TownePlace Suites by Marriott Houston Galleria Area

I'm older and stairs are not good. Checked in, had me on 3rd floor and elevator broken. Said had nothing on ground floor. Room great, getting there terrible. Next day moved from 2 bedroom suite to Studio on first floor. They never offered any reduction in rate or sorry for the inconvenience.

The gym was very small and AC was not working. Breakfast was poorer compared to elsewhere hotels of similar standards. Room was fine.

Good located, Walmart behind the hotel and restaurants across the street is a plus. The room was clean, the kitchen is very helpful traveling with kids, the pool was clean. The self free parking lot is great. It was my second time in that place in this year.

During our visit to the Houston Livestock Show we stayed here - let me first state the staff were professional & friendly. The room was clean - a few items need repair/updating. The issue was the elevator - it was broken (again after looking through the reviews). If it had just been regular in/out it may have been annoying but tolerable. However, we were there for Stockshow and we had gear we needed to take up to the room am & pm. It was items you wouldn't leave in your car overnight in fear of break-in. Also to make it worse I have had reconstruction surgery on my foot and I have 15 pins & a steel plate making it difficult for excessive stair use. So for 3 nights and 4 days, we (my daughter & I) made 6 tips up in the morning AND evening. I had to double that for myself one day as she was competing in the show and unavailable to help. At one point I lost my balance and scraped up my arm a bit trying to right myself. Left an online complaint & within 24 hrs received an email from the manager who apologized for the issue and offered Member Reward Points for my trouble. Well if I was a member that would have been great I guess but I am not and so they were an empty gesture. Was I expecting a full refund - Absolutely not. However, a credit however small would have been nice. After pointing out I was not a member and that wouldn't benefit me in any way the snarky emails ensued. DO BETTER MARRIOTT!

Location was convenient and my room was clean with enough towels and bedding. However, the AC in the gym was not working so it was ridiculous to try to work out in it. Also, the reservation clerks were unfriendly and unwelcoming. Not a place I would choose to stay in again.

Centrally located, friendly staff, decent breakfast options, nice pool and gym.

Clean, quiet room; friendly service; easy and free parking on site

great value, location and property. i would have given it 5 stars if the internet had been working peiperly though

The elevator was not working. I presented a tax-exemption certificate; however, taxes were charged.

Literally ran out of water while showering on second day there. It came back a few minutes later, but it was annoying. Plus, door did not have proper seal on frame so noise came through the opening. It was an average stay otherwise.

The staff was the best & the room was very clean. The breakfast was good and very enjoyable for what it was.

The room itself was nice enough and appeared to be a newer building; however, for our 6-night stay, housekeeping literally only came ONCE - on the first night, and all they did was leave towels. They didn't tidy up, make the bed, etc. The rest of the nights I had to go to the front desk to get towels. They always "assured" me that housekeeping would come the next day, but they never did. One of the perks of staying in a hotel is that the room is maintained, and you come in to a tidy room after a busy day. We paid >$1000 for a 6-night stay over Thanksgiving week, so the lack of service was extremely disappointing.

Love my stay and it was extremely clean. Service was excellent!

Room was clean but carpet needs to be cleaned. Room does smell fresh at all.

Place was not all that, very poorly room, old, not clean, would not go back

Purpose of the trip was a one night stay for a concert at NRG. Hotel staff allowed us to check in a little early so that we could change and get ready for the show. Room was clean and updated. Bed was comfortable and the room was quiet with no issues. Great stay.

Room was very noisy due to the fridge and smell moldy.

Property was outdated and rooms were not as clean as most other TownePlace Suites I have stayed at before.

The room smelled bad, roach in the bathroom, uncomfortable bed. Short hair girl at the front desk was very rude, she was clearly annoyed that we arrived. I don’t understand the good reviews here honestly. If you’re used to staying at a motel 6 maybe this is an upgrade. But if you’re looking for a normal clean and comfortable room, avoid this place. The only reason why I didn’t give one star is because the manager approved a refund for the second night I had booked so we could get out of there.

Breakfast pretty poor. Fridge dirty had to clean ice bucket. It was firty and even had a empty bottle of vooze in it. Dest lamp didnt work al I g with the tv remote. Sink had wiskers all over from last guest. Other then that its was great.

The property was okay, nothing too spectacular. But the rooms were terrific and bed was very comfortable.

Sofa beds uncomfortable

Good located, Walmart behind the hotel and restaurants across the street is a plus. The room was clean, the kitchen is very helpful traveling with kids, the pool was clean. The self free parking lot is great. It was my second time in that place in this year.

Loved the fact that the room i stayed in had 2 bedrooms. Worked out perfect for people traveling with another person.

Very simple, bare bones place, but the staff was friendly, professional, and helpful. We stayed in the 2 bedroom suite on the 3rd floor. The beds were comfortable, but the a/c was out in my room the first night—it got replaced the next morning. There’s a Micro-something warehouse next door that puts off some serious light from their sign at night, so I had to get creative with the window curtains to completely block out the light. Convenient location. The breakfast was a typical hotel continental.

Very spacious room

It’s a decent hotel for a $70-80/night but for $350 for two nights is a bit too old. It was very cold on the nights we stayed, and the heat settings didn’t work, but there was an extra blanket in the room and the stuff responded fast to the request to fix the heater/AC. Otherwise, it was clean and the stuff was nice and accommodating.

We stayed in a two bedroom suite. The living room area furniture was very very worn out to the point we didn’t even want to sit on the couch or chair. The dining room table was well worn as well. The room was clean as well as bathroom and kitchen.

Free HBO Max and I had the option to access my own Netflix account. The room was smallish but the space was efficiently used, including a practical desk and mini-kitchen.

Literally ran out of water while showering on second day there. It came back a few minutes later, but it was annoying. Plus, door did not have proper seal on frame so noise came through the opening. It was an average stay otherwise.

Pet deposit policy is not stated anywhere when booking. We were charged a non-refundable $100 pet deposit for a 5 lb Yorkie. Will not book here again.

Great service! Greeted as we walk in and got all set up for our room. Clean room and had a great sleep (quiet hours observed). We enjoyed our stay there!

Location was convenient and my room was clean with enough towels and bedding. However, the AC in the gym was not working so it was ridiculous to try to work out in it. Also, the reservation clerks were unfriendly and unwelcoming. Not a place I would choose to stay in again.

I was not provided the 2 bedroom suit that I paid for in advance. Due to they over booked their rooms. And could only provide me with two studio. Which put me in the predicament in having to separate my family. I was visiting Texas from California so it wasn't like I could just turn around and go home or look for other accommodations. There was only one elevator that half way worked. And it was being repaired half of the time I was there. So we had to used the stairs.

Great location with shops, restaurants, and a gas station nearby. Convenient parking, clean facilities, and a quiet atmosphere made for a comfortable stay. I wasn’t able to extend my stay for an additional night at check-in and was advised to follow up at checkout. Thankfully, the day shift manager was very helpful and able to accommodate my request.

Easy to get to. Great sized room and bath. Comfortable clean beds. Friendly, courteous and helpful staff.

I was overbooked and had my reservation canceled two days before my travel date. This is poor business practice and unacceptable.

Purpose of the trip was a one night stay for a concert at NRG. Hotel staff allowed us to check in a little early so that we could change and get ready for the show. Room was clean and updated. Bed was comfortable and the room was quiet with no issues. Great stay.

Overall, it’s one of the great places I’ve stayed in a weekend ( one night only). I’ll definitely book again if needed to be in the area again.They had good complimentary breakfast. Night shift receptionist need to be more accommodating and attentive to guests coming into the entrance.

Friendly service, safe location, great value

Clean, older hotel in a good area. Close to restaurants and a Walmart.

Convenient to downtown Houston and major highways.

Good located, Walmart behind the hotel and restaurants across the street is a plus. The room was clean, the kitchen is very helpful traveling with kids, the pool was clean. The self free parking lot is great. It was my second time in that place in this year.

Right near a Walmart. A few sketchy people roaming about, but nobody bugged us.

Great location with shops, restaurants, and a gas station nearby. Convenient parking, clean facilities, and a quiet atmosphere made for a comfortable stay. I wasn’t able to extend my stay for an additional night at check-in and was advised to follow up at checkout. Thankfully, the day shift manager was very helpful and able to accommodate my request.

Area seemed a little sketchy. Otherwise decent place to stay for short stay.

The hotel is in a great location for not being in the heart of the galleria area. A 10 minute drive to it all.

Very far from everything

We stayed for a couple of nights and had good time there. The staff is very nice. Room was clean and has small but useful kitchen. The walmart store is adjacent to it which makes it super convenient for on the go shopping needs. Close to Galleria and other attractions.

Great location and amenities if you need to be close to medical care in downtown Houston—free parking and breakfast. They have a shuttle as well.

The staff was the best & the room was very clean. The breakfast was good and very enjoyable for what it was.

The gym was very small and AC was not working. Breakfast was poorer compared to elsewhere hotels of similar standards. Room was fine.

No breakfast

Everyone friendly and welcoming. Breakfast had healthy options and variety everyday! Fitness gym clean and in good condition

Nice property. The breakfast was good. The room was large. `The gym was adequate. Housekeeping only comes every other day though.

Great breakfast!

Great breakfast!

Overall, it’s one of the great places I’ve stayed in a weekend ( one night only). I’ll definitely book again if needed to be in the area again.They had good complimentary breakfast. Night shift receptionist need to be more accommodating and attentive to guests coming into the entrance.

Great location. Walmart is right behind the hotel in walking distance if you need anything. Breakfast was ok. They had only one waffle maker and no syrup. We just used honey. But other than that, the stay was great. The staff was very nice. The beds were comfortable and clean. I would stay again.

Breakfast pretty poor. Fridge dirty had to clean ice bucket. It was firty and even had a empty bottle of vooze in it. Dest lamp didnt work al I g with the tv remote. Sink had wiskers all over from last guest. Other then that its was great.