behind bathroom door. AC not cold enough. Stained towels

4

Manuela

Oct 21, 2024

·

Stayed 1 night

The room smelled, it had baby roaches, top sheet was stained and the breakfast was only cereal, waffles, toast and some orange juice that my kids wouldn’t drink it.

2

Beverly

May 3, 2024

·

Stayed 1 night

The room was filthy the staff was horrible to me and my family refusing us help and extra blankets for the pull out bed. There was literally a used condominium in the couch when I pulled it out.

2

Jillian

Sep 21, 2025

·

Stayed 1 night

Found condoms in the bed side table not ok as it was a child that found them - shame on you!

2

Lacey

Jan 8, 2024

·

Stayed 1 night

The room was filthy and there were roaches on the wall upon entrance.

8

Kassandra

Jan 19, 2025

·

Stayed 1 night

Coffee machine has mold. Bugs in the bed. Charging plug next to the bed does not work.

6

Heather

Oct 18, 2025

·

Stayed 3 nights

Lobby was clean. Our room smelled damp when we walked in. There was a friendly little almost-dead water bug (big roach) in the floor. AC worked well. Room was mostly quiet. The continental breakfast was a joke. There were three pieces of fruit that should have been in the trash. Everything else was very limited, but I didn’t trust any of it after looking at the fruit. The second morning wasn’t any better. We ended up walking to Starbucks for breakfast, coffee and tea. We checked out a day early and went home.

6

sarah

Jul 12, 2025

·

Stayed 1 night

Everything was fine other than having to replace the comforter because it had a blood stain, the new comforter had a massive yellow stain. Staff okay. The lady that works night shift is the best though

4

Nathan

Oct 30, 2024

·

Stayed 3 nights

Plenty of dining establishments near the property, as well as shopping. But our room had bed bugs. It also felt humid and damp.

2

Trevaughn

Apr 24, 2023

·

Stayed 1 night

worst hotel stay i have ever had. the lack of cleanliness was unbearable. i literally had roaches (plurral) running across the night stand in the middle of the night. for your sake pay thee extra 25 dollars a night to stay in another hotel

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AI-generated summary based on recent guest reviews

Rooms

Beds are often comfortable and some rooms are quiet or reasonably spacious. However, several guests mention dated fixtures and maintenance quirks (loose sinks, awkward showers, jetted tubs or bathroom fittings that need attention), plus occasional TV or Wi‑Fi problems.

Related guest reviews

10

Amador

Aug 11, 2025

·

Stayed 1 night

The beds are really comfortable and soft. We enjoyed our stay

4

Cameron

Jul 31, 2025

·

Stayed 2 nights

TV did not work, the breakfast ends at 9 for some reason, bathwater gets cold too quickly, ice machine wouldn't work, parking was fine but my friends vehicle was dirty and had a small dent from another driver, room smelt musty

8

Sandra

Apr 5, 2025

·

Stayed 1 night

The tub was a bit outdated and the door needed to he pushed to make sure it closed. Overall, it was safe, clean, and great customer service.

6

Lee

Sep 19, 2025

·

Stayed 2 nights

My stay was fine, nothing special but nothing too bad. My only complaint is that there was a mildew a stale odor in the room. There are some updates or repairs that should be addressed, the sink in the bathroom was loose and wobbly. Also some cracks in the walls in the bathroom where the shower curtain holder is attached to the wall. Overall the room was clean and the place was quiet besides the odor it was a good stay.

6

Renice

Nov 11, 2024

·

Stayed 1 night

My room was clean, but the carpet was wet, I think there was a small flooding issue in the hallway outside my room. I had an assisted room and the shower had a handheld spray but no fixed showerhead, so it was very awkward to use. The hose was very short. The continental breakfast was very simple with just the basics, no fruit and only regular bread to toast.

4

Marilyn

Oct 31, 2023

·

Stayed 1 night

We chose the room with jetted tub. Jets were full of hair. Breakfast was rotten apples, there was one grape jelly, and the mix to make waffles was like water.

6

Heather

Oct 18, 2025

·

Stayed 3 nights

Lobby was clean. Our room smelled damp when we walked in. There was a friendly little almost-dead water bug (big roach) in the floor. AC worked well. Room was mostly quiet. The continental breakfast was a joke. There were three pieces of fruit that should have been in the trash. Everything else was very limited, but I didn’t trust any of it after looking at the fruit. The second morning wasn’t any better. We ended up walking to Starbucks for breakfast, coffee and tea. We checked out a day early and went home.

10

Ruben

Oct 15, 2025

·

Stayed 4 nights

Very clean room great friendly staff great location, easy parking enjoyed my bed.

8

Darlene

Jan 22, 2023

·

Stayed 1 night

Location is very convenient. Parking lot was well lit. Rooms were a good size. Staff was very friendly.

2

Samantha

Apr 21, 2025

·

Stayed 3 nights

Property was under renovation and the WiFi was nothing. When you walked in it smelled and the room smelled bad.our tv didn’t work , there breakfast was only cereal and waffles and the waffles came out uncooked and the pool is nothing like the picture doesn’t have a hot tub or the waterfall as in the pictures

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AI-generated summary based on recent guest reviews

Service

Service feedback is mixed: many guests praise friendly, helpful staff and easy check‑in, while others report rudeness, inflexible policies like exchanging towels before receiving new ones, or difficulty getting assistance at the desk.

Related guest reviews

8

Sandra

Apr 5, 2025

·

Stayed 1 night

The tub was a bit outdated and the door needed to he pushed to make sure it closed. Overall, it was safe, clean, and great customer service.

10

Brianna

Apr 11, 2024

·

Stayed 2 nights

Love to stay here! Great staff

2

Beverly

May 3, 2024

·

Stayed 1 night

The room was filthy the staff was horrible to me and my family refusing us help and extra blankets for the pull out bed. There was literally a used condominium in the couch when I pulled it out.

2

Jeremy

Jul 23, 2025

·

Stayed 5 nights

Property was immaculately clean. Downside the hot breakfast is a total lie, unless you count you could make a waffle and that is it, as for pastries they sit out about 3 pieces of bread and 3 small donuts which those donuts were the same ones all week. Gross, they advertised a hot breakfast all over and it was not true. Also we needed more towels and they made me bring them out dirty towels before getting new ones, sorry if you want them you come get them. Needless to say we that area boasts many choices to stay at and we will not stay here again.

10

JOSE ANTONIO

Apr 18, 2023

·

Stayed 7 nights

Excelent customer service

10

Jude

May 31, 2024

·

Stayed 1 night

Checking in was very easy. Received my room right away. Very clean rooms.

10

Ruben

Oct 15, 2025

·

Stayed 4 nights

Very clean room great friendly staff great location, easy parking enjoyed my bed.

10

Karina

Aug 27, 2025

·

Stayed 2 nights

I love it there , the staff super cool

2

Peter

Feb 28, 2023

·

Stayed 6 nights

The man i met on the check in date was good. But then another lady took over. When they wont clean my toom, i tried to call ther attention but the lady was rude. That was why i left the hotel

10

Juan

Mar 28, 2025

·

Stayed 2 nights

Everything great service was amazing

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AI-generated summary based on recent guest reviews

Location

Location is a strong point, with easy highway access and many restaurants and shops—plus a Starbucks—within walking distance; several also mention well‑lit parking.

Related guest reviews

10

S

May 5, 2024

·

Stayed 1 night

Friendly staff, lots of nearby food options

10

Jeanette

Sep 2, 2025

·

Stayed 3 nights

Very Nice, clean and QUIET location…Lots of things within walking range.

8

Tina

Mar 13, 2025

·

Stayed 2 nights

Liked it what close to shopping

6

Aissa Lanette

Mar 16, 2023

·

Stayed 1 night

Very good location, easy access and super clean.

10

Erik

Apr 6, 2023

·

Stayed 4 nights

My stay was amazing check in was quick and easy as well the check out the hotel was close to everything I was near restaurants, a Starbucks a dollar tree, a Ross and the highway. As well the breakfast was a plus that saved me abit of money since they offered free breakfast daily 6am-9am. My room also had a microwave which was useful not like other hotels that I gotta walk to the front desk but overall it was an amazing experience

6

Andrew

Apr 17, 2024

·

Stayed 4 nights

Stayed here for 4 nights, most of the reviews are true. Staff is amazing but the place is run down, my line in the sand for leaving was roaches but i didn't see any and i definitely left food out to test. Saving grace for this place is location, on/off highway and plenty of food places to walk to, Starbucks is literally next door. If you're just looking for a place to sleep after you're done exploring this is the place, you want a place with a awesome pool and amenities keep looking.

10

Ruben

Oct 15, 2025

·

Stayed 4 nights

Very clean room great friendly staff great location, easy parking enjoyed my bed.

8

Darlene

Jan 22, 2023

·

Stayed 1 night

Location is very convenient. Parking lot was well lit. Rooms were a good size. Staff was very friendly.

10

Vidal

Oct 26, 2024

·

Stayed 1 night

Great area

8

Shaun

Mar 14, 2023

·

Stayed 2 nights

Average looking room but could have been better. For the location, the value for money was less.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently criticized as very limited and low quality, with some calling the 'hot breakfast' claim misleading; reports include stale or scarce fruit and few options, though a few guests found it acceptable or convenient.

Related guest reviews

6

Robert

Jul 11, 2025

·

Stayed 3 nights

Breakfast options were pitiful. Room had some electrical issues.

4

Hayward Marrow

Aug 4, 2025

·

Stayed 6 nights

The continental breakfast was horrible, room smelled, toilet was constantly running, the curtains were stained, the pull out couch did not have sheets or blankets available, the cable service kept dropping the ice machine was filthy and the vending machines had outdated goods.

4

Manuela

Oct 21, 2024

·

Stayed 1 night

The room smelled, it had baby roaches, top sheet was stained and the breakfast was only cereal, waffles, toast and some orange juice that my kids wouldn’t drink it.

6

Renice

Nov 11, 2024

·

Stayed 1 night

My room was clean, but the carpet was wet, I think there was a small flooding issue in the hallway outside my room. I had an assisted room and the shower had a handheld spray but no fixed showerhead, so it was very awkward to use. The hose was very short. The continental breakfast was very simple with just the basics, no fruit and only regular bread to toast.

10

Grace

Jan 31, 2024

·

Stayed 1 night

Free breakfast doesn't have much to offer. Staff is not happy when asked to help for breakfast coffee

4

Marilyn

Oct 31, 2023

·

Stayed 1 night

We chose the room with jetted tub. Jets were full of hair. Breakfast was rotten apples, there was one grape jelly, and the mix to make waffles was like water.

2

Jeremy

Jul 23, 2025

·

Stayed 5 nights

Property was immaculately clean. Downside the hot breakfast is a total lie, unless you count you could make a waffle and that is it, as for pastries they sit out about 3 pieces of bread and 3 small donuts which those donuts were the same ones all week. Gross, they advertised a hot breakfast all over and it was not true. Also we needed more towels and they made me bring them out dirty towels before getting new ones, sorry if you want them you come get them. Needless to say we that area boasts many choices to stay at and we will not stay here again.

10

Erik

Apr 6, 2023

·

Stayed 4 nights

My stay was amazing check in was quick and easy as well the check out the hotel was close to everything I was near restaurants, a Starbucks a dollar tree, a Ross and the highway. As well the breakfast was a plus that saved me abit of money since they offered free breakfast daily 6am-9am. My room also had a microwave which was useful not like other hotels that I gotta walk to the front desk but overall it was an amazing experience

6

Heather

Oct 18, 2025

·

Stayed 3 nights

Lobby was clean. Our room smelled damp when we walked in. There was a friendly little almost-dead water bug (big roach) in the floor. AC worked well. Room was mostly quiet. The continental breakfast was a joke. There were three pieces of fruit that should have been in the trash. Everything else was very limited, but I didn’t trust any of it after looking at the fruit. The second morning wasn’t any better. We ended up walking to Starbucks for breakfast, coffee and tea. We checked out a day early and went home.

2

Samantha

Apr 21, 2025

·

Stayed 3 nights

Property was under renovation and the WiFi was nothing. When you walked in it smelled and the room smelled bad.our tv didn’t work , there breakfast was only cereal and waffles and the waffles came out uncooked and the pool is nothing like the picture doesn’t have a hot tub or the waterfall as in the pictures

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AI-generated summary based on recent guest reviews

Month	Average price
January	$58
February	$53
March	$54
April	$54
May	$59
June	$78
July	$65
August	$63
September	$55
October	$58
November	$57
December	$49

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $56	15 $58	16 $57	17 $55	18 $64	19 $62
20 $52	21 $51	22 $52	23 $52	24 $52	25 $58	26 $57
27 $52	28 $52	29 $52	30 $52

Su	Mo	Tu	We	Th	Fr	Sa
				1 $52	2 $58	3 $58
4 $49	5 $50	6 $50	7 $50	8 $51	9 $52	10 $52
11 $52	12 $52	13 $52	14 $52	15 $52	16 $56	17 $56
18 $52	19 $52	20 $52	21 $52	22 $52	23 $56	24 $56
25 $52	26 $52	27 $52	28 $52	29 $52	30 $56	31 $56

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed with Sofa Bed

Suite, 1 King Bed with Sofa Bed (Efficiency, Upgrade)

Suite, 2 Queen Beds, Accessible

Suite, 2 Queen Beds

Suite, 1 King Bed with Sofa Bed, Accessible

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Quality Suites Houston NW Cy-Fair

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Prices for upcoming dates