Grecotel La Riviera

Excellent service, food and facilities

The property itself is a really good standard. The pools are amazing and the grounds are kept in really good condition. However for us it was completely undone by the poor level of service we received. We you arrive you have to check yourself in and scan your passports using an app. For us this was while three reception staff stood and watched me struggle while holding my three year old daughter and sniggered, they then said you are bed and breakfast go to room with no information about the hotel itself. Next was the restaurant, three different staff being unable to give any information about the restaurant or prices and being redirected back to reception Buffet food itself was okay, lots of choice and all well prepared, however you’d expect that when you get charged 145 euros for two adults (we were not charged for our three year old) Also rooms are advertised as sound proofed, but don’t be fooled, however fresh and clean they were, they weren’t enough to only be able to sleep after 11pm. When we complained the guest relations services said sorry but there was a wedding on what do you expect. No offer of compensation, just an email from the manager (who didn’t want to speak to us before we left the next morning) email just said sorry, thanks for your feedback we will look into putting guests elsewhere next time. Five star premises, with two star staff.

Lovely resort with water park which keep kids busy and entertained. It has its own sandy beach and several pools to relax. Food with good variety and of good quality. Overall we had a great stay and we recommend it for families

Great onsite facilities, super helpful stuff, great food. Some cosmetic touch-ups wouldn’t hurt our room, but otherwise great option to spend some time by the sea!

The buffet breakfast is very good. The staff are super friendly . The view is excellent. Highly recommend