1 Hotel Central Park

Disappointed. stayed here for the first time with 2 colleagues mid week - the hotel looks great, rooms are nice but small, check in was fast and friendly BUT the hotel bar closed before 11pm. The staff were unapologetic, bordering on rude as we were told to get out at 10.50pm. Not what I would expect from a 1 Hotel...

I recently stayed at the 1 Hotel in New York, and while the staff were absolutely wonderful — kind, polite, and very professional — the property itself was a huge disappointment. The service is truly top-tier, but the hotel’s condition does not match the brand’s reputation. If you’re expecting the same experience as the 1 Hotel in Miami, you’re out of your mind — it’s nowhere close. The New York location feels worn down and poorly maintained. My room had multiple issues: the air conditioning didn’t work on the first day, the safe drawer was completely off the rail and ended up breaking, and the outlets were loose and unsafe, which made it impossible for my girlfriend to even do her hair the first night. The elevators also felt like they could break down at any moment. It’s disappointing because the staff did everything they could and were a pleasure to deal with, but the property itself desperately needs maintenance and upgrades. When I return to New York in 90 days, I won’t be booking here again unless I have no other choice. Unfortunately, I can’t recommend this hotel to my friends or family.

Restaurant and bar should close later than 11:30 on weekends

Hotel was fine, location is very good for midtown and central park. I was very annoyed by the elevator situation, enough to not stay here again. They only had 1 or 2 elevators running at any given time, I was on the 18th floor of which only 2 of 3 elevators can access. This meant when they had 2 running, it kept sending me the elevator that DOES not go to the 18th floor and the other one was not coming. This happened several times over several days and was annoying. In addition, the elevators are tiny. They need to run all 3 during the day and unfortunately do not. Hotel was cool, but bed was uncomfortable and overall it was just okay.

The location is great right near the park and shopping but there isn’t anywhere to eat and the options that there close at 9 for dinner. The amenities they charge for are lame if you don’t actually use them - Audi car service and apples in the lobby are extra so beware either way you’re paying $45 a night for them. Also, the pillows could use an upgrade they are very flat. Other than that it was very clean, quiet, and the sheets were super soft.

We had a very nice stay, would stay again albeit rooms are on the smaller side and I have been in more comfortable beds. Was a little taken back by the $7 drip coffee. Regardless enjoyed being there, very neat and clean and the service was excellent. The valet parking was huge, parking in NYC is never fun or easy.

The hotel was very well situated in Manhattan. The service was excellent. NIce public spaces. However, there was limited desk and shelf space within the unit. It was not possible to obtain privacy in the bathroom because of the way the doors, bathroom, and showers were situated. It was easy to hear neighbors next door. Suggestions: Larger desk and more shelf space in the kitchen. As much as I like the little lookout area at the window, this is a candidate for conversion to desk space. Allow guests to seal off the bathroom area for privacy. Get rid of the phone on the desk and substitute a direct line to the front desk on the wall.

The One Hotel is very nice but I think falls short of its 5 star rating and the price it commands for its rooms. Overall lack of attention to detail from a service perspective - our check in was an hour delayed because the room wasn’t ready (with no apologies or attempt to make good), our room was short on robes and towels and when we called down for more at night they were never delivered, room service forgot some staple items from our breakfast, and our car took an hour to get from the valet (when they said to call down 30 mins in advance) which made us have to rush to lunch and our show. All in all not big problems but not what I would expect for 5 stars/$1000 a night. The good stuff - the bell hop (Andrew?) was lovely at check in (actually the only person who greeted us when we got there!). The room was spacious and very clean, and the hotel location was great. For those reasons I would consider staying here again if the rate was decent and I would just know not to set my expectations so high for service.

Do not valet... we are sitting waiting for our vehicle.. as i write this review , it has been an hour thirty minutes of wait time. Terrible customer service. Staff needs improvement .

Great location, stylish hotel, terrific bar and restaurant. The rooms are very nice, only complaint was the lighting was minimal and dim. It is pricy but we had a lovely stay.

excellent service and clean comfortable rooms

In happy our room was not cleaned and fee were not explained.

This was extremely disappointing. The hotel is in need of a renovation or at least my room. It was loud as it was next to the elevator and we could barely sleep. There's carpet that wasn't properly secured to the floor where we both slipped and it could have been worse than a small bruise, my room wasn't cleaned when we came back the next day exhausted around 2 pm, the floorplan is awful with a shower in the middle of your room, there is zero privacy for the bathroom. The worst part, I put on the robe only to discover it was dirty and hung back up, overall it was gross.Many people stand out from smoking cigarettes and the entire lobby smells of this. I waiting 20 mins for management and had to leave not to miss my flight, they have made promises to reach out but almost a week later.nothing has been done. $3000 for 2 nights, I've never felt more taken advantage of. I wouldn't stay here.

Phenomenal stay! The cleanliness, staff, service etc were above and beyond. Will definitely make this a go to stay while in NYC

Super clean lots of fun things to offer to guest and staff was very kind and helpful.

Lovely clean spacious and comfortable

Room , common areas and overall was extremely dirty and unacceptable for a 5 star hotel. Very alarming stays on the rug in our bedroom, we had a suite and also the room had not been cleaned at all nor trash taken out in the 3 days we were there. This wasn’t 5 stars by any means .

Staff friendly and accommodating delicious dinning and quick room service , but room had a strong cigarette smell on 18th floor.

Loved it. Would definitely stay again. Wonderful location. Wonderful staff and so well appointed. Not cheap, but worth every penny for a very clean, safe overnight trip to NYC

Bathroom was in poor condition with ceiling peeling and falling into t the shower. Unpleasant odor in room in general.

The room was very small. Was also very hot during the night. The A/C didn’t work. Shower pressure was inadequate. Not worth the price of $600 per night.

we had a courtyard room, very small, ok, but the central aircondition was so loud, even if the window was closed, that we could not have any sleep that night. Horrible!

What a stunning hotel. Stayed at a lot of NYC hotels & had to book a last minute flight/hotel. Randomly booked the 1 Hotel. It will be the only hotel I will stay at the 4-5 times a year I have to in New York. The rooms are large,silent & shower is FANTASTIC. Also FYI the hotel water is all completely filtered.

Disappointed in the size of the room based on the room charge of over $800 per day. No space to really unpack. Water from the faucet was cloudy, afraid to drink it.

The hotel was very well situated in Manhattan. The service was excellent. NIce public spaces. However, there was limited desk and shelf space within the unit. It was not possible to obtain privacy in the bathroom because of the way the doors, bathroom, and showers were situated. It was easy to hear neighbors next door. Suggestions: Larger desk and more shelf space in the kitchen. As much as I like the little lookout area at the window, this is a candidate for conversion to desk space. Allow guests to seal off the bathroom area for privacy. Get rid of the phone on the desk and substitute a direct line to the front desk on the wall.

We had a good stay and the staff we worked with went out of their way to be kind, helpful and informative. Our issue was physical with the lack of any privacy around the toilet. I am a mid 60s doctor, may partner a very open minded mid 40s and neither of us are comfy sitting on the toilet having a bowel movement in front of each other with its associated noises. Won't be staying with you again for that simple reason. The rest of the stay was really great and again your staff was great from the door men to the front desk. Thank you.

Loved the little window seat overlooking Central Park. Close to the subway, and also walkable to a number of places. Only part that felt a little weird was the bathroom being a fishbowl. There are curtains and stuff to separate the bathroom and bedroom areas, but you can definitely hear everything through the sliding door. I also generally prefer to have a place to unpack (like a dresser), and the wardrobe wasn't ideal. But these are things you can see from the room pics, so it isn't a rating detractor for me.

Great location, stylish hotel, terrific bar and restaurant. The rooms are very nice, only complaint was the lighting was minimal and dim. It is pricy but we had a lovely stay.

Great location and decent hotel overall. The rooms are pretty bare: no hand soap, no shelf space in the bathroom, AC stopped functioning in the middle of the night during one of the hottest days on record. Very loud (you can hear everyone from the rooms around you there is constant activity in the hallway, at any time of the day).

I booked a suite on the 14th floor for 6 days for my team’s series against the Yankees and The Club World Cup. The room was nice, a bit cramped for what I expected for a suite and had a very small shower. The air conditioning in the room was broken and it was not remedied for 3 days when I reluctantly asked if I could switch rooms. I purchased a hand held thermometer to test the temperature of the room (74-76°) but was told by management that engineering tested it “blowing at 60.” Over those three days it took much back and forth but I was eventually moved to a lower category room on the floor 8 next to the elevator. The new room was fine. AC worked and room was a suitable replacement. It felt way less cramped than the 14th floor suite. I was disappointed being so near the elevator because I heard everyone’s conversation (including housekeeping) that was waiting for the elevator (which often took more than 3 minutes to reach my floor). I received great customer service from some staff, Lei, Suzy and Josue. And some disappointing customer care from most everyone else. The doormen did not open the door or greet me once. Upon checkout they did not assist with luggage (I am recently recovering from bilateral broken humerus). The in-app chat was not helpful. And it once took over 10 hours for a response The positives were many despite some of the negatives. Great location, unique decor and beautiful in room bathrooms, comfortable beds. I would give them a second chance.

I recently stayed at the 1 Hotel in New York, and while the staff were absolutely wonderful — kind, polite, and very professional — the property itself was a huge disappointment. The service is truly top-tier, but the hotel’s condition does not match the brand’s reputation. If you’re expecting the same experience as the 1 Hotel in Miami, you’re out of your mind — it’s nowhere close. The New York location feels worn down and poorly maintained. My room had multiple issues: the air conditioning didn’t work on the first day, the safe drawer was completely off the rail and ended up breaking, and the outlets were loose and unsafe, which made it impossible for my girlfriend to even do her hair the first night. The elevators also felt like they could break down at any moment. It’s disappointing because the staff did everything they could and were a pleasure to deal with, but the property itself desperately needs maintenance and upgrades. When I return to New York in 90 days, I won’t be booking here again unless I have no other choice. Unfortunately, I can’t recommend this hotel to my friends or family.

Nothing was too much trouble for reception, concierge & housekeeping staff including an early check in even though one wasn't guaranteed. Exceptional customer service.

The staff were incredibly friendly and efficient. My room was upgraded to a junior suite without my asking. They made me aware of the hotel’s car service and provided several umbrellas for me and family members who met me at the hotel. I will definitely stay there again.

Probably wouldn’t stay again. Some of the staff were not that friendly and we got off to a bad start as we were told our room wasn’t ready but that would it to be ready by 4pm. We had a look around 5th Avenue and got beck at 5.15pm only to be told our room still wasn’t ready. Not a great first impression. The toilet in the bar felt quite dirty and I didn’t like the fact you couldn’t have what you wanted for breakfast. I wanted to switch a couple of bits around but was told the chef wouldn’t do this. I felt it was quite expensive for what we got and would probably stay at the Plaza next time as the service was much better and price wasn’t that different.

Excellent hotel with excellent staff.

The One Hotel is very nice but I think falls short of its 5 star rating and the price it commands for its rooms. Overall lack of attention to detail from a service perspective - our check in was an hour delayed because the room wasn’t ready (with no apologies or attempt to make good), our room was short on robes and towels and when we called down for more at night they were never delivered, room service forgot some staple items from our breakfast, and our car took an hour to get from the valet (when they said to call down 30 mins in advance) which made us have to rush to lunch and our show. All in all not big problems but not what I would expect for 5 stars/$1000 a night. The good stuff - the bell hop (Andrew?) was lovely at check in (actually the only person who greeted us when we got there!). The room was spacious and very clean, and the hotel location was great. For those reasons I would consider staying here again if the rate was decent and I would just know not to set my expectations so high for service.

Wonderful location and very friendly staff!

Very nice place but I had multiple issues with basic things like the coffee maker being broken and the room service taking three hours to get me toothpaste despite my asking for it three times over that stretch. In the grand scheme its NBD and I will stay here again.

I booked a suite on the 14th floor for 6 days for my team’s series against the Yankees and The Club World Cup. The room was nice, a bit cramped for what I expected for a suite and had a very small shower. The air conditioning in the room was broken and it was not remedied for 3 days when I reluctantly asked if I could switch rooms. I purchased a hand held thermometer to test the temperature of the room (74-76°) but was told by management that engineering tested it “blowing at 60.” Over those three days it took much back and forth but I was eventually moved to a lower category room on the floor 8 next to the elevator. The new room was fine. AC worked and room was a suitable replacement. It felt way less cramped than the 14th floor suite. I was disappointed being so near the elevator because I heard everyone’s conversation (including housekeeping) that was waiting for the elevator (which often took more than 3 minutes to reach my floor). I received great customer service from some staff, Lei, Suzy and Josue. And some disappointing customer care from most everyone else. The doormen did not open the door or greet me once. Upon checkout they did not assist with luggage (I am recently recovering from bilateral broken humerus). The in-app chat was not helpful. And it once took over 10 hours for a response The positives were many despite some of the negatives. Great location, unique decor and beautiful in room bathrooms, comfortable beds. I would give them a second chance.

After a rocky start the reception team excelled themselves and moved us to a better room. The concierge were also first class booking our itinerary. Overall a very good stay in New York after an equally good stay at the Mayfair Hotel last year.

We had an amazing stay at 1Hotel Central Park. The location was fabulous.

Very expensive but great location and great room.

1 Hotel is convenient to Central Park and Rockefeller Center. It has a Jonathan Waxman restaurant attached with outdoor seating. The room was clean and modern.

Front desk staff were so very friendly and accommodating. They made me feel welcomed and well cared for during my stay. It’s also extremely convenient. Easy walk to the park, shopping and subway literally on the same block.

I love the hotel the concept is amazing. I will be back!! The window seats and concern for the environment as well as charitably are next to none. Great location as well

Great location. Amazing property.

Great location for Central Park and conveniently located around restaurants and necessities.

I keep coming back to 1 Hotel Central Park. It's a beautiful location across the street from the Park and all the best shops such as Louis Vuitton and Bergdorf Goodman. The staff has always been super helpful and polite. Jams restaurant is also great for coffee or any meal of the day.

PROS: I enjoyed my stay and would recommend this establishment. The location is perfect just behind the mythic Plaza Hotel - close to 5th Avenue, Central Park and the metro is close by. There are lots of drinks, food, shopping and groceries options nearby. The front desk and concierge are helpful and kind. My room was on the 12th floor and the view was breathtaking. 1 Hotels Central Park offers a wide range of choices in the mini bar. CONS: - However, I think it could be tricky for couples regarding the bathroom since it\'s not soundproofed enough in my opinion (even with the curtain and sliding door). - Even though, the products are "natural" and "organic", I got serious rashes and recommend people with sensitive skins to bring their own toiletries. - There was no toilet brush available. Only room service were able to help if needed. - The insulation overall is pretty poor: you can hear your neighbors and what\'s happening in the corridor. If you are a light sleeper, it might be difficult. I got woken up every single morning by the door noises and room services visiting the rooms around with their hoovers.

Had a great time in 1 Hotel Walking distance to a lot of points or interest!!

Disappointed. stayed here for the first time with 2 colleagues mid week - the hotel looks great, rooms are nice but small, check in was fast and friendly BUT the hotel bar closed before 11pm. The staff were unapologetic, bordering on rude as we were told to get out at 10.50pm. Not what I would expect from a 1 Hotel...

Restaurant and bar should close later than 11:30 on weekends

We have traditionally always stayed in the theater district area however more recently the area has changed. More homeless, dirtier and just not as enjoyable for us. We decided to stay more uptown in the central park area and the Orbitz site recommended the 1 Hotel Central Park. From the moment we checked in it was truly like a zen feeling and experience. Less hustle and bustle checking in, the staff was super friendly, attentive and helpful in every way from the check to the concierge. The room was modern (in a zen way), mini bar was stocked with wines, drinks and snacks. A coffee pod machine as well. The restaurant Jams, was excellent for breakfast and always packed! We HIGHLY recommend staying here and as a matter of fact tyhis will be our new go to staying in NYC.

boutique feeling of hotel, cozy, friendly staff. Did not like breakfast at all

The location is great right near the park and shopping but there isn’t anywhere to eat and the options that there close at 9 for dinner. The amenities they charge for are lame if you don’t actually use them - Audi car service and apples in the lobby are extra so beware either way you’re paying $45 a night for them. Also, the pillows could use an upgrade they are very flat. Other than that it was very clean, quiet, and the sheets were super soft.

The hotel was very well situated in Manhattan. The service was excellent. NIce public spaces. However, there was limited desk and shelf space within the unit. It was not possible to obtain privacy in the bathroom because of the way the doors, bathroom, and showers were situated. It was easy to hear neighbors next door. Suggestions: Larger desk and more shelf space in the kitchen. As much as I like the little lookout area at the window, this is a candidate for conversion to desk space. Allow guests to seal off the bathroom area for privacy. Get rid of the phone on the desk and substitute a direct line to the front desk on the wall.

Sustainable, green, great restaurant

Value is not quite there for the price, it's close. $40.00 burger tasted like an airport burger with brie cheese on top.

Well done experience at all points of the stay. Friendly check in. Fast service and comfortable room with great use of space—especially for New York. Hotel restaurant—amazing food and cocktails. Highly recommend and will definitely stay again.

The decor and buzzing of the restaurant during happy hour - fun spot for dinner with lots of activity