Courtyard by Marriott New Orleans Westbank/Gretna

On-site bar and lounge are appreciated, parking is generally convenient but sometimes limited or charged, and the indoor pool is available but has been reported cold, occasionally cloudy, and missing towels at times. Some guests noted working laundry facilities and wished for an EV charger.

Many reviews highlight very clean rooms and public areas, but recurring issues include stained bedding, pests such as roaches/ants/gnats, occasional odors, and inconsistent housekeeping or missed room service.

Guests often find rooms modern, comfortable, and spacious, but common complaints include low or inconsistent water pressure/temperature, AC that struggles to cool, Wi‑Fi/TV connectivity problems, and occasional design quirks like no closet or bright detector lights. Some mention uncomfortable beds or malfunctioning remotes/TVs.

Staff are frequently described as friendly and professional, though check-in experiences and responsiveness vary, with reports of rude interactions, slow service at the bistro, and housekeeping typically only on request.

Convenient Westbank base with easy freeway access, short drives to downtown and the cruise port, and shopping nearby; some guests use the ferry. A few felt the surrounding area was sketchy or found it hard to cross to the mall.

Bar service and cocktails receive praise, but breakfast and bistro feedback is often negative, citing limited selection, slow service, and high prices; complimentary breakfast or coffee is generally not included.