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Holiday Inn Trophy Club by IHG

123 US$

/nat

Gennemsnit for november

Holiday Inn Trophy Club by IHG - Image 1

Holiday Inn Trophy Club by IHG - Værelse

Holiday Inn Trophy Club by IHG - Værelse

Holiday Inn Trophy Club by IHG - Pool

Holiday Inn Trophy Club by IHG - Restaurant

Priser på Holiday Inn Trophy Club by IHG

Vælg datoer for at se priser og tilgængelighed

123 US$

/nat

Gennemsnit for november

Gennemsnitlige månedlige priser

På Holiday Inn Trophy Club by IHG ligger prisen pr. nat i gennemsnit på 89 US$ i den billigste måned (august) og 134 US$ i den dyreste måned (oktober), baseret på de seneste 12 måneder.

Gennemsnitlig pris pr. nat på Holiday Inn Trophy Club by IHG pr. måned, seneste 12 måneder (USD)
Måned	Gennemsnitlig pris
januar	118 US$
februar	108 US$
marts	113 US$
april	114 US$
maj	114 US$
juni	112 US$
juli	100 US$
august	89 US$
september	103 US$
oktober	134 US$
november	123 US$
december	105 US$

Dyrest: oktober (ca. 134 US$)

Billigst: august (ca. 89 US$)

Om dette overnatningssted

Sørg for at nyde de rekreative faciliteter, der inkluderer en indendørs pool og et døgnåbent fitnesscenter. Andre faciliteter på dette hotel inkluderer gratis trådløs internetadgang, festsal og automat.

Faciliteter

Sørg for at nyde de rekreative faciliteter, der inkluderer en indendørs pool og et døgnåbent fitnesscenter. Andre faciliteter på dette hotel inkluderer gratis trådløs internetadgang, festsal og automat.

Forretningsfaciliteter

Gæsterne har blandt andet adgang til et døgnåbent forretningscenter, hurtig udtjekning og gratis aviser i lobbyen. Planlægger du et arrangement i Roanoke? På dette hotel er der et område på 355 kvadratmeter til rådighed, bestående af konferencelokaler og 3 mødelokaler. Gratis selvstændig parkering er til rådighed på stedet.

Spisning

Få en bid mad på Magnolia Restaurant, en restaurant, hvor du kan nyde en drink i baren/loungen, eller bliv på værelset, hvor der er mulighed for roomservice (i et begrænset antal timer).

Værelser

Føl dig hjemme i et af de 123 aircondition-afkølede værelser, der indeholder køleskab og LCD-tv. Med gratis Wi-Fi kan du altid komme på nettet, og satellitkanaler sørger for underholdningen. Værelset har et privat badeværelse med gratis toiletartikler og hårtørrer. Faciliteter inkluderer pengeskabe og skriveborde, og rengøring udføres dagligt.

Lokation

Med et ophold ved Holiday Inn Trophy Club by IHG har du en central base i Roanoke, kun 15 minutters kørsel fra Texas Motor Speedway og Gaylord Texan Convention Center. Dette hotel ligger 16,3 km fra Grapevine Mills Mall og 6,4 km fra Southlake Byplads.

I nærheden

Baylor Scott & White Medical Center - Trophy Club(0.4 mil)
Bob Jones Park(1.2 mil)
Grapevine Lake(2.1 mil)
Methodist Southlake Hospital(2.7 mil)
Cinemark Roanoke(3.4 mil)
Hawaiian Falls Roanoke(3.9 mil)
Southlake Byplads(4 mil)
Texas Health Harris Methodist Hospital Southlake(4.7 mil)
Farpointe Cellar Wine Emporium(5 mil)
Urban Air Trampoline Park(6 mil)
DFW Adventure Park(6.6 mil)
Stand Up Paddle North Texas(6.7 mil)
Parks at Town Center(6.8 mil)
Children's Health StarCenter Multisport Northlake(7.1 mil)
Grapevine Historic Main Street District(7.1 mil)
Dallas-Fort Worth International Airport (DFW)(12.7 mil)
Love Field Lufthavn (DAL)(27.5 mil)

Parkering
Restaurant
Swimmingpool
Forretningscenter
Roomservice
Renseri

Lokation

725 Plaza Drive, Trophy Club, Texas, USA

Baylor Scott & White Medical Center - Trophy Club (0.4 mil)

Bob Jones Park (1.2 mil)

Grapevine Lake (2.1 mil)

Methodist Southlake Hospital (2.7 mil)

Cinemark Roanoke (3.4 mil)

Hawaiian Falls Roanoke (3.9 mil)

Flere oplysninger om lokationen

Værelsesmuligheder

3

Suite - 1 kingsize-seng

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 4

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

2

Standardværelse

Værelsesoplysninger

1 Stor Dobbeltseng

eller

1 Ekstra Stor Dobbeltseng

Sover 2

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

5

Standardværelse - 1 kingsize-seng

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 2

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

3

Suite - 2 queensize-senge

Værelsesoplysninger

2 Store Dobbeltsenge

Sover 6

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

8

Standardværelse - 2 queensize-senge - handicapvenligt (Communications, Accessible Tub)

Værelsesoplysninger

2 Store Dobbeltsenge

Sover 4

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

4

Suite - 2 queensize-senge - handicapvenligt (Communications, Accessible Tub)

Værelsesoplysninger

2 Store Dobbeltsenge

Sover 6

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

3

Suite - 1 kingsize-seng - handicapvenligt (Communications, Accessible Tub)

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 4

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

1

Suite - 1 soveværelse

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 4

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

5

Standardværelse - 1 kingsize-seng - handicapvenligt (Communications, Roll-In Shower)

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 2

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

11

Standardværelse - 2 queensize-senge

Værelsesoplysninger

2 Store Dobbeltsenge

Sover 4

Klimaanlæg

Opvarmning

Wi-Fi (Gratis)

Gæsteanmeldelser af Holiday Inn Trophy Club by IHG

7.8

God

Baseret på 727 verificerede anmeldelser

Hvad siger gæsterne

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Anmeldelser af Holiday Inn Trophy Club by IHG beskriver generelt rene og komfortable værelser samt en bekvem og rolig beliggenhed nær DFW, men gentagne klager nævner en meget kold eller lukket indendørs pool, varierende tilgængelighed af restauranten samt ujævn service og vedligeholdelse.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

Var dette nyttigt?

Hvad siger gæsterne

Anmeldelser af Holiday Inn Trophy Club by IHG beskriver generelt rene og komfortable værelser samt en bekvem og rolig beliggenhed nær DFW, men gentagne klager nævner en meget kold eller lukket indendørs pool, varierende tilgængelighed af restauranten samt ujævn service og vedligeholdelse.

Mange gæster roser det venlige personale og de rummelige indretninger, mens andre rapporterer støj fra nærliggende værelser eller arrangementer samt lejlighedsvise frustrationer vedrørende regninger eller indtjekning. Morgenmad er typisk betalt og beskrives ofte som gennemsnitlig eller dårlig. Forvent en bekvem base med variable faciliteter og service.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Faciliteter

Faciliteterne centrerer sig om en indendørs pool, som flere gæster fandt upåvirket, lejlighedsvis lukket eller dårligt vedligeholdt, med mangel på håndklæder. Flere anmeldelser bemærker også, at baren/restauranten på stedet var lukket eller havde begrænsede åbningstider, mens parkering er let tilgængelig.

Relaterede gæsteanmeldelser

6

Scott

20. jan. 2025

·

Overnattede 2 nætter

Bar and grill is closed

Bar and grill is closed

10

mark

1. maj 2024

·

Overnattede 3 nætter

Everything was good but the pool was cold. It was inside pool but the heater wasn’t working.

Everything was good but the pool was cold. It was inside pool but the heater wasn’t working.

6

Jeffrey

7. jan. 2026

·

Overnattede 1 nat

The bar and restaurant are closed

The bar and restaurant are closed

2

Jennifer

3. mar. 2024

·

Overnattede 1 nat

We were told we didn’t have reservations when we tried to check in and then told that our room was given to someone else. Eventually got another room after lots of back and forth. Pool and pool area were dirty and very low water pressure. Wont be back!!

We were told we didn’t have reservations when we tried to check in and then told that our room was given to someone else. Eventually got another room after lots of back and forth. Pool and pool area were dirty and very low water pressure. Wont be back!!

8

Kelsey

16. maj 2025

·

Overnattede 3 nætter

I like that there was an infoor pool, the elevators were clean, and the room was clean and not humid. I do wish the indoor pool was heated and had proper lighting. The pool area was not very inviting, as whoever did the brick and tiling did not level the floor before laying it so the floor was sloped and uneven in several places. There were too many sun chairs for lying and not enough room to walk or sit comfortably as well.

I like that there was an infoor pool, the elevators were clean, and the room was clean and not humid. I do wish the indoor pool was heated and had proper lighting. The pool area was not very inviting, as whoever did the brick and tiling did not level the floor before laying it so the floor was sloped and uneven in several places. There were too many sun chairs for lying and not enough room to walk or sit comfortably as well.

10

Chris

16. okt. 2023

·

Overnattede 2 nætter

Enjoyed the staff everyone was friendly and helpful. It was nice to see smiling faces! The parking was easy to access

Enjoyed the staff everyone was friendly and helpful. It was nice to see smiling faces! The parking was easy to access

10

Dynishea

27. jun. 2024

·

Overnattede 1 nat

The staff was nice but pool area very very dirty towels everywhere , cobwebs just looked like it’s hasn’t been maintained…dining restaurant was dirty:( trash everywhere on outside area but room was clean and we appreciate that just sad we couldn’t use other amenities

The staff was nice but pool area very very dirty towels everywhere , cobwebs just looked like it’s hasn’t been maintained…dining restaurant was dirty:( trash everywhere on outside area but room was clean and we appreciate that just sad we couldn’t use other amenities

4

Mark

7. dec. 2025

·

Overnattede 3 nætter

Booked room because there is an indoor pool. Water was too cold for grandkids to swim. Property notes an on-site restaurant , which is closed! Property has signs throughout the property promoting the restaurant - it’s closed!! We travel to the Fort Worth area several times a year and have removed this property as an option - not that the staff would care.

Booked room because there is an indoor pool. Water was too cold for grandkids to swim. Property notes an on-site restaurant , which is closed! Property has signs throughout the property promoting the restaurant - it’s closed!! We travel to the Fort Worth area several times a year and have removed this property as an option - not that the staff would care.

10

Mary

10. dec. 2023

·

Overnattede 1 nat

Very nice place to Stay. Clean with hot breakfast. Although the pool was not available.

Very nice place to Stay. Clean with hot breakfast. Although the pool was not available.

6

Rebecca

8. apr. 2024

·

Overnattede 2 nætter

So, we picked this hotel over other similarly priced ones because it said breakfast was included. It is not. It’s $9.99 per person. The indoor pool was also freezing. I asked at the front desk and it sounds like they won’t be heating the pool anytime soon. Pretty disappointing. The room was fine, but I wanted the extra amenities.

So, we picked this hotel over other similarly priced ones because it said breakfast was included. It is not. It’s $9.99 per person. The indoor pool was also freezing. I asked at the front desk and it sounds like they won’t be heating the pool anytime soon. Pretty disappointing. The room was fine, but I wanted the extra amenities.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Rengøring

Renligheden roses ofte, idet mange gæster finder værelserne meget rene. Gentagne problemer omfatter beskidte eller slidte brusekabiner, plettede møbler og oversete rengøringsdetaljer, såsom glemte ting eller manglende refills.

Relaterede gæsteanmeldelser

10

Jerry

27. jul. 2025

·

Overnattede 1 nat

The property was very clean and quiet.

The property was very clean and quiet.

4

Debra

15. jun. 2025

·

Overnattede 3 nætter

The first room I was given had a broken thermostat. The second room had the most disgusting shower I have ever seen in a hotel. The floor of the shower was peeling, with chips of old paint making their way down the drain. According to the desk clerk, there was only one more room available to offer me, on the first floor, not acceptable. Very disappointing in a major hotel chain.

The first room I was given had a broken thermostat. The second room had the most disgusting shower I have ever seen in a hotel. The floor of the shower was peeling, with chips of old paint making their way down the drain. According to the desk clerk, there was only one more room available to offer me, on the first floor, not acceptable. Very disappointing in a major hotel chain.

10

Sheryle

20. apr. 2025

·

Overnattede 1 nat

Nice clean hotel for quick overnight stay.

Nice clean hotel for quick overnight stay.

2

Ann

26. maj 2025

·

Overnattede 3 nætter

1. Shower floor was slippery and stained. Shower head was clogged and didn’t spray even. Not enough towels and nowhere to hang a hand towel. Needed another rug. 2. Sheets felt like there was sand in the bed and the material was hard to turn over in bed. Didn’t like comforter and it was old and frayed. 3. A ceiling fan would just start spinning slowly without even turning it on. 4. The black out curtains were not fastened in the last notch and there was a bright light shining in the window all night. 5. Pillows were the worst pillows i have ever tried to use. If you put your head on them it would not support your head. 6. No clock. 7. TV was hard to find channels! 8. We are elderly and had to walk all the way to the other end of the hall. 9. Bathroom door was stuck. Couldn’t close it. 10.Employees very unfriendly! 11. No breakfast included! 12. Will never stay at Trophy Club Holiday Inn again!

1. Shower floor was slippery and stained. Shower head was clogged and didn’t spray even. Not enough towels and nowhere to hang a hand towel. Needed another rug. 2. Sheets felt like there was sand in the bed and the material was hard to turn over in bed. Didn’t like comforter and it was old and frayed. 3. A ceiling fan would just start spinning slowly without even turning it on. 4. The black out curtains were not fastened in the last notch and there was a bright light shining in the window all night. 5. Pillows were the worst pillows i have ever tried to use. If you put your head on them it would not support your head. 6. No clock. 7. TV was hard to find channels! 8. We are elderly and had to walk all the way to the other end of the hall. 9. Bathroom door was stuck. Couldn’t close it. 10.Employees very unfriendly! 11. No breakfast included! 12. Will never stay at Trophy Club Holiday Inn again!

8

Dolores

1. jan. 2026

·

Overnattede 1 nat

Clean room

Clean room

8

Keirstann

13. mar. 2023

·

Overnattede 1 nat

Overall it was lovely but the shower was a little gross

Overall it was lovely but the shower was a little gross

4

Andrew

6. okt. 2023

·

Overnattede 5 nætter

Night staff sleeping on couch at 2am. Sleeping at desk at 12am. No one ever at the front desk. Rooms gross. Paint peeling. Low water pressure and temp. Housekeeping does awful job. Overall 2/10

Night staff sleeping on couch at 2am. Sleeping at desk at 12am. No one ever at the front desk. Rooms gross. Paint peeling. Low water pressure and temp. Housekeeping does awful job. Overall 2/10

8

Christie

25. feb. 2023

·

Overnattede 1 nat

It was a very nice complex. My only concern was the room we were in, the bathroom had a dirty washcloth on the floor. The bathroom appeared to not be fully cleaned.

It was a very nice complex. My only concern was the room we were in, the bathroom had a dirty washcloth on the floor. The bathroom appeared to not be fully cleaned.

8

Tonya

19. sep. 2025

·

Overnattede 4 nætter

Every think was nice and clean.

Every think was nice and clean.

8

Tess

11. okt. 2025

·

Overnattede 3 nætter

Generally speaking, the hotel is clean and well kept however in our room, the couch seat was stained The breakfast was not very good. The eggs were robbery. The French toast was tough. They seem to only have one person making the breakfast and doing housekeeping throughout the hotel.

Generally speaking, the hotel is clean and well kept however in our room, the couch seat was stained The breakfast was not very good. The eggs were robbery. The French toast was tough. They seem to only have one person making the breakfast and doing housekeeping throughout the hotel.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Værelser

Værelserne er generelt rummelige og komfortable, og indretningen og sengene roses. Nogle gæster rapporterer støj fra naboværelser eller arrangementer, støj fra aircondition og begrænset privatliv på badeværelset på grund af låger i ladenstil, samt lejlighedsvis ustabilitet i Wi-Fi-forbindelsen.

Relaterede gæsteanmeldelser

10

Michael

22. mar. 2025

·

Overnattede 1 nat

This property was great! It was easy to access and park, checkin was quick and flawless, the property was clean and well maintained. I also really liked the room. It was spacious and well laid out, with plenty of room to sit and work. My only regret is that my schedule only allowed me to be there for a few hours to sleep and then I had to move on to my next event. This was a room I would have loved to set up in for a few days to work. I will be back for future works trips.

This property was great! It was easy to access and park, checkin was quick and flawless, the property was clean and well maintained. I also really liked the room. It was spacious and well laid out, with plenty of room to sit and work. My only regret is that my schedule only allowed me to be there for a few hours to sleep and then I had to move on to my next event. This was a room I would have loved to set up in for a few days to work. I will be back for future works trips.

8

Lindsey

11. mar. 2024

·

Overnattede 3 nætter

For the price, the hotel was clean, comfortable and the staff was very nice. The only complaint I have is that the hotel placed loud, young children on the top floor. I asked for the situation to be addressed but got to hear it the second night/early morning (11 pm and 5-6 am) all over again.

For the price, the hotel was clean, comfortable and the staff was very nice. The only complaint I have is that the hotel placed loud, young children on the top floor. I asked for the situation to be addressed but got to hear it the second night/early morning (11 pm and 5-6 am) all over again.

8

Ashley

18. okt. 2024

·

Overnattede 2 nætter

The hotel room was really nice and I was surprised that the bed was really comfy.

The hotel room was really nice and I was surprised that the bed was really comfy.

6

Tommy

3. mar. 2024

·

Overnattede 2 nætter

3 Stars because of this: 1)Heated Pool was ice cold 2)Internet was in and out and when I said something they replied no one else has said anything 3)Ceiling fan which was good idea but this one was loud and noisy like it needed to greased 4)They didn't servuce the room and we where there for 2 nights. Had to get clean towels from front desk and if they aren't servicing rooms til you leave they need bigger trash cans in room. 5)Continental breakfast was $30 for 2 people. Was never given a voucher to the restaurant in Hotel so I paid. McDonalds breakfast we had next day was better and cheaper. I have stayed and much worst but Holiday Inn use to have so much class but they are more money less substance.

3 Stars because of this: 1)Heated Pool was ice cold 2)Internet was in and out and when I said something they replied no one else has said anything 3)Ceiling fan which was good idea but this one was loud and noisy like it needed to greased 4)They didn't servuce the room and we where there for 2 nights. Had to get clean towels from front desk and if they aren't servicing rooms til you leave they need bigger trash cans in room. 5)Continental breakfast was $30 for 2 people. Was never given a voucher to the restaurant in Hotel so I paid. McDonalds breakfast we had next day was better and cheaper. I have stayed and much worst but Holiday Inn use to have so much class but they are more money less substance.

6

Huyen

5. dec. 2024

·

Overnattede 1 nat

The air conditioning made quite a bit of noise and kept waking me up

The air conditioning made quite a bit of noise and kept waking me up

4

Darrah

8. jan. 2025

·

Overnattede 1 nat

Barn doors for the bathroom that don't even close all the way and have no lock should be illegal in hotels or required to warn you in the first line of the description especially for double occupancy. If you don't want to smell, hear, or accidentally walk in on someone else doing their business, skip this place.

Barn doors for the bathroom that don't even close all the way and have no lock should be illegal in hotels or required to warn you in the first line of the description especially for double occupancy. If you don't want to smell, hear, or accidentally walk in on someone else doing their business, skip this place.

10

Kristi

22. mar. 2024

·

Overnattede 1 nat

Was very pleased with this room and hotel. It was clean and quiet and the room was spacious.

Was very pleased with this room and hotel. It was clean and quiet and the room was spacious.

4

James

25. sep. 2023

·

Overnattede 1 nat

The HVAC unit was not working, room was extremely hot. The ceiling fan in the bedroom was not working. The hotel was packed and they put us over the ballroom, where a reception played LOUD music until almost mid-night.

The HVAC unit was not working, room was extremely hot. The ceiling fan in the bedroom was not working. The hotel was packed and they put us over the ballroom, where a reception played LOUD music until almost mid-night.

10

Lori

21. okt. 2024

·

Overnattede 4 nætter

Only issue was the fire alarm going off at 1:48AM! No explanation why, but we had to evacuate for 30 minutes.

Only issue was the fire alarm going off at 1:48AM! No explanation why, but we had to evacuate for 30 minutes.

2

Storm

12. dec. 2023

·

Overnattede 2 nætter

Outside looked amazing as did the lobby. Desk clerk wasn't over the top friendly but no complaints about her however the other girl didn't have time to look up from her phone 🙄 Rooms were very clean and comfortable. Didn't get the breakfast $13 is a bit much for a hotel breakfast so we went out. I'm guessing there were children above us due to the constant noise of jumping and yelling. Then at 4 am there was an alarm going off in the next room. Called the desk about children and alarm and nothing was done about it.

Outside looked amazing as did the lobby. Desk clerk wasn't over the top friendly but no complaints about her however the other girl didn't have time to look up from her phone 🙄 Rooms were very clean and comfortable. Didn't get the breakfast $13 is a bit much for a hotel breakfast so we went out. I'm guessing there were children above us due to the constant noise of jumping and yelling. Then at 4 am there was an alarm going off in the next room. Called the desk about children and alarm and nothing was done about it.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Service

Feedback om servicen er blandet: mange gæster beskriver et venligt personale og smidig indtjekning, mens andre rapporterer lange ventetider eller manglende bemanding i receptionen, regningsfejl og dårlig opfølgning på problemer.

Relaterede gæsteanmeldelser

10

Jill

16. dec. 2022

·

Overnattede 19.341 nætter

Stay here at least 3 days a month for work. Very convenient and staff is very friendly. Rooms are always clean

Stay here at least 3 days a month for work. Very convenient and staff is very friendly. Rooms are always clean

2

Beverly

10. jun. 2025

·

Overnattede 1 nat

I waited at the front desk for a very long time before a person arrived to help me at check in and check out. The hotel is dirty and old and needs to be updated.

I waited at the front desk for a very long time before a person arrived to help me at check in and check out. The hotel is dirty and old and needs to be updated.

10

Katherine

13. sep. 2025

·

Overnattede 2 nætter

Staff is very friendly

Staff is very friendly

2

Anthony

16. feb. 2025

·

Overnattede 2 nætter

I am extremely disappointed with my recent stay at the Holiday Inn IHG in Trophy Club from February 14th through February 16th. The experience was far below the standards I expected from an IHG property. The primary issue was that the toilet in our room (217) never worked properly. I brought this to the attention of the front desk, expecting a prompt resolution. Instead of having the maintenance team address the problem, I was told there was no plunger available, and the front desk receptionist was sent to bring one up. This was highly unprofessional and inconvenient, as it’s reasonable to expect a functioning restroom in a hotel room. What was most disappointing, however, was the complete lack of empathy and accountability from the staff. The front desk employee mentioned that he would call the maintenance man, but this never happened. There was no apology, no offer to move us to a different room, and no effort to make the situation right. We felt ignored and dismissed rather than valued as guests. This level of service is unacceptable, and I believe a refund for my stay is more than warranted. I am requesting a full refund for my stay from February 14th through February 16th. Please contact me directly to discuss how this issue can be resolved promptly. I hope that management takes this feedback seriously and implements better training and support to ensure no other guests have to endure such poor treatment. I look forward to hearing from someone soon to address this matter

I am extremely disappointed with my recent stay at the Holiday Inn IHG in Trophy Club from February 14th through February 16th. The experience was far below the standards I expected from an IHG property. The primary issue was that the toilet in our room (217) never worked properly. I brought this to the attention of the front desk, expecting a prompt resolution. Instead of having the maintenance team address the problem, I was told there was no plunger available, and the front desk receptionist was sent to bring one up. This was highly unprofessional and inconvenient, as it’s reasonable to expect a functioning restroom in a hotel room. What was most disappointing, however, was the complete lack of empathy and accountability from the staff. The front desk employee mentioned that he would call the maintenance man, but this never happened. There was no apology, no offer to move us to a different room, and no effort to make the situation right. We felt ignored and dismissed rather than valued as guests. This level of service is unacceptable, and I believe a refund for my stay is more than warranted. I am requesting a full refund for my stay from February 14th through February 16th. Please contact me directly to discuss how this issue can be resolved promptly. I hope that management takes this feedback seriously and implements better training and support to ensure no other guests have to endure such poor treatment. I look forward to hearing from someone soon to address this matter

10

Alice

30. maj 2024

·

Overnattede 1 nat

Check in person very friendly. Breakfast preparer super friendly. Hospitable and gave us convenient room.

Check in person very friendly. Breakfast preparer super friendly. Hospitable and gave us convenient room.

4

ANTOINETTE

3. dec. 2025

·

Overnattede 1 nat

The attitude of the guest services agent on the day of check-in was lack luster at best. Never have I ever experienced someone whose personality was not engaging or welcoming. It was advertised that I'd have access to premium channels and the TV wasn't functional. It was clear my check out date was on 11/29 at 11am and yet Housekeeping pounded on the day at 9am. I've never stayed at a hotel where housekeeping showed up to clean my room prior to my checkout time. The badge reader to my room was disabled prior to my checkout time. I left my room to get ice and came back only to discover I lost access to my room. Despite the entry room key being reprogrammed twice, I still could not gain access to retrieve my luggage. The matter had to be escalated to an onsite team to resolve. I asked for my final receipt to be emailed at the time of checkout, was given assurances it would be done and it wasn't sent. I had to call back to the hotel two days later to request it. Worst experiences ever! This was the first and the last time I will stay at a Holiday Inn

The attitude of the guest services agent on the day of check-in was lack luster at best. Never have I ever experienced someone whose personality was not engaging or welcoming. It was advertised that I'd have access to premium channels and the TV wasn't functional. It was clear my check out date was on 11/29 at 11am and yet Housekeeping pounded on the day at 9am. I've never stayed at a hotel where housekeeping showed up to clean my room prior to my checkout time. The badge reader to my room was disabled prior to my checkout time. I left my room to get ice and came back only to discover I lost access to my room. Despite the entry room key being reprogrammed twice, I still could not gain access to retrieve my luggage. The matter had to be escalated to an onsite team to resolve. I asked for my final receipt to be emailed at the time of checkout, was given assurances it would be done and it wasn't sent. I had to call back to the hotel two days later to request it. Worst experiences ever! This was the first and the last time I will stay at a Holiday Inn

4

Andrew

6. okt. 2023

·

Overnattede 5 nætter

Night staff sleeping on couch at 2am. Sleeping at desk at 12am. No one ever at the front desk. Rooms gross. Paint peeling. Low water pressure and temp. Housekeeping does awful job. Overall 2/10

Night staff sleeping on couch at 2am. Sleeping at desk at 12am. No one ever at the front desk. Rooms gross. Paint peeling. Low water pressure and temp. Housekeeping does awful job. Overall 2/10

2

Nelyssa

25. okt. 2023

·

They over charged my credit card by over $200 and they can’t even get decent water pressure or hot water! Would not stay here again. Front desk at night was rude as well !

They over charged my credit card by over $200 and they can’t even get decent water pressure or hot water! Would not stay here again. Front desk at night was rude as well !

4

April

29. maj 2024

·

Overnattede 1 nat

The room was fine. The front desk employees need training. I booked 2 rooms on the same transaction but for some reason they only could see one in their system. She did get me another room at the same rate. It was a 1 night stay. I get an alert from my bank and I have been charged 4 times for these 2 rooms. Went to the desk to speak to someone. Clerk kept saying no I only see one charge. No I'm having to dispute the extra charges for the room. Will not go back. My group had 7-9 rooms. We will not return

The room was fine. The front desk employees need training. I booked 2 rooms on the same transaction but for some reason they only could see one in their system. She did get me another room at the same rate. It was a 1 night stay. I get an alert from my bank and I have been charged 4 times for these 2 rooms. Went to the desk to speak to someone. Clerk kept saying no I only see one charge. No I'm having to dispute the extra charges for the room. Will not go back. My group had 7-9 rooms. We will not return

10

Lily

8. jul. 2025

·

Overnattede 2 nætter

Staff was very friendly, good location, and super clean!

Staff was very friendly, good location, and super clean!

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Lokation

Beliggenheden er bekvem og generelt rolig, og flere fremhæver et eksklusivt og sikkert område samt let adgang til DFW og motorveje. Et par gæster fandt det lidt vanskeligt at nå fra hovedvejene.

Relaterede gæsteanmeldelser

8

Theresa

29. maj 2025

·

Overnattede 2 nætter

Very nice hotel located of the freeway. Quiet and clean with friendly staff. We were in town for a family member graduation. Will definetely stay again in the future.

Very nice hotel located of the freeway. Quiet and clean with friendly staff. We were in town for a family member graduation. Will definetely stay again in the future.

10

Michael

22. mar. 2025

·

Overnattede 1 nat

This property was great! It was easy to access and park, checkin was quick and flawless, the property was clean and well maintained. I also really liked the room. It was spacious and well laid out, with plenty of room to sit and work. My only regret is that my schedule only allowed me to be there for a few hours to sleep and then I had to move on to my next event. This was a room I would have loved to set up in for a few days to work. I will be back for future works trips.

This property was great! It was easy to access and park, checkin was quick and flawless, the property was clean and well maintained. I also really liked the room. It was spacious and well laid out, with plenty of room to sit and work. My only regret is that my schedule only allowed me to be there for a few hours to sleep and then I had to move on to my next event. This was a room I would have loved to set up in for a few days to work. I will be back for future works trips.

8

Linda

2. feb. 2024

·

Overnattede 1 nat

Nice hotel. A little hard to get to-off the main roads.

Nice hotel. A little hard to get to-off the main roads.

10

Martin

27. apr. 2024

·

Overnattede 2 nætter

Location and price with large events in town. Able to go to all the activities with out extra miles to get a great hotel rate.

Location and price with large events in town. Able to go to all the activities with out extra miles to get a great hotel rate.

10

Teresa

9. apr. 2024

·

Overnattede 1 nat

Overall room iss spacious, clean and modern. Great for staying "close" to DFW. Having a restaurant on site is a great bonus!

Overall room iss spacious, clean and modern. Great for staying "close" to DFW. Having a restaurant on site is a great bonus!

10

Stephanie

18. apr. 2024

·

Overnattede 1 nat

Great hotel for the price. Very friendly and accommodating staff. Updated and clean hotel, super convenient location.

Great hotel for the price. Very friendly and accommodating staff. Updated and clean hotel, super convenient location.

10

jason

14. feb. 2025

·

Overnattede 1 nat

good location, nice spot

good location, nice spot

10

Rodney

15. apr. 2024

·

Overnattede 1 nat

Great location and staff.

Great location and staff.

8

Anson O

3. nov. 2024

·

Overnattede 4 nætter

The location is an upscale area north of Ft Worth. Very accessible to the airport.

The location is an upscale area north of Ft Worth. Very accessible to the airport.

10

Richard

13. apr. 2024

·

Overnattede 2 nætter

Property well located to our event and located in a quiet, safe neighborhood

Property well located to our event and located in a quiet, safe neighborhood

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AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Spisning

Feedback om spisning er overvejende negativt til blandet: morgenmad er normalt ikke inkluderet og bedømmes ofte som gennemsnitlig eller dårlig. Flere anmeldelser rapporterede, at restauranten/baren på stedet var lukket eller tilbød begrænsede muligheder.

Relaterede gæsteanmeldelser

6

Parag

1. jul. 2024

·

Overnattede 2 nætter

Restaurant not operation, self service b’fast was modest at best! I recommend that the b’fast be offered complementary until a proper menu can be served.

Restaurant not operation, self service b’fast was modest at best! I recommend that the b’fast be offered complementary until a proper menu can be served.

8

Johnna

18. mar. 2024

·

Overnattede 2 nætter

Check on was easy. The front desk staff was very nice and helpful. The entire hotel was clean and neat. We did have a problem with our breakfast voucher. We added breakfast during our booking. It did not show up in the hotels system. They did accept once I showed the booking on my phone. We always enjoy breakfasts at our hotels but this hotel breakfast was not very good and not included with the room. The breakfast is served in the attached bar/grill and the seating is odd and the servers cleaning up is very loud and obtrusive. I’m not sure if the rooms are not as insulated as others but sounds from other rooms, hallways and above could be heard all hours. One of the cleaning staff had a loud conversation on her phone with the speaker on.

Check on was easy. The front desk staff was very nice and helpful. The entire hotel was clean and neat. We did have a problem with our breakfast voucher. We added breakfast during our booking. It did not show up in the hotels system. They did accept once I showed the booking on my phone. We always enjoy breakfasts at our hotels but this hotel breakfast was not very good and not included with the room. The breakfast is served in the attached bar/grill and the seating is odd and the servers cleaning up is very loud and obtrusive. I’m not sure if the rooms are not as insulated as others but sounds from other rooms, hallways and above could be heard all hours. One of the cleaning staff had a loud conversation on her phone with the speaker on.

6

Jeffrey

7. jan. 2026

·

Overnattede 1 nat

The bar and restaurant are closed

The bar and restaurant are closed

6

Kerry

19. jan. 2023

·

Overnattede 19.375 nætter

Terrible breakfast

Terrible breakfast

6

Madan

25. jan. 2025

·

Overnattede 2 nætter

The hotel did not have breakfast and onsite restaurant was closed. coffee did not have average with no normal creamer choice

The hotel did not have breakfast and onsite restaurant was closed. coffee did not have average with no normal creamer choice

8

Monica

21. jul. 2024

·

Overnattede 7 nætter

Great location, breakfast average,

Great location, breakfast average,

6

Tiffany

4. mar. 2024

·

Overnattede 2 nætter

Don't pay ahead for the breakfast when you book your room. The hotel claimed they didn't see where I paid for them on their end so I was out that money. They wanted $12.99 per person for a breakfast I wouldn't eat for free.

Don't pay ahead for the breakfast when you book your room. The hotel claimed they didn't see where I paid for them on their end so I was out that money. They wanted $12.99 per person for a breakfast I wouldn't eat for free.

8

Tess

11. okt. 2025

·

Overnattede 3 nætter

Generally speaking, the hotel is clean and well kept however in our room, the couch seat was stained The breakfast was not very good. The eggs were robbery. The French toast was tough. They seem to only have one person making the breakfast and doing housekeeping throughout the hotel.

Generally speaking, the hotel is clean and well kept however in our room, the couch seat was stained The breakfast was not very good. The eggs were robbery. The French toast was tough. They seem to only have one person making the breakfast and doing housekeeping throughout the hotel.

6

Rebecca

8. apr. 2024

·

Overnattede 2 nætter

So, we picked this hotel over other similarly priced ones because it said breakfast was included. It is not. It’s $9.99 per person. The indoor pool was also freezing. I asked at the front desk and it sounds like they won’t be heating the pool anytime soon. Pretty disappointing. The room was fine, but I wanted the extra amenities.

So, we picked this hotel over other similarly priced ones because it said breakfast was included. It is not. It’s $9.99 per person. The indoor pool was also freezing. I asked at the front desk and it sounds like they won’t be heating the pool anytime soon. Pretty disappointing. The room was fine, but I wanted the extra amenities.

10

Donna

16. jun. 2025

·

Overnattede 2 nætter

The restaurant on the property did not offer the food options I was looking for, so I decided to walk to the barbecue place on the service road for dinner. I notice that in stayed empty the hold time I was there.

The restaurant on the property did not offer the food options I was looking for, so I decided to walk to the barbecue place on the service road for dinner. I notice that in stayed empty the hold time I was there.

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6

Jared

28. sep. 2026

·

Overnattede 3 nætter

Hotel itself looks OK. Pullout bed seemed older and half broken. No lock on the bathroom door. Pool smelled funky, decided not to use it.

Hotel itself looks OK. Pullout bed seemed older and half broken. No lock on the bathroom door. Pool smelled funky, decided not to use it.

8

Cynthia

23. sep. 2026

·

Overnattede 2 nætter

Great value for the $

Great value for the $

4

jose

21. sep. 2026

·

Overnattede 1 nat

Trash was left in bedroom by previous guests that wasn’t picked up by housekeeping. Pullout sofa bed was broken, no additional bedding in closet for sofa bed.

Trash was left in bedroom by previous guests that wasn’t picked up by housekeeping. Pullout sofa bed was broken, no additional bedding in closet for sofa bed.

10

Maddie

30. aug. 2026

·

Overnattede 1 nat

very nice hotel for a good price and in a good area

very nice hotel for a good price and in a good area

8

Zariya

22. aug. 2026

·

Overnattede 3 nætter

It was not bad overall the guy at the counter was a little rude but overall not bad

It was not bad overall the guy at the counter was a little rude but overall not bad

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Priser for kommende datoer

november 2026

sø.	ma.	ti.	on.	to.	fr.	lø.
1	2	3 $96	4 $96	5 $88	6 $96	7 $79
8 $85	9 $77	10 $78	11 $89	12 $91	13 $83	14 $79
15 $83	16 $89	17 $89	18 $90	19 $106	20 $87	21 $87
22 $78	23 $85	24 $92	25 $97	26 $99	27 $91	28 $99
29 $85	30 $126

december 2026

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