Name: Hope Lake Lodge & Indoor Waterpark
Address: 2000 NYS Rt. 392, Virgil, New York, United States of America, Virgil, New York, US
Price range: $203–$411 per night
Rating: 8.6

What guests think

At Hope Lake Lodge & Indoor Waterpark, travellers praise the spacious suites with kitchens and the family-friendly water park and pools, plus scenic mountain surroundings near Greek Peak and SUNY Cortland, making it popular for ski trips and quick getaways.

Several reviews mention limited hours, occasional closures, and extra fees for the water park and pools, with on-site dining sometimes closed or offering limited menus. Rooms are spacious and well equipped, but some guests reported uncomfortable beds, dated furnishings, and noise from other guests; staff are frequently friendly, though service and housekeeping responsiveness vary, and a few billing issues were noted, while cleanliness is generally good with some lapses. A good fit for families seeking an active resort stay if you plan activities ahead.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the indoor water park, hot tubs and pools, on-site dining/bar, and access to Greek Peak activities. Several reviews report limited or early hours, extra fees, occasional closures, spa/arcade issues, and some renovation- or age-related wear.

Related guest reviews

8

Varun

Jul 20, 2025

·

Stayed 4 nights

Overall, it was a great experience. The property especially near the swimming pool needs to be cleaner. I found a chipped nail there. The kitchen was great but it would help if a kettle was added. The room was quiet and comfortable. The hot tub and pool hours for the hotel was very short and we couldn’t make it most days as it shut down at 7 pm. The hot tub needs to be open after hours. The waterpark had lifeguards everywhere which was great. The property had scenic views and opportunities to walk. We loved the cleanliness of the property and helpful nature of the staff.

6

Lora

Aug 5, 2024

·

Stayed 1 night

Property was clean. The pool closed at 8:00pm and opened 12:00pm the next day. Check out is 11:00am. So if your planning on looking for a pool do not stay here it has limited hours. Waterpark is an additional charge. Resort was nice but plan on spending some money$$$. Everything is extra. Check your card statement because the resort charged for the room that was already paid through expedia. Had to call 2 weeks later for the extra charge.

4

JASON

Jun 14, 2025

·

Stayed 3 nights

We were so excited to visit the lodge. Until we got there. Let’s start off with… The water park opens at 4pm!!! I booked it for my kids!!! Are you kidding me? Next, the restaurant was closed 2.5 of our 3.5 day stay. If you don’t know-it’s the ONLY restaurant on the property which is located in the middle of nowhere! We showed up to the bar to order from the limited menu but they were 5 minutes from shutting down , and the cook had left! It was 8:55pm on vacation. Then, the lady told us they open back up at 10p for a couple hours but guess what? That late night menu has like 6 gross things on it. The next day we booked a spa appointment online. Then, when we showed up, they told us that they didn’t know anybody scheduled anything and so they sent everyone home!! To top it off we drive to Cortland. They literally close all the restaurants at 9pm! We barely made it in into a pizza place that closed at 10p for them to tell us that most of the menu is not available because it’s in the freezer. They are stuck in 2020 and refuse to change. The only good thing about the trip was some hiking in Ithaca. The city of Skaneateles was so cute but FULL of pride flags. No thank you. It felt gross there. Especially to see a Pride flag in front of an Episcopal Church. I thank God we live in the beautiful state of Florida. This entire area does not suffer from working too hard or wanting to rank highly on customer service. They should put a sign out that says “tourists don’t come.”

10

Gawayne

Aug 31, 2025

·

Stayed 2 nights

We loved this place! We were a group of 8 people- 2 families. 5 adults two kids and one infant. The water park was small but so fun. No lines at all for the slides. The arcade was fun for the kids and we loved our room- the River Rock Suite. The first night we had dinner at the restaurant and had great service and the food was good. Service was great overall. We will definitely return!

6

Joanne

May 4, 2025

·

Stayed 2 nights

Water park was closed thanks god we didn’t pay that $40 in which is ridiculous for the amount of things they have in the water park. Not worth it.

4

Amy

Aug 26, 2024

·

Stayed 1 night

Spa services listed unavailable Spa opened later than listed hours Light in bedroom didn’t work and paid a lot Arcade game room took money and didn’t work some of games Restaurant wasn’t open for breakfast like stated

8

Jason

Nov 17, 2024

·

Stayed 2 nights

Overall, not a bad place. The rooms are a little dated and could use maybe a remodel. The waterpark is not very big, but it is quite fun. Great slides, nice wave pool and the outdoor pool with indoor access is a nice touch, though I wish it was a tad warmer. Great indoor/outdoor hot tub! Room had a decent dishwasher, coffee maker and refrigerator. The Murphy bed was actually pretty comfortable. So, all in all a nice place.

10

Lisa

Dec 8, 2022

·

Stayed 1 night

Even though it was currently being renovated - it did not impact our stay. Rooms were remarkable clean. Dinner was amazing on site in Carvers steakhouse. Really enjoyed the hot tub/heated pool that is accessible inside and goes outdoors. Lovely in the moonlight.

10

Lucia

Apr 8, 2024

·

Stayed 1 night

Free parking right beside the hotel was a great start. Super clean and organized hotel with amazing waterpark easily accessible from the hotel. They were accommodating and called me when room was ready for early checkin. Staff was extra polite and courteous, 10/10 would recommend.

8

Ruth

Sep 4, 2024

·

Stayed 1 night

The heated pool and hot tub were great. The room was nice with full size appliances. Unfortunately, the bathroom floor was in desperate need of washing. Natural surroundings were great. Also decor was very nice. Restaurant was closed as it was off season. Bar served a very good burger.

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AI-generated summary based on recent guest reviews

Cleanliness

The property is generally described as very clean, including rooms and common areas. However, multiple reviews note lapses such as dirty bathroom floors, stained carpets, moldy shower doors, and messy pool areas on busy days.

Related guest reviews

10

Crystal

Jul 19, 2025

·

Stayed 1 night

Gorgeous property! Room was perfect and clean. I felt safe alone with my child. Definitely will be back

10

Sang Hoon

Aug 26, 2025

·

Stayed 2 nights

Very clean & great staff!

10

Elizabeth

Aug 24, 2025

·

Stayed 2 nights

Beautiful Resort, Very Clean, Very Nice Accommodations! We Will be Back!

10

John

Feb 27, 2024

·

Stayed 2 nights

The Lodge was very nice and clean. Had a great stay.

4

Lily

Sep 15, 2024

·

Stayed 2 nights

Moldy shower doors. Pots and pans old and dirty. Beds are uncomfortable

8

Ana

Sep 23, 2024

·

Stayed 1 night

Quiet and very clean

10

MARK

Apr 6, 2025

·

Stayed 1 night

The whole facility was so clean and staff very friendly. The restaurant was outstanding

10

David

Sep 3, 2025

·

Stayed 3 nights

Room was excellent - lots of space for luggage; clean and organized. Warm cozy setting. Will definitely stay again.

10

Kelly

Jul 27, 2025

·

Stayed 1 night

Super clean! Friendly staff and a Starbies!

8

Ruth

Sep 4, 2024

·

Stayed 1 night

The heated pool and hot tub were great. The room was nice with full size appliances. Unfortunately, the bathroom floor was in desperate need of washing. Natural surroundings were great. Also decor was very nice. Restaurant was closed as it was off season. Bar served a very good burger.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious with full kitchens and some nice views, creating a cozy base for families. Downsides include uncomfortable or worn beds/sofas, dated furnishings, and occasional noise from other guests or outdoor areas late at night.

Related guest reviews

6

Aamer

Aug 19, 2025

·

Stayed 2 nights

Property was relatively clean, Bed was horrible. We had to leave a night sooner as my back could not handle another night. Location was good

10

monica

Nov 12, 2025

·

Stayed 3 nights

Went well, bed could have been more comfortable and thankfully I brought my own pillow but on the overall; a very nice place.

6

Erin

Feb 20, 2024

·

Stayed 3 nights

More of a party scene where young adults are shotgunning beer in the lobby, teens run through the halls banging on doors late at night, and drunken conversations and cackling happen late into the night. While the hotel should technically be family friendly with all the amenities they offer for families, it's not a place to rest or relax at night. The kids got so stressed that we left a night early. The beds are also very scratchy and hard, and many things in the rooms are broken or worn out. Won't be going back.

10

Willie

Nov 29, 2023

·

Stayed 2 nights

The view is amazing

4

Tommy

Sep 5, 2024

·

Stayed 2 nights

This place is getting outdated. They need to update everything from the carpets to the lighting.

8

Jason

Nov 17, 2024

·

Stayed 2 nights

Overall, not a bad place. The rooms are a little dated and could use maybe a remodel. The waterpark is not very big, but it is quite fun. Great slides, nice wave pool and the outdoor pool with indoor access is a nice touch, though I wish it was a tad warmer. Great indoor/outdoor hot tub! Room had a decent dishwasher, coffee maker and refrigerator. The Murphy bed was actually pretty comfortable. So, all in all a nice place.

8

PATRICIA

Sep 5, 2025

·

Stayed 2 nights

The only thing we did not like was the noise of people partying across our room. It interrupted our sleep a lot. It went on until 4:30 am. We finally had to go downstairs to complain. After that we could sleep though the morning ours.

6

Andrew

Sep 24, 2025

·

Stayed 1 night

I would've given it a good 5 stars overall but it seems that they had a wedding event that allowed their guests to stay out in their patio fireplace area until 1am in the morning.

10

David

Sep 3, 2025

·

Stayed 3 nights

Room was excellent - lots of space for luggage; clean and organized. Warm cozy setting. Will definitely stay again.

10

Phyllis

Sep 16, 2025

·

Stayed 2 nights

Very rustic feel. The rooms were adequate and spacious. There could have been more restaurant choices.

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AI-generated summary based on recent guest reviews

Service

Many guests praise friendly, accommodating staff and smooth experiences. Others cite slow or unresponsive front desk communication, missed housekeeping, spa scheduling problems, and occasional billing errors or duplicate charges.

Related guest reviews

10

Josph

Aug 12, 2025

·

Stayed 1 night

Beautiful views, great staff, and fantastic room! We will be back!

6

Lora

Aug 5, 2024

·

Stayed 1 night

Property was clean. The pool closed at 8:00pm and opened 12:00pm the next day. Check out is 11:00am. So if your planning on looking for a pool do not stay here it has limited hours. Waterpark is an additional charge. Resort was nice but plan on spending some money$$$. Everything is extra. Check your card statement because the resort charged for the room that was already paid through expedia. Had to call 2 weeks later for the extra charge.

6

cosmo

Aug 7, 2025

·

Stayed 2 nights

I wish I had been told in advance that there was construction going on , the letter in my room after I drove 5 hours didn’t help. . The windows of my room were wrapped in plastic the one full day I was there. Room service never came even though we left out the sign on the door. The steak house ended up being closed, nice if I knew that in advance too. I picked the wrong time to go, there was a group they took over the fire pit area and my daughter and I could not use the area to melt the smoores being offered. Starbucks looses nice, Murphy beds needs help, falling apart. We found a nice golf spot, Elm Tree, liked it better than Willowbrook set up. I usually do not so reviews, the place is clean, we picked the wrong few days to go

4

JASON

Jun 14, 2025

·

Stayed 3 nights

We were so excited to visit the lodge. Until we got there. Let’s start off with… The water park opens at 4pm!!! I booked it for my kids!!! Are you kidding me? Next, the restaurant was closed 2.5 of our 3.5 day stay. If you don’t know-it’s the ONLY restaurant on the property which is located in the middle of nowhere! We showed up to the bar to order from the limited menu but they were 5 minutes from shutting down , and the cook had left! It was 8:55pm on vacation. Then, the lady told us they open back up at 10p for a couple hours but guess what? That late night menu has like 6 gross things on it. The next day we booked a spa appointment online. Then, when we showed up, they told us that they didn’t know anybody scheduled anything and so they sent everyone home!! To top it off we drive to Cortland. They literally close all the restaurants at 9pm! We barely made it in into a pizza place that closed at 10p for them to tell us that most of the menu is not available because it’s in the freezer. They are stuck in 2020 and refuse to change. The only good thing about the trip was some hiking in Ithaca. The city of Skaneateles was so cute but FULL of pride flags. No thank you. It felt gross there. Especially to see a Pride flag in front of an Episcopal Church. I thank God we live in the beautiful state of Florida. This entire area does not suffer from working too hard or wanting to rank highly on customer service. They should put a sign out that says “tourists don’t come.”

10

Gawayne

Aug 31, 2025

·

Stayed 2 nights

We loved this place! We were a group of 8 people- 2 families. 5 adults two kids and one infant. The water park was small but so fun. No lines at all for the slides. The arcade was fun for the kids and we loved our room- the River Rock Suite. The first night we had dinner at the restaurant and had great service and the food was good. Service was great overall. We will definitely return!

4

Maribeth

Sep 9, 2025

·

Stayed 2 nights

Unexplained charge made on my Amex card eventhough I already paid in full using the one card from Expedia. No purchase was made during our stay but we were charge twice, so I have to dispute the charge

8

Jeanine

Oct 27, 2024

·

Stayed 2 nights

The property and our suite were really nice. The staff isn’t the friendliest. They seemed bothered by the guests. I also left 2 messages prior to checking in and didn’t receive a call back. No one answers the front desk phone. The property though is beautiful, Carvers was fantastic and the rooms are clean. Would definitely stay here again.

10

Lucia

Apr 8, 2024

·

Stayed 1 night

Free parking right beside the hotel was a great start. Super clean and organized hotel with amazing waterpark easily accessible from the hotel. They were accommodating and called me when room was ready for early checkin. Staff was extra polite and courteous, 10/10 would recommend.

4

Stephen

Aug 2, 2025

·

Stayed 1 night

When there is only one person on the front desk who is doing double duty - check-in and taking phone reservations - check-in is very slow and frustrating.

10

Kelly

Jul 27, 2025

·

Stayed 1 night

Super clean! Friendly staff and a Starbies!

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AI-generated summary based on recent guest reviews

Location

Scenic mountain setting near Greek Peak and SUNY Cortland, and a practical base for Ithaca and the Finger Lakes. Some guests find the area remote with limited late or off-season dining nearby.

Related guest reviews

10

Olaf

Apr 27, 2025

·

Stayed 3 nights

Fun to use as a base to explore the Ithaca area

10

Angel

Jul 18, 2024

·

Stayed 1 night

Beautiful area and the staff was amazing

10

George

Feb 21, 2025

·

Stayed 2 nights

Easy access to the mountain. Room was nice.

10

Keith F

Sep 12, 2025

·

Stayed 2 nights

Great place to stay near cortland

8

Barbara E

Oct 27, 2024

·

Stayed 1 night

Close to SUNY Cortland

10

Mary Beth

Oct 27, 2024

·

Stayed 2 nights

Love Hope Lake Lodge. Rooms are so comfortable. Nice to have a kitchen. Convenient to visit SUNY Cortland.

10

Douglas

May 5, 2025

·

Stayed 2 nights

The location was great

10

Nidhi

Jan 22, 2025

·

Stayed 3 nights

We like the convenience of staying here and going to the slopes for skiing.

10

Phyllis

Sep 16, 2025

·

Stayed 2 nights

Very rustic feel. The rooms were adequate and spacious. There could have been more restaurant choices.

10

Sarah

Jun 11, 2025

·

Stayed 2 nights

This is a great place to stay in the Finger Lakes region. I love the suites with several bed options for when I’m traveling with friends.

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AI-generated summary based on recent guest reviews

Dining

Guests often enjoy Carvers and the bar, and in-room kitchens make self-catering easy. Reviews also note limited on-site options, unexpected closures or breakfast not available, and early hours—so plan meals or bring groceries.

Related guest reviews

10

Michelin

Aug 27, 2024

·

Stayed 2 nights

My family and I loved our summer visit. The property has lots of activities. We went for a hike in the morning and the waterpark in the afternoon and my kids had the best time. We will definitely be back. Also one of our kids has many food allergies and we went to multiple dining options on property and everyone was kind and very accommodating.

6

Emily

Apr 19, 2024

·

Stayed 1 night

We went to Trax after asking the front desk for directions and they were closed. Strange that the front desk failed to mention anything about them not being open when they shared the directions. The pool closed quite early so we were not able to access during our stay.

4

JASON

Jun 14, 2025

·

Stayed 3 nights

We were so excited to visit the lodge. Until we got there. Let’s start off with… The water park opens at 4pm!!! I booked it for my kids!!! Are you kidding me? Next, the restaurant was closed 2.5 of our 3.5 day stay. If you don’t know-it’s the ONLY restaurant on the property which is located in the middle of nowhere! We showed up to the bar to order from the limited menu but they were 5 minutes from shutting down , and the cook had left! It was 8:55pm on vacation. Then, the lady told us they open back up at 10p for a couple hours but guess what? That late night menu has like 6 gross things on it. The next day we booked a spa appointment online. Then, when we showed up, they told us that they didn’t know anybody scheduled anything and so they sent everyone home!! To top it off we drive to Cortland. They literally close all the restaurants at 9pm! We barely made it in into a pizza place that closed at 10p for them to tell us that most of the menu is not available because it’s in the freezer. They are stuck in 2020 and refuse to change. The only good thing about the trip was some hiking in Ithaca. The city of Skaneateles was so cute but FULL of pride flags. No thank you. It felt gross there. Especially to see a Pride flag in front of an Episcopal Church. I thank God we live in the beautiful state of Florida. This entire area does not suffer from working too hard or wanting to rank highly on customer service. They should put a sign out that says “tourists don’t come.”

10

Gawayne

Aug 31, 2025

·

Stayed 2 nights

We loved this place! We were a group of 8 people- 2 families. 5 adults two kids and one infant. The water park was small but so fun. No lines at all for the slides. The arcade was fun for the kids and we loved our room- the River Rock Suite. The first night we had dinner at the restaurant and had great service and the food was good. Service was great overall. We will definitely return!

6

Kayode

Aug 8, 2024

·

Stayed 1 night

Place was a bit dated and not many food options in the area.

8

Jennifer

Aug 11, 2025

·

Stayed 2 nights

Overall really nice suite other than squeaky fan and the upstairs toilet didn’t flush well. Food options were ok but glad other restaurants are 15 min away.

10

Wendy

Oct 9, 2025

·

Stayed 1 night

This is a timeshare property near ski slopes. Restaurant was very good. Had we known, we would have brought a few groceries with us, as the room has a kitchenette.

10

Todd

Sep 9, 2024

·

Stayed 1 night

Friendly staff, great food in the main lodge bar.

8

Ruth

Sep 4, 2024

·

Stayed 1 night

The heated pool and hot tub were great. The room was nice with full size appliances. Unfortunately, the bathroom floor was in desperate need of washing. Natural surroundings were great. Also decor was very nice. Restaurant was closed as it was off season. Bar served a very good burger.

8

Michael

May 17, 2025

·

Stayed 1 night

We have stayed at this property multiple times. It is generally quiet, priced well, has a very good restaurant and bar area. It has a very nice outdoor area with a fireplace and ample seating. An overall excellent stay.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $259	16 $235	17 $246	18 $299	19
20 $245	21 $252	22 $258	23 $248	24 $265	25	26
27 $256	28 $254	29 $252	30 $249

Su	Mo	Tu	We	Th	Fr	Sa
				1 $241	2 $353	3
4 $214	5 $268	6 $311	7 $203	8 $231	9 $345	10
11 $344	12 $269	13 $269	14 $270	15 $250	16 $411	17 $344
18 $269	19 $240	20 $237	21 $213	22 $226	23 $243	24 $306
25 $213	26 $242	27 $233	28 $214	29 $225	30 $249	31 $253

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About this property

Location

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What guests think

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