Leonardo Inn Glasgow West End

Hotel is very run down and in urgent need of an upgrade. Very disappointed overall, particularly as have stayed at other Leonardo hotels and they were great (hence why we booked this one). All staff were very friendly and helpful and it’s a shame that they have to work in an environment that is so run down. Upon complaining about general state of facilities we did receive a 50% refund, so big thanks to the manager for his understanding. The Leonardo chain should be ashamed that one of its hotels is in such a bad state.

Breakfast was good and plenty of choice. Staff couldn't be more helpful and evening meal was very nice. Room was very comfortable, just needing a wee lick of paint!

On arrival staff at reception were amazing so helpful. Walked into room carpet had an iron burn, the sink in bathroom was slow to drain. The lights on the unit with the tv one was not working and swivelling round.. the socket under the unit was broken and not looking good. The unit had a strip of laminate ripped of the unit. Could hear people talking in next door room. Breakfasts were ok, our first morning the fried eggs were like rubber, sausages over cooked and not appetising to look at or eat.. Our second breakfast we had poached eggs they were lovely and sausages were better but mushrooms were all wrinkled and dry!! Had dinner it was lovely steak & chips very nice, well cooked steak. Staff amazing, so chatty and in hand at all times. Bed was comfortable but pillows were poor quality. Said the bed was a king koil but when I looked at the mattress it was not that make!! Hair dryer was hot to hold after a few minutes. So if it wasn’t that my daughter was staying here as she was giving stem cells at the beatson hospital for her brother my son and they booked it for her I would never have stayed here but I wanted to be in the next room in case she needed me. Disappointed with the hotel. Staff I can’t say enough about them, you should be very proud of them but as for your hotel you need to do a much better job and bring it into the 21st century Not acceptable at all.

Lots of hairs in the bath

Room clean, warm & comfortable. We have stayed many times before & is no frills, but works well for us for a short stay.