Grand Hyatt Chengdu

Excellent Hotel…really!

Here are the reviews: 1. Convenient Location The hotel is about a 5–8 minute walk from Chunxi Road Metro Station, making it a convenient choice for travellers who prefer exploring by public transport. There are also many shopping malls nearby, such as IFS and dining options within walking distance. 2. Excellent Housekeeping The room was cleaned thoroughly every day, and the tea and coffee supplies were replenished regularly. The housekeeper also paid attention to small details, such as ensuring the tissue box was always well stocked. These thoughtful touches were much appreciated. 3. Check-in and Check-out Experience During check-in, the staff attempted to upgrade us to a suite at an additional cost, even though we had already prepaid our stay through Hotels.com. We politely declined the offer, and the check-in process continued smoothly. It is common for hotels to request a security deposit at check-in. However, we were surprised that the required deposit was RMB 3,000, which we felt was relatively high compared with our previous hotel stays. At check-out, the staff provided a receipt confirming that the RMB 3,000 deposit had been released and advised us to contact our credit card issuer if there were any issues with the refund. While we understand that the actual refund timing depends on the credit card company, it would have been reassuring if the hotel had explained the expected processing timeframe more clearly.

Good room (bed, shower pressure, towels), great gym + sauna/cold plunge, awesome breakfast buffet (especially the staff) - highly recommend for business travel.

Great location within walking distance of lots of attractions. Staff were friendly and helpful. Rooms cleaned daily. Very enjoyable stay at this hotel.

Excellent location and very good service. Love the location. Rooms are generally well maintained and clean. Staff are super helpful and friendly.