Staybridge Suites Dearborn by IHG

When checking in, we were informed that there was in issue with the hot water but they had a plumber coming to fix it. After talking with another guest, the hot water has been off for days. Would have appreciated a heads up from the hotel so we could have tried to make other arrangements. We weren't even offered a discount.

Couple things, the first night the people above us had a two hour screaming fight (no gun shots) but long and loud. The whirlpool jets did not work, spoke to guest services they needed to order a part to fix it. Room was pretty good, nice kitchen, beds comfortable, stains on carpet. Real nice managers' reception M-W, pizza, meatloaf, beans, FF and a small salad bar. Soda but no beer/wine. The breakfast was also decent, normal American complementary hotel fare

Spent 400 dollars on a King Suite for my family and I to come swimming and got there and the pool room was FREEZING and the jacuzzi wasn’t even working! Livid is an understatement. My kids didn’t even want to be in the pool room they were begging to go back up to the room cuz it was so cold in there. The room was ok.

One of the worst hotel stays I've ever had. The fire alarm malfunctioned every night, blasting out an ear-splitting alarm that woke us up in a panic and terrified my kids. We had to go outside more than once in our pajamas. Management wasn't proactive about fixing the problem or even communicating with us about it. Elevators were out for three days because the alarm was tripped, so we had to use the stairs. What if there had been an actual fire? Everyone would have ignored the alarm. There was also a broken fire exit sign on the first floor - I hope the Dearborn Fire Department shows up for an inspection very soon. Other problems, unrelated to the fire alarms: one of our showers had a broken handle and only had cold water; the food was inedible (you can eat a better breakfast at a gas station); and the hallways had smelly cooking odors. Stay here if you really need a suite, but don't expect it to be nice.

Good news first. The lady managing the breakfast area was great. I do not recall her name (this was Sunday, Oct 29, 2023). She was so friendly and kept up with a very busy morning, we tipped her $20. Now the bad news. This room was reserved as one of your Handicapped Accessible Suites. It wasn't. No grab bars in shower or for the toilet. In addition the toilet seat was not raised. We enquired and were told no other rooms were available. Then the fire alarm went off about 1 AM. We dressed and were leaving when staff told us "some kids" pulled the alarm. It went off 2 more times until it was reset. By then our night's sleep was ended. When we were in the lobby we also learned that a car in the parking lot had been broken into and robbed. When the 3 of us got back to the room, I said "Welcome to Detroit". This was our first stay at an IHG property. Our overall disappointment was sealed when, on departure, I asked if there would be an adjustment to to our bill and I was told no. We will not be back.

We booked this hotel because there was a free shuttle for the airport advertised on Expedia. There was NONE

Was sad the pool was closed, other than that it's been a great experience so far.

Liked hotel clean nice rooms.didn’t like that pool closed,very cloudy when finally opened.no one would use it.

Check in was late due to room not being fully cleaned by check in time. Pool was not working. The following morning prior to check out, pool was still not working, but front desk said it was ok to use. The water was a nasty dark green with a gross scummy foam covering the top of water. Front desk wouldn’t do anything about adjusting price or discount.

Love this hotel. Clean and staff is very friendly. It is quiet and Monday-Wednesday they serve dinner added bonus.

Room had roaches! Scared my kids and they have the nerve to not offer a full refund! Will never stay here again!!

Rooms were clean and spacious and the hotel was quiet.

What a clean hotel. Great breakfast. Quiet. Pool and hot tub are nice. Pablo at the counter is great! He was on to off everything for our stay. Thank you

We booked the suit which was not that cheap. The hotel rooms need updates. The couches are stained and dirty. The entire suit had very bad smell and odor.

The room had stains on the carpet hair on the toilet trash in the trash can. That shows me that the room wasn't clean.

Not super clean Breakfast not up to par Fire alarms going off multiple times Walls paper thin Trash in parking lot

This is a two star at best. Pictures online were deceiving. Elevator, hallway, rooms smelled bad, musty and stale. Couch in our room was soiled. The door to our room wouldn’t shut without us putting our weight on it to force it closed. Doors to the bedroom and bathroom didn’t have knobs they had some flat steel contraption. Very disappointing stay, I was relieved we only stayed one night

I was disappointed to find that the remote control in our room did not work, we did not have any sheets or extra pillows for the pull out sofa bed, the cushions on the sofa was very dirty, and the breakfast was not good.

We were greeted with smiles from all the staff. We got everything we paid for and more. I don’t think you can go wrong staying here. Very clean and beautiful.

Very clean

Loved the Studio Suite, perfect for a long weekend. Pretty quiet even though it is near the Train Tracks. Pool looked inviting but we didnt use it. Even the breakfast was pretty good. Overall a ⁵ star stay. Be prepared for a $200 deposit in advance of your stay though.

Room was great, other than the ice machine in the refrigerator didn't work. Front desk gave us plenty of ice to get through the weekend. Breakfast had something to be desired Saturday morning, ran out of food, and coffee. The food that was there was cold. Only one person trying to take care of everything. Sunday was much better.

I enjoyed Id book again. But you can hear your neighbors

Air conditioning wasn’t working when we arrived at 10pm. The front desk was able to move us to two rooms (5 people) which resolved the temperature problem but the condition of one of them was not great, fire safety door latch didn’t close properly. It’s renovated, but still reminds you of an aging hotel. Breakfast was lacking, no sausage or potatoes were available at 8am, needs better staffing to keep the common area clean (elevator, hallways smelled of strong cooking smells). Pablo at the front desk was friendly and responsive to our temperature issue when we called. Beds were comfortable and we slept well after the move but it was disappointing to be separated. I never leave reviews but the management should work on their property to make it comparable to similarly priced hotels.

Good breakfast. Given that it’s 2023, they might give some thought to USB ports in the room. I saw one Ethernet port but hey …

Staff was very friendly and helpful. The breakfast area was ready and open on time. The room has a comfortable bed but little else to recommend it...furnishings were threadbare and the refrigerator was noisy. Hotels.com advertised inaccurately that the hotel provides a shuttle service to Detroit Airport (DTW). This is dead wrong and proved very inconvenient—this information should be removed from the Hotels.com listing immediately!

The hotel is nice but it's on the train tracks so there is constant noise between the trains and planes.

Nice property. You can start seeing signs of getting older. Breakfast was good. Water pressure in the morning is terrible. I was told that pool is open 24 hrs but that was not accurate, it was closed when I stopped by at 11pm, showergel pump was empty, had to go down the desk and ask some...several things that was just not worth the price I paid.

Loud!!!

Nice, clean, and comfortable room. Staff was helpful and friendly. My only complaints are the pool was very cloudy looking and the people in the room above us were extremely loud when leaving their room around 5:30am. Overall a nice hotel.

Was called a couple hours before check in and told about a piping problem in part of the hotel and the possibility of being moved to their sister hotel next door (Holiday Inn Express). When we arrived at Staybridge and tried to check in I was told I didnt have a reservation and had to explain the situation to the staff because apparently the didn't know anything about it. Our reservation was moved to the Holiday Inn Express next door and we never received a follow up call informing us of rhat update. We reserved a suite room at Staybridge but was downgraded to a double queen room with no offer of reimbursement for room price difference. Holiday Inn Express was nice hotel but very loud guests with some being escorted off property our second night there. Not complaining of quality of hotel, but would have rather stayed at Staybridge...stayed there many times in the past and it's an excellent hotel!

We booked a suite online that specified that the room slept 7 and had a King and two queens. I called the day of to let the staff know we would be checking in late after a concert and the staff looked at the reservation (I’m assuming, and said she would leave a note). That night when we were checking in after 11 pm and we were exhausted the staff told us that room was not available and split my family into two rooms that were not adjoining. We were so tired we just accepted and went to our rooms. One room didn’t have fresh towels in it and the other had a clump of hair in the shower. Neither room was entirely clean. When we went back to the desk to ask for a bottle of water we thought maybe they would comp the water based in our troubles… but no. $2 per bottle! As for sustainability… the breakfast plates were served on styrofoam. Is it 1986?! Will not be staying here again.

Reserved a room months in advance and when I arrived to the hotel the room type I booked was unavailable. They explained the overbooked and had to give me a different room. It was very inconvenient for our family. Would not recommend this hotel.

The staff was friendly and very helpful.

When we checked in, the hotel ran my credit card and sent us up to our room. The key entry was broken and required a maintenance person to let us in. We found out the room was not what we’d reserved. Desk clerk informed us the manager downgraded us as a result of a “better” reservation. We asked for our money back so we could go to a different hotel. We were told the desk clerk was not authorized to process refunds. He indicated that the manager would “do something in the morning to make it right”. We grudgingly agreed to take the downgraded room which ended up having a refrigerator that would not work, stained carpet (looked like someone had been murdered there) and a bed setup that did not match our requirements. If I could leave them zero stars out of ten, I would.

What a clean hotel. Great breakfast. Quiet. Pool and hot tub are nice. Pablo at the counter is great! He was on to off everything for our stay. Thank you

The manager at the front desk was rude not only to myself but to other customers. He told me we could not have balloons in our room so I needed a refund but he was rude about that too. He saw cupcakes and one woman's hand and told her she cannot have that in the room and started arguing with the customer. He showed no professionalism, we were two black women and he showed a bit of racistism. I will never ever come to that hotel again.

Michael at the reception desk was always pleasant and helpful!

When we checked in we were given the wrong room. I had reserved a double queen suite but got a king suite. I was visually upset, I have cancer and this was our first family outing since I was diagnosed. I was there to see a Tigers game and meet members of a cancer foundation that has helped me. The person that checked me in offered to send me to their sister hotel but I really needed a fridge for all the things I brought. I asked if there was an upgrade or something. He said there wasn't but that he would give me an additional room down the hall. This was the best option! My boys are old enough that they could be on their own and my boys felt very grown up having their own room. It really turned my experience around. I couldn't be happier, and we got to sleep in a king size bed. The hotel offers breakfast in the morning, to be honest I was not a fan of it but still nice to have it. We did definitely utilize it. My teen boys were still able to find enough to eat and could make their own waffles. I was also told that dinner items were offered Monday Wednesday. The day we checked in I think they had pizza. We did not take advantage of that since our schedule was very packed. The rooms were clean and AC worked like a charm. Overall really good experience.

They double charged me for the room. I showed the desk clerk my receipt on the app and still charged me for the room after i stayed. And never refunded my deposit along with the extra. When i called they said there's nothing they can do.

Location and amenities

Loved the Studio Suite, perfect for a long weekend. Pretty quiet even though it is near the Train Tracks. Pool looked inviting but we didnt use it. Even the breakfast was pretty good. Overall a ⁵ star stay. Be prepared for a $200 deposit in advance of your stay though.

The hotel is nice but it's on the train tracks so there is constant noise between the trains and planes.

What a clean hotel. Great breakfast. Quiet. Pool and hot tub are nice. Pablo at the counter is great! He was on to off everything for our stay. Thank you

Loved the Studio Suite, perfect for a long weekend. Pretty quiet even though it is near the Train Tracks. Pool looked inviting but we didnt use it. Even the breakfast was pretty good. Overall a ⁵ star stay. Be prepared for a $200 deposit in advance of your stay though.

Room was great, other than the ice machine in the refrigerator didn't work. Front desk gave us plenty of ice to get through the weekend. Breakfast had something to be desired Saturday morning, ran out of food, and coffee. The food that was there was cold. Only one person trying to take care of everything. Sunday was much better.

Air conditioning wasn’t working when we arrived at 10pm. The front desk was able to move us to two rooms (5 people) which resolved the temperature problem but the condition of one of them was not great, fire safety door latch didn’t close properly. It’s renovated, but still reminds you of an aging hotel. Breakfast was lacking, no sausage or potatoes were available at 8am, needs better staffing to keep the common area clean (elevator, hallways smelled of strong cooking smells). Pablo at the front desk was friendly and responsive to our temperature issue when we called. Beds were comfortable and we slept well after the move but it was disappointing to be separated. I never leave reviews but the management should work on their property to make it comparable to similarly priced hotels.

Staff was very friendly and helpful. The breakfast area was ready and open on time. The room has a comfortable bed but little else to recommend it...furnishings were threadbare and the refrigerator was noisy. Hotels.com advertised inaccurately that the hotel provides a shuttle service to Detroit Airport (DTW). This is dead wrong and proved very inconvenient—this information should be removed from the Hotels.com listing immediately!

Nice property. You can start seeing signs of getting older. Breakfast was good. Water pressure in the morning is terrible. I was told that pool is open 24 hrs but that was not accurate, it was closed when I stopped by at 11pm, showergel pump was empty, had to go down the desk and ask some...several things that was just not worth the price I paid.

Overall, the hotel was good and comfortable. The only creamer at breakfast was a Coffeemate creamer product that had sugar in it! Thus, it was not possible to have coffee with just cream (but no sugar). Who decided that this was a good idea? Morning coffee is a great thing on vacation, and I was unable to have this as a result (yes, we asked and no, an acceptable alternative was not available). Otherwise, the breakfast was fine.

No maid service. Breakfasts were terrible—limited fruit, hot food was cold, waffle machine did not work, no cream for coffee—only sweeten coffee mates.

Free DINNER, of Course! It was Little Caesar's Pizza, and Spaghetti with meat sauce. The pizza had cooled, however. A microwave oven in the Dining Area would have been Nice.

Love this hotel. Clean and staff is very friendly. It is quiet and Monday-Wednesday they serve dinner added bonus.