Name: The Elser Hotel Miami - An All-Suite Hotel
Address: 398 Northeast 5th Street, Downtown Miami, Miami, Florida, USA, Miami, Florida, US
Price range: 162 $–264 $ per night
Rating: 8.9

Was Gäste sagen

Das Elser Hotel Miami – ein All-Suite-Hotel – wird für seine zentrale Lage in der Innenstadt in der Nähe von Bayside, dem Kreuzfahrthafen und dem Kaseya Center, seine modernen Zimmer mit Küchen und Aussicht sowie seinen herausragenden Dachpool und das Fitnesscenter gelobt. In Stoßzeiten kann es jedoch überfüllt sein.

Das Personal ist oft freundlich und hilfsbereit, jedoch wird von langsamen oder chaotischen Check-ins und langen Wartezeiten für den Valet-Service berichtet. Der Housekeeping-Service ist unbeständig: Einige Gäste finden ihre Zimmer tadellos sauber, während andere von Flecken auf den Sofas, fehlender Auffüllung oder seltener Reinigung berichten. Das gastronomische Angebot vor Ort ist gut, aber zeitlich begrenzt, ohne späten Nachtservice oder zuverlässigen Zimmerservice, und die Preise summieren sich durch zusätzliche Gebühren. Erwarten Sie eine moderne, gut ausgestattete Basis in einem lebhaften Umfeld in der Innenstadt.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

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KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Der herausragende Dachpool und ein hervorragendes Fitnesscenter werden immer wieder gelobt, und viele schätzen die sicheren Aufzüge mit Schlüsselkarte und den Zugang zum Strandclub. Der Valet-Parkservice ist teuer und oft langsam, und die Lobby/Aufzüge können zu Stoßzeiten überfüllt sein.

Reinigung

Viele Gäste finden das Hotel sehr sauber, aber der Housekeeping-Service ist unbeständig. Zu den Berichten gehören Flecken auf Sofas, Haare oder Staub, fehlende Handtuch-/Wäscheauffüllung und ein Service nur jeden zweiten Tag.

Zimmer

Geräumige, moderne Suiten verfügen über voll ausgestattete Küchen, Waschmaschinen und Trockner, Balkone und einen schönen Blick auf die Bucht oder die Stadt. Einige Gäste bemängeln Lärm durch Sanitäranlagen oder Verkehr sowie gelegentliche Wartungsprobleme wie TV-/Klimaprobleme oder unbequeme Schlafsofas.

Dienstleistung

Das Personal ist durchweg freundlich und hilfsbereit, mit kompetenten Concierges und einem hilfsbereiten Bell-Service. Einige Aufenthalte wurden jedoch durch langsame oder unorganisierte Check-ins, verspätete Lieferung von Wäsche oder Erledigungen sowie unterschiedliche Interaktionen an der Rezeption oder beim Valet-Service beeinträchtigt.

Ähnliche Gästebewertungen

10

Becky

23. Feb. 2025

·

Aufenthalt am 1 Nacht

The hotel is beautiful & has incredible views; however, the staff is the real star of the show. From the moment we pulled up we were treated like we were the only guests while clearly they were packed with guests. Juan (Bellman) provided exceptional service & went out of his way to ensure we had everything we needed. I would definitely stay at The Elser hotel if I find myself in Miami again.

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6

TeKesha

4. Juni 2025

·

Aufenthalt am 1 Nacht

It took almost 3hrs to get linen for the sofa bed. Even when we went to the desk to get them ourselves, they said it was on the way up already and then when it didn’t come, we went back down and they said they couldn’t give it to us and we would have to wait for housekeeping to bring it. That took another hour.

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10

Maria

24. Apr. 2025

·

Aufenthalt am 1 Nacht

Hotel was beautiful and the staff was very accommodating. We were celebrating our 25th wedding anniversary and they sent us a bottle of Prosecco to our room. Highly recommend! Will be returning!

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4

kareem

25. Nov. 2025

·

Aufenthalt am 1 Nacht

The check in process took to long and they mixed up my reservation with someone else and took a very long time to solve the problem also was never told about all the resort fees

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6

Tino

26. Mai 2025

·

Aufenthalt am 1 Nacht

We recently stayed at Elsa Hotel in Brickell for a quick overnight visit while attending an event at Bayfront. The hotel itself was immaculate super clean and modern, which we really appreciated. The front desk staff was excellent friendly, professional, and helpful during check-in and throughout the stay. However, the valet service was extremely disappointing, especially considering the $75 per night valet fee. We waited an entire hour to get our vehicle back, which is completely unacceptable. It wasn’t until we spoke up and made it clear we had been waiting outside for over an hour that anyone acted with urgency. Even then, both the manager, Rafael, and the valet supervisor were nonchalant and showed little concern or accountability. Their attitude gave the impression that they simply didn’t care, despite the premium fee we paid for service. The valet experience left a sour taste after what could have been a great stay. If Elsa Hotel wants to uphold a luxury standard, they definitely need to retrain or reevaluate their valet team and management response.

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10

Kanema

19. Aug. 2025

·

Aufenthalt am 1 Nacht

Great customer service

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2

Michael

10. Nov. 2025

·

Aufenthalt am 1 Nacht

HORRIBLE experience! Check in was a total sh*t show! We prechecked in at 2:00pm and did not get into our room until 7:00pm, three hours after their 4:00pm check intime. The lobby had over a hundred guests crammed in there waiting on rooms, yet you had people walking right in and getting checked into their rooms immediately. Then we get to our three-bedroom suite, and the bathroom door handle falls off when I go to open the door. We called the front desk four times and went down there in person once requesting blankets for the sleeper sofa for our friend's son. Finally, 2 1/2 hours later at 11:00pm they brought them, with no pillows (which they never did bring). We had to keep calling from our cell phones because the room phone did not work and they never came to look at that either. The front desk told us a manager would call us to get a partial refund, and I still have not heard from anyone. your room key only allows you to access the floor you are staying on or the pool level, so you can't go to your family's room if it's on a different floor and you cannot access the elevator without the room key (even if you're on your floor already). That seems like a safety hazard to me.... what happens if you have an emergency or a family member staying on a different floor needs help and cannot call for help because your room phone doesn't work and you can't get into the elevator if you don't have the key card with you? I would go stay at a Motel 6 before staying here again!

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10

Alexis

4. Nov. 2025

·

Aufenthalt am 1 Nacht

Great stay! Jennifer was an exceptional receptionist and very accommodating. She made the experience even more worth experiencing. The room was clean and the view was beautiful. Will recommend.

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6

Grant

6. Sept. 2025

·

Aufenthalt am 1 Nacht

The unit was big and spacious and the beds were very comfortable. The hotel surprised us with a beautiful welcome letter and a bottle of prosecco. However, the pots had food stains, our washroom was missing a shower curtain and rod, and the sofa would benefit from a deep clean. We had booked luggage pick up as we had my elderly mother in a walker and needed assistance but no one came. Needless to say, we won't be back.

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2

Trisha

10. Juli 2025

·

Aufenthalt am 4 Nächte

I feel it’s important to share how disappointed we are with our stay. Unfortunately, this visit was nothing like the wonderful experience we had here previously. Every single day we encountered issues with valet. Two days in a row, our car was misplaced due to the wrong ticket number being assigned, and each time we waited over 40 minutes—making us late to dinner and even causing us to miss part of a family parasailing excursion. Each time we asked for an update, staff seemed dismissive, even rolling their eyes and telling us to “be patient” rather than helping resolve the issue. Beyond that, the room did not meet expectations. It felt poorly maintained and not very clean. There was a large stain on the couch, and every time we used the sink in either bathroom, it made a loud, high-pitched noise. Even the woman who helped us at check-in was cold and unfriendly, setting the tone for what unfortunately continued throughout our stay. What’s most disappointing is that we returned because our last visit was truly magical—valet was efficient, the concierge remembered our names and made our children feel so special, and the room was spotless and beautiful. That experience is what made us choose this hotel to celebrate our daughter’s graduation, and we even brought six additional family members with us, raving about how worth it the cost would be. Sadly, not only was our experience lacking, but theirs was too. It’s incredibly disappointing to see the decline in service

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Zentrale Lage in der Innenstadt gegenüber von Bayside und in der Nähe des Kaseya Center und des Kreuzfahrthafens, mit Geschäften, Restaurants und öffentlichen Verkehrsmitteln in unmittelbarer Nähe. Erwarten Sie starken Verkehr und ein lebhaftes Treiben.

Gastronomie

Die Qualität des Essens in den Restaurants in der Lobby/am Pool ist im Allgemeinen gut, aber die Öffnungszeiten und die Auswahl sind begrenzt (oft kein Frühstück, später Nachtservice oder Zimmerservice) und die Preise/Servicegebühren sind hoch. Viele Gäste essen stattdessen in nahegelegenen Restaurants.

Monat	Durchschnittspreis
Januar	268 $
Februar	322 $
März	301 $
April	222 $
Mai	215 $
Juni	232 $
Juli	232 $
August	159 $
September	150 $
Oktober	164 $
November	187 $
Dezember	250 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $178	16 $178	17 $194	18 $244	19 $219
20 $187	21 $174	22 $174	23 $174	24 $174	25 $245	26 $206
27 $187	28 $174	29 $174	30 $162

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $181	2 $245	3 $226
4 $194	5 $181	6 $181	7 $187	8 $187	9 $249	10 $246
11 $210	12 $200	13 $200	14 $188	15 $194	16 $264	17 $264
18 $197	19 $198	20 $194	21 $198	22 $204	23 $257	24 $257
25 $198	26 $187	27 $190	28 $187	29 $190	30 $249	31 $252

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Monatliche Durchschnittspreise

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Standort

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Fantastisch

Was Gäste sagen

Richtlinien der Unterkunft

Check-in-Anleitungen

Kaution

Gut zu wissen

Optionale Extras

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