Universal Boutique Hotel

We have been returning customers in this hotel for a few years now, we have to start saying that the staff are always friendly and helpful, so kudos to them.. What I have found out is that due to the terrible storms they have experienced a lot of water damage, the room where I was staying, the water was inside the walls and around the windows, this was covered behind the curtains, there was also mold building up inside the walls which I could smelled it as soon as I have entered the room; the same day I went to the receptionist and she gladly found a room in a lower floor, no water damage but the toilet wasn’t working properly, and only because the hotel was fully booked due to a bicycle race happening in the city that weekend we couldn’t ask for a better room. The staff was doing their best to pleased everyone, I understand that this is a very difficult times due to the situation but the hotel should have someone check all the rooms and make sure that they are a okay to receive guests. I hope they get it together here soon and become again the clean and fabulous boutique hotel they used to be.

This was our second stay at this hotel and it was equally wonderful! Great location as well.

The room smelled musty and was full of black mold. In the lamp shade and other parts of the room.

Nice and comfortable

Nice place. Clean spacious rooms. Ours had a balcony, which was nice. Only problem was at checkout. The front desk said we needed to pay, even though we pre-paid through Expedia. I refused, which caused a small kerfuffle. I opened the expedia app and chatted with a live agent... who called the hotel directly. Seems like the arrangement between the hotel and Expedia was not workin. Expedia refunded the hotel, then i paid the hotel directly.