Name: London Marriott Hotel West India Quay
Address: 22 Hertsmere Road, Londres, Angleterre, GB
Price range: 212 $US–581 $US per night
Rating: 8.58

Ce qu'en disent des voyageurs

Au London Marriott Hotel Canary Wharf, les clients soulignent l'accès facile aux transports et le personnel accueillant, tandis que les inconvénients récurrents incluent des ascenseurs lents ou hors service, des problèmes occasionnels de service ou d'entretien, ainsi que des travaux de construction à proximité qui peuvent affecter l'arrivée et la vue.

Les chambres sont souvent spacieuses et confortables, mais la modernité et la vue varient ; plusieurs clients mentionnent des salles de bains vieillottes avec des rideaux de douche, une pression ou température de l'eau irrégulières, et parfois du bruit dans les chambres donnant sur le DLR. Le bar, le salon exécutif et le petit-déjeuner reçoivent souvent des éloges pour leur qualité et leur commodité, bien que certains signalent des files d'attente, des plats froids ou des prix élevés. Dans l'ensemble, attendez-vous à un point de départ pratique avec de bonnes prestations, tempérées par quelques défauts liés à l'âge des chambres et des problèmes opérationnels intermittents.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Le bar et le salon exécutif sont appréciés, plusieurs clients soulignant l'accès au salon pour les boissons et les collations du soir. La disponibilité et la vitesse des ascenseurs sont un problème récurrent, avec des signalements d'ascenseurs hors service.

Avis de voyageur à ce sujet

10

Jamie

6 janv. 2024

·

A séjourné 1 nuit

On arrival the room we had booked was not available, but without even asking they upgraded us to another room and gave us free access to the executive lounge… For New Years Eve I think this was fantastic service especially as the hotel was full.

6

Henry

16 août 2025

·

A séjourné 2 nuits

Really convenient location, though there's a significant amount of construction happening across from the entrance to the hotel. Issues with the lifts meant they didn't seem to be running as frequently or timely as they should be - There didn't seem to be a staircase available

10

Yuhua

22 oct. 2023

·

A séjourné 1 nuit

Very friendly staff. Good breakfast. Spacious room. Good sauna.

10

Peter

2 févr. 2025

·

A séjourné 1 nuit

Very nice hotel clean and modern. We had executive lounge access. Honestly at the weekend this is the bargain of the century, hot food salads and free drinks from 530 to 930. Brilliant. Saved us a lot! Now the Elizabeth line is open you can be in the middle of London in 15 minutes.

10

Mikhail

16 août 2025

·

A séjourné 6 nuits

One elevator just working

10

Lauren

21 mai 2023

·

A séjourné 1 nuit

Brilliant stay! We only stayed for one night in a king executive studio suite…it was huge for London! Had access to the exec lounge which was fantastic…we spent the evening there from 6-9 and had wine, beer, fizz and a small dinner! For the price we paid this was excellent and saved us a fortune! Breakfast was also included and was great. Coffee and soft drinks also available in the lounge all day so my advice is to pay the extra for an executive level room!

10

Jerry

24 août 2024

·

A séjourné 1 nuit

Lovely hotel , we were on the executive floor , so used the lounge , very nice

8

Peter

3 janv. 2025

·

A séjourné 3 nuits

Great location a couple of minutes walk from Canary Wharf Elizabeth Line station. Very good breakfast with a dedicated omelette chef! Pity that two lifts were out of action, otherwise would thoroughly recommend this hotel.

10

Ravinder

13 avr. 2025

·

A séjourné 2 nuits

Excellent service, nice spacious rooms and car parking opposite the hotel.

10

Gerry

22 déc. 2022

·

A séjourné 5 nuits

Other than having only two elevator banks, both of which are pretty slow, everything about this hotel is superb.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

De nombreuses critiques notent la propreté des chambres et des espaces communs, mais il existe des incohérences récurrentes telles que des meubles tachés, des odeurs persistantes et un manque de ménage occasionnel, comme des draps non changés ou un manque de serviettes.

Avis de voyageur à ce sujet

10

Roy

19 avr. 2025

·

A séjourné 1 nuit

The hotel itself is very clean, modern and classy, with very competitive rates for a Friday night stay. The concierges are extremely helpful. We got into our room late after a long day in London, and there was a bad smell coming from the bathroom. The concierge offered us a change of room, sent someone up to clean the bathroom and gave us complimentary breakfasts to make up for the inconvenience.

10

Emika

24 avr. 2024

·

A séjourné 3 nuits

clean

8

Kirsty

20 sept. 2025

·

A séjourné 2 nuits

Very nice hotel Room was clean and bed was very comfortable

6

Jenny

10 avr. 2024

·

A séjourné 1 nuit

I wouldn't rate this as 5 star, the rooms were tired, and grubby, reception staff weren't great, 4 of us stayed and onlY 2 towels in the room!

10

L

24 févr. 2025

·

A séjourné 1 nuit

Really friendly staff, very helpful and polite. Clean hotel with comfortable beds in a lovely area of London, close to the tube line, we stayed in the area as so easy to get to the 02, one stop on Jublie Line. Area is really nice, lots of resturants, shops and things to do and see. Would stop again.

10

Cathy

23 avr. 2025

·

A séjourné 3 nuits

We loved the location and the hotel was very comfortable and clean. This was our second stay here and would definitely stay again.

10

Mark

14 nov. 2024

·

A séjourné 1 nuit

First time staying in Canary Wharf and it's a really nice area. There's a ton of shopping and restaurants even though this is a finance district. The area is cleaner and feels safer than other areas of London. Lots of police and security around. Transport around London using the tubes is excellent and Canary Wharf was no different. The hotel itself is very clean with all the facilities you would expect. I plan to stay here again on my next visit to London.

8

Hannah

28 nov. 2025

·

A séjourné 1 nuit

Great location, lovely clean and comfortable room.

2

Imran

10 nov. 2024

·

A séjourné 2 nuits

The bed sheets were not changed from previous night stay we still had stains on pillow cases And also the reception staff were not helpful

8

daniele

4 avr. 2024

·

A séjourné 1 nuit

Lovely property but needed a little bit more care. Room very good but not a very nice stain on the couch . Carpet also had a stain beside bed side cabinet. Breakfast very good.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Souvent spacieuses et confortables, avec de belles vues sur l'eau ou la ville dans les catégories supérieures. D'autres trouvent les chambres et les salles de bains datées ou basiques, avec des rideaux de douche, une température de l'eau faible ou fluctuante, et parfois du bruit dans les chambres donnant sur le DLR.

Avis de voyageur à ce sujet

8

Thomas

8 sept. 2024

·

A séjourné 5 nuits

The last stays wee much better. At this one we took a more expensive room, which was located next to the DLR tracks - also the staff just doesn’t seem to care at all anymore. For that price it is disappointing!

8

Andrius

24 nov. 2023

·

It’s a lovely clean hotel, but don’t get mislead by the initial photo of the property - showing the views of Canary Wharf! Hotels building doesn’t have the panoramic views at all… in fact our room was facing the inner yard - facing the other rooms/windows.. very comfortable, big beds, spotless bath/shower… nice big room, good transport amenities with lots of places to eat around.

4

Nicola

30 nov. 2024

·

A séjourné 1 nuit

Check in was unfortunately extremely slow but the concierge was very helpful and kept us up to date. The room was spacious enough but the tv didn’t work and the shower pressure was non existent, so much so that you had to pretty much stand at the top by the taps and the water therefore just ran out onto the bath edge and floor.

10

Portland

20 août 2025

·

A séjourné 3 nuits

Very nice hotel. Was visiting London for the Usher tour. Perfect location for first time visitors to London, although I wasn’t alone, I would’ve felt comfortable in that area if I was traveling alone. There was plenty of shopping. Restaurants and the tube was right outside the door of the hotel. The staff was very nice very attentive and just overall a good stay The room was clean located in a good area with a good view. I enjoyed it.

8

Steven

8 août 2025

·

A séjourné 6 nuits

So I’m a titanium Bonvoy member so I’m speaking with some knowledge of the brand. There is construction in the front of the hotel. That’s a problem especially with the light rail. Harbor view is best. Room: I was given the deluxe room at first just okay.. too small. So after 2 days we were moved from the construction side to an executive with Harbor view is best at this property. Anything short of that would not be good. If I would not have been moved, my star level for the stay would have dropped significantly especially because of my status. The staff, was very friendly and try their best to assist. Breakfast was amazing. Bar and lounge were great. Near everything in the canary wharf area. Train lines nearby. Plenty of places to eat, shop and enjoy a different part of London. A long way from Heathrow and Gatwick so prepare for that well in advance and allow plenty of time for traffic etc. leave early! All in all as long as you’re able to get an executive room or higher with a harbor view. This is a solid property.

8

Michael

31 août 2025

·

A séjourné 6 nuits

It was a very nice hotel. The couple minor issues I would (should) have reported were the very hazy bathroom mirror which was due to being a heated mirror…so wear and tear, permanently. And it was the only mirror in the room. Also, I booked the double queen room, which had no view of the wharf or city. I was told only after I checked in and unloaded that those class rooms were all limited to view because of their location. But the quality of the service, food and hotel was amazing.

10

Louise

26 août 2024

·

A séjourné 1 nuit

Great room, stunning views, felt luxury

10

laurie

14 déc. 2024

·

A séjourné 5 nuits

Room was very spacious - three in the room and plenty of space for all of our suitcases. Room was right at Canary Wharf underground station so it was very easy to get around town.

10

spiros

24 août 2025

·

A séjourné 2 nuits

Loved the location of this hotel right next to so many transport options with the DLR and the Elizabeth line, the room was big and had a wonderful king size bed and the breakfast gave you so much choice

10

Andy

29 sept. 2024

·

A séjourné 2 nuits

Great stay in a water view room, spacious and clean and very comfortable. Reception staff friendly, polite and professional. Very handy location for transportation and ABBA Voyage!

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est fréquemment salué pour sa gentillesse, son attention et son aide, avec de petites attentions et des surclassements pour les occasions spéciales. Cependant, plusieurs clients signalent un enregistrement lent, un manque de coordination ou de réactivité, et des erreurs occasionnelles de facturation ou de réservation.

Avis de voyageur à ce sujet

10

james

8 juin 2025

·

A séjourné 2 nuits

Great stay at the Marriott Canary Wharf. We were celebrating our anniversary. Told the hotel they put rose petals on our bed with swan towels and we were brought complimentary Prosecco which was a lovely touch. Great stay, close to tube line would recommend

10

Azda

27 juil. 2025

·

A séjourné 3 nuits

Great customer service

6

Deepak

14 juin 2025

·

A séjourné 2 nuits

Strong words, but well-earned. The location of this hotel is great—no surprise there. But operationally, it needs serious improvement. I had two back-to-back reservations (June 10–12 and 12–14), which I flagged at check-in. I was told I could stay in the same room—great. But I was assigned an accessible room with a shower that had a permanent chair and no space to stand. Clearly, the bathroom could have been better designed, but attention to detail isn’t their strength. I asked for a room change—denied. Disappointing for a Platinum member who stays 50–70 nights a year at Marriott. Then I found a clogged toilet. I called housekeeping, was assured it would be fixed, went to dinner, and returned to find nothing done. I was told they came but didn’t enter because I wasn’t there—no one asked if they could enter in my absence. To add to the confusion, I got calls and a door knock on the 12th asking when I planned to check out—despite my continuing reservation. When I wanted to change rooms, they said no; now they wanted me to move? Meanwhile, I kept getting messages to get the toilet repaired—which had already happened. Is this hospitality, or a dark comedy?

8

Melanie

21 févr. 2024

·

A séjourné 1 nuit

I stayed here with my 2 kids and the hotel was great. My only issue was how staff manage the check out process. There is no review of charges before you leave. After check out, i received my receipt which incorrectly charged me for another guest's bar tab. After exchanging over 8 emails with the hotel over several hours, i was told they had found the error and would refund the charge within 10 working days. Whilst they were apologetic, i do think it is cheeky to unilaterally charge guest's credit cards which are left with them on trust without checking with the guest first.

10

Drew

20 avr. 2025

·

A séjourné 2 nuits

We stayed here for our kids birthday trip, travelled down from Scotland and right away the staff were so good with the kids and made them laugh so much. They were excellent. Aaron especially took time to really chat to the kids he was brilliant. Friendly front desk staff always smiling. Bar man with skin head and beard was also so great with us all. Excellent stay will be returning on our next trip.

8

Reji

17 avr. 2025

·

A séjourné 3 nuits

It is a good facility!! But reception staff takes their own sweet time to respond to our calls from room. We asked for a weighing scale and waited for the whole day and night and no response. Yes, this might be a simple request but for the clients this is a major issue.

4

Debbie

7 déc. 2023

·

A séjourné 1 nuit

Check in was awful. Room wasn’t available until 2.5hrs after official check in!

4

Maya

15 juil. 2024

·

A séjourné 2 nuits

This is my 4th time staying in this hotel in an executive room and never our room was ready at 3 pm. And today I asked for late check out and the receptionist was very rude and said no. Oh well it did not go well with me.

8

Kelly

9 nov. 2025

·

A séjourné 1 nuit

Wonderful staff but as far as the actual rooms, etc., I’m not sure how it has a five star rating. It’s very basic in general, but the staff frankly does make up for it..

10

Timothy

28 août 2025

·

A séjourné 2 nuits

The service was excellent 👌

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Très pratique pour les lignes DLR, Jubilee et Elizabeth, les événements à l'O2, ainsi que les boutiques et restaurants à proximité. Certains clients notent des travaux de construction près de l'entrée pendant leur séjour.

Avis de voyageur à ce sujet

8

Lynn

22 févr. 2023

·

A séjourné 2 nuits

Convenient for arrival at London City Airport. Walkable around the area and to Canary Wharf pier for travel up and down the Thames. Perfect for sightseeing. Would have been 5stars but the price for Sunday evening increased substantially so we stayed Friday and Saturday and moved to another hotel for Sunday.

6

Henry

16 août 2025

·

A séjourné 2 nuits

Really convenient location, though there's a significant amount of construction happening across from the entrance to the hotel. Issues with the lifts meant they didn't seem to be running as frequently or timely as they should be - There didn't seem to be a staircase available

10

Lisa

11 mai 2025

·

A séjourné 2 nuits

Superb location by DLR, jubilee and Elizabeth line tubes. Surrounded by bars and restaurants. Good toiletries

10

Desiree

9 juil. 2025

·

A séjourné 2 nuits

Beautiful hotel, amazing bar area, location is perfect, super walkable, convenient train access. Rooms are nice and comfortable.

10

L

24 févr. 2025

·

A séjourné 1 nuit

Really friendly staff, very helpful and polite. Clean hotel with comfortable beds in a lovely area of London, close to the tube line, we stayed in the area as so easy to get to the 02, one stop on Jublie Line. Area is really nice, lots of resturants, shops and things to do and see. Would stop again.

10

Kamran

12 mai 2025

·

A séjourné 6 nuits

Great place, 2mins walk from Elizabeth line

8

Uwe

6 avr. 2024

·

A séjourné 5 nuits

Good access to London city via public transport

10

Nathan

31 août 2025

·

A séjourné 1 nuit

Great location

10

spiros

24 août 2025

·

A séjourné 2 nuits

Loved the location of this hotel right next to so many transport options with the DLR and the Elizabeth line, the room was big and had a wonderful king size bed and the breakfast gave you so much choice

10

Andy

29 sept. 2024

·

A séjourné 2 nuits

Great stay in a water view room, spacious and clean and very comfortable. Reception staff friendly, polite and professional. Very handy location for transportation and ABBA Voyage!

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est largement salué pour sa qualité et sa variété, et le bar et le salon exécutif sont populaires. Certains mentionnent des files d'attente, des plats froids ou une variété limitée, et le prix du petit-déjeuner semble élevé pour certains.

Avis de voyageur à ce sujet

10

Zoe

4 avr. 2024

·

A séjourné 1 nuit

3rd stay. Excellent service from kerb to room. Room spacious and clean. Good shower and large towels! Excellent breakfast, eggs cooked fresh.

10

Peter

2 févr. 2025

·

A séjourné 1 nuit

Very nice hotel clean and modern. We had executive lounge access. Honestly at the weekend this is the bargain of the century, hot food salads and free drinks from 530 to 930. Brilliant. Saved us a lot! Now the Elizabeth line is open you can be in the middle of London in 15 minutes.

10

Anthony

11 mai 2024

·

A séjourné 1 nuit

Lovely clean hotel with great service. Ideal for o2 events.

10

Marjo

4 déc. 2024

·

A séjourné 3 nuits

We are very satisfied with the hotel. We stayed 3 nights in a Deluxe room. The room was clean and spacious. The bed was good to sleep on, pillows, blankets and bed linen were of high quality. The breakfast was very rich and varied. You can get to the heart of London by tube, the station is right next door. Direct connection from Heathrow Airport to Canary Wharf. The shopping and restaurant/cafes were excellent. The restaurants in the hotel were also top notch. The staff was great!

8

Steven

8 août 2025

·

A séjourné 6 nuits

So I’m a titanium Bonvoy member so I’m speaking with some knowledge of the brand. There is construction in the front of the hotel. That’s a problem especially with the light rail. Harbor view is best. Room: I was given the deluxe room at first just okay.. too small. So after 2 days we were moved from the construction side to an executive with Harbor view is best at this property. Anything short of that would not be good. If I would not have been moved, my star level for the stay would have dropped significantly especially because of my status. The staff, was very friendly and try their best to assist. Breakfast was amazing. Bar and lounge were great. Near everything in the canary wharf area. Train lines nearby. Plenty of places to eat, shop and enjoy a different part of London. A long way from Heathrow and Gatwick so prepare for that well in advance and allow plenty of time for traffic etc. leave early! All in all as long as you’re able to get an executive room or higher with a harbor view. This is a solid property.

8

Saynia

14 oct. 2024

·

A séjourné 2 nuits

The food needs improvement. The breakfast is buffet style, but given that the location is by the water, the inside restaurant gets cold quicker—-bottom line my eggs are cold by time I sit. The scrambled eggs—-nasty!! They need to cook it more so it dries out, verses being mush. No real selection on the TV! But its England—-other from that it was ok, but needs some improvements.

8

Peter

3 janv. 2025

·

A séjourné 3 nuits

Great location a couple of minutes walk from Canary Wharf Elizabeth Line station. Very good breakfast with a dedicated omelette chef! Pity that two lifts were out of action, otherwise would thoroughly recommend this hotel.

10

Chantal

27 avr. 2024

·

A séjourné 4 nuits

The restaurant at the hotel needs to have more variety.

10

spiros

24 août 2025

·

A séjourné 2 nuits

Loved the location of this hotel right next to so many transport options with the DLR and the Elizabeth line, the room was big and had a wonderful king size bed and the breakfast gave you so much choice

6

David

27 janv. 2023

·

A séjourné 1 nuit

Property was acceptable. Shower was in bath with pull along plastic curtain screen. Breakfast very expensive.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	251 $US
février	237 $US
mars	310 $US
avril	285 $US
mai	337 $US
juin	390 $US
juillet	360 $US
août	238 $US
septembre	350 $US
octobre	324 $US
novembre	312 $US
décembre	278 $US

di	lu	ma	me	je	ve	sa
1 $366	2 $581	3	4 $578	5 $307	6 $234	7 $252
8 $296	9 $378	10 $459	11 $487	12 $342	13 $212	14 $254
15 $296	16 $398	17 $486	18 $486	19 $368	20 $280	21 $332
22 $358	23	24 $428	25 $411	26 $248	27 $242	28 $246
29 $236	30 $355

London Marriott Hotel West India Quay

Prix pour London Marriott Hotel West India Quay

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Suite Studio Exécutive, 1 très grand lit

Chambre Deluxe, 2 lits une place

Chambre Deluxe, 1 très grand lit

Chambre Supérieure, 1 très grand lit

Chambre Exécutive, 1 très grand lit

Chambre Deluxe, 2 lits doubles

Suite Exécutive, 1 chambre

Avis des voyageurs sur London Marriott Hotel West India Quay

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $505	20 $509	21 $450	22 $389	23 $265	24 $309
25 $229	26 $245	27 $314	28 $314	29 $248	30 $243	31 $254