Villa Louvre Lens

The room was clean, comfortable and nicely equipped.

We really enjoyed how close this place was to the train station. There were also lits of restaraunts close by, very quiet. Breakfast was a nice little quaint setting, with great food. Thanks for having us

We arrived late and so an email with clear instructions for access was sent. Very pleasant breakfast service.

DO NOT BOOK! this B&B is disgusting. Trying to get there and communicating with the hotel was a nightmare as they cannot speak a word of English… so do not believe they are bilingual. When we arrive we were parked several streets away, on arrival we were greeted all in French and made a further payment as there was an issue with the Expedia site on top of what we had already paid. When we got to our room on the top floor, the room was dismal. Blood on the bedding, dust and cobwebs everywhere, the wood work was thick with dust, dust on headboards, in the bedding on the plug sockets. The floor was full of stains, some of which I would rather not wonder what they were. The bathroom was dirty, mouldy and smelt damp, the hair straighteners were full of hair. We didn’t stay the night, left within 10 minutes at which may I add at 9pm to try and find a new hotel. I emailed the owner in French of course as she isn’t bilingual and let her know. There was no response, and we couldn’t see her as she doesn’t live on sight. I can see why due to the state of the place. I sent all the details to Expedia for a refund, including pictures which would be great if I could share as the pictures on Expedia are most definitely not a true representation. Unfortunately as Expedia we’re not able to discuss the matter with the hotel as they do not speak English and refusing to communicate, no refund was offered; but a £25 credit note. Obviously I have refused as I would never book with Expedia again!!!!

What a gem - from the outside, absolutely nothing special, but inside a delight. Fairly compact room but the high ceiling made it feel spacious. Very clean and an excellent shower. Friendly welcome, despite our limited French and the staff member's limited English - also very helpful in explaining the Sunday parking tariff outside the hotel. Good breakfast too. Definitely worth considering if you're looking for a stay in Lens.