Name: Down Hall Hotel
Address: Hatfield Heath, Hatfield Heath, Essex (comté), GB
Price range: 166 $US–328 $US per night
Rating: 8.55

Ce qu'en disent des voyageurs

À l'hôtel Down Hall, les voyageurs apprécient le cadre historique grandiose, les vastes jardins et le décor raffiné, ainsi que le service généralement aimable et professionnel et les chambres confortables. Nombre d'entre eux apprécient également le bar et les options de restauration, et plusieurs clients soulignent les soins relaxants proposés par le spa.

Le reproche le plus fréquent concerne l'absence de climatisation, certaines chambres étant inconfortablement chaudes et les fenêtres s'ouvrant difficilement. Une minorité trouve également certaines chambres petites, désuètes, bruyantes ou offrant des vues décevantes. La nourriture est souvent saluée, mais le service du petit-déjeuner et les machines à café peuvent être chaotiques, les prix semblent élevés pour certains, et le spa nécessite fréquemment une réservation préalable, peut sembler petit et disposer d'installations thermales froides ou limitées. Attendez-vous à un séjour pittoresque à la campagne avec un service chaleureux et des équipements, mais vérifiez le type de chambre, les options de température et l'accès au spa avant de réserver.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les vastes jardins et les espaces communs pleins de caractère sont salués, et certains clients apprécient le spa. Cependant, le spa nécessite souvent une réservation à l'avance et des frais supplémentaires, peut sembler petit ou froid, il n'y a pas de piscine principale, les prix au bar sont élevés et l'allée/le parking comporte des nids-de-poule.

Avis de voyageur à ce sujet

10

Maria Lorraine

24 juil. 2025

·

A séjourné 2 nuits

A truly luxurious and special hotel, beautifully decorated and maintained. Outstanding staff, lovely grounds to wander in, and excellent spa, we loved our stay.

8

Bhaveet

14 mars 2025

·

A séjourné 1 nuit

This is a beautiful property. Whoever has completed the interior design and decorating should be commended - very classy. We happened to visit on a weekend where the weather was stunning, which made everything so much nicer and meant we could spend almost all day outdoors enjoying the grounds and patio area. If the weather wasn't great I suspect we'd have got bored. The staff are very good, the food was excellent. The property and grounds are very clean and tastefully furnished. Compared to our spa hotels, I would say the gym and spa at this hotel is a big let down. The gym is very small and limited in terms of equipment. The spa is very basic, not much more than what you'd expect at a half decent gym. Overall we had a great time, significantly help by the stunning weather. If we were to visit again it would be on a similarly warm day and it would probably be just a day trip.

2

Kane

3 févr. 2025

·

A séjourné 1 nuit

Place is stunning HOWEVER please make sure you pre book the spa as it doesn’t come included in the room (which is silly) we booked this for my girlfriends birthday and found out on the day spa is fully booked even though the hotel seemed dead. everything is clean staff aren’t too bad, food and service was bang average food was poor tbh, girlfriends chicken wasn’t cooked properly and for the price of everything its was below par compared to when we went to Rowhill grange the year before and it was amazing this place was a real let down for us.

8

Beverley

31 août 2025

·

A séjourné 1 nuit

Great place went for a wedding Positive 1st Lovely building Staff fantastic Food brilliant Walked round kitchen garden love the bbq area got some ideas Negatives Dust in room Car park needs a bit of repair walk up to reception lots of holes

8

Rafael

6 mars 2023

·

A séjourné 1 nuit

Friendly staff. Use of pool/ spa should be included

10

Hemanth

3 janv. 2023

·

A séjourné 1 nuit

Fantastic hotel with wonderful staff. Spent a night there with the family and the dog and the place was great. Huge grounds for walks with the dog and a wonderful doggy welcome package. The Fox Bar was great and the wife was able to enjoy the spa. Will be back for sure!

10

JULIE

8 août 2025

·

A séjourné 2 nuits

Hotel lovely in great surroundings. Room clean but bathroom needed refreshing.(the door). we had dinner in the bar although a little pricey food was excellent and plenty of it. The only down side was the state of the drive with quite a few pot holes could be a problem if unsteady on your feet and not good on the car tyres.

10

Lesley

1 févr. 2025

·

A séjourné 1 nuit

This was by far one of the best stately manor/Halls we have stayed at, The House is breathtaking and spacious, free parking and breakfast was included in the Price. The fine dining was excellent but pricey, Therr was a cheaper option in the lounge bar. Drinks expensive but well worth it for the experience. Spa and hydra pools not included but was very nice. The best thing about the hotel were the staff. Polite, helpful and attentive, by far the best service we have had in a long while. Thoroughly impressed and highly recommended

8

Hassan

30 déc. 2024

·

A séjourné 1 nuit

Nice hotel but spa too small and cold. Not a spa destination since no pool either. Water in the shower in the room was cold too.

4

Hannah

21 juil. 2025

·

A séjourné 1 nuit

Not informed that we needed to pre book the spa and unfortunately it was fully booked for the duration of our stay, which was the only reason we booked a spa hotel

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Des chambres généralement propres et des jardins bien entretenus sont notés dans les critiques. Certains signalent des lacunes telles que la poussière, des insectes morts, des salles de bains désuètes ou abîmées, des espaces de spa sales, et des plateaux de service en chambre ou du linge laissé dans les couloirs.

Avis de voyageur à ce sujet

6

Doja

7 sept. 2024

·

A séjourné 1 nuit

Definitely had cleanliness issues, had loads of dead bugs and animals in my room. The grounds were absolutely beautiful, and the staff were really lovely! Would recommend but they do need to sort out the housekeeping.

6

Diana

29 oct. 2023

·

A séjourné 5 nuits

The reception task is great and was very helpful. June selected and made a reservation at a wonderful restaurant we thoroughly enjoyed. The original room we were assigned had insect nests. The hotel kindly moved us to another room, though it was much smaller and needed some cleaning. For example, had I had cleaning supplies I would have washed/dusted the wooden blinds in the bathroom, cleaned spots of mold in the tub/shower, and wiped the outside window sills.

10

Stuart

22 sept. 2025

·

A séjourné 1 nuit

Outstanding. From the minute I arrived it was clear this was an efficient, clean, and amazing hotel - staff were brilliant and couldn’t do enough for you. Will definitely be staying again. Shame it wasn’t a longer stay as would have liked to have had a walk round the gardens and hotel to see more.

10

Carl

18 nov. 2024

·

A séjourné 1 nuit

The hotel room was very clean and the staff were professional and helpful, the waiters and waitresses were so polite and helpful , they are a credit to the company. WELL DONE TO ALL

8

Beverley

31 août 2025

·

A séjourné 1 nuit

Great place went for a wedding Positive 1st Lovely building Staff fantastic Food brilliant Walked round kitchen garden love the bbq area got some ideas Negatives Dust in room Car park needs a bit of repair walk up to reception lots of holes

10

Susan

22 févr. 2024

·

A séjourné 1 nuit

The hotel was clean, comfortable and convenient. Rooms very comfy, with great pillows. Very nice bathroom with lovely complimentary toiletries and fluffy towels. Bar has a very good range of drinks and the menu is varied. Prices as you would expect from a 4* of this calibre. Grounds are beautiful and parking is plentiful. Recommend and look forward to staying again.

4

Madeleine

25 août 2023

·

A séjourné 2 nuits

Staff were incredibly stressed and one member of staff sighed when I asked for drinks. The food was delicious but the portion sizes were tiny considering the pricing!! The bed was comfy and the room was nice and clean, it was warm and the fan came in handy. There was however breakfast trays left in the hallways for several hours, observed from 09:30 until at least 12:30, dirty linen was also left in the hallways under the stairs.

6

Renee

8 avr. 2025

·

A séjourné 1 nuit

My room wasnt as clean as it could have been.

10

JULIE

8 août 2025

·

A séjourné 2 nuits

Hotel lovely in great surroundings. Room clean but bathroom needed refreshing.(the door). we had dinner in the bar although a little pricey food was excellent and plenty of it. The only down side was the state of the drive with quite a few pot holes could be a problem if unsteady on your feet and not good on the car tyres.

6

Jayne

28 mai 2023

·

A séjourné 1 nuit

We were only staying for 1 night, 5 hrs to drive and then allocated a room with a view over the car park, quite disappointing given the nightly rate. The pillows were awful and in desperate need of replacing, staff aren’t particularly welcoming, warm or friendly. Breakfast was really poor, no turn down service in the room. I have a bad back and struggled to open some of the doors to get to our room. We also booked the spa and couldn’t use the thermal pool as it was freezing, steam room didn’t work and the loungers outside had no covers and the area and floor is filthy. Hotel ordered us a taxi and they charge us £28 to go 5 miles yet we only paid a local cab £12 to return!! I think on check out guests should be asked if everything is/was okay but the guy seemed more interested in whether we had any extras to pay for and clearly uninterested if we were happy guests. I had such high expectations from the website but this is just a very mediocre hotel pretending to be something it isn’t! We will not be returning and we will not be recommending this hotel to our family and friends.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

De nombreuses chambres sont spacieuses et confortables, certaines offrant un séjour paisible. Les problèmes récurrents comprennent l'absence de climatisation et des chambres très chaudes, des agencements occasionnellement petits ou désuets, une ouverture limitée des fenêtres, des douches faibles, de mauvaises vues et du bruit près des zones de service ou des événements.

Avis de voyageur à ce sujet

8

Benjamin

27 mai 2025

·

A séjourné 1 nuit

Absurdly tiny room, vey hot. Lovely breakfast Nice grounds Lovely staff

2

TW

29 juin 2025

·

A séjourné 1 nuit

Impossible to sleep at night given room temperatures of 28 degrees +; without availability of AC. Windows don’t fully open. In the modern era, a far more comfortable sleep would have been had at a Travelodge, Premier Inn etc for a third of the price. And the food quality: £25-30 a dish for Wetherspoons quality. Again, better off just going to Spoons! Good venue for an event; terrible place to stay.

4

Jackie

20 juin 2023

·

A séjourné 1 nuit

Room was small, cramped and very very hot. They had a small fan which as useless and the windows opened about 10cm. Our view was on to a black tiled roof and out room was just big enough to have a king size bed.

4

Joan

30 août 2024

·

A séjourné 1 nuit

Horrible! Never again the room was above the kitchen and the rubbish bins! Flys and noise made the room unbearable, constant noise from the extraction fans goingon - with the weather being warm and not having air conditioning made the room so hot having needing the window open the only option - staff did move me but it’s was so late and spoilt a very special occasion

8

Chris

18 août 2025

·

A séjourné 1 nuit

Beautiful hotel and surroundings. We were wedding guests for the steel/leach wedding 10/9/25. Room was lovely. We were VERY disappointed being in a room, 210, with NO view due to the roof being outside our window,

10

Sharon

26 août 2025

·

A séjourné 1 nuit

We had a basic room. Very spacious and quiet but a little dated. The gardens and terrace are perfect

8

Anthony

21 févr. 2025

·

A séjourné 1 nuit

Lovely room and grounds. Only slight quibbles would be the shower (very close to the wall making it difficult to get fully under and not very powerful) and breakfast (could have been hotter). But overall nice place.

2

Hayley

3 mai 2025

·

A séjourné 1 nuit

We could have a had a wonderful stay but unfortunately the room was very hot we actually woke up in puddles of sweat we had a window open there is very poor air flow

10

Sofa

20 oct. 2025

·

A séjourné 1 nuit

We stayed for 1 night with a toddler, plenty to keep the little one entertained with a play area and large grounds to explore. Room was also very spacious, we stayed in an executive room. Even with an additional bed, the room had plenty of room. Loved it so much, we’ve since rebooked.

10

Lynsey

26 juil. 2023

·

A séjourné 1 nuit

Beautiful building, needs a little TLC as there was an issue with the water in our room, we were promptly moved to a better room. Staff are friendly and social while retaining a professional manner. The grounds are stunning- I’ve stayed here several times and will definitely be back soon, as they never disappoint!

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Service

Le service est largement décrit comme aimable, professionnel et conciliant, le personnel faisant souvent des efforts pour aider. Il existe des lacunes occasionnelles dans la formation ou la réactivité, notamment un enregistrement lent, un chaos au petit-déjeuner, des problèmes de communication concernant les ascenseurs, la facturation ou les tarifs des taxis, et des solutions limitées aux chambres surchauffées.

Avis de voyageur à ce sujet

8

stephen

16 juil. 2025

·

A séjourné 1 nuit

Receptionist told us we had to walk up two flights of stairs as no lift. However there was a lift she obviously has not been shown her way around. However she was very pleasant just lack of training

10

Timothy Martin

24 juil. 2025

·

A séjourné 2 nuits

Staff were amazing, couldn’t do enough for you, polite, respectful and had a great sense of humour if you joked with them!

10

Stuart

22 sept. 2025

·

A séjourné 1 nuit

Outstanding. From the minute I arrived it was clear this was an efficient, clean, and amazing hotel - staff were brilliant and couldn’t do enough for you. Will definitely be staying again. Shame it wasn’t a longer stay as would have liked to have had a walk round the gardens and hotel to see more.

6

Rob

16 mai 2025

·

A séjourné 1 nuit

A word of warning, this hotel has no air-con and is VERY hot - my room was 36c, the windows opened about 10cm and they couldn't switch my room or move me anywhere, should've researched it myself more. Staff wouldn't do anything to rectify the issue other than provide more fans. Think if you stayed in a chain hotel you'd be at least given some kind of compensation, it doesn't have to be much but a gesture brings the situation under control. Nothing was offered.

8

Robin

22 août 2025

·

A séjourné 2 nuits

It was very beautiful setting staff attentive. Breakfast disappointing toaster machine poor and a coffee machine que for it ! Really not what you expect at breakfast no menus first morning for breakfast provided all a bit chaotic at breakfast unlike dinner first class . Reception staff don’t re act to requests or problems need training.

6

Anneliese

13 déc. 2024

·

A séjourné 1 nuit

Booked through Hotels.com 5 rooms bed and breakfast. Hotel had us down as breakfast only so we had to pay again for it - when I queried they said it was down to Hotels.com, not them. Everyone then had to pay £10 except myself who for some reason was made to pay £15 (despite being told on the phone by reservations when I called to query the bed and breakfast situation that it would be £10). When I queried why I had to pay more, I was met with a smile but no explanation or offer to sort. In te grand scheme of things, £5 is nothing but its the principle. Room was lovely and clean, bar staff were fab, food was nice but the restaurant was soulless.

6

Karen

18 avr. 2023

·

A séjourné 1 nuit

Checkin is 3pm but check out is 11am which I feel is too early. We came up for a 70th birthday party. Hotel was nice, rooms nice, staff friendly though. Be aware of booking taxis via Reception, no one warned us they would charge £20 to go 1.6 miles though.

6

Michael

22 juin 2025

·

A séjourné 1 nuit

Very delayed check in

10

Rhona

24 mars 2025

·

A séjourné 1 nuit

We had a fantastic time at Downhall, which is a beautiful property with lovely grounds. A big thank you to every single member of staff that we came across, as everyone was friendly and helpful. But a massive thank you to the lady (duty manager) who helped my family . She changed rooms for us, upgraded some of the rooms, so our 5rooms would be close to one another. Can’t wait to go back👍

6

Amy

22 juin 2025

·

A séjourné 1 nuit

I loved the grounds the location the decor in this hotel it was beautiful however , the staff were awful no one served myself and my friend on the terrrave for over two hours to the point I got up and went and got the drinks both times myself ! At dinner they didn’t take our plates away we were sat for over an hour with our plates on the table service was poor and basic training needed or more staff so that the day shift staff can rotate as the staff work from day to night then breakfast clearly overworked . Then comes the worse part we didn’t sleep and my other half has extra heat exhaustion because the rooms are not air conned and it was a hot weekend to the point where we had to wet towels on our bodies throughout the night the walls were warm and the tiles in the bathroom hot from how warm it was we told reception who were well aware of how hot it was yet no water was sent to the room or any compensation offered she had told us that she couldn’t do anything about it as the hotel was fully booked and that there was no more fans either ! We overheard a couple at reception say they were leaving to stay in a travel lodge because the environment was inhumane !! Secondly our friends we went with were pregnant it was for my other half’s 30tj birthday we had to cancel the spa the next day as we couldn’t think of anything worse then sitting in heat again and we left before lunch it ruined our stay and for that we would never stay there again it was unbearable

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Emplacement

Cadre rural pittoresque et calme, idéalement situé à proximité de l'aéroport de Stansted et pour des séjours relaxants. L'emplacement isolé signifie moins d'alternatives à proximité, les clients dépendant donc souvent de la restauration et des services sur place.

Avis de voyageur à ce sujet

10

Sophia

13 avr. 2023

·

A séjourné 2 nuits

Tranquil location and beautiful grounds. Just what we needed for a restful break. The staff were helpful, friendly and professional. Every need is thought of and provided. Only one complaint and that was some noise from what appeared to be pipes in the early hours of the morning but other than that a lovely place to stay.

10

Brad

19 juil. 2023

·

A séjourné 1 nuit

This is a stunning property for the money, and we thoroughly enjoyed our stay. It was a perfect location near Stansted Airport where we had just come back from Morocco. Next time we'll stay longer to take full advantage of the grounds which include tennis, croquet and a human sized chess board and hopefully ride bikes around the neighboring villages. Highly recommend !

10

Jeremy

30 août 2023

·

A séjourné 1 nuit

Last minute booking becuase of air traffic control flights all cancelled. Booked into closest hotel to airport that had space for 8 of us. Wonderful surprise. Great meal. Great service. Stunning place. Shame we had to leave at 5am in the dark

10

Rosanne

26 janv. 2025

·

A séjourné 2 nuits

Beautiful building in quiet area, super friendly staff, comfy beds, delicious food and drinks, excellent breakfast buffet

10

silvia

13 juil. 2023

·

A séjourné 1 nuit

It is an amazing place so conveniently located if traveling out of Stanstead airport. It exceeded all of our expectations.

10

Tricia

15 juin 2024

·

A séjourné 1 nuit

Lovely quiet situation, just what we needed

6

Jane

17 juin 2025

·

A séjourné 2 nuits

We have been here before and had problems but thought we would give it another go. Still not a lot better. Food and drink is very overpriced and as the hotel is in the middle of nowhere, you do not have the option of going out. We probably will not return.

8

Wendy

26 déc. 2023

·

A séjourné 1 nuit

Dog friendly hotel close to Stansted which fitted what we needed for a handover of a dog before a flight and it was a special family treat for Christmas. Extremely friendly and courteous staff, they were all outstanding from reception to dining room and bar, everyone. Lovely rooms prepared with pride.

10

HAYLEY

1 mai 2024

·

A séjourné 3 nuits

amazing hotel friendly helpful staff definitely stay here again location good

10

Annette

6 févr. 2025

·

A séjourné 2 nuits

The staff were amazing nothing was too much trouble. We liked the open fire and a space where we could sit and relax without having to sit in our room. The grounds were lovely. Nice place to relax.

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Repas

De nombreux clients apprécient fortement les dîners et la nourriture du bar, mais plusieurs trouvent le service du petit-déjeuner désorganisé, les machines à café peu fiables et les prix ou les portions peu intéressants. La qualité globale de la nourriture est souvent bonne, mais les expériences varient selon les lieux tels que la Garden Room et le bar.

Avis de voyageur à ce sujet

10

david

26 mars 2024

·

A séjourné 2 nuits

The Hotel and grounds are lovely, the staff were all really helpful and friendly. Breakfast was excellent, as was the food served in the Fox bar. The food served in the Garden Room was delicious but way over priced. Top tip - eat in the Fox bar!

10

Nikki

17 juin 2025

·

A séjourné 1 nuit

Beautiful hotel, great staff, fantastic food in the garden restaurant

10

James

4 août 2025

·

A séjourné 1 nuit

Good as above, slight issue with cold plate at breakfast, £50.00 for two plates of fish and chips excessive!

6

susan

15 janv. 2023

·

A séjourné 1 nuit

I think for the price that the hotel charge it should not be a buffet breakfast. I was disappointed as is was not hot only barley warm. Very disappointed! Called for room service and it took a long time for someone to answer the phone. The food was extremely disappointing.

8

Robin

22 août 2025

·

A séjourné 2 nuits

It was very beautiful setting staff attentive. Breakfast disappointing toaster machine poor and a coffee machine que for it ! Really not what you expect at breakfast no menus first morning for breakfast provided all a bit chaotic at breakfast unlike dinner first class . Reception staff don’t re act to requests or problems need training.

10

Ronnie

29 juin 2025

·

A séjourné 1 nuit

A wonderful hotel. Let down by its Garden Room restaurant which was poor for a hotel of this standing. The Terrace dining was good.

8

Anthony

21 févr. 2025

·

A séjourné 1 nuit

Lovely room and grounds. Only slight quibbles would be the shower (very close to the wall making it difficult to get fully under and not very powerful) and breakfast (could have been hotter). But overall nice place.

8

Simon

17 juin 2025

·

A séjourné 1 nuit

Staff and grounds are great Food, not so good

10

Sue

3 août 2025

·

A séjourné 1 nuit

Lovely hotel. Only negative was the coffee machine at breakfast. Only one, not great coffee and kept breaking down. Would have been nice to have coffee/tea served at the table.

8

Deborah

13 août 2025

·

A séjourné 1 nuit

Breakfast choices were excellent.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	184 $US
février	186 $US
mars	181 $US
avril	184 $US
mai	219 $US
juin	244 $US
juillet	224 $US
août	219 $US
septembre	242 $US
octobre	190 $US
novembre	191 $US
décembre	198 $US

di	lu	ma	me	je	ve	sa
1 $172	2 $184	3 $199	4 $200	5 $273	6 $282	7 $276
8 $166	9 $221	10 $193	11 $177	12 $186	13 $233	14 $280
15 $183	16 $174	17 $178	18 $175	19 $235	20 $235	21 $322
22 $182	23 $184	24 $185	25 $179	26 $170	27 $250	28 $296
29 $177	30 $270

Down Hall Hotel

Prix pour Down Hall Hotel

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Double Supérieure

Suite

Chambre, patio (Estate)

Chambre Double Classique

Chambre Exécutive Double ou avec lits jumeaux

Avis des voyageurs sur Down Hall Hotel

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Instructions d’arrivée

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Informations sur l'établissement

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $276	20 $223	21 $212	22 $183	23 $278	24 $308
25 $184	26 $192	27 $181	28 $241	29 $260	30 $296	31 $328