ibis Styles London Heathrow Airport

I don’t know if this hotel has changed hands but the service I received at this hotel was terrible. There had been a mix up with booking a room. Initially, I booked a twin room to pay at the property, but I was charged before I got there. So then I rebooked another twin room with my partner’s credit card. The reception staff then claimed I booked two rooms. I hadn’t. Hotels.com told me they’d refund me the amount that left MY account. The reception staff tried to fob me off and said a refund would be coming my way. But as the first booking had my card details on it it will get refunded to me. They claimed the payment on my partner’s credit card wasn’t on the system. Then, despite it saying breakfast included, we were charged for breakfast. I shan’t be staying at this hotel ever again.

Always worth stating here, if you have an early flight out of Heathrow, or if you work close by. The place is new, the rooms are functional, clean, modern and comfortable. This ‘style’ that they are so sure they have cracked, is very much a matter of taste/up for debate, but it’s neutral enough to be OK. I’m sure I’ll stay here again at some point.

I was using the hotel as a one night stay before an early morning flight so the proximity and transport to the airport were excellent. The staff were very good and allowed me early access to my room. So, from the practical point of view, it served its place perfectly. However, the comfort of the bed was very poor. The mattress wasn’t just very firm, it was downright solid with no give whatsoever. I also have to say that whoever chose the design of the carpet needs their head examined. The pattern gives the impression that it’s dirty with stains of spillage all over. I know this is a personal point of view but it gave me the impression of uncleanliness and not wanting to walk barefoot on it. So, to sum up: practically - excellent; comfort - poor. Value for money, I suppose where it is and what people will generally use it for, it is good. Would I use it again? Probably not.

very nice and clean . staff were very helpful

Convenient for a morning flight from LHR, but very basic.