The Tillary Hotel Brooklyn

Not enough towels, shower set up was odd, half a door resulted in water all over the bathroom floor. Had to fight with the Kuerig coffee machine to get it to work. I tripped on the carpet at the front door, no one even looked up from the reception desk to see if I needed assistance. Good location, tho.

I did not end up staying there. I booked a Luxury King, and was given a dingy, dirty standard room. When I showed them my reservation, they said that what they showed in their system was different. The staff person was rude and unhelpful. I called Expedia and they kindly moved me to another hotel entirely (EVEN -- much cleaner and professional). 5 days later, I noticed that The Tillary had charged me for the cancelled stay. I am in the process of trying to get them to refund me. The place was dank, dirty, dusty, and run down, and clearly, fraudulent.

I prepaid for a room for 2 nights / 3 days. Before my trip, I specifically called the hotel to let them know my flight into JFK would be arriving late around 10:30 PM and told them NOT to give my room away. I even called again the day before to confirm they had left a note on my reservation. I arrive at the hotel at MIDNIGHT after traveling all day, and they tell me they gave my room away anyway. Their explanation? “It’s first come, first serve.” HOW does that even make sense when I already PAID for the room in advance and notified you multiple times that I was arriving late?! Then it gets worse. When I asked for a refund for the first night, they told me my delayed flight was “my fault” and refused to refund me. Absolutely unbelievable customer service. On top of that: Dirty rooms Only 1 elevator working Terrible customer service from start to finish

Could have been cleaner. One elevator was out of service. Staff was nice. Location is good, not great. Shower was odd - by design there is no door so it is partially exposed. Bed was comfortable and it was quiet.

This was an aggressively decent hotel. My bed was okay. The environment was okay. The staff, however, was excellent!