Swiss-Belhotel Waterfront Makassar

Initially the room given was a smoker room but lucky enough was changed to a non-smoker on the same night. Otherwise it's unbearable having to endure the smell of the smoke all night long. Staff were very friendly but that was the last night stay there where the room above was very noisy with lots of sounds from people above stomping or running around making so much noise close to 11:00 at night. I reported to the reception but no action was done for half an hour and when I called back with irritated tone the staff hung up on me. That was extremely rude. Those noises need to be dealt with well and quick to ensure other people's comfort. The gym has more than what usual other hotels equipment has. Pity the air conditioning stopped working or maybe deliberately stopped to save energy. Was quite unpleasant to do cardio just using fan on the floor. The breakfast has lots of variety of local and Continental options which caters everybody. Staff there we're very helpful and friendly.

Travelled with kids, receptionist was kind and helpful to get us a connecting room. Clean, great water pressure, awesome sea view!

Lifts were terrible. One was out of order and so everyone waited too long. Ocean view is nice.

Some issues were a challenge. When we checked in our non-smoking room was unavailable and we could only be moved to a non-smoking room after two days. One elevator was out of order leading to very very long wait times as the hotel was full and too many people for just two elevators. When we did move room, we have to stand a queue for 45 minutes just to get our new key

Good