Saccharum - Resort and Spa - Savoy Signature

Likes-location. Calheta is a nice place the hotel is in a prime spot. Facilities very good. Pools and views at the breakfast are excellent Dislikes-we are members in the Savoy Signature group. This hotel does not come up to the standards of the Savoy Palace for example. Why? For us this seems to be a younger persons resort who may except an inferior standard. The foyer and corridors are dark and frankly depressing. For a relaxing resort one would expect light and brightness to lift the soul. Trying to negotiate dark stairs or very dark corridors was not nice. The suite room was not in great shape. There was staining on the sofa that looked like bodily fluids! Only one sink in a five star suite room, really? It no plug so wasted water. Doors and skirting edges looked in poor condition. Kitchenette fridge was effectively the mini-bar. Floor surface was lifting on the joins and badly scratched. The staff. Front desk were great. The restaurant staff less so. They looked poorly motivated and not trained very well. Savoy Palace is a world of difference! Staff here are not very proactive or looking out for things. Maitrede not on it I had to chase staff for cups, cutlery and missing items. Coffee at pool bar and it was cold! Today, various items at the breakfast buffet had run out (eg scrambled egg). The overworked chef apologised as he wasn’t told and it would take “some time” to do more. No soya milk or alternatives to dairy No nuts. Needs a serious shake up!

Fantastic resort! Very friendly staff and great for young families with kids.

Pools were very cold. Staff were hit and miss, some excellent some not. Had an issue with the room bill which took time to fix and they weren’t very apologetic, not what I would expect from a 5 star hotel. Room was good, could have been cleaner and the spec was cheap. Restaurant was overpriced and extremely slow but the view was amazing. Nice hotel but don’t expect 5 star anything, much more of a 4 star experience.

This Hotel is amazing and has great amenities. The beach area is very nice but you do need water shoes as it is all rocks. We stayed in a suite which was quiet and remotely located at the back of the Hotel. it was a bit of a walk and multiple elevators to get to the room. The reason for the 4 star review is because of the room arrangement. All of the rooms have an open plane and there is not a door in the bathroom. There was an opening between the bathroom sink and the bedroom. for a Suite it had no privacy. I absolutely hated this about the room.

Great experience as always best hotel in Madeira always recommended