Name: ibis London Excel Docklands
Address: 9 Western Gateway, Londres, Agglomération de Londres (comté), GB
Price range: 78 $US–616 $US per night
Rating: 8.13

Ce qu'en disent des voyageurs

À l'ibis London Excel-Docklands, les voyageurs soulignent un emplacement pratique pour ExCeL et le O2, un personnel accueillant, des chambres basiques généralement propres et un bon rapport qualité-prix, ainsi que des plaintes récurrentes concernant des lits très fermes, des chambres chaudes ou difficiles à refroidir, et quelques problèmes d'entretien.

L'emplacement près de Custom House sur la Elizabeth line et du téléphérique est souvent salué pour un accès facile aux événements et aux transports, ainsi que pour les vues agréables sur le port et la rivière. Le service est largement décrit comme chaleureux et serviable, bien que les espaces de petit-déjeuner puissent être bondés et le personnel du bar ou de l'enregistrement parfois lent. La propreté est généralement bonne, mais certains clients signalent des odeurs de salle de bain, des taches ou de petits défauts. Attendez-vous à un séjour simple et bien situé, idéal pour les événements et les courts séjours.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Il y a un bar et un restaurant sur place, bien que le service au bar soit parfois absent. Un parking est disponible mais limité et peut être coûteux ; les animaux de compagnie sont acceptés.

Avis de voyageur à ce sujet

10

EMMA-JAYNE

16 févr. 2025

·

A séjourné 2 nuits

Very surprised with our stay at Ibis hotel, we will definitely use the hotel again as very convenient for Excel. Small room but well appointed, clean, and quiet. Appeared to be also be able to be used as a connecting family room due to the secure area which joined us with next door room. Bag of handmade cookies, 2 bottles of water, tea, coffee, bath robe and normal bathroom shampoo, shower gel, etc. Lovely view of the waterway from the window. Breakfast was vast and very tasty, continental or full English available with plenty of choices of cereal fruit and juices. We also had an evening bar meal, which was nice and great value considering we were in London. Staff of all levels were all very polite and welcoming , nothing was too much trouble. I asked for an extra duvet (as we always fight over duvet), and it was provided straight away by the room ladies. In all we had a lovely 2 night stay, only downside was parking at £25 a night in the hotel next door, but as we were going to Excel, it was cheaper to park there and have a very short walk. Good location, plenty of restaurants, pub, cable car, and DLR within a few mins.

10

Melanie

6 mai 2024

·

A séjourné 1 nuit

Great one night stay at this hotel for an event at the O2 Arena. Excellent transport connections by rail, tube or the cable car. Hotel was perfect for what we wanted, check in easy, good view, room clean and tea/coffee making facilities. Sister hotel next door with use of their bar and terrace offering stunning views over docks and O2 and Canary Wharf. Nice area surrounding hotel, away from the hustle and bustle and felt nice and relaxed. Will definitely be returning.

8

Abi

23 mai 2025

·

A séjourné 1 nuit

Stayed for a concert at the O2 and it was the perfect location. Cable car is 5 mins walk to go over the river or tube over the other side of the Excel, minimum 10mins walk. Hotel was very clean and friendly staff on arrival. Was busy as loads staying for the concert however was a good atmosphere. Small bar and limited food menu but good nonetheless. Minimal noise overnight or the morning. Would recommend asking for a river view when checking in if possible for a nice scenery.

10

Kathryn

27 avr. 2024

·

A séjourné 3 nuits

Room not ready when we arrived at 4 pm Offered free drinks in the bar , thank you Woke to no electricity on our side of the hotel, immediate response quickly sorted Manager organised coffee for us ( my main concern) Great customer service which you only find out about when little things go wrong

8

Julie

24 juil. 2025

·

A séjourné 1 nuit

Hotel was lovely but there was not always someone at the bar to get a drink you were left waiting for someone to come.

10

Jeremy

18 juil. 2025

·

A séjourné 2 nuits

The staff were very friendly and extremely helpful when assistance needed to book transport. The quality of the breakfast was outstanding and although the evening dining options were limited ,there were plenty of alternative options nearby.

8

Maria Cristina

17 févr. 2023

·

A séjourné 1 nuit

Good value for money and hotel allow pets with no charge 😃

10

Sharon

28 juin 2025

·

A séjourné 2 nuits

Very friendly hotel in fantastic location. We travelled with our dog and were welcome in all areas of the hotel, a refreshing change which made our stay super relaxing. Staff very thoughtful, nice bar area and gluten-free food options also a big bonus. Room was well appointed and quiet. Very happy we chose this hotel, excellent value for money and only a short tube ride from central London.

10

Barry

8 juil. 2023

·

A séjourné 1 nuit

Only thing missing is an outside terrace

10

Gareth

1 oct. 2025

·

A séjourné 3 nuits

Really convenient for the O2 arena which is only across the Thames. Has limited parking which we were Lucky's to use at £25 per night. Very helpful and friendly staff and reasonably priced for London.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les chambres sont souvent signalées propres, mais plusieurs clients ont rencontré des problèmes tels que des salles de bain sales, des taches ou des odeurs désagréables d'égout/d'eau.

Avis de voyageur à ce sujet

8

Tina

21 déc. 2024

·

A séjourné 2 nuits

The room was ok as we used it for a base to visit the London International Horseshow. The bed was comfortable. The bathroom was ok, but the sink has an awful drain smell when you used the tap. The television didn't work as didn't have a signal. We wasn't really bothered by this as we just wanted to listen to music so we used our phones instead. The breakfast was very nice but the service slow when they ran out of items. They didn't have any skinny milk, as I can't have full fat, so just had black coffee. Very convenient for the Excel centre and close to custom house/Elizabeth line.

6

Pratibha

21 juin 2025

·

A séjourné 1 nuit

Carpet in the room was worn out it has stains. No flannels provided with towels

8

Ana

9 août 2024

·

A séjourné 3 nuits

Nice hotel the water faucet in the bathroom Needs some work as the smells is not the best but other than that great place to stay.

10

Jessica

10 juin 2025

·

A séjourné 1 nuit

Absolutely great hotel, great value for the price and had a beautiful view of the dock. There were robes in the room and nice bottled water, have to mention how super clean it was- this hotel really did all the little things right to make it a lovely stay. I wasn’t expecting the level of greatness we got as it was a budget hotel but ticked all the boxes!!

4

Holly

12 oct. 2023

·

A séjourné 1 nuit

The staff were lovely and was in a very convenient area however the tap water smelt like sewerage and down the side the twin beds were absolutely filthy. The bin was too small to fit anything in and the bathroom had a used towel on top of the shower with hair all on the floor. Not only to mention that, but coming down to breakfast with an extra £13, there were no vegan options at all apart from fruit and answered the phone 1/3 times, overall it was an alright stay for the price i guess

4

Pella

10 nov. 2025

·

A séjourné 1 nuit

Room was not soundproofed as advertised by Ibis. Noise from room above which disturbed our sleep. Noise 7 am following morning from noisy group exiting lift and which woke us. Bathroom dirty, mechanism of shower seat really dirty which orange mould. Sorry but not what we paid for!

8

Jason

5 mai 2023

·

A séjourné 1 nuit

Desk cleanliness was ignored and so it felt like the whole place was not clean

4

James

29 août 2024

·

A séjourné 1 nuit

Good points: Polite staff, good a/c in the room, food at breakfast was good Bad points: Excriment still on toilet from previous guest, bed was two singles joined together badly and was very uncomfortable, room full of marks and dings Overall not the best and lacks attention to detail - I mean a dirty toilet is the last thing you would expect to find!

6

Gemma

25 févr. 2024

·

A séjourné 1 nuit

The hotel room was satisfactory for the night however the bathroom tap was emitting water which stank of rotten eggs and therefore we decided against showering as after using the tap water to wash my make up off the night before, my eyes became red, sore and constantly tearing up. The source of the rotten egg smell is likely to be hydrogen sulphide gas within in the water source which can occur naturally or from a contaminant such as sewage. After discovering this, we made sure to inform the front desk of the hotel who noted down the room number and gave me a business card to lodge a complaint which I've yet to hear back from. I'm disappointed that I paid nearly £90 for a room which smelt constantly like rotten eggs and couldn't shower after a gig at the O2 the night before.

4

Hana

15 janv. 2024

·

A séjourné 3 nuits

Bathroom was dirty, room was very small, very basic room

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont simples et compactes mais généralement confortables, avec des lits très fermes et des salles de bain de type cabine ; certaines offrent une vue agréable sur le port ou la rivière. L'isolation phonique et le contrôle de la température sont variables, et certains signalent un espace de rangement limité ou des téléviseurs qui ne fonctionnent pas.

Avis de voyageur à ce sujet

8

Jennifer

11 juin 2024

·

A séjourné 4 nuits

The Ibis was so convenient to the ExCel Centre that made it awesome. I think the rooms could have a little more storage (at least a couple of drawers so that clothes are laying on the desk or side table. The bathrooms - though small - were very clean.

10

Lars-Ake

28 mai 2025

·

A séjourné 1 nuit

The check in agent was a customer service top notch person and very well suited for his job thus being a very good ambassador for the this hotel company. The welcoming and friendliness that we were met with by this guy made a huge impression and the check in a pure delight. The room was clean and comfortable with just enough space for its purpose. Bathroom was clean but like a plastic module like you find onboard an airplane but a a little bit bigger due to having the shower area moulded in to the module. The shower floor gets very slippery when wet and you can easily slip and fall if you don’t take it carefully when you are making a move or getting out. Had an iron and an ironing board placed over in the wardrobe area that’s located at the opposite end of the entrance of the room, next to the little desk and the window.

8

Precious

1 avr. 2025

·

A séjourné 1 nuit

Good value for money. Great transport links. It’s only a 5 minute walk from Custom House Station in one direction and another 5 minute walk to the cable cars that take you to the O2 arena. Rooms are clean and fairly spacious though the bathrooms are small.

8

Bernd

23 août 2025

·

A séjourné 3 nuits

Staff great. Why no cupboards?

8

Rebecca

7 août 2025

·

A séjourné 1 nuit

Great location and despite being in the flight path for London city airport the noise wasn’t too disruptive. Staff were attentive and friendly and is a few minutes walk to the cable cars. Train station is also a short walk away. The bathrooms were a bit strange, but otherwise the room was clean, albeit very hot in summer.

10

Rexhino

17 août 2025

·

A séjourné 2 nuits

Everything was good, just one let down is that the beds were a bit too stiff for me

8

Paula

1 sept. 2024

·

A séjourné 3 nuits

Basic room but decent size. Good WiFi. Nice to have an iron and ironing board already in the room. Good sound proofing impressed with doors shutting quietly and not slamming. Price was reasonable compared to other hotels in the area as we were attending a convention and spent 3 nights.

10

James

11 août 2024

·

A séjourné 3 nuits

Great location for ExCel arena Tv didn’t work in room and reported 3 times but never got fixed or any reason given during the 3 night stay

4

Susan

13 juil. 2025

·

A séjourné 3 nuits

Very small rooms with limited facilities. Very basic hotel, not worth the money paid.

8

Vaseva

31 oct. 2024

·

A séjourné 1 nuit

Good location, bed was uncomfortable.

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Service

Le service est fréquemment salué comme aimable, accueillant et serviable, le personnel faisant souvent preuve de bonne volonté et l'enregistrement se déroulant généralement sans problème. Des oublis occasionnels incluent des moments de lenteur ou de personnel insuffisant, un enregistrement peu aimable ou un incident isolé concernant l'accès à la chambre.

Avis de voyageur à ce sujet

10

Anchali

10 nov. 2025

·

A séjourné 9 nuits

Excellent service and great staff

10

Gareth

27 juin 2025

·

A séjourné 1 nuit

I stay at about 30 hotels a year and the staff that worked in the evening and morning I was there were better than any others I have experienced. Caveat being I generally stay in the 70-150 a night hotel. Really friendly and helpful. Great service

4

Chloe

14 avr. 2024

·

A séjourné 1 nuit

Location was good for O2 and Excel centre. Room was okay, very basic but ok for one night. However, staff let themselves into our room after we had checked in, when my partner went to ask reception what happened we weren’t offered any explanation?…

10

Kathryn

27 avr. 2024

·

A séjourné 3 nuits

Room not ready when we arrived at 4 pm Offered free drinks in the bar , thank you Woke to no electricity on our side of the hotel, immediate response quickly sorted Manager organised coffee for us ( my main concern) Great customer service which you only find out about when little things go wrong

8

Julie

24 juil. 2025

·

A séjourné 1 nuit

Hotel was lovely but there was not always someone at the bar to get a drink you were left waiting for someone to come.

10

Jeremy

14 juil. 2023

·

A séjourné 1 nuit

Lovely welcome drink and acknowledgement of my repeat custom

6

joanne

12 juil. 2025

·

A séjourné 3 nuits

The overall stay was good however the girl at check in was not friendly or helpful and said my brea

10

Andrew

18 juin 2025

·

A séjourné 1 nuit

The staff were first class, very efficient service

10

Catherine

24 août 2024

·

A séjourné 1 nuit

Brilliant hotel at a great price. Really convenient for the Excel Centre and Custom House tube station Shamima checked us in and was really friendly and helpful. The place was clean and tidy, rooms nice, beds comfy, blinds made the room dark, great shower and the buffet breakfast was also very good. I stay in a lot of hotels in London at around this range (price wise), and this was much better than the rest. Will deffo stay again if in the area

10

lorraine

11 avr. 2025

·

A séjourné 1 nuit

Friendly welcome.

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Emplacement

Très pratique pour ExCeL et le O2, à quelques pas de Custom House/Elizabeth line et du téléphérique, avec des liaisons faciles vers le centre de Londres. Cadre paisible au bord du quai avec de belles vues ; certains remarquent le bruit des avions de City Airport.

Avis de voyageur à ce sujet

10

Karl

8 sept. 2024

·

A séjourné 1 nuit

Excellent location

8

ZADA

16 juil. 2024

·

A séjourné 5 nuits

Located right next to the Elizabeth line so transportation is easy. It takes about 30 minutes to get to central London areas like St Pancras. There are a few restaurants and convenience stores in the area. Rooms are spacious and are cleaned every day.

10

Laura

2 juin 2025

·

A séjourné 1 nuit

Great location for o2 arena. Easily accessed by short Uber or cable car! Also the train station is close to get into more central areas easily.

10

Mark

22 mars 2025

·

A séjourné 2 nuits

Great value. Couldn't be more convenient for public transport & Excel.

10

Damian

28 sept. 2024

·

A séjourné 1 nuit

Clean, close to Elizabeth line and Excel

10

Ernst Jan

12 mai 2024

·

A séjourné 1 nuit

The hotel is well located . Easy access to transportation and quiet at night.

10

Elena

4 mars 2025

·

A séjourné 1 nuit

Reliable, convenient, clean. Just the right amount of comfort for an overnight stay. Also, location is perfect. Quiet at night, yet right by the Elizabeth line for easy access to central London.

10

susan

7 août 2025

·

A séjourné 1 nuit

Excellent location for excel visit. View over water- staff excellent at checkin

8

Maria

28 août 2025

·

A séjourné 3 nuits

Perfect location for ExCel. Peace and relaxation. Good food in bar. Lots of local shops. Good runs around dockside. Transport close and easy.

10

Rita

4 sept. 2024

·

A séjourné 1 nuit

Lovely location overlooking the Thames, with lovely views of O2. Right next door to London ExCel and a few minutes walk to Cable car. Lovely location.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est souvent apprécié, mais l'affluence et le réapprovisionnement lent sont des plaintes récurrentes ; les options pour le soir sont limitées et le bar peut manquer de personnel. La qualité du café est variable.

Avis de voyageur à ce sujet

6

Anna Mathilda

19 août 2025

·

A séjourné 2 nuits

Nice & clean room with a great view. We also enjoyed the breakfast although the breakfast area was very crowded (not enough space to move).

6

Simon

21 sept. 2025

·

A séjourné 3 nuits

Bed uncomfortable breakfast poor

8

Abi

23 mai 2025

·

A séjourné 1 nuit

Stayed for a concert at the O2 and it was the perfect location. Cable car is 5 mins walk to go over the river or tube over the other side of the Excel, minimum 10mins walk. Hotel was very clean and friendly staff on arrival. Was busy as loads staying for the concert however was a good atmosphere. Small bar and limited food menu but good nonetheless. Minimal noise overnight or the morning. Would recommend asking for a river view when checking in if possible for a nice scenery.

8

Andrew

26 févr. 2025

·

A séjourné 1 nuit

Great service and location. Only negative was the coffee at breakfast was horrible, couldn’t drink it

6

Sam

5 mai 2025

·

A séjourné 1 nuit

Everything was perfect until We went down for breakfast, we had to ask for bread, cutlery & condiments. As everything was empty it took sometime to replace

8

Julie

24 juil. 2025

·

A séjourné 1 nuit

Hotel was lovely but there was not always someone at the bar to get a drink you were left waiting for someone to come.

10

Jeremy

18 juil. 2025

·

A séjourné 2 nuits

The staff were very friendly and extremely helpful when assistance needed to book transport. The quality of the breakfast was outstanding and although the evening dining options were limited ,there were plenty of alternative options nearby.

8

Tracy

25 juil. 2024

·

A séjourné 1 nuit

Goid value for money and a great breakfast .

10

Timothy

16 févr. 2025

·

A séjourné 2 nuits

Much appreciated warm welcome after a busy day. Room upgrade with drinks voucher, Nespresso coffee machine and complimentary cookies which was a pleasant surprise. Room was nice and quiet. Ate in and the service was excellent. Good buffet breakfast in the morning (although on the second day it was just too busy with two coach loads of tourists all having descended for breakfast at the same time). Decided to eat in the second night and had a very good pizza with a side salad. All in all an excellent stay.

10

Abigail

18 juin 2025

·

A séjourné 2 nuits

Lovely warm welcome. Clean and tidy room. Breakfast was delicious. Fantastic service!

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	116 $US
février	126 $US
mars	217 $US
avril	133 $US
mai	199 $US
juin	185 $US
juillet	211 $US
août	103 $US
septembre	201 $US
octobre	190 $US
novembre	202 $US
décembre	152 $US

di	lu	ma	me	je	ve	sa
1 $130	2	3	4 $616	5 $107	6 $99	7 $136
8 $78	9 $95	10 $334	11 $321	12 $135	13 $160	14 $226
15 $164	16 $194	17 $223	18	19	20 $155	21 $275
22 $330	23	24 $250	25 $200	26 $86	27 $120	28 $258
29 $78	30 $88

ibis London Excel Docklands

Prix pour ibis London Excel Docklands

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre avec lits jumeaux, 2 lits une place, accessible aux personnes à mobilité réduite

Chambre avec lits jumeaux, 2 lits une place

Chambre, 1 lit double, accessible aux personnes à mobilité réduite

Chambre Double (SweetRoom)

Chambre Premium, 1 lit double

Chambre Premium avec lits jumeaux, 2 lits une place

Avis des voyageurs sur ibis London Excel Docklands

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $309	21 $115	22 $271	23 $426	24 $435
25 $162	26 $84	27 $143	28 $143	29 $104	30 $103	31 $140