Queens Quarter

Clean Room - No Staff

Loved the bedroom in a room in the room; this protected my sleep from outside noise and light. Best sleep in a hotel room yet! Good location, close to where I needed to be. The hotel doesn't seem to have staff on location, but when I rang the number, the guy answered promptly, super friendly and resolved my issue (lost door code) immediately.

When I arrived, I was put in an attic room with a broken window. This window has huge gaps around it which would of made the bed wet. However I contacted them on the app and they quickly moved us. The room we moved in to was alot better, more space and no broken window. It's about 20 minutes walk away from the main square so not too far, lots of charity shops, shops and food places around. The bus route is just at the top of the road. The mattress and beds needs upgrading. People would happily come back if they beds were better. Feeling every spring is in the bed puts people off coming back to this place.

The room was fine. Bathroom had hair from previous resident. I got an email at 11pm saying my reservation was cancelled even after completing the check-in process and being in the room. Could not contact the hotel management and OYO Customer Service was no help. Wouldn't offer refund either. I would say don't recommend unless you're okay with potentially having to move hotels at midnight.

Check in was easy and good location for Belfast and beyond. The blinds are in no way lightproof and the bathroom amenities weren’t actually refilled between guests. I think the mattresses need updating and the room in parts looked like it hadn’t been completed as the rough edges of a lot of mdf were visible. I think it needed maintenance in the long run