WoodSpring Suites Morrisville - Raleigh Durham Airport

New construction, recently opened. As extended stay property, one would expect that there were pot, pans dishes and silverware. You could buy a cookware package for $60.00. Also, you could purchase a coffee maker, but I did not inquire as to the cost. There is no carpet on the floors to deaden the sound of children jumping up and down at 10;00 pm. The front desk on only at limited times. The lobby coffee is only available from 6;00am to 12;00pm. There is also no shuttle to the nearby airport. It would help if the hotel street sign was illuminated at night.

My stay which had to be extended twice was not bad at all. The room was clean and the staff was nice.. But I did notice that they were inattentive to some other guests. There was a gentleman coming in with the luggage cart and the whole side of the luggage cart came out and the desk attendan and 2 other employees in the lobby did nothing to go help him hold the door for him, repair the cart Gore go get the other luggage cart and help him put his things on that. Nothing was done. It also needs to be made very clear that if you want things to use in your kitchen like a silverware plates, etc. You have to ask at the front desk and check them out. Additionally, it needs to be made clear that housekeeping is done every other week for your room. So if you want more than that lack of frequency, you have to put in a request and pay a fee of $25. Finally, the doors getting in and out are so heavy and nothing is handicap compliant. There needs to be automatic doors that open. Put in a handicap button, let the exterior and the interior open and the interior can only open if you put your card in and it scanned you as legit guest. But something needs to be done and, actually, one on the laundry room.

Everything fine. I think it would be nice to have some options for breakfast.

we had a noisy neighbor in adjacent room, called front desk several times and they refused to do anything about it. limited facilities, no dining options, etc. bad experience. barely slept 3 hours.. and we stayed there last minute because of a cancelled flight home, so trip was already rough to start, just needed comfortable beds to sleep the night. no gift shop or even place to buy bottled water. poor! do not recommend!!

The property appeared to be brand new and very stylist. Being an extended stay...there wasn't much for amenities however the price was very inexpensive for such a nice facility

The stay was good, I just have the inconvenience of the first room that they gave me was dirty and messy but they quickly gave me another room to stay and also the elevator wasn’t working

Pros: Conveniently located. Key Cards are required for building entry after hours. Ample parking. Rooms are comfortable. Hot Showers. Able to extend stay continuously with ease. The cons are thin walls/ceilings, getting help at the front desk being hit or miss, and the hallways and elevators could use a good vacuuming.

Other guests noisy especially late at night. Unpleasant smells and floors dirty on elevator, stairwell and main level.

There's a lot of information about staying here. There's not on the website, including cookware, cleaning housekeeping. Also, it is very unacceptable for people that use canes and wheelchairs, the doors are not automatic. And most of the time a person just needs to wait until somebody else comes along and just say Hey, can you help me?

Nice room very spacious and big tv but...... ZERO ROOM SERVICE. you have to turn in sheets and towels at the front desk. If you dont do it before 5pm forget it cause they shut down and no one is answering the phone despite being in the office. Half the time they dont have pillow cases or fitted sheets, get a promise someone will bring them to your room but no one ever does. You also have to get an iron and turn it back in after use. No one comes in to sweep or mop. They make you take your own trash to dumpster. For the price theres no breakfast, pool or anything decent. its not worth it unless you like giving away money to subject yourself to the extra hassels with no aneminities or anything in exchange for the inconvenience. Nice hotel though

Tub was dirty, room had an awful smell and floors were dirty.

The property itself wasn’t too bad once you leave the lobby the apartment has a strange smell and the room smelled really bad, I had to buy an air freshener. The floors were really sticky and had a reside, along with salt and some powder on the counters. The employees were very unkind and upon the first 2 days you could hear them fighting with a guest and raising their voices back and forth. I had my own experience when I walked down to front desk and asked if a late checkout was possible and was told it was and gave them my room number. Once 11 am hit I was told I have to leave by a housekeeper and upon me informing them I requested a late checkout she told me, “No you didn’t.” I told her to speak to the front desk and that woman proceeded to lie and say we never talked about that, for what reason I’m not sure. Just overall dirty and unprofessional but you get what you pay for it seems.

Very clean, great location excellent staff...very friendly....no complaints

Great place to stay for a short or long term. Very clean & friendly staff

Pros: Conveniently located. Key Cards are required for building entry after hours. Ample parking. Rooms are comfortable. Hot Showers. Able to extend stay continuously with ease. The cons are thin walls/ceilings, getting help at the front desk being hit or miss, and the hallways and elevators could use a good vacuuming.

Other guests noisy especially late at night. Unpleasant smells and floors dirty on elevator, stairwell and main level.

Clean

The room looks great at first glance, but we had a lot of issues with this stay. 1) the parking lot and hotel smelled of weed when we first arrived 2) check in and check out is done through kiosk. Getting hold of an actual person was extremely difficult. On our second day, my husband attempted to get new towels for us. There werent enough in our room so the family had to share (they also only gave us a bar of handsoap and a shampoo, so dont cound on them having hody wash). When he used the kiosk to speak to someone, they informed him that housekeeping wouldnt be available until 10am. When he went back and asked, they said only one person was working the entire hotel (doing laundry, housekeeping, and front desk duty). We never received new towels. 3) the floor was extremely dirty!!!! I pulled a new pair of socks out of my bag. After wearing them for 20 mins, the bottom was nasty. We kept shoes on the entire time. 4) yes, the room has a kitchenette. But with no dishes, pots, or anything. The kitchenette was the main reason we booked this hotel because we wanted to cook instead of eating out. It isnt mentioned upfront, but if you want a coffe maker, pots, pans, utensils, or anything that would normally come with a kitchenette, you have to buy it from the hotel. But good luck finding a staff member for that. 10/10 would not stay again. And you shouldnt either. Thank you for attending my ted talk.

The whole hotel stinks with very dirty carpets in the lobby .. clearly labour issues .. will never stay there again

The rooms all smell like pot and dog. The parking lot is stalked by corrupt tow truck companies.

Having a kitchen was really nice. The kitchen has a two-burner cooktop, full size fridge, and large microwave. Bring your own cookware, dishes and utensils.

Great location, easy check in and spacious room

Sound carried a little too well.

Rooms lacked the basic amenities, such as a coffeemaker and hairdryer. No ice machine in the hotel. Kiosk check in and out were not convenient, and check out in particular was frustrating because operator had difficulty with her computer. I do not like the lack of desk staff.

The rooms were very clean. Bed hard and hubby loved it, but only 2 pillows and the walls were paper thin. I think I actually heard someone snoring. Possibly the reason some folks slept with the TV on. I did not have a restful sleep because of noisy occupants; not the hotels fault.

Pros: Conveniently located. Key Cards are required for building entry after hours. Ample parking. Rooms are comfortable. Hot Showers. Able to extend stay continuously with ease. The cons are thin walls/ceilings, getting help at the front desk being hit or miss, and the hallways and elevators could use a good vacuuming.

All OK. They should indicate that they do not supply kitchen implements and that you have to buy them.

Room was clean and big. Had amenities I wasn’t expecting but was very happy to have.

Very quiet clean hotel.have vending machines and a kitchen in room.very good deal for price.i will say just be ready cause check in is visual through a kiosk

Room was clean. More spacious than expected. Courtesy staff.

Waited 15 mins to check in because there was no one at the front desk, I had to call the number to let them know there were people in front waiting. There was no tv remote in our room and no one at the front desk to assist because there is no onsite help after maybe 9. We had to borrow a remote from another guest. One towel and one washcloth provided for myself and my guest. There was also loud mystic being played in the next room around 1am. At least the room and property were safe and clean, but it was a very lackluster experience.

The hotel cancelled my reservation the day of and did not call me. Still waiting for a return call from anyone in management. I had talked to them two days prior to my reservation saying I was driving 15 hours there and they confirmed that I was able to check in at any time of night. When I got there at 11:30pm the front desk person was borderline making a joke of the fact that her supervisor forgot to call me and let me know they cancelled my stay. I had other friends who booked after me and arrived later and got their room still but they said the rooms were dirty, room door handles were falling off, toilets broken, etc. They also took a $200 deposit the day of and have not refunded.

I can’t lie we had an issue that was out of our control and their control when we arrived. Therefore we needed a new room and none was available. HOWEVER the front desk personnel worked endlessly to get us one. And when I say they worked they worked. It was up and down for a while because they honestly did not know if any rooms was available. I had traveled two hours with three children and everyone was tired. I came straight from work and they had gotten out of school. There was no where else for us to go. They did end up refunding us the money put us in a single room (it was 4 of us ) but we made it work. Someone ended up getting exited from the building so they cleaned the room that night and was supposed to come get us. She probably did come knock on the door but it was at the point after two am and we were knocked out sleep. Because they close at 8 I had to speak with someone through the kiosk and she got us settled down. I can honestly say it was a great great great stay with amazing staff. Oh the only other thing but this had nothing to do with me but could have been me a few people did come in and their reservations had been canceled. They said emails were sent from hotel management but who thinks to check their emails once room has been confirmed with a confirmation number. A phone call would have been better.

Excellent staff, attractive rooms, useful amenities, convenient location

check after 8 pm - kiosk did not work - no human attendant - had to stay at another hotel for a night Never got a credit!!!

Rooms are perfect for an extended stay but staff is rude and unprofessional. Front desk lady stays on her personal phone call while handling guest. Rushing us to continue her personal conversation instead of engaging with guest.They give out keys without verifying Identification. I didn’t feel safe to stay by myself because of that incident.

Had I known the front desk closed at 9pm I would have checked in earlier. I arrived around 9:15. There\'s a virtual assistant kiosk in the entryway, but touching the screen does nothing. Used the internal line to call and the person who answered told me I should wait a bit. Waited at least 30 minutes to finally get the virtual assistant, but she could not check me in because I had my dog with me. VOILA! The front desk opened because I needed special check in! Both the "virtual" woman and the man who checked me in were very helpful and friendly, so it\'s not the personal service that is the issue. Waiting so long, in the dark, in an entryway, to check in is just not what I want to do.

Check in was a nightmare! Have to check in at the Kiosk, that was down, call for help and they are not on the property, actually they were behind the pull down gate/window. They put the kiosk in "working: mode but still couldn't check in due to no agent on site! Bath tub had hairs in it before being used. Had 2 small pillows, 2 towels and wash rags. No hand towel or hair dryer and something was left spilled in the refrigerator!

Check in and check out is not user friendly. The kiosk was not functional and you could not get ahold of anyone by phone. If there had been a main issue it would have been horrible.

Nobody was there for check in. Waited over 2 hours for someone to show up and they NEVER DI. There was about 6 other people waiting too. Never again . Stay away.

Great Hotel in a Great location

Great location, easy check in and spacious room

Serene, peaceful environment.

Convenient and reliable

Very clean, great location excellent staff...very friendly....no complaints

Reasonably priced. Convieniently located. Safe.

Pros: Conveniently located. Key Cards are required for building entry after hours. Ample parking. Rooms are comfortable. Hot Showers. Able to extend stay continuously with ease. The cons are thin walls/ceilings, getting help at the front desk being hit or miss, and the hallways and elevators could use a good vacuuming.

Location

It was clean and quiet. It's conveniently located by the RDU airport. It is conveniently located within 10 minutes from my brother's home.

Great location

New construction, recently opened. As extended stay property, one would expect that there were pot, pans dishes and silverware. You could buy a cookware package for $60.00. Also, you could purchase a coffee maker, but I did not inquire as to the cost. There is no carpet on the floors to deaden the sound of children jumping up and down at 10;00 pm. The front desk on only at limited times. The lobby coffee is only available from 6;00am to 12;00pm. There is also no shuttle to the nearby airport. It would help if the hotel street sign was illuminated at night.

Rooms lacked the basic amenities, such as a coffeemaker and hairdryer. No ice machine in the hotel. Kiosk check in and out were not convenient, and check out in particular was frustrating because operator had difficulty with her computer. I do not like the lack of desk staff.

Everything fine. I think it would be nice to have some options for breakfast.

No coffee pot in room and non available in lobby.

Locked system - good but main desk not staffed during overnight. No coffee in room. We only stayed one night then moved to another hotel.

we had a noisy neighbor in adjacent room, called front desk several times and they refused to do anything about it. limited facilities, no dining options, etc. bad experience. barely slept 3 hours.. and we stayed there last minute because of a cancelled flight home, so trip was already rough to start, just needed comfortable beds to sleep the night. no gift shop or even place to buy bottled water. poor! do not recommend!!

TV service was good. They did not supply or even have hand towels. The kitchen had dishes but no pots and pans to cook with or cleaning products to hand wash dishes. The bed seemed very hard. This is a fairly new hotel so things are up to date and in good shape. Overall it was competitively priced.

All OK. They should indicate that they do not supply kitchen implements and that you have to buy them.

We booked a room with a kitchen we asked for dishes and never received them. The pillows were completely flat. I put the trash outside the door and someone rudely banged on my door and told me they didn't have trash service I was to take the trash to the dumpster myself. Staff was rude all but one staff member. No coffee. No coffee pot in room, no hair dryer. Price quoted on hotels.com did not match what I was charged.

Nice room very spacious and big tv but...... ZERO ROOM SERVICE. you have to turn in sheets and towels at the front desk. If you dont do it before 5pm forget it cause they shut down and no one is answering the phone despite being in the office. Half the time they dont have pillow cases or fitted sheets, get a promise someone will bring them to your room but no one ever does. You also have to get an iron and turn it back in after use. No one comes in to sweep or mop. They make you take your own trash to dumpster. For the price theres no breakfast, pool or anything decent. its not worth it unless you like giving away money to subject yourself to the extra hassels with no aneminities or anything in exchange for the inconvenience. Nice hotel though