The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive
96 US$
/ noche
Promedio para septiembre
Precios para The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive
Selecciona fechas para ver precios y disponibilidad
96 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive, los precios por noche son de 96 US$ de media en el mes más barato (septiembre) y de 202 US$ en el mes más caro (febrero), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 202 US$ |
| febrero | 202 US$ |
| marzo | 189 US$ |
| abril | 157 US$ |
| mayo | 128 US$ |
| junio | 106 US$ |
| julio | 98 US$ |
| agosto | 105 US$ |
| septiembre | 96 US$ |
| octubre | 116 US$ |
| noviembre | 161 US$ |
| diciembre | 174 US$ |
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sept · 96 US$
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Más caro: febrero (aprox. 202 US$)
Más barato: septiembre (aprox. 96 US$)
Acerca de esta propiedad
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 2 bañeras de hidromasaje, una sauna y un gimnasio. Encont...
Servicios
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 2 bañeras de hidromasaje, una sauna y un gimnasio. Encontrarás además conexión a Internet wifi gratis, servicios de conserjería y una tienda de recuerdos.
Servicios empresariales
Tendrás un centro de negocios, tintorería y un servicio de recepción las 24 horas a tu disposición. Hay un aparcamiento con asistencia gratuito disponible.
Comida
Come algo en 28, uno de los 3 restaurantes de este hotel. Relájate con un refresco del bar junto a la piscina o de uno de los 2 bares con salón. Se ofrece un desayuno bufé todos los días de 07:00 a 11:00 con un coste adicional.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 120 habitaciones con aire acondicionado, microondas y televisión de pantalla plana. Las habitaciones disponen de balcón amueblado. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por cable. El cuarto de baño está provisto de ducha, cabezal de ducha tipo lluvia y artículos de higiene personal gratuitos.
Ubicación
Si decides alojarte en The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites, disfrutarás de una fantástica ubicación en el centro de Playa del Carmen, a unos pasos de Quinta Avenida y a solo 3 min a pie de Playa principal de Playa del Carmen. Además, este hotel con campo de golf se encuentra a 0,2 km de Playa Mamitas y a 10 km de Parque temático Xplor.
Qué hay cerca
Quinta Avenida(0.1 millas)
Playa Mamitas(0.2 millas)
Playa principal de Playa del Carmen(0.2 millas)
Estadio Mario Villanueva Madrid(0.2 millas)
Super Chedraui Selecto Avenida 10(0.3 millas)
Centro comercial Quinta Alegría(0.3 millas)
Muelle de Navega(0.4 millas)
Centro comercial Calle Corazón(0.4 millas)
Calle 12(0.5 millas)
Parroquia de Nuestra Señora del Carmen(0.6 millas)
Museo Frida Kahlo(0.6 millas)
3D Museum of Wonders(0.6 millas)
Riviera Gran Casino(0.7 millas)
Playa Coco(0.7 millas)
Plaza central(0.7 millas)
Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(21.6 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(34.6 millas)
Aeropuerto Internacional de Tulum (TQO)(65.8 millas)
Aparcamiento
Restaurante
Piscina
Centro de negocios
Servicio de aparcacoches
Mostrador turístico
Ubicación
1 Avenida Nte & Calle 28 Nte, Centro de la ciudad de Playa del Carmen, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Quinta Avenida (0.1 millas)
Playa Mamitas (0.2 millas)
Playa principal de Playa del Carmen (0.2 millas)
Estadio Mario Villanueva Madrid (0.2 millas)
Super Chedraui Selecto Avenida 10 (0.3 millas)
Centro comercial Quinta Alegría (0.3 millas)
Opciones de habitación
8
Deluxe Junior Suite, Work & Play
Detalles de la oferta
2 Camas Dobles Grandes
y 1 Sofá Cama
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 4
482 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
9
Luxurious Master Suite
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 4
1079 ft²
BalcónZona de comedor independienteAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independienteBañera de hidromasaje privada interiorBañera de hidromasaje privada
6
Deluxe Junior Suite, Partial Ocean View
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
2 Camas Dobles Grandes
y 1 Sofá Cama
Capacidad: 4
482 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
9
Luxurious Grand Master Suite, Partial Ocean View
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 4
1479 ft²
BalcónZona de comedor independienteAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independienteBañera de hidromasaje privada interiorBañera de hidromasaje privada
6
Deluxe Junior Suite, 2 Queen Beds
Detalles de la oferta
2 Camas Dobles Grandes
y 1 Sofá Cama
Capacidad: 4
482 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
7
Luxurious Grand Master Suite
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
1479 ft²
BalcónZona de comedor independienteAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independienteBañera de hidromasaje privada interiorBañera de hidromasaje privada
6
Deluxe Junior Suite, 1 King Bed
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 2
482 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
10
Suite Elite
Detalles de la oferta
2 Camas Dobles Grandes
y 1 Sofá Cama
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 4
484 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
5
Deluxe Junior Suite, City View
Detalles de la oferta
2 Camas Dobles Grandes
y 1 Sofá Cama
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 4
482 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
Reseñas de los huéspedes sobre The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive
8.5
Muy bueno
Basado en 1984 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Los viajeros describen The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive como céntrico, con habitaciones espaciosas y un personal amable, pero también con reglas confusas para el todo incluido, ruido de la vida nocturna y, ocasionalmente, olores a humedad.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
Los viajeros describen The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive como céntrico, con habitaciones espaciosas y un personal amable, pero también con reglas confusas para el todo incluido, ruido de la vida nocturna y, ocasionalmente, olores a humedad.
Los huéspedes adoran las vistas y el ambiente de la terraza, aunque la piscina pequeña, las tumbonas limitadas y las multitudes que acceden con pases de día pueden hacer que se sienta abarrotado. Los comentarios sobre la comida son variados: el desayuno recibe elogios generalizados y el restaurante mexicano es lo más destacado, pero otros locales varían, las bebidas alcohólicas de alta calidad suelen tener un coste adicional y el todo incluido requiere firmar recibos y recordar los límites del paquete. El servicio se describe con frecuencia como cálido y servicial, pero algunos informan de un servicio lento en el restaurante, ofertas agresivas para presentaciones y presión para dar propina. Espere una base animada y céntrica con habitaciones grandes y servicios ideales para estancias sociales en lugar de relajación tranquila.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Las vistas y el ambiente de la terraza son lo más destacado, pero la piscina es pequeña y con un número limitado de tumbonas, y puede estar abarrotada de visitantes que acceden con pases de día; la música suele ser muy alta. Se elogian el spa y el hidromasaje, mientras que las jacuzzis a veces están frías, el gimnasio es básico y tiene problemas ocasionales, y hay servicio de valet parking disponible.
Reseñas de huéspedes relacionadas
8
Francisco
27 may 2025
·
Se alojó 3 noches
Pool area to smal very noisy
Pool area to smal very noisy
6
Samantha
16 nov 2025
·
Se alojó 4 noches
The rooms smell horribly of mildew. The Mexican restaurant was some of the worst foot we have ever eaten. There are 8 pool chairs total and the other seats are saved for people from the outside who buy day passes. The staff was wonderful.
The rooms smell horribly of mildew. The Mexican restaurant was some of the worst foot we have ever eaten. There are 8 pool chairs total and the other seats are saved for people from the outside who buy day passes. The staff was wonderful.
10
JOYCELYN
16 sept 2025
·
Se alojó 5 noches
It's always a great time. Wonderful food, drinks, beautiful rooftop, relaxing massages and hydrotherapy. We enjoyed the VIP amenities at the other properties, fun games, bike riding and close access to 5th Avenue. We'll be back!
It's always a great time. Wonderful food, drinks, beautiful rooftop, relaxing massages and hydrotherapy. We enjoyed the VIP amenities at the other properties, fun games, bike riding and close access to 5th Avenue. We'll be back!
8
Khalil
8 nov 2025
·
Se alojó 7 noches
Rooms were big and spacious. Noise from the streets were a bit loud, but didn’t ruin the experience. Beach access was pretty close, very short walk. Food was pretty good! Breakfast buffet was great! Wish they had a lunch buffet but Rooftop food was our fav! Only downside was they only had 3 restaurants to choose from for dinner. More options would’ve been nice but not a deal breaker. Staff were friendly. The spa was amazing!
Rooms were big and spacious. Noise from the streets were a bit loud, but didn’t ruin the experience. Beach access was pretty close, very short walk. Food was pretty good! Breakfast buffet was great! Wish they had a lunch buffet but Rooftop food was our fav! Only downside was they only had 3 restaurants to choose from for dinner. More options would’ve been nice but not a deal breaker. Staff were friendly. The spa was amazing!
8
Kaylee
27 oct 2025
·
Se alojó 3 noches
The room was great! Just wish the bar and poll was open later than 10:00 or 11:00
The room was great! Just wish the bar and poll was open later than 10:00 or 11:00
8
Alberto
15 feb 2025
·
Se alojó 4 noches
Excellent in most ways. Food quality was second to none. Breakfast was a highlight every morning. Location was great, if not directly adjacent to the beach. The only issue was the music by the pool: it blares in a high monotonous pitch as if it were a night club for 10 consecutive hours. Great to dance, hardly a balm for the spirit if you are ver want relaxation by the pool. It may work for many, this was just too much for us, hoping to just relax.
Excellent in most ways. Food quality was second to none. Breakfast was a highlight every morning. Location was great, if not directly adjacent to the beach. The only issue was the music by the pool: it blares in a high monotonous pitch as if it were a night club for 10 consecutive hours. Great to dance, hardly a balm for the spirit if you are ver want relaxation by the pool. It may work for many, this was just too much for us, hoping to just relax.
8
John
19 jul 2025
·
Se alojó 2 noches
Modern and pleasant lobby. Friendly service. Unfortunately we had cold showers but this was fixed quickly. Safe didn’t seem to work in the room. Pool area is dance party vibe/couples. Some gym equipment was not working. Free self parking was valet but free. Convenient location. Spacious room with sitting area and small balcony. Fridge and microwave handy! Coffee maker was clean.
Modern and pleasant lobby. Friendly service. Unfortunately we had cold showers but this was fixed quickly. Safe didn’t seem to work in the room. Pool area is dance party vibe/couples. Some gym equipment was not working. Free self parking was valet but free. Convenient location. Spacious room with sitting area and small balcony. Fridge and microwave handy! Coffee maker was clean.
10
Thomas
30 may 2025
·
Se alojó 1 noche
Fun place to stay - Rooftop pool has zen music quietly playing until about 10AM, then the DJ arrives & the subwoofers get energized! It’s an absolutely gorgeous view from up there, fun group of people (some day pass guests), a big bar, and kitchen for service to your cabana/table/lounger. Very reasonable & fantastic servers, I had Fransisco Miguel this past week, he was running around for 10 hours straight & superb at remembering every detail - plus a super nice guy! The entire team up there is great, overall the hotel has very good, friendly staff, it’s spotless & affordable - plus about a 1-minute walk to 5th Avenue, 3-4 minute walk to the beach…Mamitas beach club is at the dead end of the street 28. Enjoy! Tomasito
Fun place to stay - Rooftop pool has zen music quietly playing until about 10AM, then the DJ arrives & the subwoofers get energized! It’s an absolutely gorgeous view from up there, fun group of people (some day pass guests), a big bar, and kitchen for service to your cabana/table/lounger. Very reasonable & fantastic servers, I had Fransisco Miguel this past week, he was running around for 10 hours straight & superb at remembering every detail - plus a super nice guy! The entire team up there is great, overall the hotel has very good, friendly staff, it’s spotless & affordable - plus about a 1-minute walk to 5th Avenue, 3-4 minute walk to the beach…Mamitas beach club is at the dead end of the street 28. Enjoy! Tomasito
4
Ashley
12 nov 2025
·
Se alojó 10 noches
⭐️⭐️ (2/5) – Disappointing Experience Despite Great Staff and Location I stayed at this hotel for 10 days with the all inclusive package, and while there were a few positives, overall, the experience fell short of expectations. The Good: Gabriel, one of the servers, was fantastic, friendly, attentive, and always went above and beyond. The location is great, and the rooftop area is definitely a highlight with beautiful views. The Not-So-Good: The hot tub was cold the entire stay, which was really disappointing given how often it’s advertised. The pool water was dirty and it didn’t look properly maintained. The “all-inclusive” package isn’t truly all-inclusive, several items and amenities have extra charges, or time limits which wasn’t clearly communicated. The staff overall didn’t seem happy, which unfortunately reflected in the general service atmosphere. Service times were very slow, with wait times of up to 40 minutes just to get a drink. The sauna and spa pool are not included in the all-inclusive package, and to make things worse, the spa pool was also cold. Overall, while there were some bright spots, the poor maintenance, inconsistent service, and misleading “all-inclusive” offering made this stay disappointing. With a few improvements in management and guest experience, this hotel could be much better.
⭐️⭐️ (2/5) – Disappointing Experience Despite Great Staff and Location I stayed at this hotel for 10 days with the all inclusive package, and while there were a few positives, overall, the experience fell short of expectations. The Good: Gabriel, one of the servers, was fantastic, friendly, attentive, and always went above and beyond. The location is great, and the rooftop area is definitely a highlight with beautiful views. The Not-So-Good: The hot tub was cold the entire stay, which was really disappointing given how often it’s advertised. The pool water was dirty and it didn’t look properly maintained. The “all-inclusive” package isn’t truly all-inclusive, several items and amenities have extra charges, or time limits which wasn’t clearly communicated. The staff overall didn’t seem happy, which unfortunately reflected in the general service atmosphere. Service times were very slow, with wait times of up to 40 minutes just to get a drink. The sauna and spa pool are not included in the all-inclusive package, and to make things worse, the spa pool was also cold. Overall, while there were some bright spots, the poor maintenance, inconsistent service, and misleading “all-inclusive” offering made this stay disappointing. With a few improvements in management and guest experience, this hotel could be much better.
10
April
30 dic 2025
·
Se alojó 3 noches
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Muchos huéspedes informan de que las habitaciones y las zonas comunes están limpias, pero varias reseñas señalan olores a humedad o moho, humedad y fallos ocasionales en la limpieza o el mantenimiento, así como algunos informes de una piscina sucia o mal mantenida.
Reseñas de huéspedes relacionadas
10
STEVEN
18 ago 2025
·
Se alojó 4 noches
Clean
Clean
4
adek
8 oct 2025
·
Se alojó 3 noches
La comida es excelente, la alberca esta descuidada, hay moe y humedad donde te obligan a ir servirte agua para tu cuarto, está excelente no tener plásticos en el hotel, pero mínimo una opción de agua en el frigo bar, libre de plásticos, los restaurantes son top, en especial el mexicano, hay meseros increíbles y otros no tanto, cambiaron de administración en general el servicio se vio diferente al de la primera vez que fuimos, esta fue nuestra segunda visita, no todos los meseros son malos, algunas súper agradables y amigables pero algo en general con el servicio a cliente que si no eres extranjero o pagas en usd te tratan de menos, y no son tan atentos como con los extranjeros, gran lugar pero por el precio ya prefiero rentar Airbnb por cierto el all inclusive ya no es todo, ya hay más opciones de coste extra, lo cual lo hace sentir menos all inclusive
La comida es excelente, la alberca esta descuidada, hay moe y humedad donde te obligan a ir servirte agua para tu cuarto, está excelente no tener plásticos en el hotel, pero mínimo una opción de agua en el frigo bar, libre de plásticos, los restaurantes son top, en especial el mexicano, hay meseros increíbles y otros no tanto, cambiaron de administración en general el servicio se vio diferente al de la primera vez que fuimos, esta fue nuestra segunda visita, no todos los meseros son malos, algunas súper agradables y amigables pero algo en general con el servicio a cliente que si no eres extranjero o pagas en usd te tratan de menos, y no son tan atentos como con los extranjeros, gran lugar pero por el precio ya prefiero rentar Airbnb por cierto el all inclusive ya no es todo, ya hay más opciones de coste extra, lo cual lo hace sentir menos all inclusive
2
Carrie
6 ene 2025
·
Se alojó 4 noches
Lobby was nice with big bar... ROOM, BEDDING DAMP, THEN OUR CLOTHES, THEN THE AWFUL SMELL! Unfortunately, we had significant issues with the room we were provided. It was was damp and smelly, the bedding was damp and had an awful smell...mold or mildew present. This created quite an uncomfortable and unhealthy environment, forcing us to keep the sliding door open to air out the space. We could not use the AC as it made the small worse. Despite this, the dampness persisted, affecting our clothing, which remained damp throughout the stay. Neither the phone or TV ever worked; were told no one available to fix. Also, we needed to shorten our stay and contacted Expedia to ask for a change in our reservation before our stay; however, but were told that their attempts to contact the Reef 28 went unanswered. The management refused to reimburse us ANY AMOUNT for the 2 days we paid for that we were unable to use ($875 ) With the long notice we gave, most likely they could have rebooked the room.Although I would feel sorry for anyone who would have booked it. After spending two days at the hotel, and on the way home, I was coughing, sneezing and having respiratory problems. Within 3 days I was put on antibiotics. I have not been this sick for years! Coincidence? Sad experience my Grandson's first visit to Mexico.
Lobby was nice with big bar... ROOM, BEDDING DAMP, THEN OUR CLOTHES, THEN THE AWFUL SMELL! Unfortunately, we had significant issues with the room we were provided. It was was damp and smelly, the bedding was damp and had an awful smell...mold or mildew present. This created quite an uncomfortable and unhealthy environment, forcing us to keep the sliding door open to air out the space. We could not use the AC as it made the small worse. Despite this, the dampness persisted, affecting our clothing, which remained damp throughout the stay. Neither the phone or TV ever worked; were told no one available to fix. Also, we needed to shorten our stay and contacted Expedia to ask for a change in our reservation before our stay; however, but were told that their attempts to contact the Reef 28 went unanswered. The management refused to reimburse us ANY AMOUNT for the 2 days we paid for that we were unable to use ($875 ) With the long notice we gave, most likely they could have rebooked the room.Although I would feel sorry for anyone who would have booked it. After spending two days at the hotel, and on the way home, I was coughing, sneezing and having respiratory problems. Within 3 days I was put on antibiotics. I have not been this sick for years! Coincidence? Sad experience my Grandson's first visit to Mexico.
8
Michelle
24 ago 2025
·
Se alojó 8 noches
Pour un hôtel 5 étoiles je trouve que ce n'était pas le top. La chambre était sale. Dans la salle de bain il y avait encore les échantillons usés des autres personnes avant nous. Les draps n'étaient pas changé car il y avait des cheuveux dans le lit. J'ai été très déçu.
Pour un hôtel 5 étoiles je trouve que ce n'était pas le top. La chambre était sale. Dans la salle de bain il y avait encore les échantillons usés des autres personnes avant nous. Les draps n'étaient pas changé car il y avait des cheuveux dans le lit. J'ai été très déçu.
10
Keimarra
30 nov 2025
·
Se alojó 7 noches
We stayed at The Reef 28 for 7 days & loved every minute of it. It's steps away from both 5th Avenue & the public beach. The eating areas, lobby, rooftop & room were clean! The staff was pleasant & very helpful. If you are planning to eat dinner, you have to make a reservation -- breakfast & lunch are open. What is & isn't included in the all-inclusive package will be made clear to you. Just make sure you're playing attention when they give you the tour! We were able to access the sister resorts which are just as nice.
We stayed at The Reef 28 for 7 days & loved every minute of it. It's steps away from both 5th Avenue & the public beach. The eating areas, lobby, rooftop & room were clean! The staff was pleasant & very helpful. If you are planning to eat dinner, you have to make a reservation -- breakfast & lunch are open. What is & isn't included in the all-inclusive package will be made clear to you. Just make sure you're playing attention when they give you the tour! We were able to access the sister resorts which are just as nice.
6
Ruben
3 oct 2025
·
Se alojó 3 noches
The only issue i had was the room smelled like mold, ac did not cool, sticky and hot. Otherwise i had no issues
The only issue i had was the room smelled like mold, ac did not cool, sticky and hot. Otherwise i had no issues
8
Andrea
11 oct 2024
·
Se alojó 3 noches
The hotel was beautiful and the staff was fantastic. The restaurants were delicious. I did find myself waking up in the middle of the night due to noise from the bar across the street. My room was cleaned and pretty but had a moldy smell.
The hotel was beautiful and the staff was fantastic. The restaurants were delicious. I did find myself waking up in the middle of the night due to noise from the bar across the street. My room was cleaned and pretty but had a moldy smell.
4
Oscar
22 oct 2024
·
Se alojó 1 noche
Todo olía a humedad
Todo olía a humedad
4
Ashley
12 nov 2025
·
Se alojó 10 noches
⭐️⭐️ (2/5) – Disappointing Experience Despite Great Staff and Location I stayed at this hotel for 10 days with the all inclusive package, and while there were a few positives, overall, the experience fell short of expectations. The Good: Gabriel, one of the servers, was fantastic, friendly, attentive, and always went above and beyond. The location is great, and the rooftop area is definitely a highlight with beautiful views. The Not-So-Good: The hot tub was cold the entire stay, which was really disappointing given how often it’s advertised. The pool water was dirty and it didn’t look properly maintained. The “all-inclusive” package isn’t truly all-inclusive, several items and amenities have extra charges, or time limits which wasn’t clearly communicated. The staff overall didn’t seem happy, which unfortunately reflected in the general service atmosphere. Service times were very slow, with wait times of up to 40 minutes just to get a drink. The sauna and spa pool are not included in the all-inclusive package, and to make things worse, the spa pool was also cold. Overall, while there were some bright spots, the poor maintenance, inconsistent service, and misleading “all-inclusive” offering made this stay disappointing. With a few improvements in management and guest experience, this hotel could be much better.
⭐️⭐️ (2/5) – Disappointing Experience Despite Great Staff and Location I stayed at this hotel for 10 days with the all inclusive package, and while there were a few positives, overall, the experience fell short of expectations. The Good: Gabriel, one of the servers, was fantastic, friendly, attentive, and always went above and beyond. The location is great, and the rooftop area is definitely a highlight with beautiful views. The Not-So-Good: The hot tub was cold the entire stay, which was really disappointing given how often it’s advertised. The pool water was dirty and it didn’t look properly maintained. The “all-inclusive” package isn’t truly all-inclusive, several items and amenities have extra charges, or time limits which wasn’t clearly communicated. The staff overall didn’t seem happy, which unfortunately reflected in the general service atmosphere. Service times were very slow, with wait times of up to 40 minutes just to get a drink. The sauna and spa pool are not included in the all-inclusive package, and to make things worse, the spa pool was also cold. Overall, while there were some bright spots, the poor maintenance, inconsistent service, and misleading “all-inclusive” offering made this stay disappointing. With a few improvements in management and guest experience, this hotel could be much better.
10
Diego
27 nov 2025
·
Se alojó 4 noches
Clean room; welcoming, professional and friendly staff. Good food and drinks. Great location.
Clean room; welcoming, professional and friendly staff. Good food and drinks. Great location.
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Habitaciones
Las suites son grandes, modernas y cómodas, a menudo con balcones. Las habitaciones orientadas a la calle pueden ser muy ruidosas por la noche, y algunos huéspedes señalan problemas con el aire acondicionado, vistas limitadas u olores persistentes a humedad.
Reseñas de huéspedes relacionadas
8
Thrity
6 ene 2025
·
Se alojó 9 noches
Beautiful, spacious, clean room. Extremely noisy as a bar was beneath our balcony. Even with earplugs in we could hear the loud music.
Beautiful, spacious, clean room. Extremely noisy as a bar was beneath our balcony. Even with earplugs in we could hear the loud music.
6
Edvaldo
16 oct 2025
·
Se alojó 3 noches
Equipe da recepção simpática e atenciosa, quarto grande e espaçoso, porém a cama não é confortável, ficamos em dois quartos diferentes ( trocamos por uma necessidade de infra estrutura) e nos dois quartos os colchões precisam ser trocados . No café da manhã sentimos falta de um café expresso ou regular ( sem ser americano )
Equipe da recepção simpática e atenciosa, quarto grande e espaçoso, porém a cama não é confortável, ficamos em dois quartos diferentes ( trocamos por uma necessidade de infra estrutura) e nos dois quartos os colchões precisam ser trocados . No café da manhã sentimos falta de um café expresso ou regular ( sem ser americano )
8
Diana
22 feb 2026
·
Se alojó 2 noches
Beautiful and very spacious rooms that are clean and have a great view.
Beautiful and very spacious rooms that are clean and have a great view.
6
Misty
1 sept 2025
·
Se alojó 4 noches
Nice, clean rooms. Food wasn't bad. NO private beach. Easy access to public, but it will cost you a small fortune to visit it. The pool was small, crowded, and not very clean. The drinks were terrible. No room service. They stock coffee, but no sweetener, cream, or anything to stir your cup. We spent most of our time at their sister resort, which you have to pay $15 per day each. It was worth it though. There is nothing to do at the hotel. Didn't visit the spa, so can't comment. The staff was friendly and there is easy access to shopping. I doubt I will stay again.
Nice, clean rooms. Food wasn't bad. NO private beach. Easy access to public, but it will cost you a small fortune to visit it. The pool was small, crowded, and not very clean. The drinks were terrible. No room service. They stock coffee, but no sweetener, cream, or anything to stir your cup. We spent most of our time at their sister resort, which you have to pay $15 per day each. It was worth it though. There is nothing to do at the hotel. Didn't visit the spa, so can't comment. The staff was friendly and there is easy access to shopping. I doubt I will stay again.
8
Khalil
8 nov 2025
·
Se alojó 7 noches
Rooms were big and spacious. Noise from the streets were a bit loud, but didn’t ruin the experience. Beach access was pretty close, very short walk. Food was pretty good! Breakfast buffet was great! Wish they had a lunch buffet but Rooftop food was our fav! Only downside was they only had 3 restaurants to choose from for dinner. More options would’ve been nice but not a deal breaker. Staff were friendly. The spa was amazing!
Rooms were big and spacious. Noise from the streets were a bit loud, but didn’t ruin the experience. Beach access was pretty close, very short walk. Food was pretty good! Breakfast buffet was great! Wish they had a lunch buffet but Rooftop food was our fav! Only downside was they only had 3 restaurants to choose from for dinner. More options would’ve been nice but not a deal breaker. Staff were friendly. The spa was amazing!
8
John
19 jul 2025
·
Se alojó 2 noches
Modern and pleasant lobby. Friendly service. Unfortunately we had cold showers but this was fixed quickly. Safe didn’t seem to work in the room. Pool area is dance party vibe/couples. Some gym equipment was not working. Free self parking was valet but free. Convenient location. Spacious room with sitting area and small balcony. Fridge and microwave handy! Coffee maker was clean.
Modern and pleasant lobby. Friendly service. Unfortunately we had cold showers but this was fixed quickly. Safe didn’t seem to work in the room. Pool area is dance party vibe/couples. Some gym equipment was not working. Free self parking was valet but free. Convenient location. Spacious room with sitting area and small balcony. Fridge and microwave handy! Coffee maker was clean.
10
April
30 dic 2025
·
Se alojó 3 noches
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
10
rashida zenobia
1 ago 2024
·
Se alojó 3 noches
I reallyyyyy enjoyed the Suite. They upgraded me OMGGGG!!! I was truly flattered and shocked. I’ll never stay in a regular room again lol. It was like an apartment. The location is perfect for food, shopping and the beach. The food was “meh” but the service and kindness of staff MORE than made up for that. The bass music on the roof is loud but not intolerable. I already told my family that this property is a 10/10 luxury experience. I would most definitely recommend Reef 28 AND stay here and ONLY here when I come back. Thank you.
I reallyyyyy enjoyed the Suite. They upgraded me OMGGGG!!! I was truly flattered and shocked. I’ll never stay in a regular room again lol. It was like an apartment. The location is perfect for food, shopping and the beach. The food was “meh” but the service and kindness of staff MORE than made up for that. The bass music on the roof is loud but not intolerable. I already told my family that this property is a 10/10 luxury experience. I would most definitely recommend Reef 28 AND stay here and ONLY here when I come back. Thank you.
10
Velia Salime
2 jul 2025
·
Se alojó 4 noches
Staff was excellent! Rooms are spacious and modern.
Staff was excellent! Rooms are spacious and modern.
10
Hussein
10 ago 2025
·
Se alojó 3 noches
Big rooms
Big rooms
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Servicio
El personal es ampliamente descrito como amable y servicial, con camareros y conserjes excepcionales. Algunos huéspedes experimentaron un servicio lento en el restaurante, venta agresiva o presentaciones de tiempo compartido, presión para dar propina y algunos informes de objetos perdidos.
Reseñas de huéspedes relacionadas
2
ALEJANDRA
30 ago 2025
·
Se alojó 4 noches
Worst experience. We got stolen and the hotel did not take any accountability for it. We left our belongings in our room and our airpods got stolen. Manager did not address this and we had a bad argument. Really bad experience.
Worst experience. We got stolen and the hotel did not take any accountability for it. We left our belongings in our room and our airpods got stolen. Manager did not address this and we had a bad argument. Really bad experience.
8
Jacinta
20 oct 2025
·
Se alojó 5 noches
Overall, this was the perfect place for my vacation and exactly what I was hoping for. The food was great (with the exception of the Asian restaurant), the staff were outstanding—especially Alejandro, who went above and beyond throughout my stay—and the room was spacious and comfortable. A few small things to note: The pool area showed some wear and tear. The early morning music (around 6am) was extremely loud one day—my room was actually vibrating! The airport transfer on my return trip didn’t feel roadworthy, and I wouldn’t recommend that particular service to future guests. One major caution: be aware of the “free gifts” offered at check-in. After traveling since 2am, I was exhausted and ended up being pulled into a timeshare presentation. It took up half a day of my vacation and felt misleading. So travelers, just be cautious about that part. Otherwise, the resort itself was wonderful and the staff made my stay memorable.
Overall, this was the perfect place for my vacation and exactly what I was hoping for. The food was great (with the exception of the Asian restaurant), the staff were outstanding—especially Alejandro, who went above and beyond throughout my stay—and the room was spacious and comfortable. A few small things to note: The pool area showed some wear and tear. The early morning music (around 6am) was extremely loud one day—my room was actually vibrating! The airport transfer on my return trip didn’t feel roadworthy, and I wouldn’t recommend that particular service to future guests. One major caution: be aware of the “free gifts” offered at check-in. After traveling since 2am, I was exhausted and ended up being pulled into a timeshare presentation. It took up half a day of my vacation and felt misleading. So travelers, just be cautious about that part. Otherwise, the resort itself was wonderful and the staff made my stay memorable.
6
Lanicia
25 jun 2025
·
Se alojó 4 noches
This was my first time staying here and although it was a nice property, I will not be back. The customer service at the restaurants was poor, I attempted to go to the rooftop where I waited nearly 30 minutes without being addressed or assisted, went to the Mexican restaurant right after where the same thing happened as I sat at the bar. I had the all-inclusive package but didn’t utilize it much at all because the service and food was not good. I paid for medium steak that was so tough I couldn’t cut it. I dined at other restaurants in the area where the food and service was top notch. The roof top pool is small and packed, I was never able to use it the 5 days I was there. The only highlight of this property is that I had access to Coco Beach and Reef Playacar which is where I spent a lot of time. If you want a place in a walkable area, this is a good option. I wouldn’t waste money on all inclusive because your alcohol isn’t that at all, you can drink 20 drinks and never feel anything. Visit the sister properties to take advantage of their larger pools and beach, Playacar was such a beautiful property! After speaking with other visitors who were people of color, we all had similar experiences. Wait staff overlook you and will tend to others while you’re ignored. I’m a big tipper but they’d never know because of how I was treated. housekeeping was great, power went out several times over my 5 day staff and no hot water the first 2 days.
This was my first time staying here and although it was a nice property, I will not be back. The customer service at the restaurants was poor, I attempted to go to the rooftop where I waited nearly 30 minutes without being addressed or assisted, went to the Mexican restaurant right after where the same thing happened as I sat at the bar. I had the all-inclusive package but didn’t utilize it much at all because the service and food was not good. I paid for medium steak that was so tough I couldn’t cut it. I dined at other restaurants in the area where the food and service was top notch. The roof top pool is small and packed, I was never able to use it the 5 days I was there. The only highlight of this property is that I had access to Coco Beach and Reef Playacar which is where I spent a lot of time. If you want a place in a walkable area, this is a good option. I wouldn’t waste money on all inclusive because your alcohol isn’t that at all, you can drink 20 drinks and never feel anything. Visit the sister properties to take advantage of their larger pools and beach, Playacar was such a beautiful property! After speaking with other visitors who were people of color, we all had similar experiences. Wait staff overlook you and will tend to others while you’re ignored. I’m a big tipper but they’d never know because of how I was treated. housekeeping was great, power went out several times over my 5 day staff and no hot water the first 2 days.
10
Keimarra
30 nov 2025
·
Se alojó 7 noches
We stayed at The Reef 28 for 7 days & loved every minute of it. It's steps away from both 5th Avenue & the public beach. The eating areas, lobby, rooftop & room were clean! The staff was pleasant & very helpful. If you are planning to eat dinner, you have to make a reservation -- breakfast & lunch are open. What is & isn't included in the all-inclusive package will be made clear to you. Just make sure you're playing attention when they give you the tour! We were able to access the sister resorts which are just as nice.
We stayed at The Reef 28 for 7 days & loved every minute of it. It's steps away from both 5th Avenue & the public beach. The eating areas, lobby, rooftop & room were clean! The staff was pleasant & very helpful. If you are planning to eat dinner, you have to make a reservation -- breakfast & lunch are open. What is & isn't included in the all-inclusive package will be made clear to you. Just make sure you're playing attention when they give you the tour! We were able to access the sister resorts which are just as nice.
10
Shannon
30 jul 2025
·
Se alojó 1 noche
The rooftop area was amazing and had a fun vibe to it. The entire staff was the best I’ve ever experienced at a place like this. Francisco was there almost everyday I was there on the rooftop area and he made it fun the whole time. Always provided amazing service and entertaining guy. Ricardo who works in the lobby bar was also an absolute pleasure to sit, drink, and speak with. He provided a lot of good knowledge of the local area and was genuinely great to have as one of the first faces you see walking into the hotel. The concierge desk, restaurant waiters, and cleaning staff were amazing as well. There are too many names to mention. Overall I would highly recommend this as a place to stay if you are looking to stay in Playa Del Carmen.
The rooftop area was amazing and had a fun vibe to it. The entire staff was the best I’ve ever experienced at a place like this. Francisco was there almost everyday I was there on the rooftop area and he made it fun the whole time. Always provided amazing service and entertaining guy. Ricardo who works in the lobby bar was also an absolute pleasure to sit, drink, and speak with. He provided a lot of good knowledge of the local area and was genuinely great to have as one of the first faces you see walking into the hotel. The concierge desk, restaurant waiters, and cleaning staff were amazing as well. There are too many names to mention. Overall I would highly recommend this as a place to stay if you are looking to stay in Playa Del Carmen.
4
Eustacia
9 oct 2024
·
Se alojó 3 noches
not a good location if you want relaxation, the property is located right across a bar that plays loud music all the way until 2/3 AM. the upside is that it’s a short walk from the beach. the hotel will try to persuade you to pay for a day pass to the sister properties with a shuttle; which is a short walk away- when in reality it’s for you to go tour a timeshare. the food is delicious in the mexican restaurant, the asian is bland. service is hit or miss, i was lucky with certain servers who were top notch then there are some who don’t even pay any attention to you.
not a good location if you want relaxation, the property is located right across a bar that plays loud music all the way until 2/3 AM. the upside is that it’s a short walk from the beach. the hotel will try to persuade you to pay for a day pass to the sister properties with a shuttle; which is a short walk away- when in reality it’s for you to go tour a timeshare. the food is delicious in the mexican restaurant, the asian is bland. service is hit or miss, i was lucky with certain servers who were top notch then there are some who don’t even pay any attention to you.
4
Ashley
12 nov 2025
·
Se alojó 10 noches
⭐️⭐️ (2/5) – Disappointing Experience Despite Great Staff and Location I stayed at this hotel for 10 days with the all inclusive package, and while there were a few positives, overall, the experience fell short of expectations. The Good: Gabriel, one of the servers, was fantastic, friendly, attentive, and always went above and beyond. The location is great, and the rooftop area is definitely a highlight with beautiful views. The Not-So-Good: The hot tub was cold the entire stay, which was really disappointing given how often it’s advertised. The pool water was dirty and it didn’t look properly maintained. The “all-inclusive” package isn’t truly all-inclusive, several items and amenities have extra charges, or time limits which wasn’t clearly communicated. The staff overall didn’t seem happy, which unfortunately reflected in the general service atmosphere. Service times were very slow, with wait times of up to 40 minutes just to get a drink. The sauna and spa pool are not included in the all-inclusive package, and to make things worse, the spa pool was also cold. Overall, while there were some bright spots, the poor maintenance, inconsistent service, and misleading “all-inclusive” offering made this stay disappointing. With a few improvements in management and guest experience, this hotel could be much better.
⭐️⭐️ (2/5) – Disappointing Experience Despite Great Staff and Location I stayed at this hotel for 10 days with the all inclusive package, and while there were a few positives, overall, the experience fell short of expectations. The Good: Gabriel, one of the servers, was fantastic, friendly, attentive, and always went above and beyond. The location is great, and the rooftop area is definitely a highlight with beautiful views. The Not-So-Good: The hot tub was cold the entire stay, which was really disappointing given how often it’s advertised. The pool water was dirty and it didn’t look properly maintained. The “all-inclusive” package isn’t truly all-inclusive, several items and amenities have extra charges, or time limits which wasn’t clearly communicated. The staff overall didn’t seem happy, which unfortunately reflected in the general service atmosphere. Service times were very slow, with wait times of up to 40 minutes just to get a drink. The sauna and spa pool are not included in the all-inclusive package, and to make things worse, the spa pool was also cold. Overall, while there were some bright spots, the poor maintenance, inconsistent service, and misleading “all-inclusive” offering made this stay disappointing. With a few improvements in management and guest experience, this hotel could be much better.
8
Kevin
29 oct 2025
·
Se alojó 4 noches
Rooms were clean but both showers were out of shampoo and soap. Staff could have been friendlier, many times walking into the lobby we weren’t welcomed because the entire staff was on their phones, not helping people, standing and on their phones. We stay in Mexico at least once or twice a year and it’s usually odd to walk by any staff and not be created. Food at rooftop was better than the food in the restaurants. When checking out, no one offered to help with luggage and that has never happened any where we’ve been. Think that all goes back to the lack of friendliness.
Rooms were clean but both showers were out of shampoo and soap. Staff could have been friendlier, many times walking into the lobby we weren’t welcomed because the entire staff was on their phones, not helping people, standing and on their phones. We stay in Mexico at least once or twice a year and it’s usually odd to walk by any staff and not be created. Food at rooftop was better than the food in the restaurants. When checking out, no one offered to help with luggage and that has never happened any where we’ve been. Think that all goes back to the lack of friendliness.
10
April
30 dic 2025
·
Se alojó 3 noches
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
10
Victor-Carlos L
30 sept 2025
·
Se alojó 3 noches
My second time back. Better than last time. Christian, front desk answered all my questions. Female concierge, I believe her name is Elizabeth, gave great recommendation on places, restaurants, etc. I’ll be back soon.
My second time back. Better than last time. Christian, front desk answered all my questions. Female concierge, I believe her name is Elizabeth, gave great recommendation on places, restaurants, etc. I’ll be back soon.
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Ubicación
Ubicación céntrica privilegiada a pocos pasos de la Quinta Avenida y a poca distancia de la playa. Muchos señalan un ruido considerable de la vida nocturna procedente de los bares cercanos hasta altas horas de la noche.
Reseñas de huéspedes relacionadas
10
Nelson
24 may 2024
·
Se alojó 4 noches
Great location,friendly staff
Great location,friendly staff
8
Roberto
7 may 2025
·
Se alojó 7 noches
Very nice hotel, had it all, food was pretty good, roof top was very nice. The music from the neighborhood is extremely loud unt 2am.
Very nice hotel, had it all, food was pretty good, roof top was very nice. The music from the neighborhood is extremely loud unt 2am.
10
HARRY
17 dic 2024
·
Se alojó 1 noche
Excellent and great location if you want to stay away from all the loudness of 10th Ave, but still within walking distance
Excellent and great location if you want to stay away from all the loudness of 10th Ave, but still within walking distance
10
Keimarra
30 nov 2025
·
Se alojó 7 noches
We stayed at The Reef 28 for 7 days & loved every minute of it. It's steps away from both 5th Avenue & the public beach. The eating areas, lobby, rooftop & room were clean! The staff was pleasant & very helpful. If you are planning to eat dinner, you have to make a reservation -- breakfast & lunch are open. What is & isn't included in the all-inclusive package will be made clear to you. Just make sure you're playing attention when they give you the tour! We were able to access the sister resorts which are just as nice.
We stayed at The Reef 28 for 7 days & loved every minute of it. It's steps away from both 5th Avenue & the public beach. The eating areas, lobby, rooftop & room were clean! The staff was pleasant & very helpful. If you are planning to eat dinner, you have to make a reservation -- breakfast & lunch are open. What is & isn't included in the all-inclusive package will be made clear to you. Just make sure you're playing attention when they give you the tour! We were able to access the sister resorts which are just as nice.
10
Joshua
20 oct 2025
·
Se alojó 4 noches
Location, high quality + great service makes for a perfect adults only stay!
Location, high quality + great service makes for a perfect adults only stay!
10
Joseph
30 jun 2025
·
Se alojó 2 noches
The property is located off of quinta avenida but perfectly located so that your close to everything while also having some distance from the crazy night life. Every one that worked at the resort was friendly and helpful. The onsite dining and bars were also very good. Great place for couples to go.
The property is located off of quinta avenida but perfectly located so that your close to everything while also having some distance from the crazy night life. Every one that worked at the resort was friendly and helpful. The onsite dining and bars were also very good. Great place for couples to go.
10
Christin
7 nov 2025
·
Se alojó 1 noche
Clean room. Great location!! Roof top was awesome. Friendly staff and good breakfast buffet. Definitely would stay again.
Clean room. Great location!! Roof top was awesome. Friendly staff and good breakfast buffet. Definitely would stay again.
8
Farzana
4 jul 2025
·
Se alojó 5 noches
The location is fantastic , close to shops, nightlife and very central. The hotel is lucky to have mostly incredible, polite, professional staff - we have to mention Brenda, Antonio and Christhian. All extremely helpful and really tried to resolve the problems we had at the hotel. We had problems with noise and music from The bars opposite the hotel until 5am on first night :( There is no beach with Reef 28 and the private Reef Beach is with an extra charge ,15 minutes away. Breakfast is nice with lots of nice choices and fruits - polite friendly staff. Thank you Brenda …. You are a star ⭐ we hope too see you again . July 2025
The location is fantastic , close to shops, nightlife and very central. The hotel is lucky to have mostly incredible, polite, professional staff - we have to mention Brenda, Antonio and Christhian. All extremely helpful and really tried to resolve the problems we had at the hotel. We had problems with noise and music from The bars opposite the hotel until 5am on first night :( There is no beach with Reef 28 and the private Reef Beach is with an extra charge ,15 minutes away. Breakfast is nice with lots of nice choices and fruits - polite friendly staff. Thank you Brenda …. You are a star ⭐ we hope too see you again . July 2025
10
April
30 dic 2025
·
Se alojó 3 noches
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
10
Randy
13 mar 2025
·
Se alojó 4 noches
A couple things…just get the breakfast package, there are far too many amazing places to eat on 5th street to eat the food at the hotel. Secondly if you want to be able to go to bed early also not an ideal place to stay, there are a couple bars surrounding the hotel and they are really loud usually until 1-2am. Other than that, amazing place, very clean rooms and the rooftop bar and pool is awesome!
A couple things…just get the breakfast package, there are far too many amazing places to eat on 5th street to eat the food at the hotel. Secondly if you want to be able to go to bed early also not an ideal place to stay, there are a couple bars surrounding the hotel and they are really loud usually until 1-2am. Other than that, amazing place, very clean rooms and the rooftop bar and pool is awesome!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
El buffet de desayuno recibe elogios frecuentes y el restaurante mexicano es un favorito común, mientras que otros locales y bebidas reciben críticas variadas. El todo incluido tiene exclusiones notables (por ejemplo, bebidas alcohólicas de alta calidad), la cena a menudo requiere reserva, se requiere firmar recibos y no se ofrece servicio de habitaciones ni la posibilidad de llevar comida a las habitaciones.
Reseñas de huéspedes relacionadas
8
Sharicka
31 jul 2025
·
Se alojó 5 noches
Pros: great location, staff were greatly , clean, all inclusive. Adults only and accommodated sister resort not having available times for massages, massages available at property were good. Cons: unable to bring food back to your room, no room service, very small pool, not enough seating on top deck, food was okay at best, premium liquor not included, most meals were served lukewarm, some “hot” items weren’t even Luke warm, excursions weren’t explained in detail, weren’t told about exclusions for excursion and time was for excursion was almost 3 hours longer than what we were told.
Pros: great location, staff were greatly , clean, all inclusive. Adults only and accommodated sister resort not having available times for massages, massages available at property were good. Cons: unable to bring food back to your room, no room service, very small pool, not enough seating on top deck, food was okay at best, premium liquor not included, most meals were served lukewarm, some “hot” items weren’t even Luke warm, excursions weren’t explained in detail, weren’t told about exclusions for excursion and time was for excursion was almost 3 hours longer than what we were told.
10
Katlin Marie
13 nov 2025
·
Se alojó 4 noches
The room was beautiful, staff was amazing and very friendly. Breakfast, roof top bar/restaurant, Asian and Italian food was incredible. The hotel was walking distance to 5th Ave with adorable shops!
The room was beautiful, staff was amazing and very friendly. Breakfast, roof top bar/restaurant, Asian and Italian food was incredible. The hotel was walking distance to 5th Ave with adorable shops!
8
Sidney
8 feb 2025
·
Se alojó 9 noches
DJ way too loud on the rooftop. It's the only place you can lay out to get sun... the music is at Dance Club volume for most of the day-with no one dancing. There is nowhere to get away from the loud music...not relaxing for an adults only Hotel. Great chef for the Italian and Asian offerings-good service! The Mexican restaurant items were good however the service was not. Rooms smelled very musty and it was a hassle to get the hotel staff to lower the air conditioning temp to a comfortable level.
DJ way too loud on the rooftop. It's the only place you can lay out to get sun... the music is at Dance Club volume for most of the day-with no one dancing. There is nowhere to get away from the loud music...not relaxing for an adults only Hotel. Great chef for the Italian and Asian offerings-good service! The Mexican restaurant items were good however the service was not. Rooms smelled very musty and it was a hassle to get the hotel staff to lower the air conditioning temp to a comfortable level.
8
Dionisis
1 ene 2026
·
Se alojó 6 noches
The room was really nice and spacious and cleaning staff very polite. We had food at two restaurants. The Mexican one was much better, food was tasty but service was lazy (asked twice for our drinks which arrived after our starter and then had to ask for glasses for the water). The roof garden restaurant had really awful food. Can’t find a positive to say.
The room was really nice and spacious and cleaning staff very polite. We had food at two restaurants. The Mexican one was much better, food was tasty but service was lazy (asked twice for our drinks which arrived after our starter and then had to ask for glasses for the water). The roof garden restaurant had really awful food. Can’t find a positive to say.
8
Hugo
3 may 2025
·
Se alojó 4 noches
No es todo incluido, algunas cosas del menú estan excluídas, las camas del roof top estan excluídas ect
No es todo incluido, algunas cosas del menú estan excluídas, las camas del roof top estan excluídas ect
8
Khalil
8 nov 2025
·
Se alojó 7 noches
Rooms were big and spacious. Noise from the streets were a bit loud, but didn’t ruin the experience. Beach access was pretty close, very short walk. Food was pretty good! Breakfast buffet was great! Wish they had a lunch buffet but Rooftop food was our fav! Only downside was they only had 3 restaurants to choose from for dinner. More options would’ve been nice but not a deal breaker. Staff were friendly. The spa was amazing!
Rooms were big and spacious. Noise from the streets were a bit loud, but didn’t ruin the experience. Beach access was pretty close, very short walk. Food was pretty good! Breakfast buffet was great! Wish they had a lunch buffet but Rooftop food was our fav! Only downside was they only had 3 restaurants to choose from for dinner. More options would’ve been nice but not a deal breaker. Staff were friendly. The spa was amazing!
6
Vegard
14 nov 2025
·
Se alojó 6 noches
Helt greit hotell – verken mer eller mindre. Vi hadde all inclusive, og det leverte dessverre langt under forventningene. Maten var generelt lite appetittvekkende, og mange av rettene var ikke inkludert i pakken, men kostet ekstra. Vin var ikke opplyst som inkludert noe sted – tvert imot stod den kun listet med høye priser. Da vi spurte, fikk vi riktignok husets vin, men med en litt sur mine. Hotellet reklamerer med tre restauranter, men i realiteten er det kun én meksikansk restaurant som holder åpent hver dag. Frokostsalen gjøres om til italiensk og asiatisk annenhver kveld, og på mandager er alt annet enn den meksikanske stengt. Det var også utfordrende å få bord. Minibaren besto av et par bokser brus og én øl – og det var det. Under måltidene var personalet så raske på å rydde at tallerkener ble tatt før vi var ferdige med å spise. Selve hotellet begynner også å bære preg av slitasje og kunne hatt godt av en oppgradering. De ansatte var hyggelige og imøtekommende, men fremstod generelt uorganiserte.
Helt greit hotell – verken mer eller mindre. Vi hadde all inclusive, og det leverte dessverre langt under forventningene. Maten var generelt lite appetittvekkende, og mange av rettene var ikke inkludert i pakken, men kostet ekstra. Vin var ikke opplyst som inkludert noe sted – tvert imot stod den kun listet med høye priser. Da vi spurte, fikk vi riktignok husets vin, men med en litt sur mine. Hotellet reklamerer med tre restauranter, men i realiteten er det kun én meksikansk restaurant som holder åpent hver dag. Frokostsalen gjøres om til italiensk og asiatisk annenhver kveld, og på mandager er alt annet enn den meksikanske stengt. Det var også utfordrende å få bord. Minibaren besto av et par bokser brus og én øl – og det var det. Under måltidene var personalet så raske på å rydde at tallerkener ble tatt før vi var ferdige med å spise. Selve hotellet begynner også å bære preg av slitasje og kunne hatt godt av en oppgradering. De ansatte var hyggelige og imøtekommende, men fremstod generelt uorganiserte.
10
Sean
11 nov 2025
·
Se alojó 10 noches
Breakfast was excellent. Views from the rooftop were good. Staff were helpful and friendly.
Breakfast was excellent. Views from the rooftop were good. Staff were helpful and friendly.
10
April
30 dic 2025
·
Se alojó 3 noches
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
6
Sagrario Cordova
30 dic 2025
·
Se alojó 3 noches
Perfect location, staff and cleanliness. What I don’t understand is why they have an all inclusive package when in reality it’s NOT an all inclusive. I’ve been staying here for the past 5 years or so with my husband but you’ve lost a client. Only half of your menu is included!
Perfect location, staff and cleanliness. What I don’t understand is why they have an all inclusive package when in reality it’s NOT an all inclusive. I’ve been staying here for the past 5 years or so with my husband but you’ve lost a client. Only half of your menu is included!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
8
Ana Bertha
hace 3 semanas
·
Se alojó 1 noche
Alimentos de primera los meseros muy amables, en recepción nada cordiales
Alimentos de primera los meseros muy amables, en recepción nada cordiales
10
Pablo
15 jul 2026
·
Se alojó 1 noche
Excelente hotel, Areas a mejorar la comida cuando es todo incluido
Excelente hotel, Areas a mejorar la comida cuando es todo incluido
8
Sandra
21 may 2026
·
Se alojó 1 noche
Es muy buen hotel, el personal es muy amable, solo que el aire acondicionado empezó a fallar y mi marido le comentó a la muchacha de limpieza y dijo que ella avisaba al técnico, pero no fue nadie a checarlo, nosotros tuvimos la culpa por no ir personalmente o hablar por teléfono y hacer el reporte, de ahí en fuera todo muy bien, la comida muy rica y mucha variedad en el bufet,
Es muy buen hotel, el personal es muy amable, solo que el aire acondicionado empezó a fallar y mi marido le comentó a la muchacha de limpieza y dijo que ella avisaba al técnico, pero no fue nadie a checarlo, nosotros tuvimos la culpa por no ir personalmente o hablar por teléfono y hacer el reporte, de ahí en fuera todo muy bien, la comida muy rica y mucha variedad en el bufet,
8
David
17 may 2026
·
Se alojó 4 noches
Les falta implementar en el hotel una red mesh wi-fi 7 de alta velocidad y amplia cobertura ya que el servicio de internet es muy deficiente. Cualquier proveedor de servicios de internet o empresas especializadas se los puede implementar
Les falta implementar en el hotel una red mesh wi-fi 7 de alta velocidad y amplia cobertura ya que el servicio de internet es muy deficiente. Cualquier proveedor de servicios de internet o empresas especializadas se los puede implementar
10
Rodrigo
5 may 2026
·
Se alojó 2 noches
Un ambiente muy agradable e instalaciones cómodas . Muy buena ubicación.
Un ambiente muy agradable e instalaciones cómodas . Muy buena ubicación.
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 00:00
Antes de la(s) 12:00
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Las respuestas instantáneas de IA se basan en la información del hotel.
¿Estás considerando este hotel para tu viaje a Playa del Carmen?
¿Cuál es el precio habitual de las habitaciones en The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive en Playa del Carmen en los próximos meses?
En los próximos 60 a 90 días, el precio medio de una habitación en The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive en Playa del Carmen suele rondar los 97 US$ por noche para dos personas, con precios que oscilan entre 84 US$ y 156 US$ en las fechas de mayor demanda.
¿Cuál es la mejor época para visitar The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive si quiero evitar las multitudes?
La demanda en The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive en Playa del Carmen alcanza su punto máximo en diciembre y se reduce al mínimo en junio. Planee una visita en junio para una experiencia más tranquila; diciembre es el mes más concurrido para los viajeros.
¿Qué hay cerca y qué tipo de estancia puedo esperar en The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive en Playa del Carmen?
Situado en Quintana Roo, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive en Playa del Carmen está a pocos pasos de Quinta Avenida, la playa Mamitas y el centro comercial Quinta Alegría, lo que lo hace ideal para paseos por la playa y salidas nocturnas en la ciudad. Los temas del hotel giran en torno a Playa/Costa y Spa/Relajación, por lo que es adecuado para escapadas románticas o de lujo.
¿Qué mes es el más barato para reservar una habitación en The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive en Playa del Carmen?
Septiembre es el mes más barato para alojarse en The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive en Playa del Carmen, con un precio medio de 127 US$ por noche; enero es el mes más caro, con 257 US$. Los precios más bajos de septiembre se deben a que junio es el mes más tranquilo en cuanto a multitudes.
¿Cómo se comparan los precios de The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive con los de otros hoteles en Playa del Carmen?
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive en Playa del Carmen es más económico que 4 de 10 hoteles comparables cercanos, con una mediana típica de 169 US$ por noche frente a unos 148 US$ para otros hoteles.
¿Cómo ha variado el precio por noche en The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive en Playa del Carmen en comparación con el de las últimas semanas?
El precio actual en The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive en Playa del Carmen es de 84 US$ por noche para 2 huéspedes, una tarifa baja para este hotel: aproximadamente un 30 % por debajo de su media de 116 US$ en los últimos 60 días. La mayoría de las noches durante ese período tuvieron un precio comprendido entre 88 US$ y 163 US$.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-19: 127.96999772109984USD
- 2026-09-20: 126.96999914321898USD
- 2026-09-21: 126.96999914321898USD
- 2026-09-22: 126.96999914321898USD
- 2026-09-23: 126.90411434936523USD
- 2026-09-24: 126.90411434936523USD
- 2026-09-25: 126.90411434936523USD
- 2026-09-26: 126.6031006248474USD
- 2026-09-27: 127.82122052078246USD
- 2026-09-28: 127.96999772109984USD
- 2026-09-29: 126.96999914321898USD
- 2026-09-30: 128.9699962989807USD
- 2026-10-01: 127.96999772109984USD
- 2026-10-02: 127.96999772109984USD
- 2026-10-03: 126.96999914321898USD
- 2026-10-04: 113.18778130187988USD
- 2026-10-05: 119.97000034027099USD
- 2026-10-06: 93.96999352645874USD
- 2026-10-07: 93.96999352645874USD
- 2026-10-08: 119.97000034027099USD
- 2026-10-09: 119.97000034027099USD
- 2026-10-10: 119.97000034027099USD
- 2026-10-11: 113.3835702758789USD
- 2026-10-12: 119.97000034027099USD
- 2026-10-13: 118.96999300460814USD
- 2026-10-14: 119.97000034027099USD
- 2026-10-15: 119.97000034027099USD
- 2026-10-16: 115.96999727096556USD
- 2026-10-17: 119.97000034027099USD
- 2026-10-18: 115.96999727096556USD
- 2026-10-19: 114.9699986930847USD
- 2026-10-20: 116.96999584884642USD
- 2026-10-21: 93.96999352645874USD
- 2026-10-22: 93.96999352645874USD
- 2026-10-23: 116.96999584884642USD
- 2026-10-24: 93.96999352645874USD
- 2026-10-25: 93.96999352645874USD
- 2026-10-26: 93.96999352645874USD
- 2026-10-27: 117.96999442672728USD
- 2026-10-28: 119.97000034027099USD
- 2026-10-29: 99.96999375152588USD
- 2026-10-30: 100.97000108718872USD
- 2026-10-31: 115.96999727096556USD
- 2026-11-01: 131.96999203262328USD
- 2026-11-02: 131.96999203262328USD
- 2026-11-03: 131.96999203262328USD
- 2026-11-04: 131.96999203262328USD
- 2026-11-05: 131.96999203262328USD
- 2026-11-06: 131.96999203262328USD
- 2026-11-07: 131.96999203262328USD
- 2026-11-08: 131.96999203262328USD
- 2026-11-09: 131.96999203262328USD
- 2026-11-10: 131.96999203262328USD
- 2026-11-11: 131.96999203262328USD
- 2026-11-12: 131.96999203262328USD
- 2026-11-13: 131.96999203262328USD
- 2026-11-14: 132.05700059661865USD
- 2026-11-15: 131.96999203262328USD
- 2026-11-16: 131.96999203262328USD
- 2026-11-17: 131.96999203262328USD
- 2026-11-18: 131.96999203262328USD
- 2026-11-19: 131.96999203262328USD
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática. Todos los huéspedes, incluidos los niños, deben presentar un documento de identidad válido emitido por el gobierno al realizar la entrada.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito y efectivo.
- El alojamiento cuenta con extintor.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.
- Piscina disponible de 08:00 a 22:00.
- Es necesario reservar con antelación los servicios de masaje y los tratamientos de spa. Las reservas se realizan poniéndose en contacto con el hotel antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- No se aceptan huéspedes de menos de 18 años en este alojamiento sólo para adultos.
- Este alojamiento no acepta mascotas ni perros guía.
- Desayuno tipo bufé: 10 USD por persona (precio aproximado)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Restaurante
Piscina
Centro de negocios
Servicio de aparcacoches
Mostrador turístico
General
Restaurante
Habitaciones para no fumadores
Sauna
Bañera de hidromasaje/Jacuzzi
Sala de vapor
Servicio de masajes
Spa y centro de bienestar
Tratamientos corporales
Tratamientos faciales
Bar en la piscina
Solo para adultos
Beach Sun Loungers
Snack Bar/Deli
Servicios
Centro de negocios
Mostrador turístico
Servicio de limpieza
Salones para banquetes
Caja fuerte
Consigna de equipajes
Autoservicio de lavandería
24-Hour Front Desk
Concierge Services
Actividades
Piscina
Buceo
Billares
Piscina cubierta
Piscina al aire libre
Piscina climatizada al aire libre
Música en directo
Pool (Indoor)
Pool (Infinity)
Muebles de exterior
Pool (Rooftop)
Pool (Seasonal Outdoor)
Ping pong
Terraza
Fitness Center (nearby)
Aparcamiento
Aparcamiento
Servicio de aparcacoches
Aparcamiento gratuito
Parking (Limited)
Parking Onsite
Internet
WiFi gratuito