Holiday Inn - Jonesboro by IHG

the tv wasn’t working and when i picked up the phone to share this with the desk, there was no cord to the phone. do i used my cell to call them and was told that the whole property was without tv service. however they didn’t share this at check in. service was finally restored sometime during the night but maintenance never brought a phone cord and when i told the desk check the next morning she was very unconcerned. i had a knock in my door late in the night and would have liked to be able to quickly call and ask for security but….otherwise it was a good room, very comfortable bed.

Our spare bed was broken, night stands were bulging and crooked. Room air wouldn’t go below 68 on a 76 degree night. Picked this hotel specifically because it has a tub in the king suite rooms and then the tub drain wouldn’t hold water for an actual bath. Had seemingly never ending hot water. Overall decent stay however our room was nearly 200 dollars a night. Would say to stay somewhere cheaper and put the money to better use. Pool and outside area was nice. Very close to everything.

No ice on the 4 th floor plus 413 has a terrible smell

while the hotel was excellent, very attractive, staff was great, if you were standing outside and looking at the hotel entry, the exit from the parking lot, which would be to the right had some type of hole or something that shook our entire vehicle as we entered since we were coming in Toward evening evening and it was not expected to encounter that. And we are not talking a small bump. It really did jar our automobile. Other than that great place!

Property was clean and staff was helpful and welcoming.

Food left in fridge from last guest and when we opened fridge the food was clearly rotting. And breakfast was $10 and not worth it. Eggs were completely dried out. Better off going to Cracker Barrel next door. Clerk in the beginning of night was a bit rude. We were just tired and trying to get to our room and to sleep. A no go for me.

First room we were offered was not vacuumed, there were stains on the wall and furniture, mold on the tub, discoloration on towels with holes too. Staff was accommodating and gave us another room, but it was not much better. For $182 we expected much more. Holiday Inn properties generally have high standards. However, this location did not.

[ ] Narrow room. The space between the bed and furniture along the opposite wall was so narrow, only one person could pass between...and we are small people. Im not sure a large person could have made the passage at all. I estimate 14". [ ] Dog Hair. If a service animal is in the room, extra care should be taken to clean the room properly, for those guests that are expecting a pet free environment. We found dog hair on the window sill and all over one of the bed covers. My wife has alergies to animals that kept her from getting a good nights sleep. [ ] Trash. There was only one trash can in the room, making it inconvenient for guests in the bathroom. [ ] Toilet. The toilet would not flush unless the handle was held down. When guests pay a good price to spend the night, the expectation is that things will work properly. [ ] Another family in the hotel was told, when they checked in, that thier children under 17 would eat free at the restaurant. In the morning it was "10 and under". There was no compromise, or consession made to accommodate this family with four teenagers.....even for a one time "Sorry for the misunderstanding". [ ] These things don't speak well of the hospitality industry and will certainly deter repeat business. [ ]

The customer service was great, the bed was comfortable and clean but the carpet thoughout the hotel is outdated and has a mildew smell to it and needs to be replaced.

Very clean very quiet and staff was very friendly.

The room had trash in floor and stains on bed comforter , for the price thought it would be a lot cleaner and nicer .

Room floor was sticky. Bathroom was not up to HI standards for cleanliness. Beds were clean and comfortable.

Highly disappointed I have stayed at a few holiday.Inns, and this by far has been the worst experience. Staff was not very friendly when we got in that evening. Especially when we asked for a luggage cart. They couldn't really be bothered with such trivial request. We got to the room.It was small for a king room. The phone did not work and the room was not very clean. There was hair in the sink and the floor had a film on it. When we checked under the mattress for bed bugs. Because that's a thing nowadays, thankfully no bedbugs. However, hair dust dirt was all found underneath the mattress. Will not be staying again. Not a very good experience.

One night stay for a college event for my child. Clean hotel in a great location. I paid extra for breakfast & I won’t do that again. However, I would stay at this location again in the future.

Key cards didn't work, room looked very run down and a huge party of people woke us up during the night and kept us up.

Totally great experience, will be staying here in the future when traveling through the area. Beds were fantastic

mattress had a huge hole where your butt sits very uncomfortable, had to stuff a pillow in it to keep back from hurting, slept terribly

Our spare bed was broken, night stands were bulging and crooked. Room air wouldn’t go below 68 on a 76 degree night. Picked this hotel specifically because it has a tub in the king suite rooms and then the tub drain wouldn’t hold water for an actual bath. Had seemingly never ending hot water. Overall decent stay however our room was nearly 200 dollars a night. Would say to stay somewhere cheaper and put the money to better use. Pool and outside area was nice. Very close to everything.

Love this hotel! Beds are super comfortable and rooms are always clean!

No ice on the 4 th floor plus 413 has a terrible smell

Room floor was sticky. Bathroom was not up to HI standards for cleanliness. Beds were clean and comfortable.

Highly disappointed I have stayed at a few holiday.Inns, and this by far has been the worst experience. Staff was not very friendly when we got in that evening. Especially when we asked for a luggage cart. They couldn't really be bothered with such trivial request. We got to the room.It was small for a king room. The phone did not work and the room was not very clean. There was hair in the sink and the floor had a film on it. When we checked under the mattress for bed bugs. Because that's a thing nowadays, thankfully no bedbugs. However, hair dust dirt was all found underneath the mattress. Will not be staying again. Not a very good experience.

The hotel room was overall comfortable and clean. The bed and pillows were decent. The walls are very thin and you can hear everything in other rooms and in the hallway. There was loud giggling for hours.

The walls were damaged and needed repainting

The rooms were clean and very comfortable. The entire staff of this hotel were extremely polite, engaging and ready to accommodate our needs or requests. We have not experienced this level of service and friendliness at a hotel in a long time. BRAVO!! we will choose Holiday Inn again.

Property was clean and staff was helpful and welcoming.

The staff were amazing. Check in was one of the nicest and easiest ones I have had in a long time.

the tv wasn’t working and when i picked up the phone to share this with the desk, there was no cord to the phone. do i used my cell to call them and was told that the whole property was without tv service. however they didn’t share this at check in. service was finally restored sometime during the night but maintenance never brought a phone cord and when i told the desk check the next morning she was very unconcerned. i had a knock in my door late in the night and would have liked to be able to quickly call and ask for security but….otherwise it was a good room, very comfortable bed.

This was the worst Holiday Inn location I’ve been to. Had to pay for breakfast, went down at 6am when it started and no one even showed up for work. Not in the kitchen or at the front desk to check us out. No One was working! I waited for 15-20 mins. In the room- no towels, no shampoo conditioner or body wash, tub would not drain, toilet ran the entire stay. We will not be back

Every employee was super nice, friendly and went above and beyond. We were in town for a concert and we will definitely return here for our stay

There was nothing good about this property. The woman at the front desk was incompetent and difficult to deal with. She told me that I did not have a reservation even though the rest of our party had checked in to their room with no issue. She only found it after I gave her my confirmation number without her asking for it. The hotel itself smelled bad and was dirty. The area surrounding the hotel was unsafe, dilapidated, surrounded by vagrants, and we heard loud music and screaming from our room. I would never stay here again.

Most everything was fine. Our biggest complaint was housekeeping banging on our door at 9:00 am both days! They even unlocked the door and tried to come in. I’ve literally never had that happen before! Totally unacceptable!

Highly disappointed I have stayed at a few holiday.Inns, and this by far has been the worst experience. Staff was not very friendly when we got in that evening. Especially when we asked for a luggage cart. They couldn't really be bothered with such trivial request. We got to the room.It was small for a king room. The phone did not work and the room was not very clean. There was hair in the sink and the floor had a film on it. When we checked under the mattress for bed bugs. Because that's a thing nowadays, thankfully no bedbugs. However, hair dust dirt was all found underneath the mattress. Will not be staying again. Not a very good experience.

The staff were friendly and welcoming.

Nice property and location was excellent.

Our spare bed was broken, night stands were bulging and crooked. Room air wouldn’t go below 68 on a 76 degree night. Picked this hotel specifically because it has a tub in the king suite rooms and then the tub drain wouldn’t hold water for an actual bath. Had seemingly never ending hot water. Overall decent stay however our room was nearly 200 dollars a night. Would say to stay somewhere cheaper and put the money to better use. Pool and outside area was nice. Very close to everything.

Been to Jonesboro previously staying at area hotels, I decided that in the future any stays in Jonesboro would be at this Holiday Inn.

Visited Jonesboro and always like to stay at holiday inn there. Convenient to walk across street to Cracker Barrel to eat too.

It was a good place to stay for a stop overnight on our road trip.

There was nothing good about this property. The woman at the front desk was incompetent and difficult to deal with. She told me that I did not have a reservation even though the rest of our party had checked in to their room with no issue. She only found it after I gave her my confirmation number without her asking for it. The hotel itself smelled bad and was dirty. The area surrounding the hotel was unsafe, dilapidated, surrounded by vagrants, and we heard loud music and screaming from our room. I would never stay here again.

while the hotel was excellent, very attractive, staff was great, if you were standing outside and looking at the hotel entry, the exit from the parking lot, which would be to the right had some type of hole or something that shook our entire vehicle as we entered since we were coming in Toward evening evening and it was not expected to encounter that. And we are not talking a small bump. It really did jar our automobile. Other than that great place!

Convenient

One night stay for a college event for my child. Clean hotel in a great location. I paid extra for breakfast & I won’t do that again. However, I would stay at this location again in the future.

Food left in fridge from last guest and when we opened fridge the food was clearly rotting. And breakfast was $10 and not worth it. Eggs were completely dried out. Better off going to Cracker Barrel next door. Clerk in the beginning of night was a bit rude. We were just tired and trying to get to our room and to sleep. A no go for me.

This was the worst Holiday Inn location I’ve been to. Had to pay for breakfast, went down at 6am when it started and no one even showed up for work. Not in the kitchen or at the front desk to check us out. No One was working! I waited for 15-20 mins. In the room- no towels, no shampoo conditioner or body wash, tub would not drain, toilet ran the entire stay. We will not be back

Enjoyed the young lady working breakfast. Very personable and talkative.

Visited Jonesboro and always like to stay at holiday inn there. Convenient to walk across street to Cracker Barrel to eat too.

Very Nice hotel property looked great.The Restaurant people were rude one day and messed up my order the next day. I told management they took care of it.

A pleasant stay. They didn’t have free breakfast with stay unfortunately. Diner area opened up for guests for early morning.

[ ] Narrow room. The space between the bed and furniture along the opposite wall was so narrow, only one person could pass between...and we are small people. Im not sure a large person could have made the passage at all. I estimate 14". [ ] Dog Hair. If a service animal is in the room, extra care should be taken to clean the room properly, for those guests that are expecting a pet free environment. We found dog hair on the window sill and all over one of the bed covers. My wife has alergies to animals that kept her from getting a good nights sleep. [ ] Trash. There was only one trash can in the room, making it inconvenient for guests in the bathroom. [ ] Toilet. The toilet would not flush unless the handle was held down. When guests pay a good price to spend the night, the expectation is that things will work properly. [ ] Another family in the hotel was told, when they checked in, that thier children under 17 would eat free at the restaurant. In the morning it was "10 and under". There was no compromise, or consession made to accommodate this family with four teenagers.....even for a one time "Sorry for the misunderstanding". [ ] These things don't speak well of the hospitality industry and will certainly deter repeat business. [ ]

I chose holiday inn express for their clean and new atmosphere. This particular hotel is not in the usual clean and well kept shape as most other locations I have been to. Still nice enough but beginning to lack in maintenance and upkeep. Rooms are beginning to show aging. If you want breakfast you have to purchase a ticket for breakfast that is prepared by someone so don’t expect the typical holiday inn breakfast experience. There was nothing special about the prepared breakfast that would make it more intriguing. Evening Staff was pleasant morning was nice but had to get their attention. Was not openly greeting customers.

Very nice staff and good breakfast buffet.

One night stay for a college event for my child. Clean hotel in a great location. I paid extra for breakfast & I won’t do that again. However, I would stay at this location again in the future.