The Lodgings Hotel SureStay Collection by Best Western

Great spot by the airport , provides free shuttle service to Grace Bay , great service

I spent my birthday here over the weekend and I enjoyed it. I love the night time pool and jacuzzi

A nice location close to the airport. We had a one night stay before catching a small flight to a smaller island. It was pleasant, clean, the bar/restaurant had good food and drinks, and the service was great. They also provide a free shuttle from/to the airport.

convenient location with shuttle near airport worked well appreciated pool would have liked hot tub to be hot

Air con didn't work. Hot tub is cold. Can clearly hear phone calls from adjacent room. Was cheaper and you get what you pay for. It's a reasonably modern nice facility. There are just a few shortcomings.

Staff was very helpful. If you don't have any car rented , hotel provide a free shutter service to Grace bay beach (ask at the reception). I took the service with my family the first day and it was good. Shutter service is also available at the hotel to the airport. Area around the property is poor. Property is located on the old airport road which looks abandoned. However, it is walking distance from Smart supermarket.

I enjoyed my stay. The room was clean, the restaurant served good food, the pool area was nice, liked the safe security method with the card getting into the gate areas of the resort and the airport shuttle was on point both arrival and departure. My only issue is trying to get in touch with the property manager in because my flight was rescheduled for the next day because there were no other flights that whole day. I informed the resort and Expedia of this..Expedia said they have made alot of attempts getting in contact with the property manager for whether a refund approval or Not for the one day that was impossible for me to stay. Im still also reaching out again via Whatsapp to the resort of contacting the manager to resolve this. I feel ignored and feel bad that i paid a lot of money for one night I couldn't make due to flight being rescheduled the next day out of my control.

The pool was not well maintained and not very inviting. Besides the attached restaurant which has a limited menu, there are very few restaurants nearby. The surrounding area looked very rundown. We would not go back there again.

2 pools

Fabulous service, awesome check in person, who also doubled as a restaurant assist, and the bar tender, “she” was wonderful. The cooks made fantastic eats. We stayed for one night at the best western next to the Turks and Caicos airport Jan 2023, so we could wait for our group to collect, then we headed to the all inclusive we had booked. Transpiration can cost 10 dollars per person to go 3 - 5 miles. We had 19 people. The cost was 180 (discounted by 10 USD), then we added a tip. The airport shuttle at this hotel only has 2 free trips from and over to the airport. The hotel shuttle/van can hold 5 people with luggage (we got different answers) or possibly 8 (the van is not the larger one) There is a store close to this hotel, if you need sunblock or other items. Restaurants within walking, near the grocery store or you can eat at the restaurant on site.

The rug on the floor has clearly never been washed. The bathroom has not been cleaned in ages, there was green stuff in grout. The drain cover for the face basin didn't open. I had to spit in the toilet and flush while brushing. I had checked in late evening and had to run out. It was midnight when I got back and had no one to call. I have pics as proof.

We had to stay another night in T&C due to a canceled flight so we choose this place since it’s very close to the airport. I wouldn’t have been able to stay more than one night. There was an injured but still alive German cockroach in the shower, smashed mosquitoes against the wall, crumbs on the floor, and the towels were stained. Not to mention when we got here the front desk had stepped away to pick up people from the airport so we had to wait for him to get back. I didn’t have any issues with mosquitoes during our 6 day stay, however, after coming here I found 5 bites. We couldn’t even enjoy our dinner from Sweet T’s (excellent chicken!) while sitting outside. All in all, we had a safe spot to stay that was in a convenient location but I would not stay here again.

This place is a good hotel to spend a night but no more. Room was clean, but the tv didn’t work, not a big deal. The staff let my wife and I lounge around the pool until our afternoon flight to Grand Turks.

Very clean

Clean, spacious. Restaurant on property was convenient

The room was not very clean. The AC did not keep the room cool, therefore you had to keep the fan on. However,the fan function was attached to the light. If you turn off the light, you turn off the fan. There were small flies in the room. I wish i could share photos.

The area was decent the staff isn’t that helpful and the room was set up nice but it was dirty . Room needs to be disenfected .Toilet bowl was dirty with a ring of dirt and bugs in it they didn’t even check the room before checking it in for me . Sheets also had stains and stains on bathroom door and room needs to be dusted

The property was very cleaned slso the room and the services were very nice and i love the environment

The hotel is nice, clean, the pool area is really nice, the staff are great and it is affordable. It is on the airport runway but it’s surprisingly not that noisy. I did not have any issues with plane noise. But it is in an area with not much of interest. You can walk to Five Cays beach, distance isn’t bad, just along some busy roads and sidewalks are dodgy. They have a shuttle to Grace bay daily. For the price it’s worth it. Uber would make it a great deal.

The shower was not clean. It had long hair in the drain. The shower head sprays water everywhere. The toilet stopped working at one point and required a Plummer to fix it. The small poor outside our room wasn’t clean. The restaurant connected to the hotel opened at 9am for breakfast which most restaurants starts at 7am.

No hot water, AC doesn’t work, insects in shower….JUST HORRIBLE!

Tv didn’t work (no signal all night) & A/C took a while to get cold (very warm room)

It is a quiet area, and I felt secure when I was there. My room was clear, but the bed was not comfortable for two people.

Room had one tiny window. Pool was full of bugs. Tv did not face the bed making it very difficult to view. Could not connect my streaming service with the TV, so it stayed off and we watched on my phone.

The shuttle was convenient to the hotel. This hotel literally abuts the airport. It’s great for a nights layover. Thankfully, the rooms are decently soundproofed. There is a microwave and a larger than mini sized refrigerator. There are gates that require a key card to get in, so I’m assuming that means it might not be the safest area, but the fence is high and sturdy.

Check in was good. Room had a smell but the smell left once we put in the fan. I’m guessing since room doesn’t have window there really is no circulation. Remote for Netflix not working properly but was able to watch live tv. All in all good.

Air con didn't work. Hot tub is cold. Can clearly hear phone calls from adjacent room. Was cheaper and you get what you pay for. It's a reasonably modern nice facility. There are just a few shortcomings.

No TV or Wifi

Nice enough. Room clean, with plenty of towels. But, the room was very dated. Shower not very strong and took eight minutes to get barely warm. However, it’s perfectly suitable as an overnighter as we travelled to north Caicos the following day.

Location is good for business people who need just a bed and can tolerate noise round the clock with the airport across the street. Must have a vehicle to get around with cost of taxi

The staff was rude and insulting at the front desk, regarding the payment for the room. I offered to leave the guarantee cash when my card wasn't working, I offered to leave another card number but they were very rude and not cooperative at all. It took me 2 hours to check in.

We had an awesome stay at the Lodgings. The staff were very polite and helpful. They’ll definitely see me again.

I prepaid this stay through Hotels.com for my college daughter on her way to study marine bio on South Caicos. When she arrived, they asked for a credit card for incidentals. A few days later, she saw a charge for the entire stay on her credit card. Months later, and countless phone calls and emails to the property, to Hotels.com and to Best Western corporate, we have never been reimbursed. The hotel rarely answers the phone, and have never been helpful. We were told numerous times by the property that a refund had been issued - a lie. Both Hotels.com and Best Western say it’s the property’s responsibility and they can’t do anything. The Lodgings is dishonest and will not communicate with you.

Close to the airport, helpful staff, clean room and onsite restaurant

Front desk personnel were missing several times during the day. No one around. Room is in poor condition. AC only works if you leave lights on so at nights it was very hot. Shuttle service only exists if they want to.

I enjoyed my stay. The room was clean, the restaurant served good food, the pool area was nice, liked the safe security method with the card getting into the gate areas of the resort and the airport shuttle was on point both arrival and departure. My only issue is trying to get in touch with the property manager in because my flight was rescheduled for the next day because there were no other flights that whole day. I informed the resort and Expedia of this..Expedia said they have made alot of attempts getting in contact with the property manager for whether a refund approval or Not for the one day that was impossible for me to stay. Im still also reaching out again via Whatsapp to the resort of contacting the manager to resolve this. I feel ignored and feel bad that i paid a lot of money for one night I couldn't make due to flight being rescheduled the next day out of my control.

The lodgings is the perfect place to stay if you have to get to the airport early. Decent restaurant, free shuttle and nice staff

The team were very helpful and accommodating.

Office fermée mais l’employer était à l’intérieur et à fait passer la clé à l’agent de sécurité. On m’a fait signer une feuille sans explication et aucune indication. Disons que je me sentais pas le bienvenu

Check in took way too long and there was no line up. It took 50 minutes because motel couldn’t get their guarantee of funds from our prepaid Expedia booking.

Me gusto que esta cerca del aeropuerto

Very convenient hotel next to the airport. Very well kept, comfortable rooms, pool and good convenience home made food served next door

Hotels very expensive in Providenciales and the value for money is non existent. They are overpriced for what you get. Luckily the door men in the airport called the hotel for them to send me a pick up I did not eat here just overnight

Staff was very helpful. If you don't have any car rented , hotel provide a free shutter service to Grace bay beach (ask at the reception). I took the service with my family the first day and it was good. Shutter service is also available at the hotel to the airport. Area around the property is poor. Property is located on the old airport road which looks abandoned. However, it is walking distance from Smart supermarket.

J'ai choisi cet hébergement pour sa proximité avec l'aéroport et le service de transport offert de et vers l'aéroport.La navette était à l'heure, la chambre propre et équipée des essentiels. La nourriture servie au resto est de qualité!!En gros un hébergement pratique et agréable.

The pool was not well maintained and not very inviting. Besides the attached restaurant which has a limited menu, there are very few restaurants nearby. The surrounding area looked very rundown. We would not go back there again.

The location is convenient, near to the airport.

The hotel is nice, clean, the pool area is really nice, the staff are great and it is affordable. It is on the airport runway but it’s surprisingly not that noisy. I did not have any issues with plane noise. But it is in an area with not much of interest. You can walk to Five Cays beach, distance isn’t bad, just along some busy roads and sidewalks are dodgy. They have a shuttle to Grace bay daily. For the price it’s worth it. Uber would make it a great deal.

Convenient for airport.

Location is good for business people who need just a bed and can tolerate noise round the clock with the airport across the street. Must have a vehicle to get around with cost of taxi

Great place good food and terrific service

The hotel had promised breakfast during the reservation as soon as I arrived the employees told me I have to pay for it

A nice location close to the airport. We had a one night stay before catching a small flight to a smaller island. It was pleasant, clean, the bar/restaurant had good food and drinks, and the service was great. They also provide a free shuttle from/to the airport.

The rooms here are lovely and well kept! Staff were very friendly and helpful. Only downside is that the restaurant is pretty bad... poor service and food that is reheated from a freezer to just about warm with watered down ketchup. Definitely need to go further afield for good food as the other local options also aren't great in the evenings. I also recommend that you get lots of water at the supermarket because they provide two water bottles which dont last very long.

Restaurant breakfast is ok. Subpar. Limited options. Staff was friendly. Room was ok.

Il parle de déjeuner inclus mais il faut payer pour le déjeuner

The pool was not well maintained and not very inviting. Besides the attached restaurant which has a limited menu, there are very few restaurants nearby. The surrounding area looked very rundown. We would not go back there again.

This hotel is not a bed and breakfast place. There’s no restaurant in the hotel. There’s a bar but they don’t open until 9-10 and one day they didn’t have bread, the other day they didn’t have fries and for two days in a row they were closed. So we had to walk around and find out if there was anything to eat! I asked for towels and it took them a day and a half to send someone to give us new towels!! I checked the office/reception and no one was in there the 3 different times of the day I checked. One of the guests told me the person works here is also the van driver and he needs to lock the office to go the airport and pick up guests!! The day we checked out the office was manned by a friend of the manager unable to do anything. We were trying to get breakfast and have an early morning swim before checking out but our key card was not working and no one was around to fix it. We had to have the maintenance guy let us into our room after breakfast, after our swim and again after returning our rental car. There were Beatles in the bathroom and the shower pan in so narrow we couldn’t take shower together. The mattress was old and really uncomfortable. We asked for more coffee bags for the 5 days we were there and they gave us only one extra (there was already two bags in the room). I’ve been to many different countries and hotels of different qualities. The service here was the worst and the fact that there was no breakfast just blows my mind.

The staff at the hotel were helpful, the large pool at the property was very pretty. The staff at the restaurant were not very friendly or hospitable and the food was average

The shower was not clean. It had long hair in the drain. The shower head sprays water everywhere. The toilet stopped working at one point and required a Plummer to fix it. The small poor outside our room wasn’t clean. The restaurant connected to the hotel opened at 9am for breakfast which most restaurants starts at 7am.