Aloft by Marriott Charleston Airport & Convention Center

Property was great and staff was friendly. Room was worn, but in OK condition. AC in common areas were broken, but staff had plenty of fans, moving air around and making it as pleasant as possible. There window between the shower and bedroom (not so frosted) glass was weird.

Staff were great on a late arrival. Airport transfer was helpful too.

Super pet friendly!

Loved the location. We attended a concert and were able to walk to the venue. The front desk staff was very friendly. Having a free pool table was an unexpected bonus. Also, Kyler, our bartender was super kind and social.

The fire alarm went on in the middle of the night, we had to evacuate, the elevator has broken all weekend, we had to go up and down stairs all the time, the pool was super dirty

No ice machines, no food at bar or free breakfast

No amenities. Pool was closed

Bar, indoor pool and convenience to close by stores.

I liked the inside pool and the lounge area was nice

The room was fine. The listing is incorrect about the free airport shuttle !! The hotel refused to pick us up even though we arrived during their normal check in hours. Their shuttle would only pickup airline crew members after 11:00pm. I selected this hotel specifically for the free shuttle. I’d like my $11 Lyft bill refunded please.

We have stayed at this property on at least six occasions. The problem is that we have noted the hotel is frequented by your typical marijuana users. Got off the elevator to go to my room and the weed smell was just hanging in the air. Not to mention the hotel was evacuated at 1 am due to someone smoking weed in the lobby restroom triggering the smoke alarm. Not a pleasant stay at all.

There qas a roach in my room went dowu to the front desk to report it .She gave me another room. The othe room was juct checked out from another guest and was still dirty went back to the front desk for a third time. This time we were

Do not stay here. Way overpriced, exposed wires in hallway. Room was filthy, smelled like rubbing alcohol, stains on carpet, broken mirror.

When we checked in the manager was very kind. When we got upstairs the hallway smelt terrible and we realized the hotel was not as nice as it looked online. The ceilings are unfinished and everything just looks old and crusty for lack of better word. When we got to our room we were very grossed out. The carpet was soaking wet, there was a hole in the ceiling, the bathroom floors just look dirty and like the grout has never been cleaned, there was water damage/mold on the bathroom ceiling, both bathroom mirrors were cracked, and it smelt absolutely AWFUL (likely from the wet carpet). We tried to see if we could get a refund but we were unable to. We didn’t check in until almost 1am so we decided we would sleep in the room that night since it was late but would ask for a different room the next day. The next day we explained our concerns to a staff member and we were able to get our room switched over thankfully. There were other guests also complaining of wet carpet. The second room was much cleaner but still is not a room I would pay to stay in again. The mini fridge in our second room had a puddle of water in it and a light was out in the bathroom so it was dark. Also, both rooms TVs didn’t work well and didn’t have many channel options. The staff at the bar were friendly and we enjoyed playing pool in the lobby and hanging out outside playing with the games provided. Not a horrible place to stay but definitely not what we were expecting cleanliness/niceness wise.

The toilet seat was not clean. The bathroom floor was dirty. The shower was horrible, shower head hardly worked and there were ants a couple of them bit my child.

If you are traveling with a family, please be aware: there is a WINDOW from the shower into the bedroom. And, yes, you can see through the window. I am not one to leave a review unless it is a positive experience but this hotel was so bad that I feel the need to warn others. The lobby was dirty- couch had stains and rips. Aside from the weird window in the shower, the room was not clean. The ceiling looked as if it would cave in, we were given 2 double beds (booked 2 queen beds) without any communication upon check in, the beds were not comfortable, the window frames were falling apart... When we informed the staff that we were canceling our stay, she was very friendly and empathetic. However, we were told that the shower windows were in all rooms. I have stayed at other Aloft properties and never had such a horrible experience.

This was a horrible stay. I did not expect that from Aloft. Immediately noticed filthy shower. Comforter had blood stains. The coffee machine was dirty. The Kleenex box was empty decorated to appear full. Fire alarm went off in the middle of the night after 1 am took over 30 mins to stop. Elevators went down for the day. The air conditioner leaks onto the carpet creating a huge puddle.

The Aloft hotels seem inconsistent, some are great, this one was not. We were given an ADA room, the shower pressure was very low, the bathroom supplies were not stocked, many scratches, dents and holes in the walls. The carpet was dirty and dusty and the bed smelled of cigarettes. Would not stay again.

DO NOT STAY HERE! This was our worst hotel experience ever with a Marriott Hotel. We checked in late on a Sunday evening for 2 nights. When we opened the hotel room door we noticed immediately that the toilet seat was up, there was urine on the back of the toilet and the shower tile and grout was filthy. Because of our late arrival we waited to talk with the front desk in the morning. The clerk at the front desk took our phone number and assured us that the head of housekeeping would reach out to us. While we were talking to the clerk, the head of housekeeping came out and we shared our concerns with her about the condition of the room. She assured us that the matter would be taken care of that day. I expressed that we never experienced a Marriott Hotel in such bad condition. When we arrived back at the hotel late Monday evening the room was untouched...bathroom towels still on the floor, toilet still dirty and shower disgusting, bed unmade, floors still dirty. We complained to the front desk and they said we would have to come downstairs to get fresh towels and that there was no manager on duty until the morning. We had an early flight and had to leave the hotel at 5:15 am, but left our phone number at the front desk requesting a call from the Hotel Manager. We never received a call. When we tried calling the phone calls did not go through. I have followed up with Marriott Customer service and filed a case as I am sure Marriott would follow-up on this situation.

I checked into 3 different rooms until I could find a room without dead bugs on the floor or hair in the bed. So disappointing.

The door to the bathroom, as is common at this location, was broken off its tracks and could not be rolled closed. Some outlets were twisted and could not be used. Staff member asked me how long I had been waiting, and then implied that I was lying about how long she’d been away from the front desk when I answered. Staff was otherwise courteous. Room was otherwise in good condition. Bed was very comfortable.

Beds are very uncomfortable

The property gets two stars for location and willingness for staff to help out when told of unacceptable conditions. Downside.....To start, rooms are in need of an update. Not necessarily dirty per se but definitely worn in. Broken fixtures, grout loose from shower, blinds that half open, ceiling that looks like it was repaired (poorly), paint that needs an update. We had no TV usage for our entire weekend as the satellite was knocked off line during a recent storm (front desk attendant said repair guys would not be out until after Monday). So no TV. The really serious issue we encountered was our shower. There was no cold water or even a nice medium.... it was blistering HOT. Could not take a shower. We were switched to another room and it was a little more bearable but still very, very hot. Terrible. Upside..... again great location (for concerts at Civic center), safe, clean property, plenty of parking, the staff adjusted my bill to account for my displeasure at the shower and TV debacle.

Noisy from adjoining room and being super close to airport but that was also a benefit for flying early. Not a traditional hotel room, more industrial. Bathroom dark, no shelving in shower for anything, just a weird setup overall.

A noise that sounded like an air compressor running and then whooshing of water in pipes happened over and over all day and night. Also the shower water control handle came off in my hand, the air conditioner made an awful noise when coming on, the deadbolt could not be locked on the room door. There was a swing over knob lock for the door, but it required pushing against the door extremely hard.

Overall, this property has nice indoor and outdoor lounge areas. If you are looking for a place to stay that has nearby shopping and dining amenities, this would be a good choice. For example, we like that the location of the property seems safe and is in walking distance to Starbucks, Tanger Outlets, Walmart, casual restaurants, etc. We did not like the noise of low flying airplanes flying to/from the airport nearby and the hotel website advertises phones in the rooms but there are no phones in the rooms. Also, the shower is in the same enclosure as the toilet, which is a bit inconvenient.

A rate of this hotel average due to our room location which was near the elevator very noisy throughout the night on top of it there was a tour group of young students there who were very noisy throughout the night. Property would’ve gotten a better rating but it was just very noisy with the elevator which I think needs service and just the Residence that night we must’ve been from a tour group were very very noisy. Hotel was clean but an older property showed wear and tear.

The hotel wasn’t terrible but could’ve been better. There was only one working elevator. The back doors near the dog area were broken so we had to walk all the way around to the front entrance to come back in. The AC in the room didn’t work properly and the room was often hot.

Tried to take a shower…the water in the shower was scalding hot. Neither my daughter nor me could use the shower. I went to the front desk twice and was assured someone would be coming to fix this. No one came… I had to catch an early flight without any resolution.

If you are traveling with a family, please be aware: there is a WINDOW in the shower into the bedroom. And, yes, you can see through the window. I am not one to leave a review unless it is a positive experience but this hotel was so bad that I feel the need to warn others. The lobby was dirty- couch had stains and rips. Aside from the weird window in the shower, the room was not clean. The ceiling looked as if it would cave in, we were given 2 double beds (booked 2 queen beds) without any communication upon check in, the beds were not comfortable, the window frames were falling apart... When we informed the staff that we were canceling our stay, she was very friendly and empathetic. However, we were told that the shower windows were in all rooms. I have stayed at other Aloft properties and never had such a horrible experience.

This property was exceptionally clean. The staff was very accommodating and friendly. I will stay here again on my next trip.

I’ve stayed at numerous aloft but this is the worst one I ever been at the staff is unprofessional. The condition of this hotel is bad also won’t stay at this one again.

The lady who checked us in was extremely rude. Had 2 towels and washcloths for 4 people for a three day stay.

Least friendly staff that we have ever experienced.

The front desk staff and the bartender were friendly, attentive and well informed. But the hotel itself is very poorly managed. When we first arrived we walked into a room with two large cracks across a heavy sliding mirrored door; the safe didn't work; ceiling panels looked as they were ready to cave in. They moved us to a slightly better room with similar issues broken safe, ceiling tile cracking through the plaster; the phone didn't function; rust in the shower and on a commode that didn't flush because the flap was too old. To make matters worst there was no room service for two days. The cleaning staff was working from the time I left for my business (6:50 am) to until I returned (8:00 pm) and still my room was not touched. Even the lobby bathroom was poorly stocked. The front desk did what they could to provided new linen, but clearly it wasn't enough. I reported this to both the hotel and Expedia. We are waiting for an answer.

The friendliness of the staff. Very clean as well

The staff at this location make it worth the visit in itself.

Flight got canceled. Jeff the manager and other staff were so accommodating.

The property was nice and clean but the staff was not welcoming or friendly no one smiled and barely said hello when they greeted us to check-in. Service is a main part of the experience for me and I did not feel like the servers wanted to be there.

Great staff.

Good Location, airport accessible literally 5min drive, diner across the street, close to shopping area.

The staff was excellent and super kind. We stayed close to the airport for convenience and location is perfect for that, and parking was free. However, our room was less than average. The toilet wasn’t flushing so we had issues the first night. The sliding door was a mirror that was cracked in a couple places so we were worried it would break. The back edge was peeling off and it fell off its track so we couldn’t even close it. The room was otherwise clean but having a broken bathroom is frustrating.

Great location - close to outlets, convention center, etc.

The hotel was clean, staff was friendly. Located near shopping and restaurants. It is located near the airport and planes fly right over the hotel at all hours.

I rarely leave negative reviews, but this hotel experience was one of the most unpleasant I’ve had. First, the location—directly across from Topgolf—meant that the room was flooded with lights and noise into the night. If you’re looking for a restful stay, this is not the place. One of the most unsettling parts of the experience was that you could not access the rooms from the lobby via stairs—only by elevator. For someone with a fear of elevators or anxiety about being confined, this setup is extremely limiting and uncomfortable. The room layout itself was awkward and disorienting. The headboard of the bed faced the entrance, which made the space feel unwelcoming and poorly designed. To make matters worse, our bathroom didn’t have any toilet paper when we arrived, which is a basic expectation in any hotel. The ceiling also appeared to be under mid-repair or damaged, adding to the overall sense of neglect. Overall, this stay fell far below expectations in terms of comfort, cleanliness, and design. I would not recommend this hotel to others and will not be returning

Perfect location for shopping and dining. Centrally located for beach days and golf days. Uber to downtown was reasonable. Room was clean and comfortable. Staff were super friendly and helpful.

Convenient to the airport.

Loved the location. We attended a concert and were able to walk to the venue. The front desk staff was very friendly. Having a free pool table was an unexpected bonus. Also, Kyler, our bartender was super kind and social.

The property was close to Walmart, Tanger outlets, restaurants and some local stores. Great location.

I picked it cause top golf was right across the street on my road trip

Cockroach near the room door. The breakfast basically cold cereal.

understaffed, poorly trained employees, they had little if any helpful knowledge about anything concerning the hotel.They had no helpful hints about restaurants by the motel. The in house cafe was not staffed. To get a hot cup of tea, I had to take my tea cup and tea bag to the lobby, where a dirty microwave oven was located. All hotels I have been to have a micro wave oven in each room.Nobody called my for 4:30AM wake up call.

The staff is great! Jeff is amazing and makes sure to help with anything and everything he can. Each time I stay, there are always improvements from the last time, so it is nice to see that feedback goes a long way with the company and that they're constantly working to make things better for their guests! Will continue to stay here each time I visit.

Loved the location. We attended a concert and were able to walk to the venue. The front desk staff was very friendly. Having a free pool table was an unexpected bonus. Also, Kyler, our bartender was super kind and social.

Aloft is always a good choice. Unfortunately, the staff was not interested on opening the bar for service. After asking for a cocktail, they told us the bar manager was not available to served us. We did see multiple employees hanging out..... Maybe next time.

Very convenient to airport. Lots of shops/dinning nearby. Very clean.

The property was close to Walmart, Tanger outlets, restaurants and some local stores. Great location.

No ice machines, no food at bar or free breakfast

Even though 2 Restaurants were mentioned there is NONE that is very annoying if you arrive late and want to get a bite. Secondly WiFi didn’t work