Sovotel @ Kota Damansara 8

Been a returning guest since 2022, but after this stay. Unlikely I will return for future stay. Not guest-friendly especially for special needs / with disability health condition due to property no lift & lack of hospitality service. Pre book in advance for 2 nights stay with request remark for low level room, not arranged & once again at checkin requested assistance for it but not offered though inform I have health clinic appointment. Given top most floor accomodation instead with poor aircondition service function. Informed the discomfort condition at night & was told no maintenance team available & given assurance change room for the next day stay. Just 2 hours after, electricity disruption cut twice for over 30 minutes - at midnight & 4am with no explanation, apology, any effort, not even a word (reception not contactable during odd hours) till early morning, pretty much throughout stay till checkout at 10am plus no room change. I was not well and with a special needs autistic son to manage. Total disappointment.

room was not clean, bed have bad smell. Area was very noisy and the room was not sound proof at all.