Name: Kimpton Cardinal Hotel by IHG
Address: 51 East 4th street, Winston-Salem, North Carolina, USA, Winston-Salem, North Carolina, US
Price range: 150 $–1.290 $ per night
Rating: 8.78

Was Gäste sagen

Im Kimpton Cardinal Hotel by IHG loben Gäste das historische Art-déco-Gebäude, die lebhaften Gemeinschaftsbereiche mit Kegelbahn und einem hervorragenden Fitnessstudio, die fußgängerfreundliche Lage im Stadtzentrum und im Allgemeinen freundliches Personal, während sie eine uneinheitliche Zimmerqualität, gelegentliche Reinigungsfehler und Probleme mit der Temperaturregelung bemängeln.

Viele genießen das Restaurant The Katharine und die Lobbybar, obwohl einige das Frühstück durchschnittlich oder die Preise hoch fanden. Zu den häufig genannten Nachteilen gehören verwirrendes oder ausschließlich mit Valet-Parkservice verfügbares Parken, langsame Aufzüge, gelegentliche Geräusche von Haustieren oder Türen sowie veraltete Fernseher oder eine begrenzte Aussicht in einigen Zimmern. Erwarten Sie einen stilvollen Aufenthalt im Stadtzentrum mit guten Annehmlichkeiten und unterschiedlicher Umsetzung.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

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Leistungen

Beliebtes Fitnessstudio und Untergeschoss mit Kegelbahn, Basketball und Spielen; Lobbybar und Weinempfang werden geschätzt. Als Nachteile werden der Valet-Parkservice oder unklare Parkmöglichkeiten, gelegentlich langsame Aufzüge, WLAN-Gebühren und dunkle öffentliche Bereiche genannt.

Reinigung

Viele Gäste fanden die Zimmer und Gemeinschaftsbereiche sauber, einige beschreiben die Räume sogar als makellos. Wiederholte Berichte erwähnen jedoch Versäumnisse bei der Reinigung (Staub, fleckige Bettwäsche, mangelhaftes Staubsaugen), anhaltenden Rauch- oder Geruch in den Fluren sowie gelegentliche Reinigungsfehler im Zusammenhang mit Wartungsarbeiten.

Zimmer

Die Zimmerqualität ist unterschiedlich: Einige sind geräumig und verfügen über moderne Badezimmer und eine stilvolle Ausstattung, während andere klein, dunkel oder veraltet wirken und eine begrenzte Aussicht und ältere Fernseher aufweisen. Wiederkehrende Beschwerden beziehen sich auf laute Türen oder Haustiere sowie harte Kissen oder unbequeme Betten.

Dienstleistung

Der Service wird häufig als freundlich, aufmerksam und zuvorkommend durch die Teams von Valet, Rezeption und Restaurant gelobt. Dennoch berichten mehrere Bewertungen von unhöflichen oder nicht reagierenden Interaktionen an der Rezeption und Verzögerungen bei der Lösung von Problemen oder der Erfüllung von Wünschen.

Ähnliche Gästebewertungen

10

Stephen

22. März 2024

·

Aufenthalt am 1 Nacht

Front staff was exceptional...One staffmember went out of his way to help me intk the hotel from walking from garage behind hotel...Retaurant staff (barfender) was outstanding...I def will stay here again and highly recommend...

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4

thomas

23. Nov. 2024

·

Aufenthalt am 1 Nacht

Room was dirty, the bathroom rug and towels had brown stains (I don’t want to know what it was) I called housekeeping to bring me some new towels and remove the rug. The AC was locked so I had no control over the room temperature and it was unbearably hot. I called the front desk once asking for someone to fix it. They said they would send someone. I waited an hour. They never came. I tried it again. They never came. The bathroom sink was clogged and would not drain. Rather than try and call again for someone to fix it, I just took it apart and fixed it myself. 8:45am multiple knocks on door from housekeeping with DO NOT DISTURB SIGN ON THE DOOR! Could not fall back asleep. I needed to stay a second night and inquired with the front desk about booking a second room. They quoted me a price that was $50 more than Hotels.com and would not come down to match it. I asked wouldn’t they rather I booked direct and was told “I really don’t care” Front desk was rude and dismissive. I’m not sure what’s happened to this property. I’ve stayed here probably a dozen times since this hotel opened, back as far as their opening week in 2016. Honestly it’s more disappointing each time. Unless something changes I’m sure this will be my last stay.

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10

Francisco

2. Aug. 2023

·

Aufenthalt am 1 Nacht

Exceptional service by the valet - Jason, front desk - Hannah and restaurant - April. We return monthly and this is the reason!

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2

thomas

25. Nov. 2024

·

Aufenthalt am 1 Nacht

I’ve stayed at KIMPTON hotels all over the world for the past 15 years.. including this one multiple times. I don’t know what has happened with this property, but it is by far the worst. So many things went wrong with this stay I can’t even begin to list them. I will say this.. everything could have been addressed if there was a single person who gave a damn. Pretty much the entire front desk staff should be fired. Incredibly rude and dismissive, None of them know a damn thing about hospitality. This is coming from someone who has been in the boutique hotel industry for 25+ years.

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10

Jeffrey

10. Nov. 2025

·

Aufenthalt am 2 Nächte

The room was excellent and the staff was extremely attentive. They reached out numerous times throughout my stay to ensure everything was perfect with my stay and offered assistance if I needed anything. Great guest service!

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10

Tammy

30. Juli 2025

·

Aufenthalt am 1 Nacht

We just stayed one night traveling to the coast. The check in was easy. They had valet parking. The bar/restaurant area was great. All staff we encountered were friendly and polite.

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10

James

11. Nov. 2023

·

Aufenthalt am 1 Nacht

Traveled to Winston for a quick trip with my wife, 5 year, and 3 year old. We couldn’t have been happier with this place. It was a beautiful remodel, but our stay was exceptional because of the service really. Letia and Kenya at the front desk were absolutely the best! The went out of their way to make us feel welcome and accommodated. We called ahead and they got us into our room early and even allowed us some extra time on check out day. I read a lot of complaints about this place, so we were reluctant to stay. Everything was very clean. The game room area was like nothing I’ve seen in a hotel before with a bowling alley, pool table, basketball court, and lots of TVs. I can say without a doubt that we will stay here again.

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2

Amanda

30. Okt. 2025

·

Aufenthalt am 1 Nacht

The entire thermostat unit was broken. The room was hot overnight and I could not sleep. I was there for an evening for a work conference. I had to call the front desk twice to get any sort of help - which none was granted but a 4 inch desk fan. Extremely dissatisfied by the customer service and support received and would NOT recommend.

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4

Alejandro

29. Nov. 2024

·

Aufenthalt am 3 Nächte

We really liked the hotel which is in a historic building and most of the staff was outstanding. Most of the people at the front desk and all of the people in the restaurant were just incredible. However, on Sunday, November 23, our room was not made up, and the front desk had asked if I had left the do not disturb sign on, I did not, and I asked for some towels and soaps, and told them not to bother cleaning it up as it was late. They sent nothing and said nothing and so when I left the next morning at five in the morning, I let the person at the desk know and he apologized, but that was it. I’ve been at hotels where this happens before, and they usually go way out of their way to Apologize and try to make things right. I did not get the feeling that anybody was terribly interested here. I rarely leave bad reviews because I know every company/person has a bad day. But here, I think more could have been done if they didn’t have somebody to give me towels or they didn’t have towels they could’ve called my room and let me know. Would’ve been fine. The restaurant was another story. They were most kind and really made you feel welcome.

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4

Nahleena

13. Okt. 2024

·

Aufenthalt am 1 Nacht

The customer service representative was unpleasant throughout the entire interaction of checking in. He was outside smoking as we entered the lobby, when he finished his cigarette he stated that we should have let him know we were checking in. There were zero nicety’s, he was shaking as if he was furious, took longer than usual to check us in, especially since we had a reservation. The experience was upsetting. To say the least! Hotel is a nice accommodation, we typically stay there when visiting Winston, unfortunate that this transpired.

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Zentrale Lage im Stadtzentrum, die Restaurants und Aktivitäten zu Fuß erreichbar macht. Einige bemerkten die nahegelegene Straßenaktivität und dass die Gegend zuweilen ruhig sein kann.

Gastronomie

Das gastronomische Angebot, insbesondere The Katharine, erhält häufig Lob für gutes Essen, Cocktails und eine lebhafte Bar, zusammen mit einigen positiven Erfahrungen mit dem Zimmerservice. Einige Gäste fanden das Frühstück begrenzt, die Preise hoch oder besondere Erlebnisse enttäuschend.

Monat	Durchschnittspreis
Januar	192 $
Februar	225 $
März	437 $
April	289 $
Mai	257 $
Juni	241 $
Juli	227 $
August	266 $
September	253 $
Oktober	295 $
November	213 $
Dezember	174 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $253	18	19
20 $150	21 $216	22 $216	23 $252	24 $391	25 $356	26 $424
27 $202	28 $426	29 $1.082	30 $273

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $613	2 $1.289	3 $1.290
4 $248	5 $205	6 $221	7 $229	8 $221	9 $214	10 $318
11 $179	12 $273	13 $297	14 $257	15 $473	16	17
18	19	20 $349	21 $424	22 $296	23 $568	24 $375
25 $166	26 $246	27 $275	28 $281	29	30	31

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Monatliche Durchschnittspreise

Über diese Unterkunft

Standort

Zimmeroptionen

Premium-Zimmer, 2 Queen-Betten (Exterior View)

Studiosuite, 2 Queen-Betten

Suite, 1 Schlafzimmer

Zimmer, 2 Queen-Betten

Zimmer, 2 Queen-Betten, barrierearme Badewanne (Mobility)

Studiosuite, 2 Queen-Betten, rollstuhlgeeignete Dusche (Mobility)

Suite, 1 King-Bett, rollstuhlgeeignete Dusche (Mobility)

Zimmer, 1 King-Bett, barrierefrei (Mobility)

Zimmer, 1 King-Bett

Zimmer (Essential)

Presidential-Suite, 1 Einzelbett

Zimmer, 1 King-Bett, barrierefrei (Mobility, Roll-In Shower)

Zimmer, 1 King-Bett (Exterior View)

Premium-Zimmer, 1 King-Bett

Gästebewertungen

Fantastisch

Wer übernachtet hier?

Was Gäste sagen

Richtlinien der Unterkunft

Check-in-Anleitungen

Gut zu wissen

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