Name: Holiday Inn Express & Suites Jamestown by IHG
Address: 2811 North Main Street, New York, United States of America, Town of Ellicott, US
Price range: $103–$175 per night
Rating: 8.63

What guests think

Across reviews, Holiday Inn Express & Suites Jamestown by IHG is noted for friendly service and convenient highway access, while room experiences range from very comfortable and modern to occasionally affected by noise or maintenance issues.

Cleanliness feedback is mixed, with many praising very clean rooms but several citing dirty bathrooms, stained carpets or elevators, and inconsistent housekeeping. Breakfast consistently earns high marks for variety and quality, with attentive staff keeping items stocked. Some guests also reported the pool closed without notice, sporadic hot-water or climate-control problems, and difficulty locating the property due to signage. Expect convenient access and welcoming staff, but check facility status and request a quieter room if sensitive to noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and fitness areas are praised when available, but multiple guests reported the pool closed without notice. A few noted minor gym issues and occasional parking limitations.

Related guest reviews

10

Lonnie

Dec 29, 2025

·

Stayed 3 nights

The rooms & hotel were clean, the pool was good. The breakfast's were very well prepared and good. Over all a very pleasant experience. Staff and all were very receptive & helpful.

6

Jill

Aug 5, 2025

·

Stayed 1 night

When we got to the hotel there was no parking. I had to park illegally over night. Walls are VERY thin. Could hear the movie our neighbors were watching word for word. Also very noisy in the AM with breakfast starting at 530am. Plus the smell was overwhelming waking us up.

6

Clarence

Jul 13, 2025

·

Stayed 4 nights

The pool was not available to use. The door for housekeeping slammed often. The south door to the outside slammed also. The breakfast area was equipped with hot food and fruits.The manager of breakfast area was excellent keeping area clean and food filled.

8

Eileen

Jun 12, 2025

·

Stayed 1 night

It was ok bummed we were not informed before booking that the pool was going to be closed.

10

Gordon

Oct 15, 2025

·

Stayed 3 nights

The room was clean and smelled good. It was quiet and felt safe. There was a gas station and a restaurant nearby. The pool and fitness area were really good. I would definitely stay there again.

8

eric

Oct 11, 2025

·

Stayed 1 night

The pool was closed - without prior notice. I actually chose this hotel for the pool. I spoke to the front desk 3 days before check-in, mentioned the pool, and was not notified it was closed. There were actually quite a few cheaper hotels (without a pool) that I passed up to book with you. Frustrating

10

Maizee

Jun 15, 2024

·

Stayed 1 night

It seemed like a nice, safe area. The beds were comfortable, on the soft side. The pool area was nice.

6

Mark

Mar 26, 2023

·

Stayed 1 night

The Hotel overall was a good experience. Very clean. Staff was very accommodating. Only issue was that there was large group of guests that congregated in the dining room area late at night and were very loud. So loud to the point in which it woke both my daughters from sleep. We called front desk and they had advised they would handle it. However, still was very loud until late evening. Pool was clean. Would stay there again but not on floor level

10

Nicki

Aug 27, 2025

·

Stayed 2 nights

Check in easy. Room clean and comfortable. Strong hot shower. Pool was great. Air conditioning fantastic. Breakfast yummy. Nice job

10

Mary

Oct 13, 2024

·

Stayed 2 nights

Holiday Inn Express, Jamestown NY. We loved every minute with the exception of a barking dog in the room next to us. The problem was taken care of immediately by Susie at the front desk. The kids loved the pool and the gym. We will definitely stay here again.

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Cleanliness

Many guests found rooms and common areas very clean, but reviews also cite dirty bathrooms, stained carpets or elevators, and missed housekeeping. Cleanliness appears inconsistent across stays.

Related guest reviews

4

Christopher

Aug 17, 2024

·

Stayed 1 night

Our room was not cleaned well, floors were sticky, toilet was dirty, carpet was not vaccumed well. The workmanship of the remodeling was extremely poor.

10

Lonnie

Dec 29, 2025

·

Stayed 3 nights

The rooms & hotel were clean, the pool was good. The breakfast's were very well prepared and good. Over all a very pleasant experience. Staff and all were very receptive & helpful.

4

laura

Sep 3, 2024

·

Stayed 4 nights

I stayed for four nights and feel that the carpet was never vacuumed as some crumbs that were on the floor remained my entire stay. I even found someone else’s property left on the floor, and turning it in didn’t seem to phase the front desk, even though it’s obvious that finding strange property on the floor means the room wasn’t cleaned well. I stayed away from that side of the room. The window privacy blind fell and they just took that away. I had to keep the blackout drapes down most of my stay. I prefer daylight, but didn’t have a choice. And finally, the room chosen for me was just outside the elevator one the first floor. I heard nearly EVERYBODY coming and going, plus a child jumping off the bed upstairs for more than an hour, and a group of people who had to meet up in the room beside me. This used to be my favorite hotel, but it has been a total nightmare. Staff don’t care about your privacy, noise, and the half-clean rooms. Next time I’m in town, you won’t see me at this hotel, period. Not anymore…. ever again.

10

Jeannie

Sep 8, 2025

·

Stayed 2 nights

Fantastic hotel! Would definitely stay again. Comfy beds and pillows, super clean, staff was great, breakfast was fantastic!

10

Paul

Jul 11, 2024

·

Stayed 1 night

Very clean room and property. Breakfast was better than the average hotel freebie. The hostess for breakfast was extremely friendly and helpful. Check-in and out was seamless. Very friendly associates at desk and host area.

4

Crista

Oct 19, 2024

·

Stayed 1 night

I read the reviews before booking here and I was so surprised by the condition of the hotel and how dirty it was. The carpeting in the hallway are so stained on floor 2. Our bathroom in room 211, was filthy. I couldn’t even use the shower it was that bad. When we asked if it could be cleaned we were told they were gone for the day. So that was that. I would not recommend this hotel if u care to stay in a clean room. At least the bed was comfy. And the front desk clerk was helpful but her hands were tied as far as getting the bathroom cleaned but it would have been nice if they had comped us somehow for the issue.

4

Sarah

May 26, 2025

·

Stayed 3 nights

Our room had blood splatter on the walls, headboard and lampshade. My husband a federal law enforcement officer immediately had our son exit the room. We were given another suite only to find mold in the shower toilet and bathroom floor. The beds were worn out and uncomfortable. The staff was friendly, unfortunately the person at checkout Lori was miserable. Don’t stay here it’s nasty!

4

David

Aug 18, 2025

·

Stayed 4 nights

Quality control in the guest room was very very low either during a renovation or original installation. Many things lacked attention to detail. Very poor lighting over desk area. Toilet was loose on the floor. Wooden door to Refrigerator doordragged on the floor. In the food service area the trash receptacle should’ve been placed by the exit. Not the very back part other facility. The carpet in the guestroom, quarters were very, very dirty, however, the lighting was very good. The food service for breakfast was very good. On the outside in the front of the building, there were many dead bushes. What I received my billing on my credit card statement a significant error has been made.

6

Diana

Jun 13, 2023

·

Stayed 1 night

The hotel was cleaned poorly. The elevator was a sticky mess as was any non carpeted area on our floor. The shower glass was stained with soap scum and not very clean around the bathroom mirror.

8

Stephen

Aug 2, 2024

·

Stayed 1 night

Clean, comfortable, well-appointed room.

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Rooms

Rooms are generally comfortable and modern with good beds and some spacious layouts, but noise from thin walls and slamming doors is a recurring complaint. Several reviews mention maintenance issues like poor lighting, shower or climate/TV problems.

Related guest reviews

6

Jill

Aug 5, 2025

·

Stayed 1 night

When we got to the hotel there was no parking. I had to park illegally over night. Walls are VERY thin. Could hear the movie our neighbors were watching word for word. Also very noisy in the AM with breakfast starting at 530am. Plus the smell was overwhelming waking us up.

6

Frederick

Feb 16, 2025

·

Stayed 2 nights

The location was great and not far from town. The breakfast was really good and staff kept everything in stock. Our only major issue was noise! I don’t know if it was because we were on the main floor or what, but every time the room next door would go in and out their door would slam shut shaking the walls in our room. We could even hear the conversation being had next. We could hear the foot steps and wheels of suitcases from the people above us. Even sleeping in was difficult because of all the noise that can be heard from the lobby.

8

Janice

Jul 24, 2025

·

Stayed 4 nights

The staff was friendly and helpful. The breakfast was tasty. Two of the 4 days the shower only had cool water.

10

Cheryl

Jun 12, 2023

·

Stayed 2 nights

Clean, comfortable. Beds and pillows very comfortable. Spacious room with sofa and coffee table, keurig, microwave and fridge which made it easy to reheat our leftovers from a restaurant. Complimentary breakfast was typical offerings. Coffee was hot.Convenient hours that allowed for sleeping in. My only complaint was the signage to the hotel. Signage needs to be down on Rt 60, not farther back on the property. The only sign I saw on the road was the one for the Hampton Inn, so I didn't see where the Holiday Inn Express was. I wasted time driving around looking for the hotel because I only saw the sign for Hampton. Consider putting your signage down closer to the road so your guests don't have to feel lost like I did. Otherwise it was a great stay. Friendly staff. Would definitely stay here again should my plans bring me to the area again.

10

Renee

Aug 23, 2025

·

Stayed 2 nights

Room was nice sized and clean. Mini fridge was a plus. Common areas of front entrance, lobby, dining area & pool were brightly lit and well maintained. Free breakfast each morning was very good. Nice selection of hot & cold offerings. Located near a pizza place, McDonald's, Tim Horton's & Bob Evans. Less than a 10 minute drive to downtown Jamestown.

6

David

Jul 22, 2023

·

Stayed 2 nights

The hotel was fine except my cable TV was off and I couldn't watch TV. The guy at the front desk came up and tried but when I checked with him later in the day he had not done anything about it. He did say that he told the Manager who made no offer of resolution.

10

Stephen

Sep 23, 2023

·

Stayed 1 night

Good standard room, quiet, comfortable bed, handy computer charging outlets. Good breakfast. No handrails in shower stall. No bathroom hooks for for hanging towels Room lighting poor - no desk lamp.

10

Kari

Jun 5, 2023

·

Stayed 1 night

We were only there to sleep (less than 12 hours) but the time we were there, we were very impressed with this hotel. Nicely updated and seemed well kept. The only downside we had was walls are VERY thin so could hear our neighbor when he was talking on the phone (we brought our noise machine so didn't hear anything while sleeping). So I'm sure he could hear us just talking with each other/our toddler running around. The staff was extremely friendly and location was nice since it was right off the interstate. I was impressed with the breakfast selection as well. Would definitely stay here again.

6

Marleen

Feb 6, 2025

·

Stayed 1 night

The property was well maintained & clean. The only problem was walls were thjn so we could hear the other guests talking super late. In the morning someone pulled the fire alarm.

8

Julia

Aug 21, 2024

·

Stayed 1 night

It was very noisy next door to me.

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Service

Staff are frequently described as friendly, responsive, and helpful, from check-in to breakfast service. Some guests reported communication or follow-up lapses, such as unannounced pool closures, reservation issues, or unresolved in-room problems.

Related guest reviews

10

Jeannie

Sep 8, 2025

·

Stayed 2 nights

Fantastic hotel! Would definitely stay again. Comfy beds and pillows, super clean, staff was great, breakfast was fantastic!

10

Mark

Feb 19, 2024

·

Stayed 1 night

Nice clean hotel, The young lady at the front desk was phenomenal. She was kind, informative and she did it with a smile. It was a snowy day and she was constantly mopping the floors to keep them clean. Breakfast was good as well. Nice options for everyone. We will be back in a couple weeks.

10

Brenda

Jan 1, 2024

·

Stayed 1 night

Denise and Delaney were so nice. Denise was very pleasurable during the check in part and Delaney just went above and beyond. We stayed here w kids for the new years and she treated us so good. Very impressed.

6

David

Jul 22, 2023

·

Stayed 2 nights

The hotel was fine except my cable TV was off and I couldn't watch TV. The guy at the front desk came up and tried but when I checked with him later in the day he had not done anything about it. He did say that he told the Manager who made no offer of resolution.

10

Rebecca

Aug 23, 2025

·

Stayed 1 night

I was very friendly for check-in. Even the housekeeping and people who set up the breakfast were incredibly friendly and helpful. Breakfast was fantastic. Lots of variety with hot and cold items. Fresh fruit throughout the day available plus coffee and tea and hot chocolate all day, long as well. Room was wonderful, clean, comfortable, lots of storage, loved the bathroom (especially the sink was higher than in most hotels, which made it easier to brush teeth without dripping all over). Beds were comfortable room had plenty of pillows, with refrigerator and in microwave. This allow us to eat our dinner in the room without having to go to a restaurant as we were quite tired from our travels.

8

eric

Oct 11, 2025

·

Stayed 1 night

The pool was closed - without prior notice. I actually chose this hotel for the pool. I spoke to the front desk 3 days before check-in, mentioned the pool, and was not notified it was closed. There were actually quite a few cheaper hotels (without a pool) that I passed up to book with you. Frustrating

10

Janice

Sep 29, 2025

·

Stayed 1 night

The breakfast was very good and the young man servicing the area was very attentive and helpful.

8

Corina

Aug 26, 2025

·

Stayed 5 nights

Excellent breakfast and snacks. Front desk very helpful

10

Adriane

Jan 3, 2025

·

Stayed 2 nights

Staff were very responsive to our needs. Not much within walking distance but downtown is a 5 minute drive away. Very convenient to highways. Breakfast was the best I've had a hotel in a long time!

8

Caroline

Sep 10, 2024

·

Stayed 8 nights

Love the hotel staff. Super friendly. Hot breakfast was delicious. Beds were comfortable. Water pressure was wonderful. Quite a few outlets in the room didn't work. None of the USB ports worked. The most frustrating thing was that the hotel didn't have my reservation from hotels.com. It took them hours and multiple phone calls to get it straightened out. Very disappointing.

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Location

Convenient to I-86 with easy drives to downtown Jamestown and nearby dining, and many found it quiet. A few guests found it hard to locate or thought signage could be better.

Related guest reviews

8

Lynn

Oct 30, 2024

·

Stayed 2 nights

Hotel was clean and breakfast was a real breakfast not just danish and bagels.

10

Renee

Aug 23, 2025

·

Stayed 2 nights

Room was nice sized and clean. Mini fridge was a plus. Common areas of front entrance, lobby, dining area & pool were brightly lit and well maintained. Free breakfast each morning was very good. Nice selection of hot & cold offerings. Located near a pizza place, McDonald's, Tim Horton's & Bob Evans. Less than a 10 minute drive to downtown Jamestown.

10

Thomas

Jun 10, 2024

·

Stayed 1 night

Quiet location.

10

Linda

Aug 9, 2025

·

Stayed 1 night

Was outside the city limits, but very easy access to what we wanted to do. Great dining options in the area. Great hiking trails nearby.

10

Patrick

Sep 29, 2025

·

Stayed 1 night

Was a bit hard to locate, but definitely worth the effort.

10

Michael

Jun 21, 2024

·

Stayed 1 night

The staff was very friendly and helpful. Check in was great and easy. Good location to highway and attractions. Facility in good condition but getting very close to time for refresh

10

David

Aug 16, 2025

·

Stayed 1 night

It was clean and easy access to the area to see anything we wanted. I lived in the area from 1982 to 1984, and it's the best option. Breakfast was good, and we had the pool to ourselves, considering it was a busy weekend. We'd go there again in a heartbeat.

10

Michael

Jul 26, 2025

·

Stayed 1 night

Clean and friendly staff. Close to major highway

10

Jennifer

Aug 31, 2025

·

Stayed 1 night

Right off the highway and an easy drive to attractions in Jamestown. Bob Evans restaurant across the street and a gas station next door also very convenient. Comfortable clean room. My only wondering is why the bed and the sink were both so ridiculously high! I felt a bit like a mountain climber getting into bed and the bathroom sink was chest high. Very puzzling but not a dealbreaker.

10

James

Nov 5, 2023

·

Stayed 1 night

Great location near highway. Clean building and friendly staff. Would stay there again

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for variety and quality, and attendants keep items stocked; several mention fruit and coffee or tea available throughout the day. A few comments note limited options or specific items missing.

Related guest reviews

10

Jeannie

Sep 8, 2025

·

Stayed 2 nights

Fantastic hotel! Would definitely stay again. Comfy beds and pillows, super clean, staff was great, breakfast was fantastic!

10

Paul

Jul 11, 2024

·

Stayed 1 night

Very clean room and property. Breakfast was better than the average hotel freebie. The hostess for breakfast was extremely friendly and helpful. Check-in and out was seamless. Very friendly associates at desk and host area.

8

Sharon

Aug 10, 2025

·

Stayed 1 night

Plenty of options for breakfast - eggs and egg whites, pork and turkey sausage, potatoes, pastries, bagels/toast, pancakes, juice, coffee, cereal. Staff kept the options full.

10

Rebecca

Aug 23, 2025

·

Stayed 1 night

I was very friendly for check-in. Even the housekeeping and people who set up the breakfast were incredibly friendly and helpful. Breakfast was fantastic. Lots of variety with hot and cold items. Fresh fruit throughout the day available plus coffee and tea and hot chocolate all day, long as well. Room was wonderful, clean, comfortable, lots of storage, loved the bathroom (especially the sink was higher than in most hotels, which made it easier to brush teeth without dripping all over). Beds were comfortable room had plenty of pillows, with refrigerator and in microwave. This allow us to eat our dinner in the room without having to go to a restaurant as we were quite tired from our travels.

10

Karen J

Aug 17, 2024

·

Stayed 1 night

The room was clean and secure. The hotel was located right by I-86. The best part of the stay was the exceptional breakfast. They also had fruit and coffee/tea available 24 hours a day.

10

Janice

Sep 29, 2025

·

Stayed 1 night

The breakfast was very good and the young man servicing the area was very attentive and helpful.

6

James

May 2, 2025

·

Stayed 1 night

The lights in the front of the room such as over the desk area were minimal or absent. This made the room dark. The TV controller did not have a useful way to get to the menu of channels for subsequent selection. There was no hot oatmeal available for breakfast.

8

steve

Oct 28, 2023

·

Stayed 2 nights

The hot complimentary breakfast and cookies during the day were a definite bonus of being here

8

John

Sep 2, 2024

·

Stayed 1 night

Friendly staff, very clean modern hotel, excellent breakfast options, close to downtown Jamestown

10

Cherie

Jul 30, 2024

·

Stayed 1 night

Easy off highway. Nice rooms. Great breakfast. Good value

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AI-generated summary based on recent guest reviews

Month	Average price
January	$96
February	$101
March	$97
April	$101
May	$118
June	$151
July	$176
August	$193
September	$147
October	$133
November	$117
December	$108

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $148	19 $149
20 $123	21 $123	22 $123	23 $123	24 $139	25 $162	26 $161
27 $137	28 $147	29 $135	30 $133

Su	Mo	Tu	We	Th	Fr	Sa
				1 $120	2 $129	3 $175
4 $127	5 $127	6 $132	7 $129	8 $139	9 $148	10 $145
11 $127	12 $133	13 $127	14 $153	15 $127	16 $134	17 $134
18 $110	19 $126	20 $121	21 $110	22 $114	23 $118	24 $118
25 $103	26 $110	27 $110	28 $110	29 $103	30 $115	31 $107

Holiday Inn Express & Suites Jamestown by IHG

Prices for Holiday Inn Express & Suites Jamestown by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible (Hearing)

Standard Room, 1 King Bed, Accessible (Hearing)

Suite, 1 King Bed

Standard Room, Accessible (Roll-In Shower)

Standard Room, 1 King Bed (Leisure)

Standard Room

Suite

Standard Room, 2 Queen Beds

Guest reviews of Holiday Inn Express & Suites Jamestown by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about Holiday Inn Express & Suites Jamestown by IHG

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