Thainstone House

Nous avons passé un excellent séjour dans votre hôtel, personnel aimable et attentionné, ambiance de l'hôtel très cosy, superbe décoration, situé idéalement dans un grand parc et facilement accessible, possibilité de dîner sur place.... tout était parfait !!!

Fantastic hotel great staff friendly helpful. Food was excellent, came in a solo trip with my dog . The grounds were something else . Can’t wait to go back x

Bar was lacking a good sellection of malt whisky and they dont have the correct glasses for each drink. No dedicated bar person and the bar closed at 22.30pm

We loved the stay at Thainstone. Extremely good value considering the pool and gym are included. The room was described as 9 square metres. It was much bigger than this. Breakfast was very good

This “spa” hotel has no right to be called that. The leisure facilities were disgusting. When I arrived I was met with an employee complaining that she wasn’t at work but had to clean up as it hadn’t been done. There were wires hanging out of walls, broken wood in the changing rooms, wet paint on walls and doors. Zero warning signs! Broken tiles everywhere and the swimming pool was mouldy and had broken tiles on the steps entering the pool and a hole next to the jacuzzi where someone could easily get a foot stuck. Steam room- gross! Sauna was dirty and broken, rotting wood with visible nails sticking up! Outside the hot tub was empty and not working. The list goes on and I don’t have enough room to write everything! The nappy bin was stinking and clearly wasn’t emptied regularly! The gym had new equipment but again, dusty and dirty. Absolutely shocking! I complained to the manager and she made excuses for everything! We told her it was dangerous to even open the facilities to the public! If this was being inspected it would have to be closed, I’m certain of it. We got shown to our room which was in the roof. There was an awful damp/mould patch above the bed on the sloping ceiling. Creepy pictures and rotting windows! This room should not even be used until the ceiling was fixed! We moved to a different room and had a neighbour with a barking dog! We have photos! This hotel needs to close or have a massive renovation. Awful and ruined our day and night!