Sandpiper Springs Spa & Retreat

The owner is very kind and friendly. The housekeeper DeeDee is beyond great. The pool and spas are very clean. Overall we had a great stay and will be returning.

Nice spa facilities, staff member, manager helpful and caring.

There was no dining 1 hotbtub outside was cold like the pool it did have 1 hot inside some closed door but all the other things were shut down , sream sauna , showers , nothing but 1 HOT tub it was cold when i arrived i asked the owner to make sure it was hot upon my 30 minute wait to get a room !! It was hot when i went back ! My room smelled like piss and lysol it was horrible, cold tile floors beds were uncomfortable, very different from the pictures and description there was a 1 inch gap in my window in the kitchen that was taped and had blown off allowingthe 80 mph winds to blow theu .yes they fixed it by cutting a 1 inch slich from a Payneof glass and taped it together i have great pictures, go to Miracle springs. Bout 5 minutes away at leats 5-7 hot tubs hot tubs clean mineral water, nice rooms , friendly staff , food!! Everything you pay for and more!!

It's a spa, but the water is too cold

The photos make the place look quirky, as if it has character. Unfortunately its that the building and the property is run down, very unkept, dirty and broken. For $275 average a night, we were unable to shower due to broken plumbing, broken door to the patio, broken curtains that were not even staying on the windows, blood stained sheets with cigarette burns in it, drawers filled with trash and body hairs, the bathrooms had trash in the shower, drawers, and body hairs everywhere. the rooms are over all run down with kitchens that do not work. they switched us to another room but it had most of the same problems and even added a fridge that was not working. the pools were dirty with run down furniture and trash everywhere. The owner Les could not have cared less. he made every excuse for tge building he inherited a year ago, but the condition and cleanliness are easy fix. Pipes take time, but tge conditions of tge property and cleanliness are easy fixes as long as you care enough to do it. Even if it was entirely out of his control, at least do your best to make amends for the terrible customer experience. I have been in customer service management for many years and have made more positive reviews than bad 10 times over. There is nothing good to say about this place, especially the owner. I just pray there are no bed bugs here 😞

Hidden gem. Nice pool for family. Clean pools and nice staff. Kitchen need some improvement but its ok for family simple short vacation.

Great mineral water, spacious room, friendly and accommodating staff.

There lived long term resident. Living with dog. Pop around facility. Bathroom facet was broken . Steam spa room doesn’t work .

Very nice people very helpful and caring. Spa areS were very good.

Room was nice and larger than expected. All rooms are poolside. Liked the setup at the resort. The pool and jacuzzis were wonderful. The water was amszing. Staff was friendly and very accommodating!

Never again, I can’t even believe they can list this as a spa and retreat. Maybe if it was 1960. So old and unprofessional. We got there around 5pm and the gal said who did you book with. I said Hotel.com and she said oh we don’t have a room ready. So she said give me 30 minutes and then she is running around like crazy trying to clean a room. An older man came over and said we didn’t realize it was a holiday weekend so we don’t have any rooms clean. What!! She finally got it cleaned and then the tv doesn’t work so she goes and gets another tv and it finally works. So NOISY!! At 7 in the morning a ton of kids are running around screaming and jumping in the pool. At 7 AM!! The place is so dirty and run down. There is a 1in gap under the door and dirt and dust just blows in. Would NEVER stay here again. A room with laundry has the door open and laundry all over the ground and the office is unorganized and dirty also.

Arrived at 9:30 and could not find the lobby as it was not labeled. Eventually asked someone who was walking around and they let us know the owner was staying in one of the rooms. The individual who answered that door had a bloody wound on his face, stank of drugs, and told us he had no idea how to handle travelocity reservations. He had no idea what was going on at all and could not speak in complete sentences or remember anything. After 45 minutes we were given a room. Completely inaccurate listing for the property. The photos were nothing like what it looked like in person. Most of the amenities listed did not exist. Most of the units were used as long term apartment rentals. Those tenants included someone who tried to sell us drugs. A woman dressed like a street walker arrived and knocked on four different doors before someone let her in. Many tenants had loud barking dogs, including one who walked their dog within the pool area where law prohibits pets altogether. The hot spring pools were not clean and far too cold to use anyway. The entire property was in ruins and looked more like a dumping ground for random junk. There were about 12 broken grills along with piles of outdoor furniture pieces littering the exterior. Our room contained two mini fridges (one was broken), an open and used bar of soap, and one towel covered with brown stains for a 4 person room with two queen beds. Several rounds of gun shots from at least four different firearms were disch

Old place but well kept room.

The property is run down but it looks like they are working to freshen it up. We didnt feel completely safe with only a doorknob to lock the door. The employee unlocked the door without knocking in the morning which surprised us. Even though the property is old, it was clean and the beds were soft but comfortable enough. I hope they keep improving the property. I would still consider returning if they continue with improvements.

They didnt have any rooms clean, they didnt even know about my reservation. Upon finally getting into a room after an hour after check-in the room was still filthy. We found used needles in the bathroom. We didnt have any other option but to stay since they wouldnt refund our money

This place does not look open or functional. And if it is open and functional, it's the most terrifying and disgusting hotel I've ever seen. There was no one there, but the gate was open. They were piles of dirty laundry doors to rooms were open, windows were broken. Literally, it looked like a horror movie. I turned around and left, and it was very difficult to find a room in Desert Hot Springs on a Saturday night at the last minute less than zero stars this is disgusting and unacceptable.

Really surprised this property is on Expedia. I thought it was a mistake when I pulled up. It looks abandoned from the outside. Junk left outside, weeds growing in landscape beds, etc. I couldn't cancel because I had made the reservation that day, but there was no way I was going to stay, especially for the listed price. Not even close to worth $125. The lady working there was very nice and seemed genuinely embarrassed when I told her I wouldn't be staying. She wasn't part of the ownership, so I won't criticize her. She was just trying to do her job.

The photos make the place look quirky, as if it has character. Unfortunately its that the building and the property is run down, very unkept, dirty and broken. For $275 average a night, we were unable to shower due to broken plumbing, broken door to the patio, broken curtains that were not even staying on the windows, blood stained sheets with cigarette burns in it, drawers filled with trash and body hairs, the bathrooms had trash in the shower, drawers, and body hairs everywhere. the rooms are over all run down with kitchens that do not work. they switched us to another room but it had most of the same problems and even added a fridge that was not working. the pools were dirty with run down furniture and trash everywhere. The owner Les could not have cared less. he made every excuse for tge building he inherited a year ago, but the condition and cleanliness are easy fix. Pipes take time, but tge conditions of tge property and cleanliness are easy fixes as long as you care enough to do it. Even if it was entirely out of his control, at least do your best to make amends for the terrible customer experience. I have been in customer service management for many years and have made more positive reviews than bad 10 times over. There is nothing good to say about this place, especially the owner. I just pray there are no bed bugs here 😞

The facilities agent was very professional and courteous. The place is clean and organized, but aged. As long as that’s not an issue, it’s a fine place to stay.

This hotel is not being maintained. I complained to Expedia about it as I expect good hotels from your listings. The photo given did not reflect the true state of the building. I had to spend rest of my vacation day searching for anoth

Large room, table with 4 fabric chairs, kitchen, some bathroom renovations, mineral water hot tubs. Exterior needs some work

The website said all rooms have a kitchen, ours did not and did not even have a microwave, no room service, no cable. Outdated design. The room was clean and served its purpose since we were thier for hiking in JTNP. But lacked luster.

Ths size of the room was fantastic for working every day. There was also an outdoor area and afew pools and spas. Customer service was fantastic. The room and cutlery/crockery was unclean and property out of date with old/broken items.

There was no dining 1 hotbtub outside was cold like the pool it did have 1 hot inside some closed door but all the other things were shut down , sream sauna , showers , nothing but 1 HOT tub it was cold when i arrived i asked the owner to make sure it was hot upon my 30 minute wait to get a room !! It was hot when i went back ! My room smelled like piss and lysol it was horrible, cold tile floors beds were uncomfortable, very different from the pictures and description there was a 1 inch gap in my window in the kitchen that was taped and had blown off allowingthe 80 mph winds to blow theu .yes they fixed it by cutting a 1 inch slich from a Payneof glass and taped it together i have great pictures, go to Miracle springs. Bout 5 minutes away at leats 5-7 hot tubs hot tubs clean mineral water, nice rooms , friendly staff , food!! Everything you pay for and more!!

Old place but well kept room.

Owner was friendly but property needs some major remodeling. There was not WiFi as described that was advertised. Water did not get cold and was only hot water. The shower head was shorter than a 5 foot 11 inch man so I had to bend down to wash my hair. In order to get clean linens to have to chase down an employee that lives or stays on site so you have to walk the other side. So inconvenient.

Scariest hotel I’ve ever stayed in. This hotel is nothing like the description. People standing outside all night. Adjourning rooms where you hear the other room’s tv all night. Absolutely don’t stay here

The sand piper was a quick trip, last minute, it was inexpensive, close to what we were up to for the day. Nothing fancy, but we were there just to sleep. For the price it was safe, decent and good people.

Great mineral water, spacious room, friendly and accommodating staff.

Room was nice and larger than expected. All rooms are poolside. Liked the setup at the resort. The pool and jacuzzis were wonderful. The water was amszing. Staff was friendly and very accommodating!

The staff was very helpful and accommodating.

The staff could not have been more helpful in meeting our special needs for a super early morning check in (4 am) and a late check out. Above and beyond the call of duty!

No hot water for shower. At 2:00am water came pouring down from the floor above us into the bathroom. Bathroom was flooded luckily most of the water landed in the shower area. When we reported this to the hotel owner he said someone should have told you about the hot water not working when you checked in. He was the one that checked us in the night before. I told him that the bathroom was flooded and kept us up all night while the water poured out of the ceiling and he stated thanks for the heads up Ill look into that. I informed him that we were not able to shower because there was no hot water and he stated well you should've waited a little longer for the water to heat up. We ran the water for awhile and it never heated up.Bad customer service from the hotel owner.

I was very impressed with the level of customer service provided by everyone here. They went out of their way to support my stay. They are kind, courteous and accommodating. I would gladly stay there again!

They didnt have any rooms clean, they didnt even know about my reservation. Upon finally getting into a room after an hour after check-in the room was still filthy. We found used needles in the bathroom. We didnt have any other option but to stay since they wouldnt refund our money

Landlord did not honor valid reservation, which was acknowledged, in a high season with no other availability discoverable within 15 miles of desert resort. Would drop them from system

Very nice people very helpful and caring. Spa areS were very good.

Room was nice and larger than expected. All rooms are poolside. Liked the setup at the resort. The pool and jacuzzis were wonderful. The water was amszing. Staff was friendly and very accommodating!

When I wanted to check in, my room was unavailable because the shower in my bathroom was not fixed. And they had no more rooms to accommodate me. And their credit card chip wasn’t working either.

A horror! No one was at the office to check in, so we left and drove on to another hotel.

Safe & comfortable place to rest/relax

I took one look at this place and the people hanging out there and left and stayed at another hotel

Building is full of homeless and it’s broken down

I loved my stay in a 1954 Boles Alero trailer. It was so cute and comfortable. The RV park was clean, pretty and very safe and quiet. Great staff too!

Property was an excellent choice for convenience between Joshua Tree & Palm Springs. Staff was WONDERFUL. Room was clean. Cabinet door was off a hinge, the room door was hard to lock ... small things that represent an overall need to fix stuff. Would have liked a better tour of facility and amenities but checked in late in the evening.

This place does not look open or functional. And if it is open and functional, it's the most terrifying and disgusting hotel I've ever seen. There was no one there, but the gate was open. They were piles of dirty laundry doors to rooms were open, windows were broken. Literally, it looked like a horror movie. I turned around and left, and it was very difficult to find a room in Desert Hot Springs on a Saturday night at the last minute less than zero stars this is disgusting and unacceptable.

Really surprised this property is on Expedia. I thought it was a mistake when I pulled up. It looks abandoned from the outside. Junk left outside, weeds growing in landscape beds, etc. I couldn't cancel because I had made the reservation that day, but there was no way I was going to stay, especially for the listed price. Not even close to worth $125. The lady working there was very nice and seemed genuinely embarrassed when I told her I wouldn't be staying. She wasn't part of the ownership, so I won't criticize her. She was just trying to do her job.

Scariest hotel I’ve ever stayed in. This hotel is nothing like the description. People standing outside all night. Adjourning rooms where you hear the other room’s tv all night. Absolutely don’t stay here

The sand piper was a quick trip, last minute, it was inexpensive, close to what we were up to for the day. Nothing fancy, but we were there just to sleep. For the price it was safe, decent and good people.

Our reservation was cancelled by the hotel because they over booked. There were no more hotels within our budget so we had to drive 3 hours back home at 9pm. Not happy. The outside of the hotel looked like a makeshift prison so maybe it was a good thing.

The website said all rooms have a kitchen, ours did not and did not even have a microwave, no room service, no cable. Outdated design. The room was clean and served its purpose since we were thier for hiking in JTNP. But lacked luster.

There was no dining 1 hotbtub outside was cold like the pool it did have 1 hot inside some closed door but all the other things were shut down , sream sauna , showers , nothing but 1 HOT tub it was cold when i arrived i asked the owner to make sure it was hot upon my 30 minute wait to get a room !! It was hot when i went back ! My room smelled like piss and lysol it was horrible, cold tile floors beds were uncomfortable, very different from the pictures and description there was a 1 inch gap in my window in the kitchen that was taped and had blown off allowingthe 80 mph winds to blow theu .yes they fixed it by cutting a 1 inch slich from a Payneof glass and taped it together i have great pictures, go to Miracle springs. Bout 5 minutes away at leats 5-7 hot tubs hot tubs clean mineral water, nice rooms , friendly staff , food!! Everything you pay for and more!!