奧斯汀圓石凱悅嘉軒飯店

The staff is so welcoming. After a very frustrating start to our trip at another hotel they were able to accommodate us at the last minute and definitely turned what seemed to be the start of a horrible trip into a very pleasant one! The rooms were nice, clean and everything we wanted. The breakfast was fresh and had so many options to choose from. The bar was an even better surprise! Especially with how the trip started!

The lobby, elevators, gym, breakfast area, and rooms were all clean, quiet, well kept. Easy access to the 45 toll road, 35, and mopac (loop 1). Plenty of parking. Well lit at night, very safe. Staff was pleasant and helpful especially a young lady named Karina. The customer service was 10/10. I would stay here again and would recommend to a friend.

There is free laundry machine to use you just have to have or get soap.

Only pool was small

Excellent hotel. We’ve stayed here the past three years, and love it. The rooms are nice and big. The showers are amazing! All around, a great hotel. I workout, and this is the best hotel gym I’ve seen. Lots of space and dumbbells.

Elevator didn't work; we would climb up four flights of stairs to get to our room because the one that did would take such a long time. Pool was dirty and closed on the one day we had to swim.

Wonderful 2 night stay. Only issue was that One elevator was out of service so lots of time waiting, occasionally took the stairs due to long wait. Breakfast was excellent!

I have stayed here twice, the first time I was not told about the parking fee and I wasn't charged. The second time I was told about the fee and was charged for parking. I most likely won't book here again due to the parking fee.

Only 1 working elevator made for a long wait in the mornings and evenings

Went to the pool, very gross. Hair clumps and bugs floating around. Stayed there for the pool so that was disappointing. Found a bug in my bed. BUT the boys working the desk were very nice and the bed and pillows were very comfortable.

This hotel was very clean with a large room. The breakfast was especially generous in its offerings.

First of all, the room was dirty. The linen on the bed was soiled, and it was evident that the sheets had not been changed from the prior occupant. They did give us another room, but the linen was not clean in that room either, but the floors were a little cleaner. We did go to the desk and request linen to change the bed ourselves. because no one answered the front desk the second time I called. We were also charged a $50 fee, of which we did not know about until we arrived at the Hotel. Not only did they charge my card once, but they charged my card twice for the same charge, and we only stayed one night. After speaking with the manager, Frank, he assured us that the charge was a pending charge and had not been charged to our account. I will continue to monitor it until it is removed. Overall, I was very disappointed with the room and the service we received. We were in town for my sister's funeral, and the reviews had shown this to be a decent facility. I was very disappointed with our experience here.

Clean rooms and great staff

Very clean, almost new property. Rooms spacious, nice shower and comfortable, clean mattress.

Clean and very friendly. Would definitely stay here again.

Very Clean and spacious rooms

Long hairs in the shower and food on fridge from previous guest.

Our stay at this hotel was very disappointing. The air conditioner made a terrible loud noise every half hour, making it almost impossible to sleep. The room’s curtain was broken and couldn’t fully close, so bright lights from the building across the street kept shining into our room all night. On top of that, the floor wasn’t cleaned properly—there was visible trash on the floor. Unfortunately, these issues made our stay uncomfortable, and we expected much better service.

Very clean, will come back.

In my room there is mold on the ceiling and in the bathtub, rusty soap holders, dirty walls. For the price, I expected better facilities, bad, very bad...

Room next to the washer dryer area was noisy and staff wasn’t able to relocate me as hotel was full. Bit what I don’t understand is that why the keep running the laundry all night which was disturbing to sleep

Very clean, almost new property. Rooms spacious, nice shower and comfortable, clean mattress.

Room was great, beds were very comfy and a/c was excellent! Great location - enjoyed being able to navigate around the area without having to get on I-35 every time.

Stay was comfortable,room was clean and quiet. Only problem was the pressure of the water in the shower was very low. Other wise stay was great

Very average place

The room was a really nice size. The TVs were bigger than most in other hotels. Unfortunately, the air conditioner did not cool the room down. We called for maintenance but they told us to give it time, but it never cooled down. The room’s flooring as sticky and the chair cushion was damaged. It could use some updating.

Place was great. My room was bigger than expected.

Very good hotel. Rooms are quite spacious and comfortable

I booked this because it specifically said they had a higher floor room with a tub. When I checked in the clerk confirmed the room he gave me had a tub. After I got in the room and unpacked I discovered ... no tub. I picked this place over the other hotel close by for that reason alone. After 12 hrs on the road I was tired an very very disappointed.

The Stay was good, but some of the plugs in the room was not working to charge up the watches, but overall everything was good

Room next to the washer dryer area was noisy and staff wasn’t able to relocate me as hotel was full. Bit what I don’t understand is that why the keep running the laundry all night which was disturbing to sleep

The staff went the extra mile to assist their guests.

Clean and designed facility with great staff!

This hotel was great. It looks clean and well maintained. The staff was amazing at check in and check out. We felt very welcomed and loved the atmosphere. The room itself was very clean and had everything we needed. We can’t wait to stay here again!

Check in/out process was quick and easy, but we did not receive the room we booked. It was so late when we got there we didn't feel like we could ask for a change.

Beautiful property. Have stayed here before and it never ceases to amaze me how comfortable I am when I stay here. The staff was super friendly and helpful and made check-in a breeze. There’s a reason why I keep coming back. Really love this place!

The hotel was nice, room was spacious and clean! The shower was also very nice with piping hot water, breakfast was also very good! The check in however was a nightmare! I did not get the clerks name but he could not figure out how to check me in and continuously charged my credit card over and over! $120 was taken out of my account but they promised it would be resolved and “put back”! So I’ll give them until the end of the week to rectify the issue.

I was charged $422 for a $148 room on my card.

The staff was very welcoming and accommodating. The front desk attendee/manager- Erkan and Shaina were very professional. We stayed at the property over Christmas Eve and Christmas Day, the staff tried their best to make everyone's stay comfortable while spending Christmas away from their families. One of the hotel guests showed up late for breakfast and was being rude to the hotel staff. I was impressed by Shaina's ability to handle the situation professionally and avoid altercations.

They sold my reservation to someone else smh

Room was great, beds were very comfy and a/c was excellent! Great location - enjoyed being able to navigate around the area without having to get on I-35 every time.

Great location. Clean and felt safe. Appreciated the included breakfast.

The lobby, elevators, gym, breakfast area, and rooms were all clean, quiet, well kept. Easy access to the 45 toll road, 35, and mopac (loop 1). Plenty of parking. Well lit at night, very safe. Staff was pleasant and helpful especially a young lady named Karina. The customer service was 10/10. I would stay here again and would recommend to a friend.

We stayed here for one night - coming from Houston - to just knock about Austin. The area seemed very safe and modern. That was super nice and the breakfast for handy and plentiful.

Excellent location, great hotel

Great location

Very nice and convenient to everything!

Easy access and close to freeway

Close to shopping and restaurants. Quite and clean rooms.

Property was in a very quiet area. Property was central to highways and shopping areas.

Room was very nicely appointed, comfortable and quiet. Power plugs had issues as when you plugged something in, the plugs fell out, even on their clock. Breakfast was poor. The hot food and coffee was barely warm. I heard other guests complain also. When I brought it up to the front desk, they said they had been having problems, but no apology or anything. Very disappointing.

Hotel and room was clean and modern. Recommend room housekeeping on a daily basis without having to specifically request. Breakfast seems to be disorganized with minimal warm food items (eggs, potatoes) and coffee running out regularly. The store area didn’t stock items such as deodorants, toothpaste. A rating of good especially for staff, professionalism and cleanliness of hotel.

Nice clean hotel with breakfast included and very delicious 😋

Breakfast would have been good if what was left was hot, eggs were cold, bacon pieces were sitting in 1" of fat and ask other codes were not available at 9:15 am.

Everything was fine. Well worth the rate. Convenient and clean. Excellent breakfast.

Breakfast was not all that one bit. No bacon and the waffle was sugary. Like sugar cubes inside of the waffles, what was up with that? Also the eggs were so watery.

The room was spacious. it was a room for the disabled guests and was appropriately designed and structured. While the breakfast provided was adequate, the eggs were made from a "bag of scrambled" and thus were dry and overcooked.

Very nice property. Seemed pretty new. Breakfast buffet was excellent and lobby, bar and breakfast area was exceptional.

Only a couple of minor quips. The room was beautiful and there was a refrigerator in it. Would have been nice to have had a small microwave. But that's not a big deal. And the snacks/drinks available downstairs were really limited. But asides from that everything was wonderful and the staff was lovely. And the free breakfast served in the morning was probably the best I've ever had and I travel a lot for work. I'll definitely keep Hyatt Place as my go-to hotel for my stays in Round Rock from here on out.

Great experience! Very helpful staff. Very good breakfast. Loved the fruit medley! Very reasonably priced.