Hotel Casa Tortuga Tulum - Cenotes Park Inclusive
US$ 147
/ noite
Média para setembro
Preços para Hotel Casa Tortuga Tulum - Cenotes Park Inclusive
Selecione datas para ver preços e disponibilidade
US$ 147
/ noite
Média para setembro
Média de preços por mês
Em Hotel Casa Tortuga Tulum - Cenotes Park Inclusive, a diária custa em média US$ 73 no mês mais barato (outubro) e US$ 154 no mês mais caro (julho), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 150 |
| fevereiro | US$ 134 |
| março | US$ 142 |
| abril | US$ 91 |
| maio | US$ 94 |
| junho | US$ 113 |
| julho | US$ 154 |
| agosto | US$ 75 |
| setembro | US$ 147 |
| outubro | US$ 73 |
| novembro | US$ 113 |
| dezembro | US$ 101 |
J
F
M
A
M
J
J
A
set. · US$ 147
S
O
N
D
Mais caro: julho (aprox. US$ 154)
Mais barato: outubro (aprox. US$ 73)
Sobre esta propriedade
Relaxe em uma das 2 piscinas externas ou aproveite outras instalações recreativas, que incluem um parque aquático de cortesia.
Comodidades
Relaxe em uma das 2 piscinas externas ou aproveite outras instalações recreativas, que incluem um parque aquático de cortesia.
Comodidades
A recepção fica aberta em horário limitado. Estacionamento grátis sem manobrista está disponível no local.
Jantar
Saboreie um delicioso almoço no Restaurante Carey - Barra, um charmoso restaurante especializado em pratos da culinária mexicana. Outra opção é experimentar os petiscos servidos 2 nas cafeterias. Feche o fia com uma bebida refrescante em um bar/lounge. Há café da manhã feito na hora disponível diariamente, entre 9h e meio-dia, mediante uma taxa.
Quartos
Sinta-se em casa em um de nossos 25 quartos com ar-condicionado e smart TVs. Os quartos possuem varandas particulares. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais digitais para a sua diversão. Banheiros possuem chuveiros e secadores de cabelo.
Localização
Com excelente localização em Tulum, Hotel Casa Tortuga Tulum Cenotes Park Inclusive está a 15 minutos de carro de Entrada do Parque Jaguar e de Praia Akumal. Este hotel fica a 14,2 km de Dos Ojos Cenote e a 15,8 km de Praia de Tulum.
Lugares próximos
LabnaHa Ecopark Adventures(0.2 milhas)
Maya Adrenalina(0.2 milhas)
Cenotes Labnaha(0.3 milhas)
Cenote Tortugas(0.4 milhas)
Parque Jaguar(1.5 milhas)
Yax-Muul(1.5 milhas)
Baía de Soliman(2.2 milhas)
Cenote Manatí(2.4 milhas)
Parque Nacional de Tulum(3.1 milhas)
Letras de Tulum(4.1 milhas)
Spa de Cerveja Tulum(4.2 milhas)
Torre de Tulum(5.6 milhas)
Casa do Cenote(5.9 milhas)
Templo do Deus Descendente(5.9 milhas)
Templo dos Afrescos(5.9 milhas)
Aeroporto Int. Tulum (TQO)(32.1 milhas)
Aeroporto Internacional de Cancún (CUN)(68.5 milhas)
Estacionamento
Restaurante
Piscina
Quartos de não fumantes
Canoagem
Caminhada
Localização
Carretera Federal Km 239, Ejido Jacinto Pat, Tulum, Estado de Quintana Roo, México
LabnaHa Ecopark Adventures (0.2 milhas)
Maya Adrenalina (0.2 milhas)
Cenotes Labnaha (0.3 milhas)
Cenote Tortugas (0.4 milhas)
Parque Jaguar (1.5 milhas)
Yax-Muul (1.5 milhas)
Opções de quarto
12
Estúdio básico
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
269 ft²
VarandaAr condicionadoWi-Fi (gratuito)Kitchenette
11
Quarto casal superior, 1 cama King, vista para a piscina
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
VarandaAr condicionadoWi-Fi (gratuito)Banheiro privativo
14
Quarto quádruplo superior, 2 camas de casal, vista para a piscina
Detalhes do quarto
2 Camas De Casal
Acomoda 4
431 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheiro privativo
11
Quarto casal clássico, 1 cama King, vista para a piscina
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
323 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheiro privativo
15
Suíte superior, vista para a piscina
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Acomoda 3
807 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separada
15
Suíte família, vista para a piscina
Detalhes do quarto
1 Cama De Casal Extragrande
, 2 Camas De Casal
e 1 Sofá-Cama
Acomoda 6
1615 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separada
Avaliações dos hóspedes sobre Hotel Casa Tortuga Tulum - Cenotes Park Inclusive
8.6
Fabuloso
Com base em 942 avaliações verificadas
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
No Hotel Casa Tortuga Tulum - Cenotes Park Inclusive, os hóspedes frequentemente elogiam o acesso incluído aos cenotes e o ambiente tranquilo na selva perto de Tulum, ao mesmo tempo em que observam a localização remota e a escassez de opções de jantar tarde, o que torna o transporte e o planejamento antecipado das refeições importantes.
Leia maisIsso foi útil?
Opinião dos hóspedes
No Hotel Casa Tortuga Tulum - Cenotes Park Inclusive, os hóspedes frequentemente elogiam o acesso incluído aos cenotes e o ambiente tranquilo na selva perto de Tulum, ao mesmo tempo em que observam a localização remota e a escassez de opções de jantar tarde, o que torna o transporte e o planejamento antecipado das refeições importantes.
Os quartos são geralmente espaçosos e silenciosos, mas várias avaliações mencionam problemas com fechaduras, água quente, Wi-Fi e mosquitos. O feedback sobre a limpeza é misto, variando de acomodações impecáveis a reclamações sobre lençóis manchados e áreas empoeiradas. Muitos descrevem a equipe como gentil e prestativa, embora a disponibilidade e a comunicação na recepção possam ser limitadas fora do horário comercial. No geral, é adequado para viajantes que priorizam a natureza e as atividades no local em vez de comodidades completas.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
O acesso incluído aos cenotes e atividades no local é um destaque. A piscina é amplamente apreciada, embora uma avaliação tenha relatado que estava suja demais para usar.
Avaliações dos hóspedes relacionadas
10
Cesar
26 de abr. de 2025
·
Hospedou-se por 1 noite
Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.
Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.
10
José Antonio
23 de mai. de 2025
·
Hospedou-se por 1 noite
Hermoso departamento y súper limpio sin duda volvería ahí solo como recomendación pondría parrillas para poder cocinar. La alberca increíble me encantó.
Hermoso departamento y súper limpio sin duda volvería ahí solo como recomendación pondría parrillas para poder cocinar. La alberca increíble me encantó.
2
Ashley
17 de out. de 2025
·
Hospedou-se por 5 noites
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
10
Katie
1 de jan. de 2026
·
Hospedou-se por 3 noites
New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.
New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.
10
Kevin
3 de mar. de 2024
·
Hospedou-se por 2 noites
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
10
Julieta
31 de mai. de 2025
·
Hospedou-se por 1 noite
Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites.
Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites.
8
Oury Dal
13 de mar. de 2024
·
Hospedou-se por 1 noite
Entrée pour les cenotes inclu dans le prix. Très abordable. Le cenote club est très tranquille la semaine mais doit être très très bien le week-end car le set-up est incroyable pour faire la fête.
Entrée pour les cenotes inclu dans le prix. Très abordable. Le cenote club est très tranquille la semaine mais doit être très très bien le week-end car le set-up est incroyable pour faire la fête.
10
Eduardo Jorge
5 de ago. de 2023
·
Hospedou-se por 1 noite
Hotel muy cómodo, tranquilo y seguro dentro del centro turístico Cenote Tortuga. Excelentes habitaciones e instalaciones dentro de un ambiente natural a pocos kilómetros de Tulum. Nos dieron acceso gratuito al cenotre Tres Zapotes, que es espectacular. Muy recomendable.
Hotel muy cómodo, tranquilo y seguro dentro del centro turístico Cenote Tortuga. Excelentes habitaciones e instalaciones dentro de un ambiente natural a pocos kilómetros de Tulum. Nos dieron acceso gratuito al cenotre Tres Zapotes, que es espectacular. Muy recomendable.
10
Katya
8 de jun. de 2024
·
Hospedou-se por 1 noite
Hôtel absolument fantastique . Un accès privilège au cenote le matin pour les clients de l’hôtel .. une vraie pépite avec très bon rapport qualité prix . Personnel gentil et dispo .
Hôtel absolument fantastique . Un accès privilège au cenote le matin pour les clients de l’hôtel .. une vraie pépite avec très bon rapport qualité prix . Personnel gentil et dispo .
10
LeChat
25 de ago. de 2025
·
Hospedou-se por 3 noites
Leí diferentes opiniones,pero en lo personal el hotel fue bueno, no es muy moderno,pero para mi fue muy comodo junto con su alberca. Pero los cenotes me encantaron,ignoro porque dicen que parece un balneario, será por la cantidad de gente que va, pero tienen mucho personal que esta cuidando los cenotes y eso me gusta. Lo que pueden hacer es llegar desde que abren y disfrutar desde temprano.
Leí diferentes opiniones,pero en lo personal el hotel fue bueno, no es muy moderno,pero para mi fue muy comodo junto con su alberca. Pero los cenotes me encantaron,ignoro porque dicen que parece un balneario, será por la cantidad de gente que va, pero tienen mucho personal que esta cuidando los cenotes y eso me gusta. Lo que pueden hacer es llegar desde que abren y disfrutar desde temprano.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
O feedback é variado: vários hóspedes acharam os quartos muito limpos, enquanto outros relataram lençóis manchados, pragas e áreas empoeiradas. Uma avaliação também mencionou uma piscina suja.
Avaliações dos hóspedes relacionadas
10
José Antonio
23 de mai. de 2025
·
Hospedou-se por 1 noite
Hermoso departamento y súper limpio sin duda volvería ahí solo como recomendación pondría parrillas para poder cocinar. La alberca increíble me encantó.
Hermoso departamento y súper limpio sin duda volvería ahí solo como recomendación pondría parrillas para poder cocinar. La alberca increíble me encantó.
2
Ashley
17 de out. de 2025
·
Hospedou-se por 5 noites
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
8
Lizbeth Cortes
11 de ago. de 2025
·
Hospedou-se por 8 noites
Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.
Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.
6
Luis
31 de mar. de 2022
·
Hospedou-se por 1 noite
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
6
Diana
1 de nov. de 2023
·
Hospedou-se por 4 noites
Rentamos 3 habitaciones, pero solo yo tuve inconvenientes. 1ra habitacion yo pense que olia MUCHO a humedo, necesite salirme para tomar aire despues mi mamá que tiene mejor olfato me comento que era olor a gas, lo reportamos y nos cambiaron de habatacion ya que no me iba a quedar agusto, en el 2do cuarto que tuve el calenton de paso prendia y apagaba como si alguien abriera el agua caliente, se reporto y nos dijeron que era normal, claro que nos afecto en la regadera, si salia caliente pero no se calibraba, nos quemaba o salia muy fria. Aparte tenias hormiguitas, llevamos unas donas, que pusimos en el sillos y ni 5 min ya estan llenas de hormigas que tambien andaban en la cama. Repito todo esto solo me paso a mi a los de las otras dos habitaciones, todo bien.
Rentamos 3 habitaciones, pero solo yo tuve inconvenientes. 1ra habitacion yo pense que olia MUCHO a humedo, necesite salirme para tomar aire despues mi mamá que tiene mejor olfato me comento que era olor a gas, lo reportamos y nos cambiaron de habatacion ya que no me iba a quedar agusto, en el 2do cuarto que tuve el calenton de paso prendia y apagaba como si alguien abriera el agua caliente, se reporto y nos dijeron que era normal, claro que nos afecto en la regadera, si salia caliente pero no se calibraba, nos quemaba o salia muy fria. Aparte tenias hormiguitas, llevamos unas donas, que pusimos en el sillos y ni 5 min ya estan llenas de hormigas que tambien andaban en la cama. Repito todo esto solo me paso a mi a los de las otras dos habitaciones, todo bien.
10
Phillip
7 de jun. de 2025
·
Hospedou-se por 2 noites
The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
10
MARICRUZ
23 de mai. de 2025
·
Hospedou-se por 5 noites
Excepcional, maravilloso lugar, súper atentos todos. Limpieza, servicio, atención excelente!
Excepcional, maravilloso lugar, súper atentos todos. Limpieza, servicio, atención excelente!
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
Muitos descrevem os quartos como espaçosos, silenciosos e confortáveis. No entanto, várias avaliações mencionam problemas de manutenção e de comodidades, incluindo fechaduras defeituosas, água quente intermitente, Wi-Fi fraco ou não funcional, calor inicial antes do ar condicionado funcionar e mosquitos dentro dos quartos.
Avaliações dos hóspedes relacionadas
10
Ericka
13 de jul. de 2023
·
Hospedou-se por 3 noites
Beautiful place and the rooms are amazing!
Beautiful place and the rooms are amazing!
2
Ashley
17 de out. de 2025
·
Hospedou-se por 5 noites
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
10
Katie
1 de jan. de 2026
·
Hospedou-se por 3 noites
New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.
New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.
6
Luis
31 de mar. de 2022
·
Hospedou-se por 1 noite
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
10
Silvia
22 de mar. de 2022
·
Hospedou-se por 1 noite
I was not able to explore all the amenities due to my limited stay but I appreciate the options given. The room was excellent.
I was not able to explore all the amenities due to my limited stay but I appreciate the options given. The room was excellent.
6
Diana
1 de nov. de 2023
·
Hospedou-se por 4 noites
Rentamos 3 habitaciones, pero solo yo tuve inconvenientes. 1ra habitacion yo pense que olia MUCHO a humedo, necesite salirme para tomar aire despues mi mamá que tiene mejor olfato me comento que era olor a gas, lo reportamos y nos cambiaron de habatacion ya que no me iba a quedar agusto, en el 2do cuarto que tuve el calenton de paso prendia y apagaba como si alguien abriera el agua caliente, se reporto y nos dijeron que era normal, claro que nos afecto en la regadera, si salia caliente pero no se calibraba, nos quemaba o salia muy fria. Aparte tenias hormiguitas, llevamos unas donas, que pusimos en el sillos y ni 5 min ya estan llenas de hormigas que tambien andaban en la cama. Repito todo esto solo me paso a mi a los de las otras dos habitaciones, todo bien.
Rentamos 3 habitaciones, pero solo yo tuve inconvenientes. 1ra habitacion yo pense que olia MUCHO a humedo, necesite salirme para tomar aire despues mi mamá que tiene mejor olfato me comento que era olor a gas, lo reportamos y nos cambiaron de habatacion ya que no me iba a quedar agusto, en el 2do cuarto que tuve el calenton de paso prendia y apagaba como si alguien abriera el agua caliente, se reporto y nos dijeron que era normal, claro que nos afecto en la regadera, si salia caliente pero no se calibraba, nos quemaba o salia muy fria. Aparte tenias hormiguitas, llevamos unas donas, que pusimos en el sillos y ni 5 min ya estan llenas de hormigas que tambien andaban en la cama. Repito todo esto solo me paso a mi a los de las otras dos habitaciones, todo bien.
2
Kendra
15 de jul. de 2025
·
Hospedou-se por 1 noite
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
2
Sunil
18 de ago. de 2025
·
Hospedou-se por 2 noites
Please don’t book this hotel I have the hotel but when I go to the room back door doesn’t lock I mention to the office the says 15 minutes he fixed after 10 minutes later he says I can’t fixed I ask him refund he don’t want to do that and he told me upgrade better room extra money he charged me $75 and I go the another room . The bedroom window is not lock night time nobody on the office you can’t contact them and very scary I left the hotel and call taxi and and I left the room I wasted my money time he should refund horrible place Expedia and other booking services please remove from website to this hotel
Please don’t book this hotel I have the hotel but when I go to the room back door doesn’t lock I mention to the office the says 15 minutes he fixed after 10 minutes later he says I can’t fixed I ask him refund he don’t want to do that and he told me upgrade better room extra money he charged me $75 and I go the another room . The bedroom window is not lock night time nobody on the office you can’t contact them and very scary I left the hotel and call taxi and and I left the room I wasted my money time he should refund horrible place Expedia and other booking services please remove from website to this hotel
10
Phillip
7 de jun. de 2025
·
Hospedou-se por 2 noites
The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
10
LeChat
25 de ago. de 2025
·
Hospedou-se por 3 noites
Leí diferentes opiniones,pero en lo personal el hotel fue bueno, no es muy moderno,pero para mi fue muy comodo junto con su alberca. Pero los cenotes me encantaron,ignoro porque dicen que parece un balneario, será por la cantidad de gente que va, pero tienen mucho personal que esta cuidando los cenotes y eso me gusta. Lo que pueden hacer es llegar desde que abren y disfrutar desde temprano.
Leí diferentes opiniones,pero en lo personal el hotel fue bueno, no es muy moderno,pero para mi fue muy comodo junto con su alberca. Pero los cenotes me encantaron,ignoro porque dicen que parece un balneario, será por la cantidad de gente que va, pero tienen mucho personal que esta cuidando los cenotes y eso me gusta. Lo que pueden hacer es llegar desde que abren y disfrutar desde temprano.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
A equipe é frequentemente descrita como gentil e prestativa. Dito isso, os hóspedes relatam disponibilidade limitada na recepção fora do horário comercial, desafios de comunicação ou de idioma e dificuldade em entrar em contato com a equipe quando surgem problemas.
Avaliações dos hóspedes relacionadas
10
Gicel
19 de jul. de 2025
·
Hospedou-se por 3 noites
This place was 10/10 for us! My family and I were excited about this vacation and to be honest, this place exceeded our expectations. It was affordable, and all of the staff were very nice people! I'd definitely recommend going. We will definitely be back!
This place was 10/10 for us! My family and I were excited about this vacation and to be honest, this place exceeded our expectations. It was affordable, and all of the staff were very nice people! I'd definitely recommend going. We will definitely be back!
2
Ashley
17 de out. de 2025
·
Hospedou-se por 5 noites
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
10
Katie
1 de jan. de 2026
·
Hospedou-se por 3 noites
New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.
New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.
8
Lizbeth Cortes
11 de ago. de 2025
·
Hospedou-se por 8 noites
Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.
Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.
2
Kendra
15 de jul. de 2025
·
Hospedou-se por 1 noite
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
10
Kevin
3 de mar. de 2024
·
Hospedou-se por 2 noites
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
2
Sunil
18 de ago. de 2025
·
Hospedou-se por 2 noites
Please don’t book this hotel I have the hotel but when I go to the room back door doesn’t lock I mention to the office the says 15 minutes he fixed after 10 minutes later he says I can’t fixed I ask him refund he don’t want to do that and he told me upgrade better room extra money he charged me $75 and I go the another room . The bedroom window is not lock night time nobody on the office you can’t contact them and very scary I left the hotel and call taxi and and I left the room I wasted my money time he should refund horrible place Expedia and other booking services please remove from website to this hotel
Please don’t book this hotel I have the hotel but when I go to the room back door doesn’t lock I mention to the office the says 15 minutes he fixed after 10 minutes later he says I can’t fixed I ask him refund he don’t want to do that and he told me upgrade better room extra money he charged me $75 and I go the another room . The bedroom window is not lock night time nobody on the office you can’t contact them and very scary I left the hotel and call taxi and and I left the room I wasted my money time he should refund horrible place Expedia and other booking services please remove from website to this hotel
10
ROBERTO VALENCIA
16 de jul. de 2025
·
Hospedou-se por 3 noites
EL SERVICIO Y LA SEGURIDAD DEL LUGAR, AMABLES Y ATENTOS.
EL SERVICIO Y LA SEGURIDAD DEL LUGAR, AMABLES Y ATENTOS.
10
MARICRUZ
23 de mai. de 2025
·
Hospedou-se por 5 noites
Excepcional, maravilloso lugar, súper atentos todos. Limpieza, servicio, atención excelente!
Excepcional, maravilloso lugar, súper atentos todos. Limpieza, servicio, atención excelente!
10
Katya
8 de jun. de 2024
·
Hospedou-se por 1 noite
Hôtel absolument fantastique . Un accès privilège au cenote le matin pour les clients de l’hôtel .. une vraie pépite avec très bon rapport qualité prix . Personnel gentil et dispo .
Hôtel absolument fantastique . Un accès privilège au cenote le matin pour les clients de l’hôtel .. une vraie pépite avec très bon rapport qualité prix . Personnel gentil et dispo .
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Localizado em uma área tranquila da selva, a uma curta distância de carro de Tulum e perto de Xel-Há, com fácil acesso aos cenotes no local. O ambiente é remoto, com poucas opções de restaurantes nas proximidades e relatos de táxis tendo dificuldade em encontrar a propriedade.
Avaliações dos hóspedes relacionadas
10
Cesar
26 de abr. de 2025
·
Hospedou-se por 1 noite
Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.
Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.
2
Johan
3 de jan. de 2026
·
Hospedou-se por 2 noites
The hotel does NOT have 2 restaurants and a bar/lounge. After 17.00 when the Cenote park closes there is no food or drinks available anywhere near, and the cafe next to the hotel opens at 10.00 so breakfast was not an option. The park was a 3 hour event so would recommend others to go by car/taxi/collectivo and stay at a hotel somewhere else.
The hotel does NOT have 2 restaurants and a bar/lounge. After 17.00 when the Cenote park closes there is no food or drinks available anywhere near, and the cafe next to the hotel opens at 10.00 so breakfast was not an option. The park was a 3 hour event so would recommend others to go by car/taxi/collectivo and stay at a hotel somewhere else.
10
dolores
15 de ago. de 2025
·
Hospedou-se por 2 noites
Un lugar fantástico,,volvería a hospedarme ahí está a unos kilómetro de Tulum,personal amable muy buen servicio
Un lugar fantástico,,volvería a hospedarme ahí está a unos kilómetro de Tulum,personal amable muy buen servicio
6
Monica
5 de jul. de 2024
·
Hospedou-se por 2 noites
Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.
Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.
6
Luis
31 de mar. de 2022
·
Hospedou-se por 1 noite
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
2
Kendra
15 de jul. de 2025
·
Hospedou-se por 1 noite
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
10
Kevin
3 de mar. de 2024
·
Hospedou-se por 2 noites
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
10
Julieta
31 de mai. de 2025
·
Hospedou-se por 1 noite
Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites.
Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites.
10
Eduardo Jorge
5 de ago. de 2023
·
Hospedou-se por 1 noite
Hotel muy cómodo, tranquilo y seguro dentro del centro turístico Cenote Tortuga. Excelentes habitaciones e instalaciones dentro de un ambiente natural a pocos kilómetros de Tulum. Nos dieron acceso gratuito al cenotre Tres Zapotes, que es espectacular. Muy recomendable.
Hotel muy cómodo, tranquilo y seguro dentro del centro turístico Cenote Tortuga. Excelentes habitaciones e instalaciones dentro de un ambiente natural a pocos kilómetros de Tulum. Nos dieron acceso gratuito al cenotre Tres Zapotes, que es espectacular. Muy recomendable.
10
Phillip
7 de jun. de 2025
·
Hospedou-se por 2 noites
The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
As opções de refeições são muito limitadas: as opções no local fecham cedo, as opções próximas são escassas, o café da manhã pode começar tarde e pode ser necessário fazer reserva. Vários hóspedes ficaram com fome ou precisaram viajar para Tulum para fazer as refeições.
Avaliações dos hóspedes relacionadas
2
Johan
3 de jan. de 2026
·
Hospedou-se por 2 noites
The hotel does NOT have 2 restaurants and a bar/lounge. After 17.00 when the Cenote park closes there is no food or drinks available anywhere near, and the cafe next to the hotel opens at 10.00 so breakfast was not an option. The park was a 3 hour event so would recommend others to go by car/taxi/collectivo and stay at a hotel somewhere else.
The hotel does NOT have 2 restaurants and a bar/lounge. After 17.00 when the Cenote park closes there is no food or drinks available anywhere near, and the cafe next to the hotel opens at 10.00 so breakfast was not an option. The park was a 3 hour event so would recommend others to go by car/taxi/collectivo and stay at a hotel somewhere else.
6
Monica
5 de jul. de 2024
·
Hospedou-se por 2 noites
Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.
Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.
10
Fabiola
11 de jul. de 2023
·
Hospedou-se por 1 noite
Hace falta algún centro de consumo de 24hrs, claro dependiendo la ocupación que tengan
Hace falta algún centro de consumo de 24hrs, claro dependiendo la ocupación que tengan
2
Ashley
17 de out. de 2025
·
Hospedou-se por 5 noites
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
6
Luis
31 de mar. de 2022
·
Hospedou-se por 1 noite
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
2
Kendra
15 de jul. de 2025
·
Hospedou-se por 1 noite
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
8
Adina
1 de jun. de 2026
·
Hospedou-se por 1 noite
Very nice and accommodating reception staff. Rooms are comfortable and clean. Nice to be so close to the Santa with the Tours included.
Very nice and accommodating reception staff. Rooms are comfortable and clean. Nice to be so close to the Santa with the Tours included.
8
Rosa
30 de mar. de 2026
·
Hospedou-se por 2 noites
No. We don't have time
No. We don't have time
10
Ruben
17 de mar. de 2026
·
Hospedou-se por 2 noites
Tiendas cerca esta como a 15 minutos adentro del parque ay algunos restaurantes no comimos ahi
Tiendas cerca esta como a 15 minutos adentro del parque ay algunos restaurantes no comimos ahi
8
Thomas
10 de mar. de 2026
·
Hospedou-se por 1 noite
Room for improvement- we liked it but 1) coffee maker but no coffee in the room, 2) balcony sliding door didn’t lock, 3) nozzle on faucet missing and faucet loose, 4) wi-fi needed to be reset twice, 5) wooden chair needed felt pads (terrible and unnecessary noise when moving the chair), 6) bathroom area needs wall hooks. Simple fixes would make it soo much better. Otherwise it was a good deal and we LOVED the cenotes, price was included.
Room for improvement- we liked it but 1) coffee maker but no coffee in the room, 2) balcony sliding door didn’t lock, 3) nozzle on faucet missing and faucet loose, 4) wi-fi needed to be reset twice, 5) wooden chair needed felt pads (terrible and unnecessary noise when moving the chair), 6) bathroom area needs wall hooks. Simple fixes would make it soo much better. Otherwise it was a good deal and we LOVED the cenotes, price was included.
2
Aleksandr
3 de mar. de 2026
·
Hospedou-se por 5 noites
I'd like to write a positive review, but I'm disappointed. I'm a travel agent, and I was fooled by the pretty photos and good reviews. If my clients had stayed at this resort, I'd have had to immediately find them a new place at my own expense. The only positive is that there are cenotes on the resort grounds, and if you're staying at this hotel, you don't have to pay extra to visit and swim in them, as well as a small zip line and kayaks. Buses and cars with tourists who pay for these activities arrive at the hotel territory every day. On the negative side: We arrived at almost 11 p.m., when everything was closed, it was dark and a bit scary, and we were met by a man who didn’t speak English. But he took us to our building, where we rented two rooms. When I inspected the room in the morning, I was very disappointed. There was no microwave in either room, only one room had a coffee maker, but I was shocked by the state of the refrigerator and the sink with faucet in the kitchen, dishwasher sponge. The bathroom had the same faucet, and the towels were old and stained. It smelled like an old, musty room that hadn't been lived in for a long time and hadn't been maintained. The second issue was the pool: it's never been cleaned, and no one ever swims there. The pool is beautiful and large, but it's covered in leaves and insects, and there are a lot of trees all around. No one maintains it, and it feels like the resort has been completely abandoned. There's still som
I'd like to write a positive review, but I'm disappointed. I'm a travel agent, and I was fooled by the pretty photos and good reviews. If my clients had stayed at this resort, I'd have had to immediately find them a new place at my own expense. The only positive is that there are cenotes on the resort grounds, and if you're staying at this hotel, you don't have to pay extra to visit and swim in them, as well as a small zip line and kayaks. Buses and cars with tourists who pay for these activities arrive at the hotel territory every day. On the negative side: We arrived at almost 11 p.m., when everything was closed, it was dark and a bit scary, and we were met by a man who didn’t speak English. But he took us to our building, where we rented two rooms. When I inspected the room in the morning, I was very disappointed. There was no microwave in either room, only one room had a coffee maker, but I was shocked by the state of the refrigerator and the sink with faucet in the kitchen, dishwasher sponge. The bathroom had the same faucet, and the towels were old and stained. It smelled like an old, musty room that hadn't been lived in for a long time and hadn't been maintained. The second issue was the pool: it's never been cleaned, and no one ever swims there. The pool is beautiful and large, but it's covered in leaves and insects, and there are a lot of trees all around. No one maintains it, and it feels like the resort has been completely abandoned. There's still som
Políticas da propriedade
Check-in
Checkout
De 15:00 a 23:00
Antes de 11:00
Tem uma pergunta?
As respostas instantâneas de IA são baseadas em informações do hotel
Preços para próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-09-19: NO DATA
- 2026-09-20: 675.5508503967285USD
- 2026-09-21: 103.52369149322509USD
- 2026-09-22: 104.22999785232543USD
- 2026-09-23: 104.22999785232543USD
- 2026-09-24: 104.13972263565063USD
- 2026-09-25: 104.01704362564087USD
- 2026-09-26: 104.68978140640257USD
- 2026-09-27: 104.13972263565063USD
- 2026-09-28: 107.40436102523803USD
- 2026-09-29: 182.51955056610106USD
- 2026-09-30: 182.51955056610106USD
- 2026-10-01: 218.28999293518063USD
- 2026-10-02: 218.28999293518063USD
- 2026-10-03: 104.22999785232543USD
- 2026-10-04: 105.80999805755614USD
- 2026-10-05: 182.51955056610106USD
- 2026-10-06: 104.22999785232543USD
- 2026-10-07: 218.28999293518063USD
- 2026-10-08: 124.0999951675415USD
- 2026-10-09: 218.28999293518063USD
- 2026-10-10: 104.22999785232543USD
- 2026-10-11: 191.94199565429687USD
- 2026-10-12: 111.59287535171508USD
- 2026-10-13: 141.74358914718627USD
- 2026-10-14: 141.58999516677855USD
- 2026-10-15: 112.19040130081176USD
- 2026-10-16: 142.46160466079712USD
- 2026-10-17: 141.74358914718627USD
- 2026-10-18: 129.0453745285034USD
- 2026-10-19: 192.79572175750732USD
- 2026-10-20: 191.66162402191162USD
- 2026-10-21: 191.38608668518066USD
- 2026-10-22: 192.83157611694335USD
- 2026-10-23: 192.83157611694335USD
- 2026-10-24: 124.47657979278564USD
- 2026-10-25: 107.78793436050414USD
- 2026-10-26: 192.96625328826903USD
- 2026-10-27: 192.83157611694335USD
- 2026-10-28: 112.75350916671752USD
- 2026-10-29: 192.79572175750732USD
- 2026-10-30: 146.2517274848938USD
- 2026-10-31: 191.83786562652585USD
- 2026-11-01: 141.59346324844358USD
- 2026-11-02: 193.59656837310789USD
- 2026-11-03: 146.87979181976317USD
- 2026-11-04: NO DATA
- 2026-11-05: 192.83157611694335USD
- 2026-11-06: 146.2517274848938USD
- 2026-11-07: 192.96625328826903USD
- 2026-11-08: 141.58999516677855USD
- 2026-11-09: 192.83157611694335USD
- 2026-11-10: 146.18277746734617USD
- 2026-11-11: NO DATA
- 2026-11-12: 192.83157611694335USD
- 2026-11-13: 107.03765517807007USD
- 2026-11-14: 141.6364989891052USD
- 2026-11-15: 192.96625328826903USD
- 2026-11-16: 204.712313092041USD
- 2026-11-17: 192.96625328826903USD
- 2026-11-18: 195.06389971313476USD
- 2026-11-19: 192.83157611694335USD
A recepção abre todos os dias, entre 9h e 23h. Se planeja chegar após 23h, entre em contato com a propriedade antes de sua chegada, usando as informações contidas na confirmação da reserva. A recepção tem um horário de funcionamento limitado. A propriedade exige silêncio das 22h às 9h. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.
O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- Esta propriedade aceita cartões de crédito, cartões de débito e dinheiro.
- Pagamento sem dinheiro em espécie disponível
- Festas ou eventos de grupos no local são estritamente proibidos
- Quartos com isolamento acústico não estão garantidos
- Os recursos de segurança disponíveis na propriedade incluem iluminação externa
- Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
- Acesso à piscina permitido entre 9h e 22h.
- Uma criança de até 2 anos de idade tem estadia gratuita quando ocupa o quarto dos pais ou guardiães, usando as camas existentes.
- Somente hóspedes registrados podem ter acesso aos quartos.
- É proibida a entrada de animais, inclusive cães-guia, nesta propriedade.
- Pagamento sem dinheiro em espécie disponível para todas as transações.
- Há possibilidade de check-out sem contato.
- Esta propriedade recebe hóspedes de todas as orientações sexuais e identidades de gênero (LGBTQ+ friendly).
- Taxa de café da manhã feito na hora: MXN 350 para adultos e MXN 350 para crianças
A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.
Comodidades populares
Estacionamento
Restaurante
Piscina
Quartos de não fumantes
Canoagem
Caminhada
Atividades
Piscina
Canoagem
Caminhada
Piscina externa
Mobiliário de área externa
Pool (Seasonal Outdoor)
Water Park
Serviços
Armazenamento de bagagem
24-Hour Front Desk
Geral
Restaurante
Quartos de não fumantes
Área de piquenique/Mesas
Sala para família
Beach Sun Loungers
Estacionamento
Estacionamento
Estacionamento gratuito
Parking Onsite
Internet
Wi-fi grátis