Merton Hotel Ipoh

This room does not contains window, used lots of perfume to cover the smells. Perfume is tooooooo strong makes us fells uncomfortable.

Good

Aircon not cold at all even though it’s at 16 degrees on turbo. No indication at all that room without window.

Staff was very friendly and helpful.

During our recent stay at the Merton Hotel in Ipoh, we encountered several issues that significantly impacted our experience. Unfortunately, the room was quite dirty, with noticeable dust on the floor, under the beds, and around the skirting boards. Additionally, there were cobwebs on the ceiling, which indicated a lack of thorough cleaning. A more alarming issue occurred when the plug point set on fire as we switched on the kettle. This was not only dangerous but also a very frightening situation. When we reported this to the management, their response was inadequate; they simply advised us not to use the plug point and provided another kettle without conducting any further safety checks. Moreover, we misplaced our entry card within the room and were charged 30 Ringgit for its replacement, which we found excessive and frustrating. Overall, while the hotel room was relatively cheap, these significant issues with cleanliness, safety, and customer service marred our stay. If these problems were addressed and the customer service improved, we would have rated the hotel much higher. However, based on our experience, we can only give the Merton Hotel a score of 1 out of 10.