Residence Inn by Marriott St. Paul Woodbury

I was not able to check in @ 4pm because the room was not ready, when I asked why the woman at the front desk (EMMA) told me that I can take it up with Housekeeping, I responded with "EXCUSE ME" because I was in shock that she actually said that to me, I was not rude or anything I just asked why the room was not ready in a polite way. Her attitude was Nasty to be working at the front desk, also when I finally got cheeked in, I found that the tables had not been wiped down and in the master bathroom it didn't seem like the shower had been cleaned (there was visible hair on the shower floor) and the tube was not wet like in the other bathroom (remember I had to wait almost 40 min after my check in time because they were so called cleaning the room). I noticed there was a housekeeper a few doors down so I asked her if she could come back and wipe the tables and clean the bathroom in the master bedroom. She entered the room with a nasty attitude and arguing with my daughter saying that she did not see anything in the tube until my daughter had to point out the hair, which was visible to see, she then proceeded to clean the room all while talking under her breath aloud so she made sure we heard her. It seemed that the staff is very comfortable being rude and nasty to the customers at this hotel which tells me there aren't any consequences for this type of behavior with customers. This hotel was not cheap to stay for only 1 night and be treated so rudely by the staff. NEVER AGAIN!!

Overall, everything was great. It was clean, free breakfast. The suite was exactly what I needed.

This location was a great 2 nights stay. The staffs were all friendly and help us out. My kids had so much fun in the pool. They have many amenities to choose from. Very clean location. We definitely will come again.

A very nice property in a convenient Woodbury location. Near many restaurant and shopping opportunities. Staff was very friendly and accommodating. Thank you to all for accommodating our baby crib request. Also... one of the best breakfast set-ups I've experienced (REAL eggs!).

Terrible management and front desk staff. This is the second time we have had an issue with this property. I have already sent a letter outlining the experiences to the senior leadership at Marriot.