Poplar Point Condo Unit 12A - Two Bedroom Condo

My family had a great time at this property. My 2 grandchildren love the arcade game. The adults enjoyed the shuffleboard in and the Jacuzzi. The location was great close to Dollywood, and all attractions. The management team answered all or questions very promptly they had great communications. I believe will be staying here for our family vacation next year. I have one recommendation that could improve the stay of guess. Adding a smart TV over the fireplace.or fire stick. The TV there is dated and a little small for the room It would have been nice if we could have streamed some of our favorite shows and cartoons during our stay on a rainy day.

The hot tub wasn’t working….it was lukewarm….we were out and about so we didn’t call so they could fix it.

Everything was great our only problem was that it showed there was both an indoor and outdoor pool but there is only an outdoor and they closed it for the season the day we arrived

The condo was great and we enjoyed the hot tub. It was clean, the couches were super comfortable and so were the beds. The kids really enjoyed the game room. We would definitely stay again! Also the location was convenient. It didn’t take but a few minutes to get to Dollywood.

Very nice room. Great for larger families and a nice spa and game room! Kids loved it!

It was a nice place inside. My take away was it was my birthday weekend and we were renting a place with a hot tub or heated pool. The pool was closed down for the season and the hot tub was not even hot. It was like bathwater it was not enjoyable and that was the reason we booked the place. The pictures described a driving arcade game and also said there was a ping-pong table when we got there the sign was still up about the ping-pong table, but no ping-pong table. It did have an arcade, but not the driving kind, the pictures also showed a place to have a fire pit, which was not close to the facility at all and signs saying you had to schedule it with an extra fee. Nothing was close by you had to drive to it and there was an odor outside the facility like sulfa water, or an open sewer somewhere but the inside of the condo was nice

Our stay was exactly as expected. We were in town for a baseball tournament. We used the pool and field as planned. The house slept our group comfortably. The thing that really made this experience different from others is that while I was in the middle of cooking I realized that we didn’t have any salt and pepper. I picked up the phone to call the office just to see if they happened to have some on property for me to purchase. They did not. But what they did was send someone to our condo with oil, salt, and pepper. They absolutely did not have to do that but they did. The kids loved the condo and the games available. I would stay here again!

It was a beautiful place to stay. A few housekeeping issues but overall a great experience! Property maintenance was wonderful! Pool was nice but the restrooms were filthy.

It’s very nice and the kids loved playing in the game room. We had a problem with then hot tub but contacted the owner and they sent someone right over to fix it! Very fast with communication!

The location was great. Convenient to so many restaurants and things to do. It was a nice set up and the game room was nice. The unit was advertised as 2 bedrooms and 3 full baths. We only had 2 full baths for 8 people. That was a disappointment. The hot tub did not heat up so the kids could not use it at all. I felt like the floors were dirty. That they didn’t even clean them. And since we don’t wear shoes in our own home we didn’t there either. Our socks were pretty dirty from the floors. But the worse part of everything was the terrible service by the management. On Saturday while we were out our power went out. No one texted us to let us know. We had our 9 year old Yorkie staying with us and we leave the tv on for him so he stays calm. When we called to see when it would come back in the lady was so rude. I explained to her that our daughter has asthma induced by the cold weather. I was so worried about her not being able to breathe. The temps were dropping to 36 degrees that night. I called at 8pm to see what they could tell us. That we didn’t bring tons of extra clothes or blankets with us. She told me nothing and offered me nothing. She wouldn’t even try to get an eta on when the power would be restored. And when I asked for a manager to call me I was denied. They didn’t even offer extra blankets or anything. No one ever followed up.

Everything was great until we realized that there was no extra toilet paper left and we were there for an entire week.

This property had everything we needed , very clean , and organized . Felt like home 🏡 . We was about 5-10 minutes away from all the fun and great restaurants. Definitely coming back here

Clean, room for all 12 of us comfortably. Pictures are a true representation of the condo. Close to everything but far enough off the beaten track to feel like you’re in the mountains. I would recommend and would book here again.

Property was very spacious, clean and a perfect location for everything.

This was the perfect location. Out of the hustle and bustle of all the traffic on the main drag. Tucked away, quiet, peaceful, clean.

The property was clean and spacious. Easily accessible to area attractions.

The condo was great and we enjoyed the hot tub. It was clean, the couches were super comfortable and so were the beds. The kids really enjoyed the game room. We would definitely stay again! Also the location was convenient. It didn’t take but a few minutes to get to Dollywood.

It was a beautiful place to stay. A few housekeeping issues but overall a great experience! Property maintenance was wonderful! Pool was nice but the restrooms were filthy.

The location was great. Convenient to so many restaurants and things to do. It was a nice set up and the game room was nice. The unit was advertised as 2 bedrooms and 3 full baths. We only had 2 full baths for 8 people. That was a disappointment. The hot tub did not heat up so the kids could not use it at all. I felt like the floors were dirty. That they didn’t even clean them. And since we don’t wear shoes in our own home we didn’t there either. Our socks were pretty dirty from the floors. But the worse part of everything was the terrible service by the management. On Saturday while we were out our power went out. No one texted us to let us know. We had our 9 year old Yorkie staying with us and we leave the tv on for him so he stays calm. When we called to see when it would come back in the lady was so rude. I explained to her that our daughter has asthma induced by the cold weather. I was so worried about her not being able to breathe. The temps were dropping to 36 degrees that night. I called at 8pm to see what they could tell us. That we didn’t bring tons of extra clothes or blankets with us. She told me nothing and offered me nothing. She wouldn’t even try to get an eta on when the power would be restored. And when I asked for a manager to call me I was denied. They didn’t even offer extra blankets or anything. No one ever followed up.

My family had a great time at this property. My 2 grandchildren love the arcade game. The adults enjoyed the shuffleboard in and the Jacuzzi. The location was great close to Dollywood, and all attractions. The management team answered all or questions very promptly they had great communications. I believe will be staying here for our family vacation next year. I have one recommendation that could improve the stay of guess. Adding a smart TV over the fireplace.or fire stick. The TV there is dated and a little small for the room It would have been nice if we could have streamed some of our favorite shows and cartoons during our stay on a rainy day.

Clean, room for all 12 of us comfortably. Pictures are a true representation of the condo. Close to everything but far enough off the beaten track to feel like you’re in the mountains. I would recommend and would book here again.

We loved this condo. Very spacious. Great location. I only wish I would have noticed the unit I chose was on the 2nd floor. My mother was with me and the stairs were difficult for her. We would definitely stay again.

Property was very spacious, clean and a perfect location for everything.

I was very pleased with the cabin we stayed in. The hot tub was warm and very relaxing. We did have an issue with the tenants below us playing LOUD music until 12:00 midnight. We did report it to the Eden Crest number. But it did not change. Other than that it was a wonderful stay. Thank you

We were in town for a Youth Conference and stayed here. The rooms are large and showers have great water pressure. Will stay here again.

The condo was great and we enjoyed the hot tub. It was clean, the couches were super comfortable and so were the beds. The kids really enjoyed the game room. We would definitely stay again! Also the location was convenient. It didn’t take but a few minutes to get to Dollywood.

The description of free $600 of entertainment vouchers is fake..it's for only the one person that booked it and it's completely useless for a party of 10. The communication with the host Eden Crest is absolutely terrible and good luck getting answers. The hot tub handle was broke and we had to go without using the hall light because it had a hard time coming in and when we used the switch it would make a spark and give out a burning smell like it was about to catch fire. All the electronics were out of date and completely useless to any of us when we needed to just stay in and relax..only thing good about it was the location it was literally in the middle of Pigeon Forge and close to everything..

I loved all the things that we could do as a family when we were at the condo. I love that it was convenient to go pretty much anywhere in town even with all the car show traffic. The shower pressure was awesome. The bed was noisy and a little hard but other then that it was great. We will be back!

Much larger than expected, and amazing price!

My family had a great time at this property. My 2 grandchildren love the arcade game. The adults enjoyed the shuffleboard in and the Jacuzzi. The location was great close to Dollywood, and all attractions. The management team answered all or questions very promptly they had great communications. I believe will be staying here for our family vacation next year. I have one recommendation that could improve the stay of guess. Adding a smart TV over the fireplace.or fire stick. The TV there is dated and a little small for the room It would have been nice if we could have streamed some of our favorite shows and cartoons during our stay on a rainy day.

There were no major issues and the office was very quick to respond when I had questions. I would definitely stay again.

I was very pleased with the cabin we stayed in. The hot tub was warm and very relaxing. We did have an issue with the tenants below us playing LOUD music until 12:00 midnight. We did report it to the Eden Crest number. But it did not change. Other than that it was a wonderful stay. Thank you

The description of free $600 of entertainment vouchers is fake..it's for only the one person that booked it and it's completely useless for a party of 10. The communication with the host Eden Crest is absolutely terrible and good luck getting answers. The hot tub handle was broke and we had to go without using the hall light because it had a hard time coming in and when we used the switch it would make a spark and give out a burning smell like it was about to catch fire. All the electronics were out of date and completely useless to any of us when we needed to just stay in and relax..only thing good about it was the location it was literally in the middle of Pigeon Forge and close to everything..

Our stay was exactly as expected. We were in town for a baseball tournament. We used the pool and field as planned. The house slept our group comfortably. The thing that really made this experience different from others is that while I was in the middle of cooking I realized that we didn’t have any salt and pepper. I picked up the phone to call the office just to see if they happened to have some on property for me to purchase. They did not. But what they did was send someone to our condo with oil, salt, and pepper. They absolutely did not have to do that but they did. The kids loved the condo and the games available. I would stay here again!

It was a beautiful place to stay. A few housekeeping issues but overall a great experience! Property maintenance was wonderful! Pool was nice but the restrooms were filthy.

It’s very nice and the kids loved playing in the game room. We had a problem with then hot tub but contacted the owner and they sent someone right over to fix it! Very fast with communication!

The location was great. Convenient to so many restaurants and things to do. It was a nice set up and the game room was nice. The unit was advertised as 2 bedrooms and 3 full baths. We only had 2 full baths for 8 people. That was a disappointment. The hot tub did not heat up so the kids could not use it at all. I felt like the floors were dirty. That they didn’t even clean them. And since we don’t wear shoes in our own home we didn’t there either. Our socks were pretty dirty from the floors. But the worse part of everything was the terrible service by the management. On Saturday while we were out our power went out. No one texted us to let us know. We had our 9 year old Yorkie staying with us and we leave the tv on for him so he stays calm. When we called to see when it would come back in the lady was so rude. I explained to her that our daughter has asthma induced by the cold weather. I was so worried about her not being able to breathe. The temps were dropping to 36 degrees that night. I called at 8pm to see what they could tell us. That we didn’t bring tons of extra clothes or blankets with us. She told me nothing and offered me nothing. She wouldn’t even try to get an eta on when the power would be restored. And when I asked for a manager to call me I was denied. They didn’t even offer extra blankets or anything. No one ever followed up.

It was a beautiful place to stay really. close to everything that we wanted to do.

This property had everything we needed , very clean , and organized . Felt like home 🏡 . We was about 5-10 minutes away from all the fun and great restaurants. Definitely coming back here

Clean, room for all 12 of us comfortably. Pictures are a true representation of the condo. Close to everything but far enough off the beaten track to feel like you’re in the mountains. I would recommend and would book here again.

We enjoyed our stay very quiet location but convient to the parkway

Property was very spacious, clean and a perfect location for everything.

This was the perfect location. Out of the hustle and bustle of all the traffic on the main drag. Tucked away, quiet, peaceful, clean.

The property was clean and spacious. Easily accessible to area attractions.

The condo was great and we enjoyed the hot tub. It was clean, the couches were super comfortable and so were the beds. The kids really enjoyed the game room. We would definitely stay again! Also the location was convenient. It didn’t take but a few minutes to get to Dollywood.

I loved all the things that we could do as a family when we were at the condo. I love that it was convenient to go pretty much anywhere in town even with all the car show traffic. The shower pressure was awesome. The bed was noisy and a little hard but other then that it was great. We will be back!

It was a nice place inside. My take away was it was my birthday weekend and we were renting a place with a hot tub or heated pool. The pool was closed down for the season and the hot tub was not even hot. It was like bathwater it was not enjoyable and that was the reason we booked the place. The pictures described a driving arcade game and also said there was a ping-pong table when we got there the sign was still up about the ping-pong table, but no ping-pong table. It did have an arcade, but not the driving kind, the pictures also showed a place to have a fire pit, which was not close to the facility at all and signs saying you had to schedule it with an extra fee. Nothing was close by you had to drive to it and there was an odor outside the facility like sulfa water, or an open sewer somewhere but the inside of the condo was nice