Privilege Aluxes
278 US$
/ noche
Promedio para noviembre
Precios para Privilege Aluxes
Selecciona fechas para ver precios y disponibilidad
278 US$
/ noche
Promedio para noviembre
Precios medios mensuales
En Privilege Aluxes, los precios por noche son de 200 US$ de media en el mes más barato (septiembre) y de 376 US$ en el mes más caro (febrero), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 334 US$ |
| febrero | 376 US$ |
| marzo | 312 US$ |
| abril | 276 US$ |
| mayo | 278 US$ |
| junio | 254 US$ |
| julio | 227 US$ |
| agosto | 226 US$ |
| septiembre | 200 US$ |
| octubre | 206 US$ |
| noviembre | 278 US$ |
| diciembre | 284 US$ |
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nov · 278 US$
N
D
Más caro: febrero (aprox. 376 US$)
Más barato: septiembre (aprox. 200 US$)
Acerca de esta propiedad
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 2 piscinas al aire libre, 3 bañeras de hidromasaje y una sauna. Encontrarás tambié...
Servicios
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 2 piscinas al aire libre, 3 bañeras de hidromasaje y una sauna. Encontrarás también conexión a Internet wifi gratis, servicios de conserjería y una peluquería.
Servicios empresariales
Tendrás conexión a Internet por cable gratis, una sala de ordenadores y check-in exprés a tu disposición. Se ofrece servicio de transporte al aeropuerto (ida y vuelta) de pago disponible 24 horas.
Comida
Si tienes ganas de comer algo de cocina asiática, ve a Satay, uno de los 3 restaurantes de este complejo turístico, o simplemente llama al servicio de habitaciones las 24 horas. Relájate con un refresco en el bar en la playa, en el bar junto a la piscina o en uno de los 2 bares con salón. Se ofrece un desayuno bufé gratuito todos los días de 07:00 a 11:00.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 124 habitaciones con minibar (con algunos artículos gratuitos) y televisión de plasma. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por cable. El baño privado con ducha está provisto de artículos de higiene personal gratuitos y secadores de pelo. Entre las comodidades, se incluyen caja fuerte (cabe un portátil), escritorio y teléfono.
Ubicación
Si decides alojarte en Privilege Aluxes Isla Mujeres Adults Only, te encontrarás en una fantástica zona de Isla Mujeres (Centro - Supmza 001) y estarás a pocos pasos de Playa Norte y Calle Miguel Hidalgo. Además, este complejo de playa se encuentra a 0,2 km de Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc y a 3,7 km de Casa Crayola.
Qué hay cerca
Playa Norte(0.1 millas)
Faro de Punta Norte(0.1 millas)
Cementerio de Isla Mujeres(0.1 millas)
Playa El Cocal(0.1 millas)
Calle Miguel Hidalgo(0.1 millas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc(0.1 millas)
Aztlán Galería(0.3 millas)
Terminal marítima de Isla Mujeres(0.4 millas)
Parador fotográfico(0.4 millas)
Parque Natural Garrafón(1 millas)
Casa Crayola(2.3 millas)
Casa Mundaca(3.2 millas)
Playa Tiburón(3.7 millas)
Parque de los Sueños(4 millas)
Isla flotante de botellas Joysxee(4.2 millas)
El aeropuerto más cercano se encuentra en Cancún, Quintana Roo (CUN-Cancún Intl.)(21.4 millas)
Traslados al aeropuerto
Restaurante
Piscina
Habitaciones para no fumadores
Servicio de habitaciones
Mostrador turístico
Ubicación
Avenida Adolfo Lopez Mateos SM001 MZA001 Lote 005, Centro - Supmza 001, Isla Mujeres, Isla Mujeres, Estado de Quintana Roo, México
Playa Norte (0.1 millas)
Faro de Punta Norte (0.1 millas)
Cementerio de Isla Mujeres (0.1 millas)
Playa El Cocal (0.1 millas)
Calle Miguel Hidalgo (0.1 millas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc (0.1 millas)
Opciones de habitación
8
Premium Suite with Whirlpool Bath
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
1130 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
4
Aluxes Room
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
376 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
7
Deluxe Suite Garden View
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
990 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
5
Superior Aluxes with Whirlpool Bath
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
538 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
Reseñas de los huéspedes sobre Privilege Aluxes
8.6
Fabuloso
Basado en 1593 comentarios verificados
¿Quién se queda aquí?
Trabajo
0%
Pareja
78%
Familia
10%
Grupo
9%
Solo/a
1%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En Privilege Aluxes Adults Only, los huéspedes elogian constantemente al personal amable y atento, la hermosa playa Norte y su ubicación accesible a restaurantes y tiendas, disfrutando muchos de habitaciones limpias, piscinas relajantes con bar en la piscina y un ambiente tranquilo y para adultos.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En Privilege Aluxes Adults Only, los huéspedes elogian constantemente al personal amable y atento, la hermosa playa Norte y su ubicación accesible a restaurantes y tiendas, disfrutando muchos de habitaciones limpias, piscinas relajantes con bar en la piscina y un ambiente tranquilo y para adultos.
La comida y las bebidas varían de excelentes a promedio, y varias reseñas señalan una variedad de opciones gastronómicas limitada, cócteles poco elaborados y que el resort es más tranquilo que animado. Aparecen problemas de mantenimiento recurrentes en algunas áreas, incluyendo agua caliente intermitente, ascensores fuera de servicio y pequeños inconvenientes en las habitaciones, como neveras o televisores defectuosos; las vistas y el ruido de las habitaciones depende en gran medida del edificio y su orientación. La zona de playa es encantadora, pero puede estar concurrida por el tráfico de embarcaciones cercanas. En general, espere una estancia limpia, bien ubicada, solo para adultos y centrada en la relajación y el servicio.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
El club de playa y las piscinas (incluido un bar en la piscina) son lo más destacado, con muchas tumbonas y un spa muy apreciado. Entre los inconvenientes se incluyen fallos recurrentes en los ascensores, jacuzzis tibios o inoperativos y un ambiente tranquilo con entretenimiento o música limitados.
Reseñas de huéspedes relacionadas
8
Tracy
3 abr 2025
·
Se alojó 8 noches
Friendly and efficient staff. The property was clean and well attended to. Plenty of lounge chairs available at the pools and the beach. Lacks other beach-side amenities such as paddleboards, volleyball, etc.
Friendly and efficient staff. The property was clean and well attended to. Plenty of lounge chairs available at the pools and the beach. Lacks other beach-side amenities such as paddleboards, volleyball, etc.
10
Kasi
24 nov 2025
·
Se alojó 3 noches
Hotel is beautiful. The staff is great. One elevator was out of commission .
Hotel is beautiful. The staff is great. One elevator was out of commission .
8
Tamra Yvonne
23 oct 2025
·
Se alojó 3 noches
Beach access was great, very clean place. The outside bar needs to update their music choice, the music was elevator music which was not very upbeat or entertaining. The breakfast could use some better options and only 1 person making omelets took a long time to get your food. They put us in a building the elevator was broken. We had a first time visiting couple with us and we just couldn’t do the stairs and had to be moved. They should have never put anyone in a building when the elevator doesn’t work.
Beach access was great, very clean place. The outside bar needs to update their music choice, the music was elevator music which was not very upbeat or entertaining. The breakfast could use some better options and only 1 person making omelets took a long time to get your food. They put us in a building the elevator was broken. We had a first time visiting couple with us and we just couldn’t do the stairs and had to be moved. They should have never put anyone in a building when the elevator doesn’t work.
8
Justin
29 oct 2025
·
Se alojó 7 noches
The room was clean and the staff was friendly. Food and drink were good. Nice location at Playa Norte. The only downsides were that our building's elevator, hot tub plug, and the fridge in our room was not was working during our stay. Overall a great stay with a few minor inconveniences.
The room was clean and the staff was friendly. Food and drink were good. Nice location at Playa Norte. The only downsides were that our building's elevator, hot tub plug, and the fridge in our room was not was working during our stay. Overall a great stay with a few minor inconveniences.
8
Dayannis Rosales
21 sept 2025
·
Se alojó 4 noches
I enjoyed the island overall. The pool and beach services were great. The beach area in front of our hotel is clean and nice. The staff is friendly and helpful. We enjoyed a lot our couple massage, a 5 star service. Food was great, it was remarkable actually. Now here are a few things I did not particularly like. First, Expedia did not send us on time the email with the ferry tickets so we ended up paying those and couldn't get a refund at the end of our trip (after paying for a bundle package), even though we contacted the local transportation agency and Expedia customer service several times. Second, I emailed the hotel a few weeks prior to our trip to let them know about my husband's birthday. We never received the special courtesy in the room that they mentioned, but they finally managed to get him a mini cake at the restaurant on his birthday night. Another thing is worth mentioning, the hotel ambiance is down after 10pm. There's no bar open or disco til 2am like in other resorts. I guess it is a place just to rest and unwind. You do have 24h room service. In general, we did enjoy our trip and the island is charming. We even met some locals and they're great. I found a free snorkeling area near Mia hotel. We walked around a lot to find that spot. Thank you for having us :)
I enjoyed the island overall. The pool and beach services were great. The beach area in front of our hotel is clean and nice. The staff is friendly and helpful. We enjoyed a lot our couple massage, a 5 star service. Food was great, it was remarkable actually. Now here are a few things I did not particularly like. First, Expedia did not send us on time the email with the ferry tickets so we ended up paying those and couldn't get a refund at the end of our trip (after paying for a bundle package), even though we contacted the local transportation agency and Expedia customer service several times. Second, I emailed the hotel a few weeks prior to our trip to let them know about my husband's birthday. We never received the special courtesy in the room that they mentioned, but they finally managed to get him a mini cake at the restaurant on his birthday night. Another thing is worth mentioning, the hotel ambiance is down after 10pm. There's no bar open or disco til 2am like in other resorts. I guess it is a place just to rest and unwind. You do have 24h room service. In general, we did enjoy our trip and the island is charming. We even met some locals and they're great. I found a free snorkeling area near Mia hotel. We walked around a lot to find that spot. Thank you for having us :)
10
Shannon
6 ene 2026
·
Se alojó 6 noches
The room was clean and very nice. The air conditioning was great, we actually got too cold a few times. The views on the patio are amazing! The beach is so beautiful and there was plenty of seating. The pool and swim up bar are so nice!!
The room was clean and very nice. The air conditioning was great, we actually got too cold a few times. The views on the patio are amazing! The beach is so beautiful and there was plenty of seating. The pool and swim up bar are so nice!!
10
charmaine
12 jun 2025
·
Se alojó 3 noches
Quiet and relaxing property right on Playa Norte! The air conditioning didn’t work well nor did the jacuzzi. Overall, I still enjoyed my stay.
Quiet and relaxing property right on Playa Norte! The air conditioning didn’t work well nor did the jacuzzi. Overall, I still enjoyed my stay.
8
Amanda
9 sept 2025
·
Se alojó 4 noches
Love the resort and that it's all inclusive! Great location, great beach and beach club! Only thing the pool water needs to be cooler
Love the resort and that it's all inclusive! Great location, great beach and beach club! Only thing the pool water needs to be cooler
10
Richard
7 abr 2025
·
Se alojó 4 noches
We love Privilege Aluxes - this was our 5th time visiting! The resort is intimate and has a laid back vibe - which we love. Everything is clean and well maintained. We feel very safe on and off the property. Food options are all good. We love to spend time at the beach where we can catch sun or relax in the shade. Bar service to our loungers is an added bonus! We also love the pool with a swim up bar and options for sun or shade. The bar service is top notch! Be sure to take an insulated cup so your ice doesn't melt too fast! The only thing really lacking at either is music. We had a small speaker but would have enjoyed beachy bar music. We will definitely be back!
We love Privilege Aluxes - this was our 5th time visiting! The resort is intimate and has a laid back vibe - which we love. Everything is clean and well maintained. We feel very safe on and off the property. Food options are all good. We love to spend time at the beach where we can catch sun or relax in the shade. Bar service to our loungers is an added bonus! We also love the pool with a swim up bar and options for sun or shade. The bar service is top notch! Be sure to take an insulated cup so your ice doesn't melt too fast! The only thing really lacking at either is music. We had a small speaker but would have enjoyed beachy bar music. We will definitely be back!
8
Sophia
25 oct 2025
·
Se alojó 7 noches
It was a good overall stay. The elevator in our building was under construction the whole week so going up 3-4 floors wasn’t fun, but not the end of the world. Food was good and the people are super sweet. Beach was great and clean. Love the island
It was a good overall stay. The elevator in our building was under construction the whole week so going up 3-4 floors wasn’t fun, but not the end of the world. Food was good and the people are super sweet. Beach was great and clean. Love the island
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
La mayoría de los huéspedes encuentran las habitaciones y los terrenos muy limpios y con un servicio de limpieza confiable. Una minoría informa sobre olores a moho o duchas defectuosas, mosquitos/hormigas, olores ocasionales a alcantarilla y atención desigual a las áreas comunes.
Reseñas de huéspedes relacionadas
10
Felipa Iran
27 nov 2025
·
Se alojó 6 noches
Great staff and clean room
Great staff and clean room
10
John Andrew
5 feb 2025
·
Se alojó 7 noches
The property was wonderful. Staff was always pleasant and helpful. The only issues I had was the smell of sewer gas was often present between the pool and Sabor, and we had a few days were we needed maintenance to adjust the shower so we had hot water. Other than that the food was EXCELLENT and the facilities were amazing. Isla Mujeres is a wonderful place just 20 minutes on a ferry from Cancun. I would recommend the island and Privilege Aluxes to anyone!
The property was wonderful. Staff was always pleasant and helpful. The only issues I had was the smell of sewer gas was often present between the pool and Sabor, and we had a few days were we needed maintenance to adjust the shower so we had hot water. Other than that the food was EXCELLENT and the facilities were amazing. Isla Mujeres is a wonderful place just 20 minutes on a ferry from Cancun. I would recommend the island and Privilege Aluxes to anyone!
8
Dayannis Rosales
21 sept 2025
·
Se alojó 4 noches
I enjoyed the island overall. The pool and beach services were great. The beach area in front of our hotel is clean and nice. The staff is friendly and helpful. We enjoyed a lot our couple massage, a 5 star service. Food was great, it was remarkable actually. Now here are a few things I did not particularly like. First, Expedia did not send us on time the email with the ferry tickets so we ended up paying those and couldn't get a refund at the end of our trip (after paying for a bundle package), even though we contacted the local transportation agency and Expedia customer service several times. Second, I emailed the hotel a few weeks prior to our trip to let them know about my husband's birthday. We never received the special courtesy in the room that they mentioned, but they finally managed to get him a mini cake at the restaurant on his birthday night. Another thing is worth mentioning, the hotel ambiance is down after 10pm. There's no bar open or disco til 2am like in other resorts. I guess it is a place just to rest and unwind. You do have 24h room service. In general, we did enjoy our trip and the island is charming. We even met some locals and they're great. I found a free snorkeling area near Mia hotel. We walked around a lot to find that spot. Thank you for having us :)
I enjoyed the island overall. The pool and beach services were great. The beach area in front of our hotel is clean and nice. The staff is friendly and helpful. We enjoyed a lot our couple massage, a 5 star service. Food was great, it was remarkable actually. Now here are a few things I did not particularly like. First, Expedia did not send us on time the email with the ferry tickets so we ended up paying those and couldn't get a refund at the end of our trip (after paying for a bundle package), even though we contacted the local transportation agency and Expedia customer service several times. Second, I emailed the hotel a few weeks prior to our trip to let them know about my husband's birthday. We never received the special courtesy in the room that they mentioned, but they finally managed to get him a mini cake at the restaurant on his birthday night. Another thing is worth mentioning, the hotel ambiance is down after 10pm. There's no bar open or disco til 2am like in other resorts. I guess it is a place just to rest and unwind. You do have 24h room service. In general, we did enjoy our trip and the island is charming. We even met some locals and they're great. I found a free snorkeling area near Mia hotel. We walked around a lot to find that spot. Thank you for having us :)
10
GREGORY ALLEN
15 oct 2025
·
Se alojó 4 noches
Beautiful hotel, clean, great food, great pool and the beach access and view was great!
Beautiful hotel, clean, great food, great pool and the beach access and view was great!
4
Marcus
12 oct 2025
·
Se alojó 4 noches
We had a ton of mold in our shower and it took half of our stay in order for them to actually come and clean it. Had to beg them three times to get it actually clean. Front counter and management people were great, but the food at all of the restaurants was absolutely terrible and everyone else on the property seemed inconvenienced when we asked for anything. I would not stay here again.
We had a ton of mold in our shower and it took half of our stay in order for them to actually come and clean it. Had to beg them three times to get it actually clean. Front counter and management people were great, but the food at all of the restaurants was absolutely terrible and everyone else on the property seemed inconvenienced when we asked for anything. I would not stay here again.
8
tim
25 ene 2025
·
Se alojó 7 noches
Roach in bathroom
Roach in bathroom
10
Mark
2 sept 2025
·
Se alojó 6 noches
We stayed at Privilege for a week in August during our trip to snorkel with whale sharks and chose Privilege specifically because it's Adult Only and walkable to the village as well as the Dive Shop and other conveniences. We did Carry-On only for this trip and so walked from the Ferry Dock to the Resort, which took about 10 minutes and was a lovely way to introduce ourselves to the area. Upon arrival, we were greeted warmly with a glass of champagne. We were interested in upgrading from the Garden Suite we had booked, and after discussing possible options we were shown the Premium Suite with Whirlpool Bath and opted to keep that Suite (Room 242: Building 2, 4th Floor, Suite 2; a spacious Suite with a separate kitchen/living room and bedroom, each with their own sliding glass doors leading to the expansive balcony with whirlpool tub. it had great views and a mid-resort location overlooking the pools and ocean). *a tip that always works for us: book a room you won't mind staying in if the Resort is at capacity but wait to upgrade until you're onsite. Then ask to see different options in person and politely ask for the best price. The kind Concierge at Privilege was able to offer us a very steep discount because the Resort was under capacity. The Resort/Grounds were very clean, and the beach was top class. Dining options were varied and delicious, and the Customer Service was extraordinary (a special shout out to our favorite Bartender, Morales!) We'll be back!
We stayed at Privilege for a week in August during our trip to snorkel with whale sharks and chose Privilege specifically because it's Adult Only and walkable to the village as well as the Dive Shop and other conveniences. We did Carry-On only for this trip and so walked from the Ferry Dock to the Resort, which took about 10 minutes and was a lovely way to introduce ourselves to the area. Upon arrival, we were greeted warmly with a glass of champagne. We were interested in upgrading from the Garden Suite we had booked, and after discussing possible options we were shown the Premium Suite with Whirlpool Bath and opted to keep that Suite (Room 242: Building 2, 4th Floor, Suite 2; a spacious Suite with a separate kitchen/living room and bedroom, each with their own sliding glass doors leading to the expansive balcony with whirlpool tub. it had great views and a mid-resort location overlooking the pools and ocean). *a tip that always works for us: book a room you won't mind staying in if the Resort is at capacity but wait to upgrade until you're onsite. Then ask to see different options in person and politely ask for the best price. The kind Concierge at Privilege was able to offer us a very steep discount because the Resort was under capacity. The Resort/Grounds were very clean, and the beach was top class. Dining options were varied and delicious, and the Customer Service was extraordinary (a special shout out to our favorite Bartender, Morales!) We'll be back!
2
Brandi
23 nov 2025
·
Se alojó 1 noche
Room smelt moldy, tub dirty, front desk clerk doesnt like his job. Just not a welcoming good experience
Room smelt moldy, tub dirty, front desk clerk doesnt like his job. Just not a welcoming good experience
8
Isaac Maurice
27 oct 2024
·
Se alojó 7 noches
Staff, weather and beach were amazing! This was our second time at the resort and overall we did enjoy ourselves. The only complaint would be cleanliness of the area just outside the rooms. Part might have been guests but the food from room service that was left outside was messy. We did ask for the area to be clean / swept up. After 24 hours, dishes were gone but food remained.
Staff, weather and beach were amazing! This was our second time at the resort and overall we did enjoy ourselves. The only complaint would be cleanliness of the area just outside the rooms. Part might have been guests but the food from room service that was left outside was messy. We did ask for the area to be clean / swept up. After 24 hours, dishes were gone but food remained.
10
Yessi
7 oct 2025
·
Se alojó 3 noches
It’s our third time at this property, always a great time. Property is clean, nice, probably one of the best in the island.
It’s our third time at this property, always a great time. Property is clean, nice, probably one of the best in the island.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las experiencias en las habitaciones varían: muchas suites son espaciosas con balcones o hidromasajes y buenas vistas, mientras que algunas habitaciones básicas se sienten pequeñas con espacio de almacenamiento limitado. Las vistas y el ruido dependen de la ubicación, y ocasionalmente se informan problemas de mantenimiento en la habitación (TV/nevera/aire acondicionado).
Reseñas de huéspedes relacionadas
10
Andrew
24 ene 2025
·
Se alojó 6 noches
Great place. Stayed in a giant 2 level condo/room. Room #632. Has a roof top pool and large sun deck area. Spacious living area and bedroom with 2 bathrooms. Beautiful 360° views. Was really expensive for the upgrade, but… we said “why not”. 4th time in Isla Mujeres. Breakfast at the beach bar area was awesome. Same with lunch. Coffee machine in the room is terrible, grab a fresh brewed cappuccino at the bar near the restaurant. Will prob come back again in a year or 2. Nice pool area also. Great beach area is part of the hotel. Just do it. Book it. Peace and love.
Great place. Stayed in a giant 2 level condo/room. Room #632. Has a roof top pool and large sun deck area. Spacious living area and bedroom with 2 bathrooms. Beautiful 360° views. Was really expensive for the upgrade, but… we said “why not”. 4th time in Isla Mujeres. Breakfast at the beach bar area was awesome. Same with lunch. Coffee machine in the room is terrible, grab a fresh brewed cappuccino at the bar near the restaurant. Will prob come back again in a year or 2. Nice pool area also. Great beach area is part of the hotel. Just do it. Book it. Peace and love.
6
Rachel
25 jun 2025
·
Se alojó 6 noches
Lack of communication between staff made things very difficult at times. The photos of our room said it had a balcony, but there was none which made our room extremely small. Great bathroom and food was a hit or miss. Staff ant the front reception were very friendly, but the staff at restaurants were not, staff at the restaurants were not accommodating at all for a party of 4 or more. One of our party’s AC was not working and they told her that it was her fault that she didn’t know how to work it. She complained again and they then told her she just had the fan on- not the ac. The third day, they told her it was broken and moved her to a room that had just become available. We were given the run around on multiple different things as well such as room service and our mini fridge. Very loud! Room walls were very thin.
Lack of communication between staff made things very difficult at times. The photos of our room said it had a balcony, but there was none which made our room extremely small. Great bathroom and food was a hit or miss. Staff ant the front reception were very friendly, but the staff at restaurants were not, staff at the restaurants were not accommodating at all for a party of 4 or more. One of our party’s AC was not working and they told her that it was her fault that she didn’t know how to work it. She complained again and they then told her she just had the fan on- not the ac. The third day, they told her it was broken and moved her to a room that had just become available. We were given the run around on multiple different things as well such as room service and our mini fridge. Very loud! Room walls were very thin.
8
Paula
6 ene 2025
·
Se alojó 2 noches
No me gusto el cuarto ni la ducha, la habitación estaba frente a un cementerio podrían tapar la vista con muros verdes con plantas
No me gusto el cuarto ni la ducha, la habitación estaba frente a un cementerio podrían tapar la vista con muros verdes con plantas
6
Natalia
25 sept 2025
·
Se alojó 3 noches
Personal e instalaciones muy bien, nos quedamos en la habitacion mas basica, a pesar de que esta muy pequeña igual esta bien (digo tampoco nos costo muy barato que digamos pero bueno) Lo que si tengo queja, es en la habitacion en si, no vengo a estar viendo la tele pero de repente ya cansada de la playa, la alberca, si se nos antojaba recostarnos un rato a ver una pelicula, y pues 3 veces tuvieron que cambiarnos la TV, en una de esas veces el joven nos comento que ya sabian que esa tele (la segunda que nos pusieron) que no servia, entonces porque poner algo que no sirve. La misma hostoria con la plancha para la ropa. El refri bar!! Lo necesitabamos si o si, por cuestiones de medicamentos, llegamos y no servia, lo "arreglaron" y lo dejamos asi toda la noche, al la mañana siguiente, caliente, llamamos, nos llevaron otro pero inmediatamente lo regresamos (lo acabanan de pintar ) con pintura de spray, ya se imaginaran el olor, y en la habitacion tan pequeña, o tenia ni 3 min. Y ya estaba apestososisimo el cuarto, si ya saben que los refribars no sirven porque no los arreglan desde un principio, hasta el 3ero fue cuando decidieron sacar uno literalmente nuevo!! Porque hasta entonces?? Es incomodo estar llame y llame y que esten dentro de nuestra habitacion constantemente. En resumidas, si se trata de instalaciones o atencion del personal ( a excepcion de una muchacha en recepcion, la cual no agarre su nombre ,error mio, fue quien se porto pues menos amable por asi decirlo).
Personal e instalaciones muy bien, nos quedamos en la habitacion mas basica, a pesar de que esta muy pequeña igual esta bien (digo tampoco nos costo muy barato que digamos pero bueno) Lo que si tengo queja, es en la habitacion en si, no vengo a estar viendo la tele pero de repente ya cansada de la playa, la alberca, si se nos antojaba recostarnos un rato a ver una pelicula, y pues 3 veces tuvieron que cambiarnos la TV, en una de esas veces el joven nos comento que ya sabian que esa tele (la segunda que nos pusieron) que no servia, entonces porque poner algo que no sirve. La misma hostoria con la plancha para la ropa. El refri bar!! Lo necesitabamos si o si, por cuestiones de medicamentos, llegamos y no servia, lo "arreglaron" y lo dejamos asi toda la noche, al la mañana siguiente, caliente, llamamos, nos llevaron otro pero inmediatamente lo regresamos (lo acabanan de pintar ) con pintura de spray, ya se imaginaran el olor, y en la habitacion tan pequeña, o tenia ni 3 min. Y ya estaba apestososisimo el cuarto, si ya saben que los refribars no sirven porque no los arreglan desde un principio, hasta el 3ero fue cuando decidieron sacar uno literalmente nuevo!! Porque hasta entonces?? Es incomodo estar llame y llame y que esten dentro de nuestra habitacion constantemente. En resumidas, si se trata de instalaciones o atencion del personal ( a excepcion de una muchacha en recepcion, la cual no agarre su nombre ,error mio, fue quien se porto pues menos amable por asi decirlo).
8
Colleen
25 abr 2025
·
Se alojó 6 noches
It is a beautiful hotel however our room was pretty small. It was fine for what we paid but room service wasn’t as good as the other services.
It is a beautiful hotel however our room was pretty small. It was fine for what we paid but room service wasn’t as good as the other services.
8
Ralph
1 jul 2025
·
Se alojó 4 noches
Nice small resort, the beach is public and it’s a good distance from the lounge chairs to the water. The liquor is cheap and burns, id stick with beer and wine. Friendly staff and cool clean rooms. Noisy daycare or school next door that begins screaming at 7am.
Nice small resort, the beach is public and it’s a good distance from the lounge chairs to the water. The liquor is cheap and burns, id stick with beer and wine. Friendly staff and cool clean rooms. Noisy daycare or school next door that begins screaming at 7am.
8
Tracy
20 jul 2025
·
Se alojó 5 noches
Location. Everything near which made it a little noisy but fare trade off.
Location. Everything near which made it a little noisy but fare trade off.
10
charmaine
12 jun 2025
·
Se alojó 3 noches
Quiet and relaxing property right on Playa Norte! The air conditioning didn’t work well nor did the jacuzzi. Overall, I still enjoyed my stay.
Quiet and relaxing property right on Playa Norte! The air conditioning didn’t work well nor did the jacuzzi. Overall, I still enjoyed my stay.
10
Michael
24 jul 2025
·
Se alojó 7 noches
The property architecture is appealing. The decor is simple yet elegant. Guest rooms could use storage drawer space. However, the bathroom is large and convenient for toiletries and ease of showering. The all inclusive breakfast has everything and anything you could ask for displayed beautifully and restocked constantly. The grounds and the pool areas are clean and well maintained. Privilege will be our new "go to" property on the island.
The property architecture is appealing. The decor is simple yet elegant. Guest rooms could use storage drawer space. However, the bathroom is large and convenient for toiletries and ease of showering. The all inclusive breakfast has everything and anything you could ask for displayed beautifully and restocked constantly. The grounds and the pool areas are clean and well maintained. Privilege will be our new "go to" property on the island.
10
Linda Faye
29 sept 2025
·
Se alojó 4 noches
We had a superior room, city view. It was small but perfect for our needs. Nice, private balcony.
We had a superior room, city view. It was small but perfect for our needs. Nice, private balcony.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
Muchas reseñas destacan a un personal cálido y atento y un servicio de playa/piscina útil. Algunos huéspedes informan sobre inconsistencias, como un servicio lento o poco amable, políticas de registro de entrada/inclusión estrictas o confusas, y un seguimiento desigual de las solicitudes o el servicio de habitaciones/minibar.
Reseñas de huéspedes relacionadas
4
Megan
29 jun 2025
·
Se alojó 1 noche
Disappointed and Misled – Not Worth the Hype Our experience at Privilege Aluxes Isla Mujeres started off on the wrong foot and unfortunately never recovered. When we checked in, the man at the front desk completely misled us. He overcharged us, and what was worse, he promised us a free bottle of alcohol as part of our booking. When we followed up that evening to get the bottle, we were told we’d have to wait until tomorrow. Fine, we waited. But when we asked again the next day, we were told that the offer didn’t apply to our room. Really? Then why was it promised to us at check-in? The whole situation felt like a bait-and-switch. Between the overcharging and the false promises, it left a really bad impression. For a place that claims to be all about service and relaxation, this was the opposite. Definitely not the experience we expected, and we won’t be coming back. Be careful and double-check everything before you agree to anything.
Disappointed and Misled – Not Worth the Hype Our experience at Privilege Aluxes Isla Mujeres started off on the wrong foot and unfortunately never recovered. When we checked in, the man at the front desk completely misled us. He overcharged us, and what was worse, he promised us a free bottle of alcohol as part of our booking. When we followed up that evening to get the bottle, we were told we’d have to wait until tomorrow. Fine, we waited. But when we asked again the next day, we were told that the offer didn’t apply to our room. Really? Then why was it promised to us at check-in? The whole situation felt like a bait-and-switch. Between the overcharging and the false promises, it left a really bad impression. For a place that claims to be all about service and relaxation, this was the opposite. Definitely not the experience we expected, and we won’t be coming back. Be careful and double-check everything before you agree to anything.
6
Donald
20 ago 2025
·
Se alojó 6 noches
Once you leave the lobby, the staff don't seem eager to serve. Pathetic for an all-inclusive resort.
Once you leave the lobby, the staff don't seem eager to serve. Pathetic for an all-inclusive resort.
8
Jamie
24 jul 2025
·
Se alojó 5 noches
Loved the property and great location. I didn’t like that the pool bar closes at 6pm and good luck getting ahold of room service. I tried several times and never once able to get ahold of them.
Loved the property and great location. I didn’t like that the pool bar closes at 6pm and good luck getting ahold of room service. I tried several times and never once able to get ahold of them.
10
shirley ramirez
1 nov 2025
·
Se alojó 3 noches
The staff went above and beyond for anything we requested. Service is top notch.
The staff went above and beyond for anything we requested. Service is top notch.
10
Delisa
26 ago 2025
·
Se alojó 3 noches
The only thing I didn’t like was the checking process which I am aware is at 3pm but my knee was swollen and I asked for early check in so I can rest my knee and we were dismissed completely repeatedly saying we will have your room ready at 3pm.’Food was amazing. The staff were very friendly. The beach club is beautiful. The drinks at the pool bar were very good as well. Our room was beautiful and comfortable. We had a great time overall.
The only thing I didn’t like was the checking process which I am aware is at 3pm but my knee was swollen and I asked for early check in so I can rest my knee and we were dismissed completely repeatedly saying we will have your room ready at 3pm.’Food was amazing. The staff were very friendly. The beach club is beautiful. The drinks at the pool bar were very good as well. Our room was beautiful and comfortable. We had a great time overall.
8
Adam
18 nov 2025
·
Se alojó 1 noche
The location and view it had . Would stay again, but some staff were a bit rude and didn’t give off that professional hospitality . So kinda upset in regards to that
The location and view it had . Would stay again, but some staff were a bit rude and didn’t give off that professional hospitality . So kinda upset in regards to that
10
Richard
20 mar 2025
·
Se alojó 4 noches
We had an amazing time! The staff and facility was 1st class! Raul was our server at the beach club and made our stay memorable. Greta also was great, Jonatan, Fernando (Captain), Alan, Dani……all of these staff members were five stars!!! We will be returning every year! Thank you!
We had an amazing time! The staff and facility was 1st class! Raul was our server at the beach club and made our stay memorable. Greta also was great, Jonatan, Fernando (Captain), Alan, Dani……all of these staff members were five stars!!! We will be returning every year! Thank you!
6
howard
12 oct 2025
·
Se alojó 3 noches
Overall was a good stay. Housekeeping did not clean the room one day after a 2nd request, bottle of alcohol was never provided but was told we would get it. Certain staff members go above and beyond to make up for those that did less than expected. Food was good, beach bar was excellent.
Overall was a good stay. Housekeeping did not clean the room one day after a 2nd request, bottle of alcohol was never provided but was told we would get it. Certain staff members go above and beyond to make up for those that did less than expected. Food was good, beach bar was excellent.
4
Bertha Hernandez
26 sept 2025
·
Se alojó 5 noches
We have poor service on the staff and spoiled salsa and spoiled vegetables on the omelette. it looks like the stuff only takes care of the white people.
We have poor service on the staff and spoiled salsa and spoiled vegetables on the omelette. it looks like the stuff only takes care of the white people.
10
Jessica
12 abr 2025
·
Se alojó 7 noches
PA is a great location, convenient access to drink and good food service right on the beach, Edwin, Morales, and Dani go the extra step to make sure your stay is incredible! 2nd time at this resort, very safe. If you do have an issue with your room, it is handled immediately, definitely worth the trip.
PA is a great location, convenient access to drink and good food service right on the beach, Edwin, Morales, and Dani go the extra step to make sure your stay is incredible! 2nd time at this resort, very safe. If you do have an issue with your room, it is handled immediately, definitely worth the trip.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Ubicación privilegiada en North Beach, a poca distancia a pie del ferry, restaurantes y tiendas; muchos señalan que se siente seguro y conveniente. Algunos informan sobre ruido cerca de ciertos edificios y tráfico de embarcaciones ocupado cerca de la zona de baño.
Reseñas de huéspedes relacionadas
10
lori
25 ene 2025
·
Se alojó 2 noches
Loved the location and view of the ocean. Easy walk from ferry. Pool was fantastic. Concierge took care of golf cart rentals. Hotel decor is well done.
Loved the location and view of the ocean. Easy walk from ferry. Pool was fantastic. Concierge took care of golf cart rentals. Hotel decor is well done.
8
Tashna
7 may 2025
·
Se alojó 4 noches
The location of this property is perfect. Walking distance from the ferry and pretty much on the beach. Directions to the main entrance could be a little clearer but we eventually found it. The staff is exceptional and even welcomed us with a glass of champagne. The rooms are definitely dated and could definitely be cleaner as there was hair in the corners of the room and in the shower. The towels were very old and hard and crunchy, I did not appreciate that. They offered us the all inclusive option for $60 which we did for one day. The breakfast is included in the stay was pretty decent. However, the dinner option at the steakhouse was AWFUL! It was served Brazilian churascharia style. They had 6 different meat 3 of which were pork and we don't eat pork. When they did bring the steaks over they served us the most meager portions possible. And when we asked for more they had an issue with that. We explained that we had barely eaten the entire time and one server took pity on us and brought us back a second slice of steak. We left there hungry and went to eat elsewhere. They only serve bottom shelf liquor with Jose Cuervo being the only tequila option. Once I asked the bartender at the pool if there were any top shelf option he responded "Do you see any?" Overall the stay was fine but this resort is definitely not 4 or 5 star worthy. It's a 3 at best. If you do decide to stay here eat at one of the many restaurants 2 blocks away. They were all amazing!
The location of this property is perfect. Walking distance from the ferry and pretty much on the beach. Directions to the main entrance could be a little clearer but we eventually found it. The staff is exceptional and even welcomed us with a glass of champagne. The rooms are definitely dated and could definitely be cleaner as there was hair in the corners of the room and in the shower. The towels were very old and hard and crunchy, I did not appreciate that. They offered us the all inclusive option for $60 which we did for one day. The breakfast is included in the stay was pretty decent. However, the dinner option at the steakhouse was AWFUL! It was served Brazilian churascharia style. They had 6 different meat 3 of which were pork and we don't eat pork. When they did bring the steaks over they served us the most meager portions possible. And when we asked for more they had an issue with that. We explained that we had barely eaten the entire time and one server took pity on us and brought us back a second slice of steak. We left there hungry and went to eat elsewhere. They only serve bottom shelf liquor with Jose Cuervo being the only tequila option. Once I asked the bartender at the pool if there were any top shelf option he responded "Do you see any?" Overall the stay was fine but this resort is definitely not 4 or 5 star worthy. It's a 3 at best. If you do decide to stay here eat at one of the many restaurants 2 blocks away. They were all amazing!
10
Justine
7 oct 2025
·
Se alojó 4 noches
Great location and beach is beautiful. Great downtown area in walking distance.
Great location and beach is beautiful. Great downtown area in walking distance.
10
Jesse
15 jun 2025
·
Se alojó 3 noches
Great location, I would definitely stay again
Great location, I would definitely stay again
8
Ralph
1 jul 2025
·
Se alojó 4 noches
Nice small resort, the beach is public and it’s a good distance from the lounge chairs to the water. The liquor is cheap and burns, id stick with beer and wine. Friendly staff and cool clean rooms. Noisy daycare or school next door that begins screaming at 7am.
Nice small resort, the beach is public and it’s a good distance from the lounge chairs to the water. The liquor is cheap and burns, id stick with beer and wine. Friendly staff and cool clean rooms. Noisy daycare or school next door that begins screaming at 7am.
8
Tracy
20 jul 2025
·
Se alojó 5 noches
Location. Everything near which made it a little noisy but fare trade off.
Location. Everything near which made it a little noisy but fare trade off.
4
Keturah
31 may 2025
·
Se alojó 4 noches
The location could not have been more centrally located to North Beach, the malecon, and centro. There were a couple of staff members, Jose (bellman) and the wonderful lady who was the omelette chef who deliver exemplary world class service. The room was clean and well maintained. The property was more elegantly designed and appointed than was evident to me prior to booking. Beach time - lounging by the beach at this property is far less than ideal. First, you have a minuscule amount of space from the time you step into the ocean until you reach the buoy. Swimming is impossible because people are compacted in the tiniest area I’ve ever seen. Swimming on the other side of the buoy is highly inadvisable because right up to the buoy and alongside it boats of all types are constantly speeding by or yelling from loud speakers on party catamarans for everyone to clear the water so they can dock in the tiny area allotted to this hotel. Despite staying in an oceanfront property we had to pay for visits to other beach clubs in the area that were alongside better strips of the beach with more access. We purchased AI solely to enjoy drinks and snacks on the beach, as we knew from other reviews dinner service was not good. Service ranged from apathetic to surly & the food was inedible. Drinks were equally bad. Watched a Paloma being made, it was a glass of Fresca & splash of tequila. We gave up after Day 2 and opted for beach clubs we paid for during the remaining days of our stay.
The location could not have been more centrally located to North Beach, the malecon, and centro. There were a couple of staff members, Jose (bellman) and the wonderful lady who was the omelette chef who deliver exemplary world class service. The room was clean and well maintained. The property was more elegantly designed and appointed than was evident to me prior to booking. Beach time - lounging by the beach at this property is far less than ideal. First, you have a minuscule amount of space from the time you step into the ocean until you reach the buoy. Swimming is impossible because people are compacted in the tiniest area I’ve ever seen. Swimming on the other side of the buoy is highly inadvisable because right up to the buoy and alongside it boats of all types are constantly speeding by or yelling from loud speakers on party catamarans for everyone to clear the water so they can dock in the tiny area allotted to this hotel. Despite staying in an oceanfront property we had to pay for visits to other beach clubs in the area that were alongside better strips of the beach with more access. We purchased AI solely to enjoy drinks and snacks on the beach, as we knew from other reviews dinner service was not good. Service ranged from apathetic to surly & the food was inedible. Drinks were equally bad. Watched a Paloma being made, it was a glass of Fresca & splash of tequila. We gave up after Day 2 and opted for beach clubs we paid for during the remaining days of our stay.
10
Jerry
21 sept 2025
·
Se alojó 5 noches
Great location. Right off the main strip by still very private and low key. It was the best of both worlds. Plus they have their own beach club too. Amazing.
Great location. Right off the main strip by still very private and low key. It was the best of both worlds. Plus they have their own beach club too. Amazing.
10
Joyce
5 jul 2025
·
Se alojó 4 noches
Privilege Aluxes is an adult only property located near North Beach. It is centrally located with a short walk to gorgeous beaches, shopping, and dining.
Privilege Aluxes is an adult only property located near North Beach. It is centrally located with a short walk to gorgeous beaches, shopping, and dining.
10
Fredric Jay
8 nov 2025
·
Se alojó 7 noches
Excellent location and loved that you can walk everywhere!! We will definitely be back!
Excellent location and loved that you can walk everywhere!! We will definitely be back!
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
El buffet de desayuno recibe elogios frecuentes, y varios huéspedes disfrutaron de Satay, Sabor y el club de playa; algunos encontraron el todo incluido conveniente. En general, los comentarios son mixtos, citando una variedad limitada, una calidad inconsistente y, ocasionalmente, bebidas débiles o básicas.
Reseñas de huéspedes relacionadas
10
Barbara
26 abr 2025
·
Se alojó 5 noches
P/A was our first experience in Mexico and was truly an amazing experience! My only wish , was that they had buffet options for lunch and dinner like they do breakfast. Was there with my husband to relax and enjoy time together. We will definitely be back!
P/A was our first experience in Mexico and was truly an amazing experience! My only wish , was that they had buffet options for lunch and dinner like they do breakfast. Was there with my husband to relax and enjoy time together. We will definitely be back!
10
Tamela
30 sept 2025
·
Se alojó 4 noches
The resort was quiet and clean. Great breakfast buffet. Very nice resort. We will be back!!!
The resort was quiet and clean. Great breakfast buffet. Very nice resort. We will be back!!!
8
Jesse
2 oct 2025
·
Se alojó 4 noches
Food was horrible
Food was horrible
10
Yolanda Michele
15 ago 2025
·
Se alojó 7 noches
The food was average but the steak house and the Asian restaurant were delicious. The service was mediocre, some servers were there just for a job as well as the bartenders. This is more of a relaxing resort not alot going on. They did have one fire show during a 7 day stay. I didn’t care for the music at the bars, it was instrumental.
The food was average but the steak house and the Asian restaurant were delicious. The service was mediocre, some servers were there just for a job as well as the bartenders. This is more of a relaxing resort not alot going on. They did have one fire show during a 7 day stay. I didn’t care for the music at the bars, it was instrumental.
8
Joseph
19 sept 2025
·
Se alojó 8 noches
This is the second time we have stayed at the property. The first time we stayed about 5 years ago. Property since then has lost about half a star as the service attendance has decreased slightly and the food portions are very small. Due to this, I highly recommend that you only get the breakfast only package. Breakfast continues to be quite good and robust. I still recommend the property for its amazing beach and proximity to Isla Mujeres's Main Street, which continues to have top class restaurants no matter the cuisine you choose.
This is the second time we have stayed at the property. The first time we stayed about 5 years ago. Property since then has lost about half a star as the service attendance has decreased slightly and the food portions are very small. Due to this, I highly recommend that you only get the breakfast only package. Breakfast continues to be quite good and robust. I still recommend the property for its amazing beach and proximity to Isla Mujeres's Main Street, which continues to have top class restaurants no matter the cuisine you choose.
10
Steven Ray
15 oct 2025
·
Se alojó 6 noches
I have been to Privleges 6 times now. The only thing I found to be underwhelming was the food. Everything else was on point.
I have been to Privleges 6 times now. The only thing I found to be underwhelming was the food. Everything else was on point.
6
Paula
20 ago 2025
·
Se alojó 6 noches
Service could have been better and dining options weren’t great.
Service could have been better and dining options weren’t great.
10
Jennifer
24 abr 2025
·
Se alojó 7 noches
We stayed at Privileges Aluxes in April 2025, and I would highly recommend staying there. Housekeeping kept our room spotless, the grounds around the pool were beautifully kept and the beach was incredible! We went with the all inclusive option - the breakfast buffet had a wide variety of options and the food was good, as can be expected for a buffet catering to lots of people. The pool and beach restaurants were excellent, food was hot and arrived quickly. Sabor restaurant was wonderful, I highly recommend their Tiramisu! Satay was amazing, but their service was slow - it took about 45 minutes to get our entrees after our appetizers. The only negative that really bothered me about this resort was when we tried booking a boat tour through the hotel. We wanted a glass bottom boat specifically and the worker booking tours tried selling us on a sunset boat ride and told us there was no glass bottom boat tour on the island and we would have to go to Cancun. I understand trying to promote the tours your hotel is offering, but this was blatantly lying to guests. We had looked into these boats prior to arriving, so the next day we booked an incredible glass bottom boat tour a few blocks away from the resort. Overall, it's a well maintained, high quality resort and you can tell the staff take pride in their work!
We stayed at Privileges Aluxes in April 2025, and I would highly recommend staying there. Housekeeping kept our room spotless, the grounds around the pool were beautifully kept and the beach was incredible! We went with the all inclusive option - the breakfast buffet had a wide variety of options and the food was good, as can be expected for a buffet catering to lots of people. The pool and beach restaurants were excellent, food was hot and arrived quickly. Sabor restaurant was wonderful, I highly recommend their Tiramisu! Satay was amazing, but their service was slow - it took about 45 minutes to get our entrees after our appetizers. The only negative that really bothered me about this resort was when we tried booking a boat tour through the hotel. We wanted a glass bottom boat specifically and the worker booking tours tried selling us on a sunset boat ride and told us there was no glass bottom boat tour on the island and we would have to go to Cancun. I understand trying to promote the tours your hotel is offering, but this was blatantly lying to guests. We had looked into these boats prior to arriving, so the next day we booked an incredible glass bottom boat tour a few blocks away from the resort. Overall, it's a well maintained, high quality resort and you can tell the staff take pride in their work!
10
james
29 jul 2025
·
Se alojó 7 noches
This place was simply amazing. My wife and i spent 7 days here and all were great. All of the people working here were the best they were all so nice and worked their butts off. From the second we walked in it was a great experience we were greeted with cooling towers and champaign while waiting to check in. food was good the rodizio night was the best and satay was second. Room service also great they were so fast and we ordered the breakfast room service 1 day for 7am and it was at our room at exactly 7am. room was great and the and the people that came and cleaned the room every day did an amazing job and also left us some surprises like champaign and towels folded like swans with rose pedals on our bed. they knew it was out anniversary so that probably explains that. beach is the most amazing I've ever been to not a single piece of sea weed. will defiantly be back.
This place was simply amazing. My wife and i spent 7 days here and all were great. All of the people working here were the best they were all so nice and worked their butts off. From the second we walked in it was a great experience we were greeted with cooling towers and champaign while waiting to check in. food was good the rodizio night was the best and satay was second. Room service also great they were so fast and we ordered the breakfast room service 1 day for 7am and it was at our room at exactly 7am. room was great and the and the people that came and cleaned the room every day did an amazing job and also left us some surprises like champaign and towels folded like swans with rose pedals on our bed. they knew it was out anniversary so that probably explains that. beach is the most amazing I've ever been to not a single piece of sea weed. will defiantly be back.
8
Denise Renee
26 mar 2025
·
Se alojó 5 noches
This property was great! The food was amazing. The drinks were pretty weak, and their was not much for entertainment.
This property was great! The food was amazing. The drinks were pretty weak, and their was not much for entertainment.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Mariana
21 sept 2026
·
Se alojó 2 noches
¡Me encantó que me permitieran utilizar las instalaciones antes del check-in y, además, me hicieron un upgrade de habitación por mi cumpleaños! Eso fue genial y definitivamente hizo que la experiencia empezara muy bien. La comida fue buena, aunque en lo personal no me pareció extraordinaria. En cuanto a las bebidas, únicamente encontré cerveza Sol; sobre el resto del alcohol no puedo opinar porque las etiquetas que manejaban no las conocía y no llegué a probarlas. La zona de playa está un poquito retirada del hotel y de las albercas, aunque no es algo que represente un gran problema. Lo que sí puede resultar incómodo es la distancia para ir al bar por bebidas, sobre todo si quieres estar disfrutando del mar ya que está algo retirado. Algo que sí considero que podrían mejorar es el servicio de bebidas en las albercas: en ningún momento se acercó un mesero a ofrecerme algo, por lo que siempre tuve que ir a buscar las bebidas por mi cuenta. Los huéspedes son la mayoria americanos por eso el ambiente en general es muy relajado y agradable. En lo personal, me gustó mucho mi estancia y disfruté bastante la experiencia.
¡Me encantó que me permitieran utilizar las instalaciones antes del check-in y, además, me hicieron un upgrade de habitación por mi cumpleaños! Eso fue genial y definitivamente hizo que la experiencia empezara muy bien. La comida fue buena, aunque en lo personal no me pareció extraordinaria. En cuanto a las bebidas, únicamente encontré cerveza Sol; sobre el resto del alcohol no puedo opinar porque las etiquetas que manejaban no las conocía y no llegué a probarlas. La zona de playa está un poquito retirada del hotel y de las albercas, aunque no es algo que represente un gran problema. Lo que sí puede resultar incómodo es la distancia para ir al bar por bebidas, sobre todo si quieres estar disfrutando del mar ya que está algo retirado. Algo que sí considero que podrían mejorar es el servicio de bebidas en las albercas: en ningún momento se acercó un mesero a ofrecerme algo, por lo que siempre tuve que ir a buscar las bebidas por mi cuenta. Los huéspedes son la mayoria americanos por eso el ambiente en general es muy relajado y agradable. En lo personal, me gustó mucho mi estancia y disfruté bastante la experiencia.
10
eva
31 ago 2026
·
Se alojó 1 noche
Supero todas nuestras expectativas , desde la llegada con el agua y la copa de champañe, todo el personal super atento, desde el guardia , recepción, meseros de los restaurantes, y hasta la habitación de cortesía para después del check out, claro que volveremos
Supero todas nuestras expectativas , desde la llegada con el agua y la copa de champañe, todo el personal super atento, desde el guardia , recepción, meseros de los restaurantes, y hasta la habitación de cortesía para después del check out, claro que volveremos
10
alfredo
16 ago 2026
·
Se alojó 1 noche
El hotel está muy limpio la ubicación perfecta y la comida muy buena volveré otra vez
El hotel está muy limpio la ubicación perfecta y la comida muy buena volveré otra vez
10
ireri
4 jun 2026
·
Se alojó 3 noches
La playa del hotel muy bonita . El personal súper amables , siempre atentos . La Comida MUY buena . Muy bien ubicado . La único que se podría mejorar es que el aire acondicionado no enfría tanto .
La playa del hotel muy bonita . El personal súper amables , siempre atentos . La Comida MUY buena . Muy bien ubicado . La único que se podría mejorar es que el aire acondicionado no enfría tanto .
8
MIGUEL ANGEL NAVARRO
30 may 2026
·
Se alojó 1 noche
La habitación estaba extraordinaria como un hotel de primer nivel. La alberca y diseño en general del Hotel le quedan a deber al diseño de las habitaciones. Las áreas comunes parecen de un hotel de 3 estrellas y las habitaciones de 5.
La habitación estaba extraordinaria como un hotel de primer nivel. La alberca y diseño en general del Hotel le quedan a deber al diseño de las habitaciones. Las áreas comunes parecen de un hotel de 3 estrellas y las habitaciones de 5.
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 00:00
Antes de la(s) 12:00
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Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
diciembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-11-02: 425.73191535339356USD
- 2026-11-03: 275.1465638092041USD
- 2026-11-04: 409.4180820281983USD
- 2026-11-05: 312.62009029693604USD
- 2026-11-06: 316.31657325592045USD
- 2026-11-07: 349.2402195709229USD
- 2026-11-08: 253.61902289657593USD
- 2026-11-09: 252.8093581047058USD
- 2026-11-10: 477.91316780700686USD
- 2026-11-11: 241.10702325134278USD
- 2026-11-12: 257.03040804748537USD
- 2026-11-13: 268.8682792427063USD
- 2026-11-14: 324.6550819671631USD
- 2026-11-15: 234.14943409271243USD
- 2026-11-16: 255.2339450721741USD
- 2026-11-17: 228.84332468109133USD
- 2026-11-18: 279.40950121231083USD
- 2026-11-19: 302.36077161865234USD
- 2026-11-20: NO DATA
- 2026-11-21: 353.1644869491577USD
- 2026-11-22: 331.55185572662356USD
- 2026-11-23: 274.5839017860413USD
- 2026-11-24: 268.11857570114137USD
- 2026-11-25: 274.6054946693421USD
- 2026-11-26: 273.450377910614USD
- 2026-11-27: 347.76671028137207USD
- 2026-11-28: 353.1644869491577USD
- 2026-11-29: 330.43989056854247USD
- 2026-11-30: 312.23357085266116USD
- 2026-12-01: 348.1337551315308USD
- 2026-12-02: 427.9821534545899USD
- 2026-12-03: 427.9821534545899USD
- 2026-12-04: 373.4600206222534USD
- 2026-12-05: 373.0066384048462USD
- 2026-12-06: 378.1128769821167USD
- 2026-12-07: 369.5415272903443USD
- 2026-12-08: 354.01730334167485USD
- 2026-12-09: 354.7405966003418USD
- 2026-12-10: 351.73945914916993USD
- 2026-12-11: 355.55026139221195USD
- 2026-12-12: 360.2894892852783USD
- 2026-12-13: 308.8488522293091USD
- 2026-12-14: 307.9096643035889USD
- 2026-12-15: 293.270953565979USD
- 2026-12-16: 341.0194809051514USD
- 2026-12-17: 341.451338571167USD
- 2026-12-18: 340.9331435379028USD
- 2026-12-19: 339.58372499542236USD
- 2026-12-20: 340.10188586273193USD
- 2026-12-21: 340.771196913147USD
- 2026-12-22: 375.0145715560913USD
- 2026-12-23: 340.19905383758544USD
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: 440.72684033355716USD
- 2027-01-02: 399.3013037124634USD
Este alojamiento proporciona un servicio de traslado desde el aeropuerto (es posible que se apliquen cargos adicionales). Los huéspedes deberán proporcionar al alojamiento los datos de su llegada a través de la información de contacto que figura en la confirmación de la reserva. El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. Si tienes dudas, ponte en contacto con el alojamiento a través los datos que aparecen en la confirmación de la reserva. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito y efectivo.
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: detector de monóxido de carbono, extintor, detector de humo, sistema de seguridad y botiquín de primeros auxilios.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Es necesario reservar con antelación los servicios de masaje y los tratamientos de spa. Las reservas se realizan poniéndose en contacto con este complejo antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- No se aceptan niños de 14 años o menos en este alojamiento sólo para adultos.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Este alojamiento no acepta mascotas ni perros guía.
- Es posible realizar el registro de salida sin contacto personal.
- Transporte al aeropuerto: 2000 MXN por persona ida y vuelta
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Traslados al aeropuerto
Restaurante
Piscina
Habitaciones para no fumadores
Servicio de habitaciones
Mostrador turístico
Servicios
Mostrador turístico
Servicio de limpieza
Salones para banquetes
Cambio de divisas
Caja fuerte
Cajero automático
Consigna de equipajes
Autoservicio de lavandería
24-Hour Front Desk
Concierge Services
Actividades
Piscina
Playa privada
Jardín
Playa (cercana)
Buceo
Pesca
Piscina al aire libre
Música en directo
Evening Entertainment
Muebles de exterior
Terraza
Fitness Center (nearby)
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Sauna
Bañera de hidromasaje/Jacuzzi
Servicio de masajes
Solárium
Spa y centro de bienestar
Barbería/Salón de belleza
Desayuno en la habitación
Habitaciones antialérgicas disponibles
Solo para adultos
Beach Sun Loungers
Snack Bar/Deli
Aparcamiento
Traslados al aeropuerto
Internet
WiFi gratuito