Shoregate Hotels

Maintenance has been on the decline. Use to be neater than what it is now

The hotel was very nice, but they don't address guests complaints as well as they should. The hallway walls were repainted, but there were no "wet signs" to inform guests to not touch or rest on the walls. It took days for the paint to dry and paint dripped down the walls onto the floors creating a safety hazard and stains on clothes. I reported this, and all they said was "I'm so sorry ma" But my clothes were badly stained. Also, my car was bashed into while parked on the property under the watch of the hotel night security personnel. Not only did they let the driver go, they didn't informed me and i noticed and brought it to their attention. Again, all i got was "I'm so sorry ma."

There was no backup water supply when the facility needed to shut off the water to the rooms for an emergency repair on Friday, April 18, 2025. This issue caused a significant delay in my activities during this trip. Except for a minor maintenance concern (e.g., what appears to be water stains on the ceilings), my overall stay at this hotel was excellent. The hotel staff members were friendly and nice.

It was good safe environment

The rooms are clean and smell good. I love that there is a refrigerator in the room. The hotel has lots of parking. There are 2 parking lots. There are a lot of food options outside of the hotel. The staff is very nice and helpful. I do wish they would include hand towels in the bathrooms.

Staff were very friendly and the area was safe and quiet.

The stay was lovely. Breakfast was varied and tasted good. Security was constant. The room we stayed in was spacious and clean up daily. The overall service was great

Need to make some improvements to the furniture and overall hotel condition

I like the excellent customer service and the security system of the hotel. I like the fact that the location is centralized. I like the idea of daily breakfast buffet. Great services!

For an hotel that is just 8years old, the maintenance is not so good. The Gym Air condition does not work. The bathrooms are not the best...

Room clean, staff courteous.

The outside and inside is beautiful, like the fact they had good breakfast options and helpful staff. My bathroom just sound like water was constantly running in the toilet like when the tank is filling. And a screeching sound when you sit on the toilet. I also think there’s signs of mold in the bathroom, maybe from humidity from hot water and no way to properly get it out quick.

The bedsheet had stains on it, the phone in the room wasn't working at all, no iron to press ur clothes with, the shower had black moles all around it. The least of all the furnitures were out dated.

Room was clean, staff was impeccable.

Nice hotel , but some amenities need to be maintained or changed The breakfast options are also very limited Otherwise that it’s a nice clean hotel

I will start with the positive note: staff did their job as they should, there was no exceptional customer service but it was not bad either. Major con: First time back in Nigeria after 6 years and I am disappointed in this and many other hotels. I am not picky but expect a certain minimum standard of cleanliness in a hotel. I was given room 208 and on entering the hall way, there appeared to be what looked like a huge shaped mold or mark from water leakage on the ceiling of the 2nd floor. Absolutely disgusting. In my room, the bed was too soft and not at all comfortable for me. The bathroom was dirty, you could tell that it was cleaned on surface level, but there were many dirt marks from in the cracks and crevices of the bathroom from a lack of actual deep cleaning. The shower head was also dirty. I checked in at about 6PM and checked out for my next flight the following morning by 5AM So I did not get to see much with daylight. But it is disappointing to see that a hotel of this nature, that obviously pays staff to clean, does not ensure that cleaning job is inspected for deep cleaning. In a short while, a lot of those molds and dirt in the bathroom will become permanent. Please do better.

Cean rooms, staff polite and helpful

Not impress with the room. Bathroom wasn't good. Bathroom ceiling needs repair and shower wasn't working well. Bed sheet was not great either. Hall way not good

Hotel was very clean. Beds were comfortable. The staff was extremely nice.

Very clean and quiet hotel. AWESOME breakfast buffet!

I had a pleasant and memorable stay. The location in GRA Ikeja is quiet, clean, and easily accessible. The room was spacious, spotless, and the bed offered a touch of luxury and great comfort. However, there was no view from the room, and the staff could be more welcoming—they rarely smiled or made guests feel at ease. The hotel kitchen was also quite slow, with food sometimes taking over an hour to arrive. I'd recommend exploring nearby restaurants for quicker options. Overall, it was a nice experience, but faster service and friendlier staff would make it even better.

Hotel is pleasant and relaxing to stay in. For longer stay they would need to improve the reception of the TV channels in the rooms.

The mattress was extremely soft and that's a deal breaker for me. Booked 2 nights but left without a refund after the first since I didn't sleep a wink. Obviously won't recommend but if you need/want soft mattresses, it's a solid, functional option for the price.

The room is very nice and the staff are very nice too....

My stay was generally good. The only problem was that the mattress on the bed was too soft and caused some discomfort while sleeping.

I normally stay at Shoregate anytime I'm in Lagos. On this ocassion, I booked two nights but the hotel refused to refund a night's stay despite giving advance notice of flight cancellations. The room I was assigned for the remaining night had no hot water and the air-conditioning was very noisy throughout the night. Very disappointed with the declining quality.

AC was too loud Toilet seat broken TV not very clear Staff very dedicated and helpful Not using next time

Great staff. Decent hotel rooms but they need to be renovated.

The rooms are clean and smell good. I love that there is a refrigerator in the room. The hotel has lots of parking. There are 2 parking lots. There are a lot of food options outside of the hotel. The staff is very nice and helpful. I do wish they would include hand towels in the bathrooms.

Need to make some improvements to the furniture and overall hotel condition

Fast check in. Quiet environment. Professional and friendly staff

Checking is always chaotic They cut off hot water in a few hours

The staffs were amazing, they are very friendly and prompt to attend to issues. From the porter, cleaners, restaurant to the receptionists they all worked tirelessly to make sure the guests were happy.

Room was clean, staff was impeccable.

I didn’t like that my room was not ready and it me long time to check in After a long flight, tired could not go to my room to relax

Excellent customer service.

The hotel was very nice, but they don't address guests complaints as well as they should. The hallway walls were repainted, but there were no "wet signs" to inform guests to not touch or rest on the walls. It took days for the paint to dry and paint dripped down the walls onto the floors creating a safety hazard and stains on clothes. I reported this, and all they said was "I'm so sorry ma" But my clothes were badly stained. Also, my car was bashed into while parked on the property under the watch of the hotel night security personnel. Not only did they let the driver go, they didn't informed me and i noticed and brought it to their attention. Again, all i got was "I'm so sorry ma."

My stay was in two parts. I left and returned due to the amazing service I received the first time, which I didn't get at the other hotel I checked into. The staff were brilliant in their job and always have a smile on their face, from the receptionists to the cleaners. Definitely recommend this hotel if you're visiting Ikeja Lagos.

Stayed at this hotel a few years ago and it was okay but this last stay was pretty awful. The standards have dropped significantly. I actually feel like requesting for a refund. The check in process was slow and inefficient. I was made to feel like an inconvenience - it was a pre paid booking. I did not get a room key for the duration of my stay???? How do you check into a hotel without a room key?First time in all my life. The rooms were functional but not special and poorly maintained.

Stayed here last week, whilst in transit through Lagos. The accommodation was of a real high standard, and excellent value fore money. The staff went over and above to ensure I had safe transport to the airport for my flight – well done. Would highly recommend this place

I had a pleasant and memorable stay. The location in GRA Ikeja is quiet, clean, and easily accessible. The room was spacious, spotless, and the bed offered a touch of luxury and great comfort. However, there was no view from the room, and the staff could be more welcoming—they rarely smiled or made guests feel at ease. The hotel kitchen was also quite slow, with food sometimes taking over an hour to arrive. I'd recommend exploring nearby restaurants for quicker options. Overall, it was a nice experience, but faster service and friendlier staff would make it even better.

One of the best value hotels to stay around the airport

Nice place to stay 10 -15 mins drive from airport- both local and international

Staff were friendly and the area is in a very part of the city. Serane environment, very close to shopes. I will chose this place a million times.

There were a variety of dining options in walking distance from the hotel. The restaurant in the hotel offered an international menu. Bed was comfortable. Great location and great value !

Very nice ambience and easy to locate

Nice, safe location for our family. Plenty of good restaurants are nearby (about 15 min walk, 5min drive). I would stay here again next time.

I love the closeness to the airport , bed and water pressure . The hot water was not too hot is the only bad

Was very convenient close to airport and clean and breakfast buffet was very good

I have stayed here 3 x this hotel is super close to the airport , clean and the beds are comfy. showers very good and hot water . truthfully a bargain for the price

I had a pleasant and memorable stay. The location in GRA Ikeja is quiet, clean, and easily accessible. The room was spacious, spotless, and the bed offered a touch of luxury and great comfort. However, there was no view from the room, and the staff could be more welcoming—they rarely smiled or made guests feel at ease. The hotel kitchen was also quite slow, with food sometimes taking over an hour to arrive. I'd recommend exploring nearby restaurants for quicker options. Overall, it was a nice experience, but faster service and friendlier staff would make it even better.

I stay at this hotel when I'm in Lagos, it's location is convenient for being close to the airports. The rooms are clean, beds are comfortable, staff is helpful & friendly. They have a restaurant that you can dine in or have room service. The food options are vast & meals are well prepared & presented. Electricity is reliable & the air conditioning works well. I am always happy with my stays at The Shoregate Hotel.

Nice hotel , but some amenities need to be maintained or changed The breakfast options are also very limited Otherwise that it’s a nice clean hotel

Dinning staff need to be further trained. They kept delivering other people’s orders to my room.

The stay was lovely. Breakfast was varied and tasted good. Security was constant. The room we stayed in was spacious and clean up daily. The overall service was great

Air conditioning had a constant whining loud sound and as someone who suffers from tinnitus this was very unbearable for me. I have a video recording. Room was changed but still no better. Food in restaurant nothing to write home about. They ration the water given in the restaurant to one bottle per guest.

Was very convenient close to airport and clean and breakfast buffet was very good

Very clean and quiet hotel. AWESOME breakfast buffet!

Rude restaurant staff called Anyanwu made up a decision that the management said there was no more to go breakfast all because he was to big to serve a lady customer .

Beautiful place Both the need to improve on their breakfast