Holiday Inn Express Chengdu Tianfu Square by IHG

Staff are friendly and daily breakfast is pretty good. Room is spacious and clean. I really like reception area has refreshments daily and 4 conplimentary water bottles. Location is good. A short walk to MRT/ train station and there are buses nearby that goes to attractions. If i ever visit chengdu again, i would stay here again.

很常住這間旅店，不管是交通或是環境都很方便，停車也方便，前面還有快遞的儲存櫃（方便提前買東西寄過來）。唯一比較大的缺點是水壓一直很小，淋浴的水是用流的，微弱的那樣。（水溫是熱的）所以還是可以接受。

在成都旅遊五天，選擇此旅館主因在以往異地住宿經驗，環境舒適自在。 旅館地點方便，以百度地圖指引，成都主要景點都可由旅館步行或附近公交地鐵成行，尤其是在寬窄巷子的景區車直達熊貓基地，省許多換車時間。 旅館房間舒適，早餐豐盛，現點麵食不錯。前台服務員態度很好，微笑應對。 房間內設施足夠，但對五天較長天數旅客是需要小冰箱。一些用品細節可改善，如電視遙控器的電池蓋易脫落(產品設計問題，卡勾強度不足)，免治馬桶按鍵有破損，門口免打擾燈失效等，但這些不影響住宿舒適度。 會推薦此旅館給親友來成都旅遊的住宿。

Absolutely Miserable Stay – Avoid This Hotel! I booked the Holiday Inn Express TianFu Square in Chengdu through Expedia expecting the usual standard of comfort, but what I got was a masterclass in cutting corners and guest discomfort. Let’s start with the air conditioning—or lack of it. Despite scorching summer temperatures, the room A/C was purposely disabled to save electricity. That’s right, only the lobby had cool air. So unless you’re planning to sleep next to the reception desk, prepare to sweat through the night. This isn't just inconvenient—it’s negligent. The room was advertised with amenities that simply didn’t exist. For instance, no mini fridge—which meant no cold water, no storage for leftovers, and zero convenience. The shower stall leaked water all over the bathroom floor, forcing me to use towels to soak it up each time. The food? Disappointing at best. The breakfast options were bland and uninspired—clearly the result of cost-cutting rather than any attempt to provide a pleasant experience. Holiday Inn Express is supposed to offer basic comfort and reliability, but this branch in Chengdu fell drastically short. Between the sweltering room, poor amenities, and unimpressive food, I left feeling duped. Do yourself a favour and book literally anywhere else.

地下鉄の駅から少し遠い。料金は普通。施設自体は古さを感じる。朝食は満足できる内容。

洗衣烘衣設施便利, 住宿地點購物方便, 餐飲豐富

My stay in Chengdu was pretty good but marred, with one exception, by a staff with little or no English. International travelers from all continents use English as a travel language. Breakfast good, staff nice. TV had only one English channel, the Chinese news network. Mostly good. Metro a long walk, as was Tianfu Square. Used many taxis. Fortunately cheap, as was food. Not too much around, and required walking up a very high overpass to get to other streets, the bank or other stores. One great feature was free washer dryer use, rare in hotels. No safe or refrigerator in room, but they provided a free fridge. Also, though a good sized room, no dresser drawers and yet there was space for one. Had small gym with very little equipment. No maps of area to provide.

清潔で良いです。朝食も悪くないです。冷蔵庫が無いのは中国でこのクラスなら普通かな。外の音が結構聞こえます。向かいに公安のビルがあって訓練してる声がわりと煩かったです。その辺りに敏感な人は注意かも。

シンプルな部屋で機能的で十分ビジネスホテルとしては満足できるものでした。一点不満と言えば、部屋に冷蔵庫がなかったのが不便でした

Staff are friendly and daily breakfast is pretty good. Room is spacious and clean. I really like reception area has refreshments daily and 4 conplimentary water bottles. Location is good. A short walk to MRT/ train station and there are buses nearby that goes to attractions. If i ever visit chengdu again, i would stay here again.

very roomy and clean

Firstly the hotel is not in the location shown on the map, and in a country that does not like Google Maps, it created a pretty big problem, because no one knew where it was. We ended up walking around in 30 degree heat, with 20kg rucksacks to a different hotel that was in the location on the map, where we were able to work out where to go in broken English. Not a great start. When we eventually made it to the hotel Susan was wonderful and gave us a 5* check in experience. She is a real credit to the brand and will be working in a 5* hotel soon, I’m certain! The check in was great, with an IHG welcome! She helped us to book a taxi for a trip we had the following day and couldn’t have done more for us. The room itself is old, tired and in need of spending to bring it up to standard again. The bed was huge and very comfortable; but the room whilst being big, had no wardrobe, just a hanging rail- I get to save costs in construction, but it made no sense and is just cheap. The shower silicon is mouldy, the shower mat is mouldy, the bathroom sink was scratched, just not up to standard. I get that it’s cheap and cheerful, but the only thing cheerful about this hotel is the exceptional staff and customer service received throughout!

在成都旅遊五天，選擇此旅館主因在以往異地住宿經驗，環境舒適自在。 旅館地點方便，以百度地圖指引，成都主要景點都可由旅館步行或附近公交地鐵成行，尤其是在寬窄巷子的景區車直達熊貓基地，省許多換車時間。 旅館房間舒適，早餐豐盛，現點麵食不錯。前台服務員態度很好，微笑應對。 房間內設施足夠，但對五天較長天數旅客是需要小冰箱。一些用品細節可改善，如電視遙控器的電池蓋易脫落(產品設計問題，卡勾強度不足)，免治馬桶按鍵有破損，門口免打擾燈失效等，但這些不影響住宿舒適度。 會推薦此旅館給親友來成都旅遊的住宿。

Great location, walking distance to metro, parks, dining, shopping, sightseeing. Room on the small side and needs a refresh. Desk chair was wobbly. Staff were very nice.

Absolutely Miserable Stay – Avoid This Hotel! I booked the Holiday Inn Express TianFu Square in Chengdu through Expedia expecting the usual standard of comfort, but what I got was a masterclass in cutting corners and guest discomfort. Let’s start with the air conditioning—or lack of it. Despite scorching summer temperatures, the room A/C was purposely disabled to save electricity. That’s right, only the lobby had cool air. So unless you’re planning to sleep next to the reception desk, prepare to sweat through the night. This isn't just inconvenient—it’s negligent. The room was advertised with amenities that simply didn’t exist. For instance, no mini fridge—which meant no cold water, no storage for leftovers, and zero convenience. The shower stall leaked water all over the bathroom floor, forcing me to use towels to soak it up each time. The food? Disappointing at best. The breakfast options were bland and uninspired—clearly the result of cost-cutting rather than any attempt to provide a pleasant experience. Holiday Inn Express is supposed to offer basic comfort and reliability, but this branch in Chengdu fell drastically short. Between the sweltering room, poor amenities, and unimpressive food, I left feeling duped. Do yourself a favour and book literally anywhere else.

Hotel and rooms are very clean, room is spacious, well design . Bathroom design bit simple. My first night, location of room next to main road or highway, very noisy throughout the night. Could not sleep at al..l.. Reception kind enough arrange light takeaway breakfast (hard boiled egg, plain bread and yogurt drink) as we had to leave 5.30am.to catch train to JZG. Recomd hotel.

地下鉄の駅から少し遠い。料金は普通。施設自体は古さを感じる。朝食は満足できる内容。

清潔で良いです。朝食も悪くないです。冷蔵庫が無いのは中国でこのクラスなら普通かな。外の音が結構聞こえます。向かいに公安のビルがあって訓練してる声がわりと煩かったです。その辺りに敏感な人は注意かも。

Clean room good breakfast

Big rooms and comfortable beds. Delicious breakfast. About 10 to 15 minutes walk from Tianfu Square. Close to lots of eating places. Hotel partially hidden behind another building. Use Baidu map to locate the hotel. Google map sent us to the wrong location.

Hotel service is good , only this is that the sound proofing is not so good

Good place room very comfortable

very roomy and clean

Great location, walking distance to metro, parks, dining, shopping, sightseeing. Room on the small side and needs a refresh. Desk chair was wobbly. Staff were very nice.

Hotel and rooms are very clean, room is spacious, well design . Bathroom design bit simple. My first night, location of room next to main road or highway, very noisy throughout the night. Could not sleep at al..l.. Reception kind enough arrange light takeaway breakfast (hard boiled egg, plain bread and yogurt drink) as we had to leave 5.30am.to catch train to JZG. Recomd hotel.

Room is small than expected, there is no closet, and other needed space

Room was great. Staff were courteous. This hotel is very close to metro subway. Just excellent!

My stay in Chengdu was pretty good but marred, with one exception, by a staff with little or no English. International travelers from all continents use English as a travel language. Breakfast good, staff nice. TV had only one English channel, the Chinese news network. Mostly good. Metro a long walk, as was Tianfu Square. Used many taxis. Fortunately cheap, as was food. Not too much around, and required walking up a very high overpass to get to other streets, the bank or other stores. One great feature was free washer dryer use, rare in hotels. No safe or refrigerator in room, but they provided a free fridge. Also, though a good sized room, no dresser drawers and yet there was space for one. Had small gym with very little equipment. No maps of area to provide.

清潔で良いです。朝食も悪くないです。冷蔵庫が無いのは中国でこのクラスなら普通かな。外の音が結構聞こえます。向かいに公安のビルがあって訓練してる声がわりと煩かったです。その辺りに敏感な人は注意かも。

Great location, walking distance to metro, parks, dining, shopping, sightseeing. Room on the small side and needs a refresh. Desk chair was wobbly. Staff were very nice.

Front desk was quite helpful.

I got a room upgrade and it was a pleasant surprise after a tiring journey from another city in China. The staff gave me lots of assistance with all my queries and helped me with all my local travel questions. I had a blast in Chengdu.

Great hotel like all holiday inns. Staff was very courteous and they spoke good English.

Room was great. Staff were courteous. This hotel is very close to metro subway. Just excellent!

My stay in Chengdu was pretty good but marred, with one exception, by a staff with little or no English. International travelers from all continents use English as a travel language. Breakfast good, staff nice. TV had only one English channel, the Chinese news network. Mostly good. Metro a long walk, as was Tianfu Square. Used many taxis. Fortunately cheap, as was food. Not too much around, and required walking up a very high overpass to get to other streets, the bank or other stores. One great feature was free washer dryer use, rare in hotels. No safe or refrigerator in room, but they provided a free fridge. Also, though a good sized room, no dresser drawers and yet there was space for one. Had small gym with very little equipment. No maps of area to provide.

superb customer service

Kindness of the receptionists and the arrangements for guests.

Great breakfast. Close to Tianfu metro station. Staff great.

From the front desk help to the maid staff and breakfast help Everyone and I mean everyone was great. Very nice and friendly and a big plus for being helpful in everything. We plan to stay here again. The staff made the stay great

Walking distance to a few attractions location 👍

Big rooms and comfortable beds. Delicious breakfast. About 10 to 15 minutes walk from Tianfu Square. Close to lots of eating places. Hotel partially hidden behind another building. Use Baidu map to locate the hotel. Google map sent us to the wrong location.

Hotel name says 宽窄巷子店，but it’s far away from 宽窄巷子。It’s more than 10 minutes walk away from subway as well.

Firstly the hotel is not in the location shown on the map, and in a country that does not like Google Maps, it created a pretty big problem, because no one knew where it was. We ended up walking around in 30 degree heat, with 20kg rucksacks to a different hotel that was in the location on the map, where we were able to work out where to go in broken English. Not a great start. When we eventually made it to the hotel Susan was wonderful and gave us a 5* check in experience. She is a real credit to the brand and will be working in a 5* hotel soon, I’m certain! The check in was great, with an IHG welcome! She helped us to book a taxi for a trip we had the following day and couldn’t have done more for us. The room itself is old, tired and in need of spending to bring it up to standard again. The bed was huge and very comfortable; but the room whilst being big, had no wardrobe, just a hanging rail- I get to save costs in construction, but it made no sense and is just cheap. The shower silicon is mouldy, the shower mat is mouldy, the bathroom sink was scratched, just not up to standard. I get that it’s cheap and cheerful, but the only thing cheerful about this hotel is the exceptional staff and customer service received throughout!

Expedia has the wrong address. It’s not in Chenghua and it’s not the street they say it is. I was lucky I searched for this hotel on good first, if I had listened to Expedia I would have got lost

Excellent customer service, walking distance to tianfu square

Right in city center. Few minutes walk to everything i need.

My stay in Chengdu was pretty good but marred, with one exception, by a staff with little or no English. International travelers from all continents use English as a travel language. Breakfast good, staff nice. TV had only one English channel, the Chinese news network. Mostly good. Metro a long walk, as was Tianfu Square. Used many taxis. Fortunately cheap, as was food. Not too much around, and required walking up a very high overpass to get to other streets, the bank or other stores. One great feature was free washer dryer use, rare in hotels. No safe or refrigerator in room, but they provided a free fridge. Also, though a good sized room, no dresser drawers and yet there was space for one. Had small gym with very little equipment. No maps of area to provide.

Great breakfast. Close to Tianfu metro station. Staff great.

駅までちょっと遠かった

Big rooms and comfortable beds. Delicious breakfast. About 10 to 15 minutes walk from Tianfu Square. Close to lots of eating places. Hotel partially hidden behind another building. Use Baidu map to locate the hotel. Google map sent us to the wrong location.

Staff are friendly and daily breakfast is pretty good. Room is spacious and clean. I really like reception area has refreshments daily and 4 conplimentary water bottles. Location is good. A short walk to MRT/ train station and there are buses nearby that goes to attractions. If i ever visit chengdu again, i would stay here again.

Spacious. Friendly staff. Good breakfast

Great hotel and has an amazing breakfast buffet.

Excellent hotel, very well located. room was as described and breakfast is amazing. Staff are very helpful and smiling all the time. A lot of restaurants and fruit stores nearby.

Absolutely Miserable Stay – Avoid This Hotel! I booked the Holiday Inn Express TianFu Square in Chengdu through Expedia expecting the usual standard of comfort, but what I got was a masterclass in cutting corners and guest discomfort. Let’s start with the air conditioning—or lack of it. Despite scorching summer temperatures, the room A/C was purposely disabled to save electricity. That’s right, only the lobby had cool air. So unless you’re planning to sleep next to the reception desk, prepare to sweat through the night. This isn't just inconvenient—it’s negligent. The room was advertised with amenities that simply didn’t exist. For instance, no mini fridge—which meant no cold water, no storage for leftovers, and zero convenience. The shower stall leaked water all over the bathroom floor, forcing me to use towels to soak it up each time. The food? Disappointing at best. The breakfast options were bland and uninspired—clearly the result of cost-cutting rather than any attempt to provide a pleasant experience. Holiday Inn Express is supposed to offer basic comfort and reliability, but this branch in Chengdu fell drastically short. Between the sweltering room, poor amenities, and unimpressive food, I left feeling duped. Do yourself a favour and book literally anywhere else.

Nice hotel close to Tianfu Square. Breakfast was fantastic.

The hotel is good, the rooms are nice, comfortable, big, the breakfast is delicious, the staff are all nice, the service is very good. Everything was perfect, I will continue to stay at Holiday Inn Exp in the future. Thank you to all the staff who have been friendly and helped us.

Clean room good breakfast

Great breakfast. Close to Tianfu metro station. Staff great.