Moffat Manor Holiday Resort by Away Resorts

First let me say Marie in customer service was great. But when we first arrived into unit. Could not get into bathroom door locked from inside. Got inside and there was no toilet paper, or hot water, towels. Had to rent towels. I played with propane thing and got hot water.( did call emergency number received no answer)Thank goodness we had our own toilet paper. Went to turn heat on for bed no heat. Maintenance fixed in morning. Went to cook dinner that night no propane to stove. Gave up at that point. We were traveling from Canada i booked this property because it said it had laundry facilities, but it did not. If you are not going to turn water etc on before a guest arrives Some kind of instructions or pictures would be helpful. I enjoyed my stay in moffat not because of my accommodation but because of the people i came to visit.

Reception staff were not very friendly the pub was closed for 2 days off our stay nothing to do

This was a small manufactured house on jacks with no skirting. Couldn't check in until 4:15 ( check-in at 4), yet had to leave at 10. Had to pay for towels. Two of the three bedrooms had two single beds each crammed into a small space. Toenail clippings on the floor and in one bed. Changed bedding ourselves with provided bedding. Horrible!!

Static home overlooked a gravel car park eveb though was purchased as luxury customer sevice was poor, asked to borrow an iron as going to a wedding as mentioned in the listing but wanted £20 to loan one, same for a travel cot. Playground ubder construction and wasnt informed, building work going on all day with diggers, also not mentioned.

Overall it was ok the park & area was lovely we have realised we need an ramp for our dog as he found the caravan stairs a bit hard to get up as he is elderly and not so nimble on his feet but only caravans for dogs are the stair ones,the bar on site was not open until the last night of our holiday which I found a bit annoying but not enough to dampen our holiday spirtits