White Hart Hotel

The hotel was closed and in fact it has been condemned. can't believe that hotel.com didn't notify me or still took the booking. avoid like the plague

The hotel was shut, nobody had bothered to let me know, so after a 3 hour drive I was left stranded, I had to find myself another hotel with actually no help from hotels dot com.

The hotel looks abandoned. The mattress and duvet were brown and stained and the hotel smelt. The ‘secure’ car is full of old fridges, debris and beer cans. We were so horrified we left straight away and booked the travel lodge down the road. Avoid at all costs! We were unable to get our money back either. There is simply no pride taken in the establishment & in all honesty I think it should be shut due to health and safety reasons. Worst hotel I’ve ever seen.

We arrived to the property and the lobby was torn apart and cluttered. We then carried our bags up three flights of stairs (no lift) only to find the rooms don’t have air conditioning. It was 29 degrees Celsius outside and the room was stifling. There were crumbs on the carpet clearly not vacuumed. We spoke with the management who said Expedia would contact them and they’d give us a full refund but Expedia couldn’t get them to answer. We checked out 10 minutes after arriving. It was awful.

My partner has been bitten 5 times and the curtains was broken on the rail and also the drain was blocked in the shower