Park Regis Birmingham

Hotel was very clean and modern.

Lovely foyer & entrance, but rooms need updating

Slow check in was keen I was given a rating card without telling where my room was. Room was not clean wrappers and rubbish in the bin, tried to order room service rang out several times no answer. I went down and ordered my meal directly with the bar, After a 40 minute wait it finally arrived old and missing items. The curry was more bones than meat and missing nan bread, the cheese board no chutney. Again tried calling no answer. I tried to discuss this at check out. Was told I wasn’t alone many customers complained about missing food, no refund offers for missing items or apology

poor gym. poor service - very slow.

Handy location and helpful staff. Only a few minutes walk into town and had parking (for a fee). Booked a deluxe double, but unsure what made it any different to a standard room. Was basic with a view of a small building's roof. Large brown stain on the duvet which we told reception about, who came to inspect. Was provided with a new duvet cover that we had to fit ourselves. Reception and entrace were lovely so expected a little more from the room itself, but did the job for one night which is all we needed. Comfy bed.