亞歷山卓燭木套房飯店 - 費爾貝爾 IHG 旗下飯店

The entire lobby was under construction. Loud sawing and due to construction they took away all dining options. Front desk staff was accommodating, but there was no notice anywhere in booking about all the construction.

Property is under construction. No coffee/water or snacks available in lobby. Just a room. Zero amenities

PROS: The room was nice. This exrended stay had a good supply of dishes, etc. The coffee in the lobby was fresh brewed and really good for "hotel coffee". --- CONS: No housekeeping. No hotel breakfast. (Just free fruit.) The walls were paper thin so I could hear slamming doors, feet stomping above me, crying babies next door, music from across the hall, and dogs barking from a room halfway down the hall. I was surrounded the entire time by a constant barrage of noise. When I ultimately complained, the desk clerk was sympathetic and contacted the dogs' owners and the barking stopped, but there wasn't much she could do about the rest so I will NOT return to this hotel because of the noise factor due to the 'thin walls'.

Staff was good and helpful. Still undergoing renovations so microwave did not work in room and only channels 3-14 worked. Loved amenities and cleanliness. Would definitely stay again.

The property was undergoing renovation. I wished we had known this before booking. I am sure the renovations are necessary and will make a nicer property. However, we drove nearly 10 hours to get to this property and had less than an ideal experience due to the renovations.

Walked in and noticed that the area was being renovated. The beds were relatively comfortable. The bathroom smelled a bit of mildew. There were only two working dim lights. The kitchen light didn’t work at all. No breakfast or any snacks available at all. Had to go get extra wash clothes and towels. The worst was that when we got back from going out to have breakfast, we had been locked out of our room and hour before the check out time. All of our luggage was still in the room. No one ever showed up at the front desk, so the housekeeper let us in. Luckily, we made it to the airport on time. One good thing was that the gal at the desk was terrific when she was there.

I had a great experience and a feeling of home away from home. I felt safe, the rooms are well updated and clean. I appreciated the no extra fee for washing my clothes! Will stay here again when I return to the states!

Nice place. Computer problems at Check-in. Not sure if it was the Front Desk Agent's inability or not. She kept saying, "This computer hates me." Also, hot water issues. We had to notify the Front Desk of the problem. It was fixed in a timely manner.

The staff was very friendly and helpful. The location is perfect for visiting Mount Vernon and anything in the DC area. The rooms are very nice and have everything you could need for a comfortable stay. The local area has great restaurants. The grounds were well kept and had great space for traveling with pets.

The hotel is currently remodeling the hotel, so have constant banging upstairs 24 hours per day. Until the remodeling is complete, I would NOT stay in this hotel.

There were ants in the bathroom. Everything else was awesome.

This was disappointing. Our room had an odor. The person who checked us in barely spoke two words. No explanation of where coffee was, etc. the back door was propped open several times. I had to hunt down clean towels on day 2 even though we had been out of the room all day it was not cleaned. Our keys stopped working on day 2 and because the front desk was mainly unattended people were left outside unable to even get in the lobby early in the morning. This hotel needs a major update, furniture was peeling and scratched. Super disappointing for an IHG property. Also I did not get any ihg points for my stay.

The concierge was amazingly friendly and helpful. The suite was exceptionally clean and in new condition.

never was told construction was being done. shower was broken. room flooded.

Staff was very friendly and the rooms clean

Walked in and noticed that the area was being renovated. The beds were relatively comfortable. The bathroom smelled a bit of mildew. There were only two working dim lights. The kitchen light didn’t work at all. No breakfast or any snacks available at all. Had to go get extra wash clothes and towels. The worst was that when we got back from going out to have breakfast, we had been locked out of our room and hour before the check out time. All of our luggage was still in the room. No one ever showed up at the front desk, so the housekeeper let us in. Luckily, we made it to the airport on time. One good thing was that the gal at the desk was terrific when she was there.

I had a great experience and a feeling of home away from home. I felt safe, the rooms are well updated and clean. I appreciated the no extra fee for washing my clothes! Will stay here again when I return to the states!

After a 13 hour drive and a heck of a scare after realizing the original hotel we book was a filthy cesspool, the clerk who greeted us at 9:30pm 5-19 was an absolute angel! She was friendly and welcoming and most definitely calmed my nerves. The rooms and property were clean, comfortable, quiet and safe! I’m sorry I didn’t catch the desk clerks name but she turned our entire trip right side up and I thank her! It was my first stay at a Candlewood Suites but not my last!

The staff was very friendly and helpful. The location is perfect for visiting Mount Vernon and anything in the DC area. The rooms are very nice and have everything you could need for a comfortable stay. The local area has great restaurants. The grounds were well kept and had great space for traveling with pets.

Wonderful clean stay!

The entire lobby was under construction. Loud sawing and due to construction they took away all dining options. Front desk staff was accommodating, but there was no notice anywhere in booking about all the construction.

PROS: The room was nice. This exrended stay had a good supply of dishes, etc. The coffee in the lobby was fresh brewed and really good for "hotel coffee". --- CONS: No housekeeping. No hotel breakfast. (Just free fruit.) The walls were paper thin so I could hear slamming doors, feet stomping above me, crying babies next door, music from across the hall, and dogs barking from a room halfway down the hall. I was surrounded the entire time by a constant barrage of noise. When I ultimately complained, the desk clerk was sympathetic and contacted the dogs' owners and the barking stopped, but there wasn't much she could do about the rest so I will NOT return to this hotel because of the noise factor due to the 'thin walls'.

Staff was good and helpful. Still undergoing renovations so microwave did not work in room and only channels 3-14 worked. Loved amenities and cleanliness. Would definitely stay again.

The concierge was amazingly friendly and helpful. The suite was exceptionally clean and in new condition.

Walked in and noticed that the area was being renovated. The beds were relatively comfortable. The bathroom smelled a bit of mildew. There were only two working dim lights. The kitchen light didn’t work at all. No breakfast or any snacks available at all. Had to go get extra wash clothes and towels. The worst was that when we got back from going out to have breakfast, we had been locked out of our room and hour before the check out time. All of our luggage was still in the room. No one ever showed up at the front desk, so the housekeeper let us in. Luckily, we made it to the airport on time. One good thing was that the gal at the desk was terrific when she was there.

I had a great experience and a feeling of home away from home. I felt safe, the rooms are well updated and clean. I appreciated the no extra fee for washing my clothes! Will stay here again when I return to the states!

It was very quiet & bed was comfortable

Came to visit my son in the Army. Was here for one night. Didnt see if anything worked or didnt work. It had almost a full kitchen. Didnt need to try any of it though. Price was right.

The staff was very friendly and helpful. The location is perfect for visiting Mount Vernon and anything in the DC area. The rooms are very nice and have everything you could need for a comfortable stay. The local area has great restaurants. The grounds were well kept and had great space for traveling with pets.

The hotel is currently remodeling the hotel, so have constant banging upstairs 24 hours per day. Until the remodeling is complete, I would NOT stay in this hotel.

Very kind and friendly welcoming , offers of assistance as may be necessary .

This was disappointing. Our room had an odor. The person who checked us in barely spoke two words. No explanation of where coffee was, etc. the back door was propped open several times. I had to hunt down clean towels on day 2 even though we had been out of the room all day it was not cleaned. Our keys stopped working on day 2 and because the front desk was mainly unattended people were left outside unable to even get in the lobby early in the morning. This hotel needs a major update, furniture was peeling and scratched. Super disappointing for an IHG property. Also I did not get any ihg points for my stay.

Thanks to the staff for letting me stay an extra hour so that I could attend my virtual meeting- at the last minute!

There was a problem with the billing. I had to call the hotel with questions about the bill that appeared on my credit card account. The general manager Oscar fixed the major problems but I still have a $5.34 charge on my bill that is unexplained. This took away what was otherwise a wonderful stay.

Staff was very friendly and the rooms clean

Nice place. Computer problems at Check-in. Not sure if it was the Front Desk Agent's inability or not. She kept saying, "This computer hates me." Also, hot water issues. We had to notify the Front Desk of the problem. It was fixed in a timely manner.

After a 13 hour drive and a heck of a scare after realizing the original hotel we book was a filthy cesspool, the clerk who greeted us at 9:30pm 5-19 was an absolute angel! She was friendly and welcoming and most definitely calmed my nerves. The rooms and property were clean, comfortable, quiet and safe! I’m sorry I didn’t catch the desk clerks name but she turned our entire trip right side up and I thank her! It was my first stay at a Candlewood Suites but not my last!

The staff was very friendly and helpful. The location is perfect for visiting Mount Vernon and anything in the DC area. The rooms are very nice and have everything you could need for a comfortable stay. The local area has great restaurants. The grounds were well kept and had great space for traveling with pets.

I drove very far with reservations an wasn’t allowed to check in . The employee was very rude .she left me at the door for 5 minutes an she was looking at me trying to get in it was locked

The front desk person couldn’t give me a straight answer when I asked why the credit card # on my reservation was different from mine. Mgr on phone said 3rd party (Expedia) does it that way. Sounded shady. I cancelled my reservation. Went to different hotel. Could not talk to a human at Expedia. Horrible.

I had no problems with the hotel itself, but the surrounding area is definitely not safe. My first morning after checking in, I look outside to see some person strung out on some sort of substance on their knees in the grass by the road in front of the hotel screaming nonsense into the sky then curling up on the ground, over and over.

I had a great experience and a feeling of home away from home. I felt safe, the rooms are well updated and clean. I appreciated the no extra fee for washing my clothes! Will stay here again when I return to the states!

After a 13 hour drive and a heck of a scare after realizing the original hotel we book was a filthy cesspool, the clerk who greeted us at 9:30pm 5-19 was an absolute angel! She was friendly and welcoming and most definitely calmed my nerves. The rooms and property were clean, comfortable, quiet and safe! I’m sorry I didn’t catch the desk clerks name but she turned our entire trip right side up and I thank her! It was my first stay at a Candlewood Suites but not my last!

The staff was very friendly and helpful. The location is perfect for visiting Mount Vernon and anything in the DC area. The rooms are very nice and have everything you could need for a comfortable stay. The local area has great restaurants. The grounds were well kept and had great space for traveling with pets.

The entire lobby was under construction. Loud sawing and due to construction they took away all dining options. Front desk staff was accommodating, but there was no notice anywhere in booking about all the construction.

Property is under construction. No coffee/water or snacks available in lobby. Just a room. Zero amenities

PROS: The room was nice. This exrended stay had a good supply of dishes, etc. The coffee in the lobby was fresh brewed and really good for "hotel coffee". --- CONS: No housekeeping. No hotel breakfast. (Just free fruit.) The walls were paper thin so I could hear slamming doors, feet stomping above me, crying babies next door, music from across the hall, and dogs barking from a room halfway down the hall. I was surrounded the entire time by a constant barrage of noise. When I ultimately complained, the desk clerk was sympathetic and contacted the dogs' owners and the barking stopped, but there wasn't much she could do about the rest so I will NOT return to this hotel because of the noise factor due to the 'thin walls'.

Walked in and noticed that the area was being renovated. The beds were relatively comfortable. The bathroom smelled a bit of mildew. There were only two working dim lights. The kitchen light didn’t work at all. No breakfast or any snacks available at all. Had to go get extra wash clothes and towels. The worst was that when we got back from going out to have breakfast, we had been locked out of our room and hour before the check out time. All of our luggage was still in the room. No one ever showed up at the front desk, so the housekeeper let us in. Luckily, we made it to the airport on time. One good thing was that the gal at the desk was terrific when she was there.