THE LIN Hotel

所有的一切都非常棒，但電梯有時候要等比較久

The hotel didn’t make all the elevators working which created the waiting queue all the times. Also made the waiting time extra long no matter which floor wwe’re at.

The hotel was nice, but the main reason i booked it was to enjoy the sauna and steam room after working hard for 4 weeks. On check in, i was told these facilities were not available at the time i had to use it. This was extremely disappointing and i would not have booked the hotel had i known this.

女三溫暖整修，採男女分流使用，有點可惜

行政樓的服務時間太短了…

電梯無敵霹靂難等，是我有史以來住過國內外五星四星飯店最慢！有7部電梯竟然還要等了20分鐘… 房間清潔度也待加強，一進門霉味很重；衣櫃上有蜘蛛網；浴室體重機是故障的，裡頭電池都鏽蝕了。 值得誇獎的是，飯店房務跟餐廳服務人員雖然都是外籍員工，但服務態度很好笑容親切，值得嘉許！

林酒店在台中市的飯店，算是不錯的選擇。含早餐的住宿，有露天泳池和健身房。

飯店環境整潔，空間大。 遇到團客Check I/O時間較久。 電梯與停車場沒有分流，人多的時候也比較花時間。

住宿環境好 三溫暖和泳池的設計非常棒 讓住宿者可以充分感受到舒適與放鬆

excellent. Large pool and gym.

乾淨整潔

我過去已入住住林酒店十次以上，對於整體住宿品質一向相當肯定，因此也一直是回訪的原因。 不過此次入住的房型，浴室清潔狀況與以往經驗有所落差。入住期間發現浴室內有數隻蛾蚋，馬桶旁牆面可見明顯髒污，且浴室部分鐵件有疑似生鏽的痕跡。這些情況在過去入住其他房間時，從未遇過。 基於對住林酒店一貫品質的信任，特此提出反映，希望貴飯店能加以了解並改善。也期待未來再次入住時，能維持以往良好的住宿體驗。

入住行政房間，房間裡面沒有確實打掃，垃圾桶外殼很髒看了很無言，熱水壺也不乾淨，房間布椅子看起來許久沒細清，整體很訝異竟然一個飯店價位不便宜但缺不乾淨。看google評論才發覺超多人抱怨房間不乾淨的問題，顯然存在許久了但林酒店遲遲不改進，下次來台中遊玩絕對不會再選擇林酒店

客房一塵不染，員工很親切有禮。

廁所的修容組紙盒打開有大隻的蟑螂屍體掉出來,嚇壞我家小女生了

客房乾淨整潔

I stayed for two nights and on the first morning I left specific instructions at the front desk that I did not need my room cleaned, and to my surprise after I got back to my room on the evening of, the room was made up again. Ans it was clear to me that my combination lock on my weekender duffle bag had been tempered with. I left specific but random numbers on the lock before I left that morning and the numbers on the lock were of a different set when I went back that same evening. To this day I still have not gotten an explanation as to why my request to not have the room cleaned was not received. Also, there is not a decal/sign that can be hung outside the door to let staff know not to clean the room, like most hotels do have and provide, there at the Lin. It makes me wonder why that is?! And to boot, even after the room was made up after I specifically requested for it not to be, I found loose black hair (not mine as I have colored hair) on the bed under the comforter and the bed sheet. The sofa\'s fabric is covered with small balls of lint also. The front desk staff and bell hops working to receive guests are the only saving grace of this hotel, in my opinion. And the fact that it is located directly to the back of Tiger City, a more upscale "mall" that offers shops and eateries. Would I choose to stay at the Lin hotel again? Maybe only if I have no other options. And guys, lock up your valuables before you leave your hotel rooms!

入房時房間有股異味

清潔程度不良，櫃子裡有灰塵跟毛髮，抽屜都有味道

被單沒有洗乾淨

什麼都好，就是床似乎太軟了一點，整個人都會陷進去，其實睡醒了以後身體不是很舒服，但除此之外都很好。

Nice large room with view. Great staff and generally nice hotel in Taichung

應該不會想在入住，房間很舒適空間大，但床太軟會往中間下沈，枕頭也不好躺，早餐選擇種類很多，可能過年時間人多感覺就環境不怎麼乾淨

還不錯的體驗，會考慮再次入住 優點： 1. 早餐種類眾多又好吃 2. 地點超方便，旁邊就是秋紅谷，後面有商場，前面有各種餐廳以及飲料店 3. 多數員工都蠻有熱忱的 4. 停車方便且車位蠻大的 5. 隔音不錯 6. 潘海利根備品 缺點： 1. 硬體太舊，浴缸落水頭損壞，地上還有窗簾的掛勾掉落 2. 床已經凹陷，枕頭沒有支撐力，飯店總是號稱適合各種人的那款

大廳男主管很盡責，隨時注意大廳狀況，令住戶很有安全感。 客房清潔人員是移工，態度親切有禮動作又很機敏，一看就是教育訓練做得很好。 行政尊榮房間空間舒適，整片落地窗讓我看書時更有氛圍。 自助早餐也是很好的，以早餐而言也是沒話說。 唯一缺點：床鋪右半邊某處特別凹陷，我的身體會朝左邊傾斜，一定是這個床鋪長期被側睡導致不均衡的凹陷。

During our stay sadly there was no wifi, but over all we enjoyed our stay

房間已經明顯變舊, 前檯接待人員需加強訓練, 酒店地理位置很方便

空間大 是舒適的體驗

房間寬敞且早餐美味，有預算的話是不錯的選擇

隔壁房客素質低，半夜12點還在開趴喧嘩，多次反映酒店才改！

服務很好

大廳男主管很盡責，隨時注意大廳狀況，令住戶很有安全感。 客房清潔人員是移工，態度親切有禮動作又很機敏，一看就是教育訓練做得很好。 行政尊榮房間空間舒適，整片落地窗讓我看書時更有氛圍。 自助早餐也是很好的，以早餐而言也是沒話說。 唯一缺點：床鋪右半邊某處特別凹陷，我的身體會朝左邊傾斜，一定是這個床鋪長期被側睡導致不均衡的凹陷。

房間沙發上有些許白色棉絮附著，因為沙發式深色地所以看起來明顯感覺髒髒的。 晚上想詢問房務問題，打電話到客服中心、房務中心都沒人接，櫃台也是打了好久才接通。

1.入住時，櫃檯人員不會主動打招呼 2. 政府規範飯店不得主動提供一次性用品，但是顧客有急需求時仍可索取，或提供購買，櫃檯不曾主動告知，顧客主動索取時，堅持稱政府相關規定飯店不得幫忙送至客房，但卻提供不出相關規定的法規，也不肯承認是飯店自己的規定，完全不符合五星級飯店該有的服務水準。 3. 客人半夜下樓索取時，當著客人的面切切私語，又將已經準備好的牙具拿走，服務態度讓人有種覺得佔他們便宜的心態。 4.打電話跟值班經理抱怨此事，經理的態度現在打辯論比賽傳了一堆新聞到我的Line甚至裡面有一些還是草案。並沒有第一時間道歉會有其他補救措施有失五星級飯店的水準。 5.退房時，櫃檯人員拿了一個裝了$1000的信封說這是退還給我們的牙具費用，並沒有相關的領導階層出面處理，此事讓人感覺不受重視。 整個林酒店的服務並沒有讓客人感覺到賓至如歸與其他五星級酒店相差甚遠。如果是衝著服務來住這間酒店的人可以避雷了。整個服務品質甚至比某些民宿還要差。 6.1000元和禮品我們拒絕接受，我們拒絕了沒有誠意的擺平！

七星的收費，一星的服務。去了一趟林酒店，因為貴飯店不符合人性的規定以及比便利超商還糟的服務品質，我兒子無法於泳池上岸後第一時間進更衣室洗澡或者泡澡，回台北後發燒了。服務人員一個口令ㄧ個動作的執行著公司所謂的“規定”，有一刻我還以為我來到了軍營而非台中的七星飯店。十點放置孩子在泳池畔獨自一人，冷的打哆嗦，嘴唇發紫了也不顧，這樣的飯店服務著實讓人思考，我花了近兩萬塊住了兩個晚上，開開心心帶著兒子來度假，還被飯店人員用驅趕流浪漢的態度趕出更衣室，也沒人來女生更衣室告知，這麼“高規格”的飯店服務真的是讓我大開眼界。

Wynn wanna be, but service is no where near a five star….reluctant, poor employee morale leads to poor service. Worst “5 star” experience ever. Facility old and not well maintained either. Rarely put such a poor review for any hotel.

服務人員很親切

I stayed for two nights and on the first morning I left specific instructions at the front desk that I did not need my room cleaned, and to my surprise after I got back to my room on the evening of, the room was made up again. Ans it was clear to me that my combination lock on my weekender duffle bag had been tempered with. I left specific but random numbers on the lock before I left that morning and the numbers on the lock were of a different set when I went back that same evening. To this day I still have not gotten an explanation as to why my request to not have the room cleaned was not received. Also, there is not a decal/sign that can be hung outside the door to let staff know not to clean the room, like most hotels do have and provide, there at the Lin. It makes me wonder why that is?! And to boot, even after the room was made up after I specifically requested for it not to be, I found loose black hair (not mine as I have colored hair) on the bed under the comforter and the bed sheet. The sofa\'s fabric is covered with small balls of lint also. The front desk staff and bell hops working to receive guests are the only saving grace of this hotel, in my opinion. And the fact that it is located directly to the back of Tiger City, a more upscale "mall" that offers shops and eateries. Would I choose to stay at the Lin hotel again? Maybe only if I have no other options. And guys, lock up your valuables before you leave your hotel rooms!

Hotel is nice, service is excellent,room is beautiful and comfortable. The buffet breakfast spread is one of the best I have seen.

貼心！會依照客戶的需求做服務與專業！彈性應變能力非常好！

飯店位置優異，位在台中七期，靠近老虎城、台中新光三越、台中大遠百三家大型購物中心與百貨公司。交通位置距離朝馬轉運站、高速公路、捷運市政府站也都很近。 飯店本身設施比較老舊一點，有一些歲月痕跡，房間內部馬桶在此次住宿過程中出現堵塞的狀況，惟通知飯店人員後反應尚算及時。 房間內部整潔度尚可，但沙發區有歲月痕跡與毛絮，床本身很好睡。 浴室本身整潔度不錯，且空間很大，有兩個面盆方便兩人同時使用，馬桶配有免治沖水裝置，但沖水水壓不太夠，要多次沖水方可成功。 飯店早餐為免費附送，餐點多樣化程度普通，美味程度中下，若追求美食，可以到附近吃早午餐。 飯店人員普遍友善、有禮，值得稱許。 門房亦會協助提領計程車上的行李，並協助開門。

很方便，七期重劃區裡面，旁邊一堆吃的

方便便利的鄰近區域

此行商務旅行獲得升等，房間大且整齊。附近餐廳都有，很方便

Nice room and location, many good restaurants around the hotel.

房間已經明顯變舊, 前檯接待人員需加強訓練, 酒店地理位置很方便

住宿早餐非常豐盛，飯店也很乾淨漂亮，服務也不錯，就是附近只能搭公車

A true 5 start experience. The rooms were very large and beds comfortable. Breakfast spread was amazing. Convenient location to get to places with the Tiger City mall just behind the hotel.

Great location and very friendly people.

前往台中歌劇院欣賞演出的最佳住宿選擇

環境舒適整潔但早餐的選項及細緻度相比一兩年前略顯不足

早餐很讚，有港式、泰式、中式、西式。check in和check out 速度都很快，行政樓層有酒廊的飲料和點心招待，附近的歌劇院和老虎城都是散步逛街的好地方。

It’s an amazing experience, but the hotel should improve their breakfast buffet, as some items, like the sunny-side-up eggs and fried foods, are not warm or hot.

早餐品项丰富多样，有热度.客房间设施完善舒适，服务佳.

Frühstück könnte mehr Auswahl haben. Zimmer sind groß und sauber. Lärm ist nicht wirklich störend

Comfortable, relax stay. Breakfast buffet is excellent.

The best breakfast in Taichung as i have in current 3 years. Good service, perfect room, convenient area at downtown. I think I will visit again.

A true 5 start experience. The rooms were very large and beds comfortable. Breakfast spread was amazing. Convenient location to get to places with the Tiger City mall just behind the hotel.

Hotel is nice, service is excellent,room is beautiful and comfortable. The buffet breakfast spread is one of the best I have seen.

早餐服務態度很差、飯店很吵(不知道是住客還是附近）