Luwiana Suites

No reponses and bad quality of service

It was hard to get in touch with the staff, both in advance before our stay and during our stay. One week after my stay they still haven’t answered my message I sent during my stay. The cleaning was terrible. There was hair in the floor drain. The toilet brush needed to be replaced. There were crumbs on the floor with ants that had started to eat. Stains and mold was on woke of the walls. The room didn't match either the photos on the website or our expectations. I do not recommend.

Room was clean and spotless. Comfy bed, private bathroom, small room but good enough for the stay. I arrived slightly earlier than check in time and I was accommodated to check in early. Location was a little outside the city downtown but buses are accessible, groceries nearby as well. I was able to leave my luggage after checkout until my trip at night. There was a lot of confusion with instructions. They should directly message the guest via WhatsApp rather than send it on email which is more difficult to access. WhatsApp messaging is easier and better. Overall, it was a good stay.

Stay was fine. Room was decent. Bathroom was great with handheld shower head that allowed for great cold showers. I asked ahead if there was a kettle/coffee maker but got no response. When I checked in there was both. Near the hotel is a Supermarket that had everything including fresh fruit and food stuffs for breakfast and the pods for the Dolce Gusto coffee maker. Unfortunately, the coffee maker stopped working the last 3 days and since I was away to Koper/Trieste for 2 days, I messaged them, but there was no response. I left the pods for the next guest. Overall, I would say the place was fine and a half hour walk to the City Centre.

I had difficulty finding it, because there was no company name on the door. There was no one there, and I had trouble finding a number I could call. When I finally got a hold of them they told me that all the check in information was in a mail that I had received, which I actually never received... The "suite" was not very clean, and very worn down. There was a very strong, suffocating airfreshener smell, I had to leave my window open all the time because of it. The bathroom was very dark, with only one small spotlamp in the roof. The toilet seat wasn't the right fit for the toilet, so it slipped to the side. The showerdoors felt like they were falling apart when opening and closing.There were signs of water damage in the roof over the shower. There were no chairs, just two small stools around a childrens piknik table... I just didn't get it, sorry...