Name: Holiday Inn Express and Suites Norman by IHG
Address: 2500 Conference Drive, Norman, Oklahoma, United States of America, Norman, Oklahoma, US
Price range: $92–$266 per night
Rating: 8.28

What guests think

Across recent reviews, Holiday Inn Express and Suites Norman by IHG earns praise for spacious suites, comfortable beds, and a convenient location near dining, shopping, and the University, while feedback varies on cleanliness, maintenance, and amenity reliability.

Many guests highlight friendly staff and smooth check-in. However, recurring issues include dirty or closed pools and hot tubs, housekeeping lapses, stained or worn furnishings, and occasional reports of pests. Breakfast feedback ranges from great and plentiful to disappointing or poorly replenished. Expect roomy accommodations in a handy location, but check amenity status and room condition.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Multiple reviews report the indoor pool and hot tub being closed, cold, or dirty, plus occasional elevator outages and a gym lacking maintenance and supplies. Overall upkeep feels worn in places, with some equipment and laundry machines not working.

Related guest reviews

10

Austin

Feb 20, 2023

·

Stayed 1 night

Nice hotel, hot tub was down this time but the pool was nice

6

Justin

Mar 3, 2025

·

Stayed 2 nights

The staff was nice, but they were understaffed, and the pool was green.

2

Melissa

Oct 19, 2025

·

Stayed 1 night

I got to hotel and got checked in. 4th floor. I noticed the pool and hot tub is out of order. Then one of the elevators is down too. So we get in our room and I Start looking around. I used to do housekeeping at a hotel so I know the standards of cleanininess expected from the management. Anyway there's blood stains on the mattress in the room and also when I pulled out the couch mattress it also had blood stains. It was disgusting. They refused to give me a refund at the front since I went through hotels.com. I got pictures. So ended up switching rooms , there's a stain on the pull out mattress again. That's two different rooms that had bloody stained mattresss. Very disgusting.

4

Sarah

Feb 23, 2024

·

Stayed 1 night

Check in was fast and easy although staff wasn't very attentive. Our room was dirty, the pool and hot tub were filthy. We were unable to get in because they were so gross. Which is the reason we stayed here. We wanted a pool and hot tub. The water in the hot tub wasn't even hot. It was like warm bath water at best. We had to go back down for bedding for the pull out bed. The elevators are slow and the hotel wasn't even busy. We took the stairs multiple times just because it was over 5 minutes for the elevator.

4

Criselda

Jan 31, 2025

·

Stayed 1 night

Needs some work pool so dirty

4

Ronnie

Aug 20, 2024

·

Stayed 1 night

Arrived at property to check in, and the elevators were down. Staff offered nothing to help find another room except to point me to other hotels on the block.

6

Joshua

Jun 13, 2025

·

Stayed 1 night

The room was great but we had called ahead to confirm there was a pool and hot tub before using the hotels app to book. Once we arrived and got settled in our room we went downstairs just to find out that the pool was out of order. Very disappointed kids. Especially when we could have stayed at embassy suites right across the parking lot.

4

Suzanne

Mar 10, 2024

·

Stayed 1 night

The gym had broken equipment, lacked towels and hand sanitizer. There weren’t any alcohol wipes to wipe down the machines after use. On the way back to the room, I tried two different hand sanitizer stations which were both empty. Housekeeping walked in on the second knock as I was coming out of the shower.

6

susan

Mar 17, 2025

·

Stayed 1 night

Picked this hotel mainly for the indoor pool for the kids. Pool did not seem too clean and there was slime along the wall inside the pool. Staff was friendly and helpful. Breakfast was decent

2

Tracy

Jan 1, 2026

·

Stayed 1 night

Within 30 minutes I found 3 bedbugs. Then another lady found some in her room. She was on the second floor and I was on the 3rd floor. Also, the shower didn’t work, the dryers didn’t work and one elevator had the panel with wires exposed. But, do not stay there unless you want bed bugs!

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback on cleanliness is mixed: many guests found rooms and common areas clean, but numerous others reported stained carpets and furniture, unclean bathrooms, and pests. Housekeeping gaps such as missed service and missing linens or toiletries were also noted.

Related guest reviews

4

Shayle

Dec 24, 2022

·

Stayed 19,349 nights

the first room we were in had black mold in the shower. i have a video of it. the lady at the desk was snappy and rude when i went back downstairs to tell her. will not be going back to this hotel.

2

Paul

May 29, 2024

·

Stayed 4 nights

Room on 4 th floor and when we woke up we had a cockroach on the bed and another in the bathroom . The front desk were not surprised and when we told them that we were cutting short the stay to move to another hotel , they said the refund of the other days cancelled may take a couple of months and depend on Expedia as we booked through Hotels . Com Worst experience in a US hotel . We filled out complaints and to date no one has even had the courtesy of providing an apology.

2

Tiffany

May 26, 2024

·

Stayed 2 nights

We had a roach on the wall restroom was not clean. Bedding was not clean. Breakfast was awfull . Service was great at check in.

6

Janie

Dec 3, 2024

·

Stayed 1 night

Dirty rooms

6

Richard

Feb 2, 2024

·

Stayed 1 night

Bed was super comfy, made sleeping great. The room needs a good cleaning, behind the bed and nightstands are disgusting! The bathroom could use some updating and the shower needs some love (mold and loae molding)

2

Amanda

Sep 30, 2024

·

Stayed 1 night

Found 2 bedbugs, floor was wet from a water leak. Will not stay again. No refund given. We even had pictures as proof.

2

Melissa

Oct 19, 2025

·

Stayed 1 night

I got to hotel and got checked in. 4th floor. I noticed the pool and hot tub is out of order. Then one of the elevators is down too. So we get in our room and I Start looking around. I used to do housekeeping at a hotel so I know the standards of cleanininess expected from the management. Anyway there's blood stains on the mattress in the room and also when I pulled out the couch mattress it also had blood stains. It was disgusting. They refused to give me a refund at the front since I went through hotels.com. I got pictures. So ended up switching rooms , there's a stain on the pull out mattress again. That's two different rooms that had bloody stained mattresss. Very disgusting.

6

Brooke

Dec 1, 2022

·

Stayed 19,326 nights

Checked in around 845ish. Receptionist was ok, not friendly, just ok. Room didn't even have a tv guide or pen and paper. A used Lotion bottle on bathroom counter. Obviously housekeeping did NOT do their job. Dirty floor everywhere. Shower had Mold. Bed didn't appear to be fresh sheets, Hair in it the sheets, half on too. No extra bedding even though I booked to use the pull out couch Husband went down to get bedding and they were refusing to even give him pillows for it, he had to argue and they finally got him some. Unacceptable. Asked for a comb, no comb. Breakfast was .... normal fake eggs, terrible gravy, gross turkey sausage that was overdone, hard crunchy biscuits until asked for more, coffee ran out both kinds, (reg /Deca) Waitress was kind about it though. Had a hard time finding a clean table to eat at. Rest of facilty was decently clean. Clean and safe looking area overall. I'm a Norman resident, we had to stay the night while our house was airing out. This was beyond disappointing. We almost stayed at the Embassy since we had stayed there before and it was a good experience but we chose here instead. Wrong choice.

2

Tracy

Jan 1, 2026

·

Stayed 1 night

Within 30 minutes I found 3 bedbugs. Then another lady found some in her room. She was on the second floor and I was on the 3rd floor. Also, the shower didn’t work, the dryers didn’t work and one elevator had the panel with wires exposed. But, do not stay there unless you want bed bugs!

8

Kris

Feb 13, 2024

·

Stayed 1 night

My first thought walking into the door was this is nice. First impression seemed clean. The girl at the desk was kind. Our room had several stains on the furniture, That gave the room a dirty feel. The toilet had urine around the edge of the toilet bowl. We made the couch out to a bed and the mattress had a very gross, large stain. Which made our grandson not want to sleep on it. We loved the fact that the room had a sitting area.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with very comfortable beds and appreciated suite layouts. Downsides include uncomfortable or worn sofa beds, occasional noise from thin walls, and some maintenance or TV channel issues.

Related guest reviews

10

Alan

Feb 22, 2025

·

Stayed 1 night

The room was really nice. Had two TVs one in the couch area and one in the bedroom. Very quiet would stay there again.

10

Heather

Jun 8, 2025

·

Stayed 1 night

Outside Walla so thin you could hear every car and motorcycle. Bad sleep. Great bed. Very clean very nice rooms.

8

Laura

Aug 10, 2025

·

Stayed 2 nights

The bed was comfy and one of the better ones we have stayed at. The couch that pulled out into a bed was awful. You could feel every single spring. Room was nice and staff was nice as well. Would go back.

8

Larry

Oct 11, 2023

·

Stayed 1 night

Everything was great, except the first room they assigned me the door was stuck and wouldn’t open. But they quickly remedied that and my next room was perfect. Great Wi-Fi too, did a speed test on it and I got 55 Mb per second upload download. Pretty nice for a hotel!

4

Sheri

Aug 4, 2023

·

Stayed 1 night

The place was clean and check-in was a breeze. However, the TV in the bedroom part only got 4 channels (all of which were religious channels), and the TV in the living room area had more channels, but most were not viewable because of poor connectivity. Therefore, I spent all evening having to watch videos on my phone instead of being able to watch CNN. Also, there was no half and half for the coffee downstairs, only 2% milk and flavored creamers that have a ton of added sugar. Very disappointed for the price and because of these issues, I will not be staying here again.

10

Sterling

Jun 15, 2024

·

Stayed 3 nights

Nice size room, very comfortable beds. Nice bathroom, fair price.

4

ANTHONY

Jul 17, 2025

·

Stayed 1 night

The property isn't bad but beds I and my family slept on were very uncomfortable. We could barely sleep. The recliner sofa that my son slept on was worse. He woke up feeling pains all over. He actually slept on top of a spring with no mattress

6

Jenilee

Jan 28, 2025

·

Stayed 1 night

We usually love staying at the Holiday Inn and Norman. The suit fits my family nicely. The beds are now covered with some kind of plastic mattress cover that is not comfortable. It is not breathable and crinkles every time you move.

10

Maria J

Nov 3, 2024

·

Stayed 1 night

Love the size of the rooms and the comfortable beds with lots of pillows.

10

Shayla

Aug 7, 2024

·

Stayed 2 nights

Great hotel near the University of Oklahoma that is CLEAN and worth every penny. We got a spacious suite that sleeps 6, and we had more than enough room to move around and sleep comfortably. We will definitely stay here again when visiting OU!

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Many guests describe the staff as friendly, accommodating, and helpful, including with early check-in and room changes. However, several reviews cite understaffing, unaddressed issues or miscommunication, and occasional rudeness or reservation and room-type mishandling.

Related guest reviews

10

Andria

Jul 27, 2025

·

Stayed 1 night

I was in Norman for a medical procedure, which left me exhausted. The front desk staff allowed me to check in early, and I was very pleased with the room selected for me. I was done with dinner, changed, and in bed by 7. I slept straight through the night and did not wake up until 7 am! The peaceful room allowed for the rest, which was precisely what I needed. Thank you!

10

Bruce

Mar 3, 2025

·

Stayed 1 night

Staff was very very obviously understaffed. However they went above and beyond to provide great service.

10

Shonta

Oct 8, 2025

·

Stayed 5 nights

Clean room and great staff

4

George

Dec 9, 2024

·

Stayed 2 nights

It was across the street from the conference I was attending. The issue I had was when I checked in on 12-3 at about 3:00 I asked the clerk, a taller male with a mask, if I could extend my stay and leave on 12-6. He said that was not a problem. On 12-5 at about 1:30 I received a call from the hotel that I needed to get my things out of the room and that I was not registered for the night, that they were fully booked. I ended up missing part of a raining that I paid for in order to move my things and get a room across the street.

4

Rhonda

May 1, 2023

·

Stayed 2 nights

Under staffed and staff there is stressed out. They told me they couldn’t give me a receipt after check out because I booked through a 3rd party. One of our keys didn’t work at the back door and I got a huge sigh and eye roll from the employee who clearly didn’t care. Then proceeded to say “well, I’ll have to make new keys”…after seeing and hearing all that, we just used one key, but couldn’t wait for the review to come out so management can train better.

10

Frank

Sep 24, 2025

·

Stayed 1 night

Great staff. Very clean. Great location.

2

Dwayne

Sep 7, 2023

·

Stayed 1 night

The room I paid for was not the room I was given. I paid for a king room for two adults and my room I paid for was given away. I was given a room with double beds! When I pay for a certain room I expect that room. The clerk was not helpful in fixing the situation and she admitted to giving my room to someone else. I will not stay at Holiday Inn again.

4

Kim

Dec 13, 2025

·

Stayed 1 night

There was noise n the hall and room next door from 2:30 am - 5:45 am. I tried to call the front desk from the room phone but it wasn’t working. I called from my cell phone but nothing was done

2

Marilyn

Jul 3, 2023

·

Stayed 1 night

8:22 pm, 15 minutes upon arrival I received a phone call that they were overbooked and there was no room for me, 2 children & my elderly dog. Very unhappy. 50 years of travel, never had a reservation negated!

8

Susan

Dec 1, 2024

·

Stayed 3 nights

Couldn’t ask for nicer people!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for dining and shopping, with easy access to OU and major roads; several guests appreciated walking to nearby venues. The area felt safe and practical for events or stopovers.

Related guest reviews

10

Steve

Jun 16, 2025

·

Stayed 1 night

Amazing location. Definitely stay here if passing through. Great deal. 1st floor suite had vaulted ceiling? Yup!

10

ALFONSO

Sep 21, 2025

·

Stayed 1 night

Great location

8

Kenna

Aug 9, 2024

·

Stayed 3 nights

Great location, next to the Trey Young Family Athletic Center. Walkable to many good lunch and dinner spots. The breakfast was awful, however. We're not picky eaters, but nobody in our family would touch it. Rubbery eggs, questionable sausage, watery coffee... But even without the free breakfast, it was a clean, spacious room at a good value. Would stay there again.

8

Cindy

Aug 20, 2025

·

Stayed 1 night

Nice area with great options for dining and shopping.

10

Robbie

Sep 22, 2024

·

Stayed 3 nights

Great room! Lots of space and super clean!! Quiet and lots of options to eat across the street.

10

Frank

Sep 24, 2025

·

Stayed 1 night

Great staff. Very clean. Great location.

10

Michelle

Apr 22, 2024

·

Stayed 3 nights

I have a kiddo at OU & stay in hotels often. I love the location because you can avoid game day traffic. Friendly staff, quiet rooms, great AC, clean, new everything, comfy beds & overhead lighting! Not just lamps! The included breakfast, though, needs improvement (and I’m a nurse who is used to hospital food). The coffee is fabulous though.

10

Tyson

Nov 29, 2023

·

Stayed 1 night

Close to Football stadium

10

Scott

Nov 27, 2023

·

Stayed 1 night

Great place and convenient location.

8

Mary

Aug 18, 2024

·

Stayed 6 nights

This hotel is across the street from several shopping and dining options. It was a comfortable, safe place to stay. You would need a car for the 15 minute trip to the University. Good value for the price!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: many guests enjoyed it and found good variety, while others reported poor quality, items not replenished, or confusing hours. Coffee received both praise and criticism.

Related guest reviews

10

Tonya R

Jan 7, 2024

·

Stayed 1 night

Fantastic continental breakfast!

8

Kenna

Aug 9, 2024

·

Stayed 3 nights

Great location, next to the Trey Young Family Athletic Center. Walkable to many good lunch and dinner spots. The breakfast was awful, however. We're not picky eaters, but nobody in our family would touch it. Rubbery eggs, questionable sausage, watery coffee... But even without the free breakfast, it was a clean, spacious room at a good value. Would stay there again.

8

Linda

Aug 16, 2024

·

Stayed 3 nights

Excellent sheets. Friendly staff. Extensive breakfast.

4

DARIN

Dec 29, 2022

·

Stayed 19,354 nights

No food at breakfast service. Stopped bringing food out at 8:30

10

Rhonda

Nov 6, 2023

·

Stayed 1 night

very clean facility. Breakfast was great, wish it were open at 6:00.....we are early risers.

10

Jennifer

Jan 11, 2025

·

Stayed 1 night

Another great hotel to stay in. Stayed here 2 separate times on one trip. Same check in person both times and he was great! Clean, comfy beds, great breakfast, not thrilled about being cashless however as I needed to do laundry and needed change so I did not do any. Overall a great stay.

10

Michelle

Apr 22, 2024

·

Stayed 3 nights

I have a kiddo at OU & stay in hotels often. I love the location because you can avoid game day traffic. Friendly staff, quiet rooms, great AC, clean, new everything, comfy beds & overhead lighting! Not just lamps! The included breakfast, though, needs improvement (and I’m a nurse who is used to hospital food). The coffee is fabulous though.

6

Misty

Jul 29, 2024

·

Stayed 2 nights

The room are very spacious and beds were comfortable and clean. 3 things bothered here.. #1 The breakfast was not that great in comparison to some others we’ve stayed at. #2 The pool area never had towels and when you ask the front desk they didn’t either. 3rd is small i guess but my room had no ice bucket. I ask the front desk for one and they didn’t have one but said they would get me one and someone would bring it up. I never got an ice bucket

10

Latisha

Nov 24, 2023

·

Stayed 1 night

Check in was very fast a convenient! Room was great! Bed an pillows good! Breakfast was awesome.

10

Jordan

Nov 23, 2025

·

Stayed 1 night

No complaints at all. Good breakfast Very clean Quiet The beds were VERY comfortable!!

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$90
February	$118
March	$123
April	$176
May	$167
June	$120
July	$116
August	$140
September	$141
October	$167
November	$128
December	$111

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $132	15 $127	16 $171	17 $266	18	19
20 $119	21 $123	22 $126	23 $131	24 $125	25 $138	26 $117
27 $113	28 $155	29 $136	30 $139

Su	Mo	Tu	We	Th	Fr	Sa
				1 $231	2 $123	3 $114
4 $107	5 $136	6 $152	7 $160	8 $136	9 $102	10 $103
11 $105	12 $122	13 $124	14 $114	15 $142	16	17
18 $92	19 $110	20 $124	21 $137	22 $136	23 $172	24 $165
25 $99	26 $114	27 $136	28 $136	29 $153	30	31

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Accessible (Communication, Roll-In Shower)

Standard Room

Suite, 1 King Bed, Accessible (Comm, Tran Shower)

Suite, 2 Queen Beds, Accessible (Communication, Accessible Tub)

Suite, 1 King Bed (Additional Living Area)

Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Suite, 1 King Bed, Accessible (Mobility Trans Shower)

Suite, 2 Queen Beds (Living Area)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express and Suites Norman by IHG

Have a question?

Considering this hotel for your Norman trip?

Prices for upcoming dates