The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive
US$ 96
/noite
Média para setembro
Preços para The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive
Selecione datas para ver preços e disponibilidade
US$ 96
/noite
Média para setembro
Preços médios mensais
Em The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive, o preço por noite é, em média, US$ 96 no mês mais barato (setembro) e US$ 202 no mês mais caro (fevereiro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 202 |
| fevereiro | US$ 202 |
| março | US$ 189 |
| abril | US$ 157 |
| maio | US$ 128 |
| junho | US$ 106 |
| julho | US$ 98 |
| agosto | US$ 105 |
| setembro | US$ 96 |
| outubro | US$ 116 |
| novembro | US$ 161 |
| dezembro | US$ 174 |
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set. · US$ 96
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Mais caro: fevereiro (aprox. US$ 202)
Mais barato: setembro (aprox. US$ 96)
Sobre este alojamento
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 2 banheiras de hidromassagem, Sauna e uma sala de fitness. ...
Comodidades
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 2 banheiras de hidromassagem, Sauna e uma sala de fitness. As facilidades adicionais incluem Wi-fi grátis, serviços de concierge e uma loja de presentes/quiosque de jornais.
Comodidades para negócios
As principais comodidades incluem um business center, um serviço de limpeza a seco e uma receção aberta 24 horas. Há estacionamento com motorista grátis no local.
Restaurante
Relaxe com uma bebida refrescante no bar junto à piscina ou num dos 2 bares/lounges. O hotel serve pequenos-almoços buffet diariamente entre as 7:00 e as 11:00 mediante uma sobretaxa.
Quartos
Sinta-se em casa num dos 120 quartos com ar condicionado, um micro-ondas e um televisor de ecrã plano. As unidades contam com uma varanda com mesa e cadeiras, para saborear uma bela refeição ao ar livre. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais por cabo. As casas de banho têm um polibã com um chuveiro fixo e artigos de higiene grátis.
Localização
Com uma estadia nThe Reef 28 Hotel & Spa - Luxury Adults Only - All Suites, ficará numa localização central em Playa del Carmen, a alguns passos de Calle Quinta Avenida e a 3 minuto(s) a pé de Playa del Carmen (praia principal). Este hotel de golfe está a 0,2 km (0,2 mi) de Playa Mamitas e a 10 km (6,2 mi) de Parque Temático de Xplor.
O que há nas proximidades
Calle Quinta Avenida(0.1 milhas)
Playa Mamitas(0.2 milhas)
Playa del Carmen (praia principal)(0.2 milhas)
Mario Villanueva Madrid(0.2 milhas)
Super Chedraui Selecto Avenida 10(0.3 milhas)
Quinta Alegría Shopping Mall(0.3 milhas)
Muelle de Navega(0.4 milhas)
Calle Corazón(0.4 milhas)
Calle 12(0.5 milhas)
Iglesia de Nuestra Señora del Carmen(0.6 milhas)
Museu Frida Kahlo(0.6 milhas)
3D Museum of Wonders(0.6 milhas)
Gran Cassino Riviera(0.7 milhas)
Praia Coco(0.7 milhas)
Praça Central(0.7 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(21.6 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(34.6 milhas)
Aeroporto Internacional de Tulum (TQO)(65.8 milhas)
Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de estacionamento
Balcão de turismo
Localização
1 Avenida Nte & Calle 28 Nte, Baixa de Playa del Carmen, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Calle Quinta Avenida (0.1 milhas)
Playa Mamitas (0.2 milhas)
Playa del Carmen (praia principal) (0.2 milhas)
Mario Villanueva Madrid (0.2 milhas)
Super Chedraui Selecto Avenida 10 (0.3 milhas)
Quinta Alegría Shopping Mall (0.3 milhas)
Opções de quartos
8
Deluxe Junior Suite, Work & Play
Detalhes do quarto
2 Camas De Casal Grandes
e 1 Sofá-Cama
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 4
482 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separada
9
Luxurious Master Suite
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 4
1079 ft²
VarandaÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Sala de estar separadaBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
6
Deluxe Junior Suite, Partial Ocean View
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
2 Camas De Casal Grandes
e 1 Sofá-Cama
Dormidas 4
482 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separada
9
Luxurious Grand Master Suite, Partial Ocean View
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 4
1479 ft²
VarandaÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Sala de estar separadaBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
6
Deluxe Junior Suite, 2 Queen Beds
Detalhes do quarto
2 Camas De Casal Grandes
e 1 Sofá-Cama
Dormidas 4
482 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separada
7
Luxurious Grand Master Suite
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
1479 ft²
VarandaÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Sala de estar separadaBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
6
Deluxe Junior Suite, 1 King Bed
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 2
482 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separada
10
Suite Elite
Detalhes do quarto
2 Camas De Casal Grandes
e 1 Sofá-Cama
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 4
484 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separada
5
Deluxe Junior Suite, City View
Detalhes do quarto
2 Camas De Casal Grandes
e 1 Sofá-Cama
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 4
482 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separada
Avaliações dos hóspedes sobre The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive
8.5
Muito Bom
Com base em 1.984 avaliações verificadas
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Viajantes descrevem o The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive como central, com quartos espaçosos e funcionários simpáticos, mas também com regras confusas para o sistema tudo incluído, barulho da vida noturna e ocasionais odores de mofo.
Saiba maisIsto foi útil?
O que pensam os hóspedes
Viajantes descrevem o The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive como central, com quartos espaçosos e funcionários simpáticos, mas também com regras confusas para o sistema tudo incluído, barulho da vida noturna e ocasionais odores de mofo.
Os hóspedes adoram a vista e a atmosfera do terraço, embora a piscina pequena, o número limitado de espreguiçadeiras e a presença de visitantes com passes diários possam torná-lo bastante cheio. As opiniões sobre a comida são variadas: o café da manhã é amplamente elogiado e o restaurante mexicano é um destaque, mas outros estabelecimentos variam, bebidas premium costumam ter custo adicional, e o sistema tudo incluído exige a assinatura de contas e a memorização dos limites do pacote. O serviço é frequentemente descrito como acolhedor e prestativo, mas alguns relatam lentidão no atendimento nos restaurantes, ofertas insistentes para apresentações e pressão para dar gorjetas. Espere uma base animada e central, com quartos grandes e comodidades mais adequadas para estadias sociais do que para relaxamento tranquilo.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
A vista e a atmosfera do terraço são um destaque, mas a piscina é pequena, com poucas espreguiçadeiras, e pode ficar lotada de visitantes com passes diários; a música é frequentemente muito alta. O spa e a hidroterapia são elogiados, enquanto as hidromassagens às vezes estão frias, a academia é básica, com problemas ocasionais, e há serviço de valet parking disponível.
Avaliações dos hóspedes relacionadas
8
Francisco
27 de mai. de 2025
·
A estadia foi de 3 noites
Pool area to smal very noisy
Pool area to smal very noisy
6
Samantha
16 de nov. de 2025
·
A estadia foi de 4 noites
The rooms smell horribly of mildew. The Mexican restaurant was some of the worst foot we have ever eaten. There are 8 pool chairs total and the other seats are saved for people from the outside who buy day passes. The staff was wonderful.
The rooms smell horribly of mildew. The Mexican restaurant was some of the worst foot we have ever eaten. There are 8 pool chairs total and the other seats are saved for people from the outside who buy day passes. The staff was wonderful.
10
JOYCELYN
16 de set. de 2025
·
A estadia foi de 5 noites
It's always a great time. Wonderful food, drinks, beautiful rooftop, relaxing massages and hydrotherapy. We enjoyed the VIP amenities at the other properties, fun games, bike riding and close access to 5th Avenue. We'll be back!
It's always a great time. Wonderful food, drinks, beautiful rooftop, relaxing massages and hydrotherapy. We enjoyed the VIP amenities at the other properties, fun games, bike riding and close access to 5th Avenue. We'll be back!
8
Khalil
8 de nov. de 2025
·
A estadia foi de 7 noites
Rooms were big and spacious. Noise from the streets were a bit loud, but didn’t ruin the experience. Beach access was pretty close, very short walk. Food was pretty good! Breakfast buffet was great! Wish they had a lunch buffet but Rooftop food was our fav! Only downside was they only had 3 restaurants to choose from for dinner. More options would’ve been nice but not a deal breaker. Staff were friendly. The spa was amazing!
Rooms were big and spacious. Noise from the streets were a bit loud, but didn’t ruin the experience. Beach access was pretty close, very short walk. Food was pretty good! Breakfast buffet was great! Wish they had a lunch buffet but Rooftop food was our fav! Only downside was they only had 3 restaurants to choose from for dinner. More options would’ve been nice but not a deal breaker. Staff were friendly. The spa was amazing!
8
Kaylee
27 de out. de 2025
·
A estadia foi de 3 noites
The room was great! Just wish the bar and poll was open later than 10:00 or 11:00
The room was great! Just wish the bar and poll was open later than 10:00 or 11:00
8
Alberto
15 de fev. de 2025
·
A estadia foi de 4 noites
Excellent in most ways. Food quality was second to none. Breakfast was a highlight every morning. Location was great, if not directly adjacent to the beach. The only issue was the music by the pool: it blares in a high monotonous pitch as if it were a night club for 10 consecutive hours. Great to dance, hardly a balm for the spirit if you are ver want relaxation by the pool. It may work for many, this was just too much for us, hoping to just relax.
Excellent in most ways. Food quality was second to none. Breakfast was a highlight every morning. Location was great, if not directly adjacent to the beach. The only issue was the music by the pool: it blares in a high monotonous pitch as if it were a night club for 10 consecutive hours. Great to dance, hardly a balm for the spirit if you are ver want relaxation by the pool. It may work for many, this was just too much for us, hoping to just relax.
8
John
19 de jul. de 2025
·
A estadia foi de 2 noites
Modern and pleasant lobby. Friendly service. Unfortunately we had cold showers but this was fixed quickly. Safe didn’t seem to work in the room. Pool area is dance party vibe/couples. Some gym equipment was not working. Free self parking was valet but free. Convenient location. Spacious room with sitting area and small balcony. Fridge and microwave handy! Coffee maker was clean.
Modern and pleasant lobby. Friendly service. Unfortunately we had cold showers but this was fixed quickly. Safe didn’t seem to work in the room. Pool area is dance party vibe/couples. Some gym equipment was not working. Free self parking was valet but free. Convenient location. Spacious room with sitting area and small balcony. Fridge and microwave handy! Coffee maker was clean.
10
Thomas
30 de mai. de 2025
·
A estadia foi de 1 noite
Fun place to stay - Rooftop pool has zen music quietly playing until about 10AM, then the DJ arrives & the subwoofers get energized! It’s an absolutely gorgeous view from up there, fun group of people (some day pass guests), a big bar, and kitchen for service to your cabana/table/lounger. Very reasonable & fantastic servers, I had Fransisco Miguel this past week, he was running around for 10 hours straight & superb at remembering every detail - plus a super nice guy! The entire team up there is great, overall the hotel has very good, friendly staff, it’s spotless & affordable - plus about a 1-minute walk to 5th Avenue, 3-4 minute walk to the beach…Mamitas beach club is at the dead end of the street 28. Enjoy! Tomasito
Fun place to stay - Rooftop pool has zen music quietly playing until about 10AM, then the DJ arrives & the subwoofers get energized! It’s an absolutely gorgeous view from up there, fun group of people (some day pass guests), a big bar, and kitchen for service to your cabana/table/lounger. Very reasonable & fantastic servers, I had Fransisco Miguel this past week, he was running around for 10 hours straight & superb at remembering every detail - plus a super nice guy! The entire team up there is great, overall the hotel has very good, friendly staff, it’s spotless & affordable - plus about a 1-minute walk to 5th Avenue, 3-4 minute walk to the beach…Mamitas beach club is at the dead end of the street 28. Enjoy! Tomasito
4
Ashley
12 de nov. de 2025
·
A estadia foi de 10 noites
⭐️⭐️ (2/5) – Disappointing Experience Despite Great Staff and Location I stayed at this hotel for 10 days with the all inclusive package, and while there were a few positives, overall, the experience fell short of expectations. The Good: Gabriel, one of the servers, was fantastic, friendly, attentive, and always went above and beyond. The location is great, and the rooftop area is definitely a highlight with beautiful views. The Not-So-Good: The hot tub was cold the entire stay, which was really disappointing given how often it’s advertised. The pool water was dirty and it didn’t look properly maintained. The “all-inclusive” package isn’t truly all-inclusive, several items and amenities have extra charges, or time limits which wasn’t clearly communicated. The staff overall didn’t seem happy, which unfortunately reflected in the general service atmosphere. Service times were very slow, with wait times of up to 40 minutes just to get a drink. The sauna and spa pool are not included in the all-inclusive package, and to make things worse, the spa pool was also cold. Overall, while there were some bright spots, the poor maintenance, inconsistent service, and misleading “all-inclusive” offering made this stay disappointing. With a few improvements in management and guest experience, this hotel could be much better.
⭐️⭐️ (2/5) – Disappointing Experience Despite Great Staff and Location I stayed at this hotel for 10 days with the all inclusive package, and while there were a few positives, overall, the experience fell short of expectations. The Good: Gabriel, one of the servers, was fantastic, friendly, attentive, and always went above and beyond. The location is great, and the rooftop area is definitely a highlight with beautiful views. The Not-So-Good: The hot tub was cold the entire stay, which was really disappointing given how often it’s advertised. The pool water was dirty and it didn’t look properly maintained. The “all-inclusive” package isn’t truly all-inclusive, several items and amenities have extra charges, or time limits which wasn’t clearly communicated. The staff overall didn’t seem happy, which unfortunately reflected in the general service atmosphere. Service times were very slow, with wait times of up to 40 minutes just to get a drink. The sauna and spa pool are not included in the all-inclusive package, and to make things worse, the spa pool was also cold. Overall, while there were some bright spots, the poor maintenance, inconsistent service, and misleading “all-inclusive” offering made this stay disappointing. With a few improvements in management and guest experience, this hotel could be much better.
10
April
30 de dez. de 2025
·
A estadia foi de 3 noites
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Muitos hóspedes relatam quartos e áreas comuns limpos, mas várias avaliações mencionam odores de mofo ou bolor, umidade e ocasionais falhas na limpeza ou manutenção, além de alguns relatos de uma piscina suja ou mal conservada.
Avaliações dos hóspedes relacionadas
10
STEVEN
18 de ago. de 2025
·
A estadia foi de 4 noites
Clean
Clean
4
adek
8 de out. de 2025
·
A estadia foi de 3 noites
La comida es excelente, la alberca esta descuidada, hay moe y humedad donde te obligan a ir servirte agua para tu cuarto, está excelente no tener plásticos en el hotel, pero mínimo una opción de agua en el frigo bar, libre de plásticos, los restaurantes son top, en especial el mexicano, hay meseros increíbles y otros no tanto, cambiaron de administración en general el servicio se vio diferente al de la primera vez que fuimos, esta fue nuestra segunda visita, no todos los meseros son malos, algunas súper agradables y amigables pero algo en general con el servicio a cliente que si no eres extranjero o pagas en usd te tratan de menos, y no son tan atentos como con los extranjeros, gran lugar pero por el precio ya prefiero rentar Airbnb por cierto el all inclusive ya no es todo, ya hay más opciones de coste extra, lo cual lo hace sentir menos all inclusive
La comida es excelente, la alberca esta descuidada, hay moe y humedad donde te obligan a ir servirte agua para tu cuarto, está excelente no tener plásticos en el hotel, pero mínimo una opción de agua en el frigo bar, libre de plásticos, los restaurantes son top, en especial el mexicano, hay meseros increíbles y otros no tanto, cambiaron de administración en general el servicio se vio diferente al de la primera vez que fuimos, esta fue nuestra segunda visita, no todos los meseros son malos, algunas súper agradables y amigables pero algo en general con el servicio a cliente que si no eres extranjero o pagas en usd te tratan de menos, y no son tan atentos como con los extranjeros, gran lugar pero por el precio ya prefiero rentar Airbnb por cierto el all inclusive ya no es todo, ya hay más opciones de coste extra, lo cual lo hace sentir menos all inclusive
2
Carrie
6 de jan. de 2025
·
A estadia foi de 4 noites
Lobby was nice with big bar... ROOM, BEDDING DAMP, THEN OUR CLOTHES, THEN THE AWFUL SMELL! Unfortunately, we had significant issues with the room we were provided. It was was damp and smelly, the bedding was damp and had an awful smell...mold or mildew present. This created quite an uncomfortable and unhealthy environment, forcing us to keep the sliding door open to air out the space. We could not use the AC as it made the small worse. Despite this, the dampness persisted, affecting our clothing, which remained damp throughout the stay. Neither the phone or TV ever worked; were told no one available to fix. Also, we needed to shorten our stay and contacted Expedia to ask for a change in our reservation before our stay; however, but were told that their attempts to contact the Reef 28 went unanswered. The management refused to reimburse us ANY AMOUNT for the 2 days we paid for that we were unable to use ($875 ) With the long notice we gave, most likely they could have rebooked the room.Although I would feel sorry for anyone who would have booked it. After spending two days at the hotel, and on the way home, I was coughing, sneezing and having respiratory problems. Within 3 days I was put on antibiotics. I have not been this sick for years! Coincidence? Sad experience my Grandson's first visit to Mexico.
Lobby was nice with big bar... ROOM, BEDDING DAMP, THEN OUR CLOTHES, THEN THE AWFUL SMELL! Unfortunately, we had significant issues with the room we were provided. It was was damp and smelly, the bedding was damp and had an awful smell...mold or mildew present. This created quite an uncomfortable and unhealthy environment, forcing us to keep the sliding door open to air out the space. We could not use the AC as it made the small worse. Despite this, the dampness persisted, affecting our clothing, which remained damp throughout the stay. Neither the phone or TV ever worked; were told no one available to fix. Also, we needed to shorten our stay and contacted Expedia to ask for a change in our reservation before our stay; however, but were told that their attempts to contact the Reef 28 went unanswered. The management refused to reimburse us ANY AMOUNT for the 2 days we paid for that we were unable to use ($875 ) With the long notice we gave, most likely they could have rebooked the room.Although I would feel sorry for anyone who would have booked it. After spending two days at the hotel, and on the way home, I was coughing, sneezing and having respiratory problems. Within 3 days I was put on antibiotics. I have not been this sick for years! Coincidence? Sad experience my Grandson's first visit to Mexico.
8
Michelle
24 de ago. de 2025
·
A estadia foi de 8 noites
Pour un hôtel 5 étoiles je trouve que ce n'était pas le top. La chambre était sale. Dans la salle de bain il y avait encore les échantillons usés des autres personnes avant nous. Les draps n'étaient pas changé car il y avait des cheuveux dans le lit. J'ai été très déçu.
Pour un hôtel 5 étoiles je trouve que ce n'était pas le top. La chambre était sale. Dans la salle de bain il y avait encore les échantillons usés des autres personnes avant nous. Les draps n'étaient pas changé car il y avait des cheuveux dans le lit. J'ai été très déçu.
10
Keimarra
30 de nov. de 2025
·
A estadia foi de 7 noites
We stayed at The Reef 28 for 7 days & loved every minute of it. It's steps away from both 5th Avenue & the public beach. The eating areas, lobby, rooftop & room were clean! The staff was pleasant & very helpful. If you are planning to eat dinner, you have to make a reservation -- breakfast & lunch are open. What is & isn't included in the all-inclusive package will be made clear to you. Just make sure you're playing attention when they give you the tour! We were able to access the sister resorts which are just as nice.
We stayed at The Reef 28 for 7 days & loved every minute of it. It's steps away from both 5th Avenue & the public beach. The eating areas, lobby, rooftop & room were clean! The staff was pleasant & very helpful. If you are planning to eat dinner, you have to make a reservation -- breakfast & lunch are open. What is & isn't included in the all-inclusive package will be made clear to you. Just make sure you're playing attention when they give you the tour! We were able to access the sister resorts which are just as nice.
6
Ruben
3 de out. de 2025
·
A estadia foi de 3 noites
The only issue i had was the room smelled like mold, ac did not cool, sticky and hot. Otherwise i had no issues
The only issue i had was the room smelled like mold, ac did not cool, sticky and hot. Otherwise i had no issues
8
Andrea
11 de out. de 2024
·
A estadia foi de 3 noites
The hotel was beautiful and the staff was fantastic. The restaurants were delicious. I did find myself waking up in the middle of the night due to noise from the bar across the street. My room was cleaned and pretty but had a moldy smell.
The hotel was beautiful and the staff was fantastic. The restaurants were delicious. I did find myself waking up in the middle of the night due to noise from the bar across the street. My room was cleaned and pretty but had a moldy smell.
4
Oscar
22 de out. de 2024
·
A estadia foi de 1 noite
Todo olía a humedad
Todo olía a humedad
4
Ashley
12 de nov. de 2025
·
A estadia foi de 10 noites
⭐️⭐️ (2/5) – Disappointing Experience Despite Great Staff and Location I stayed at this hotel for 10 days with the all inclusive package, and while there were a few positives, overall, the experience fell short of expectations. The Good: Gabriel, one of the servers, was fantastic, friendly, attentive, and always went above and beyond. The location is great, and the rooftop area is definitely a highlight with beautiful views. The Not-So-Good: The hot tub was cold the entire stay, which was really disappointing given how often it’s advertised. The pool water was dirty and it didn’t look properly maintained. The “all-inclusive” package isn’t truly all-inclusive, several items and amenities have extra charges, or time limits which wasn’t clearly communicated. The staff overall didn’t seem happy, which unfortunately reflected in the general service atmosphere. Service times were very slow, with wait times of up to 40 minutes just to get a drink. The sauna and spa pool are not included in the all-inclusive package, and to make things worse, the spa pool was also cold. Overall, while there were some bright spots, the poor maintenance, inconsistent service, and misleading “all-inclusive” offering made this stay disappointing. With a few improvements in management and guest experience, this hotel could be much better.
⭐️⭐️ (2/5) – Disappointing Experience Despite Great Staff and Location I stayed at this hotel for 10 days with the all inclusive package, and while there were a few positives, overall, the experience fell short of expectations. The Good: Gabriel, one of the servers, was fantastic, friendly, attentive, and always went above and beyond. The location is great, and the rooftop area is definitely a highlight with beautiful views. The Not-So-Good: The hot tub was cold the entire stay, which was really disappointing given how often it’s advertised. The pool water was dirty and it didn’t look properly maintained. The “all-inclusive” package isn’t truly all-inclusive, several items and amenities have extra charges, or time limits which wasn’t clearly communicated. The staff overall didn’t seem happy, which unfortunately reflected in the general service atmosphere. Service times were very slow, with wait times of up to 40 minutes just to get a drink. The sauna and spa pool are not included in the all-inclusive package, and to make things worse, the spa pool was also cold. Overall, while there were some bright spots, the poor maintenance, inconsistent service, and misleading “all-inclusive” offering made this stay disappointing. With a few improvements in management and guest experience, this hotel could be much better.
10
Diego
27 de nov. de 2025
·
A estadia foi de 4 noites
Clean room; welcoming, professional and friendly staff. Good food and drinks. Great location.
Clean room; welcoming, professional and friendly staff. Good food and drinks. Great location.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
As suítes são grandes, modernas e confortáveis, muitas vezes com varanda. Os quartos de frente para a rua podem ser muito barulhentos à noite, e alguns hóspedes relatam problemas com o ar condicionado, vistas limitadas ou odores persistentes de mofo.
Avaliações dos hóspedes relacionadas
8
Thrity
6 de jan. de 2025
·
A estadia foi de 9 noites
Beautiful, spacious, clean room. Extremely noisy as a bar was beneath our balcony. Even with earplugs in we could hear the loud music.
Beautiful, spacious, clean room. Extremely noisy as a bar was beneath our balcony. Even with earplugs in we could hear the loud music.
6
Edvaldo
16 de out. de 2025
·
A estadia foi de 3 noites
Equipe da recepção simpática e atenciosa, quarto grande e espaçoso, porém a cama não é confortável, ficamos em dois quartos diferentes ( trocamos por uma necessidade de infra estrutura) e nos dois quartos os colchões precisam ser trocados . No café da manhã sentimos falta de um café expresso ou regular ( sem ser americano )
Equipe da recepção simpática e atenciosa, quarto grande e espaçoso, porém a cama não é confortável, ficamos em dois quartos diferentes ( trocamos por uma necessidade de infra estrutura) e nos dois quartos os colchões precisam ser trocados . No café da manhã sentimos falta de um café expresso ou regular ( sem ser americano )
8
Diana
22 de fev. de 2026
·
A estadia foi de 2 noites
Beautiful and very spacious rooms that are clean and have a great view.
Beautiful and very spacious rooms that are clean and have a great view.
6
Misty
1 de set. de 2025
·
A estadia foi de 4 noites
Nice, clean rooms. Food wasn't bad. NO private beach. Easy access to public, but it will cost you a small fortune to visit it. The pool was small, crowded, and not very clean. The drinks were terrible. No room service. They stock coffee, but no sweetener, cream, or anything to stir your cup. We spent most of our time at their sister resort, which you have to pay $15 per day each. It was worth it though. There is nothing to do at the hotel. Didn't visit the spa, so can't comment. The staff was friendly and there is easy access to shopping. I doubt I will stay again.
Nice, clean rooms. Food wasn't bad. NO private beach. Easy access to public, but it will cost you a small fortune to visit it. The pool was small, crowded, and not very clean. The drinks were terrible. No room service. They stock coffee, but no sweetener, cream, or anything to stir your cup. We spent most of our time at their sister resort, which you have to pay $15 per day each. It was worth it though. There is nothing to do at the hotel. Didn't visit the spa, so can't comment. The staff was friendly and there is easy access to shopping. I doubt I will stay again.
8
Khalil
8 de nov. de 2025
·
A estadia foi de 7 noites
Rooms were big and spacious. Noise from the streets were a bit loud, but didn’t ruin the experience. Beach access was pretty close, very short walk. Food was pretty good! Breakfast buffet was great! Wish they had a lunch buffet but Rooftop food was our fav! Only downside was they only had 3 restaurants to choose from for dinner. More options would’ve been nice but not a deal breaker. Staff were friendly. The spa was amazing!
Rooms were big and spacious. Noise from the streets were a bit loud, but didn’t ruin the experience. Beach access was pretty close, very short walk. Food was pretty good! Breakfast buffet was great! Wish they had a lunch buffet but Rooftop food was our fav! Only downside was they only had 3 restaurants to choose from for dinner. More options would’ve been nice but not a deal breaker. Staff were friendly. The spa was amazing!
8
John
19 de jul. de 2025
·
A estadia foi de 2 noites
Modern and pleasant lobby. Friendly service. Unfortunately we had cold showers but this was fixed quickly. Safe didn’t seem to work in the room. Pool area is dance party vibe/couples. Some gym equipment was not working. Free self parking was valet but free. Convenient location. Spacious room with sitting area and small balcony. Fridge and microwave handy! Coffee maker was clean.
Modern and pleasant lobby. Friendly service. Unfortunately we had cold showers but this was fixed quickly. Safe didn’t seem to work in the room. Pool area is dance party vibe/couples. Some gym equipment was not working. Free self parking was valet but free. Convenient location. Spacious room with sitting area and small balcony. Fridge and microwave handy! Coffee maker was clean.
10
April
30 de dez. de 2025
·
A estadia foi de 3 noites
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
10
rashida zenobia
1 de ago. de 2024
·
A estadia foi de 3 noites
I reallyyyyy enjoyed the Suite. They upgraded me OMGGGG!!! I was truly flattered and shocked. I’ll never stay in a regular room again lol. It was like an apartment. The location is perfect for food, shopping and the beach. The food was “meh” but the service and kindness of staff MORE than made up for that. The bass music on the roof is loud but not intolerable. I already told my family that this property is a 10/10 luxury experience. I would most definitely recommend Reef 28 AND stay here and ONLY here when I come back. Thank you.
I reallyyyyy enjoyed the Suite. They upgraded me OMGGGG!!! I was truly flattered and shocked. I’ll never stay in a regular room again lol. It was like an apartment. The location is perfect for food, shopping and the beach. The food was “meh” but the service and kindness of staff MORE than made up for that. The bass music on the roof is loud but not intolerable. I already told my family that this property is a 10/10 luxury experience. I would most definitely recommend Reef 28 AND stay here and ONLY here when I come back. Thank you.
10
Velia Salime
2 de jul. de 2025
·
A estadia foi de 4 noites
Staff was excellent! Rooms are spacious and modern.
Staff was excellent! Rooms are spacious and modern.
10
Hussein
10 de ago. de 2025
·
A estadia foi de 3 noites
Big rooms
Big rooms
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Serviço
Os funcionários são amplamente descritos como simpáticos e prestativos, com bartenders e concierge que se destacam. Alguns hóspedes relataram lentidão no atendimento nos restaurantes, ofertas de upgrade ou apresentações de timeshare, pressão para dar gorjetas e alguns relatos de itens desaparecidos.
Avaliações dos hóspedes relacionadas
2
ALEJANDRA
30 de ago. de 2025
·
A estadia foi de 4 noites
Worst experience. We got stolen and the hotel did not take any accountability for it. We left our belongings in our room and our airpods got stolen. Manager did not address this and we had a bad argument. Really bad experience.
Worst experience. We got stolen and the hotel did not take any accountability for it. We left our belongings in our room and our airpods got stolen. Manager did not address this and we had a bad argument. Really bad experience.
8
Jacinta
20 de out. de 2025
·
A estadia foi de 5 noites
Overall, this was the perfect place for my vacation and exactly what I was hoping for. The food was great (with the exception of the Asian restaurant), the staff were outstanding—especially Alejandro, who went above and beyond throughout my stay—and the room was spacious and comfortable. A few small things to note: The pool area showed some wear and tear. The early morning music (around 6am) was extremely loud one day—my room was actually vibrating! The airport transfer on my return trip didn’t feel roadworthy, and I wouldn’t recommend that particular service to future guests. One major caution: be aware of the “free gifts” offered at check-in. After traveling since 2am, I was exhausted and ended up being pulled into a timeshare presentation. It took up half a day of my vacation and felt misleading. So travelers, just be cautious about that part. Otherwise, the resort itself was wonderful and the staff made my stay memorable.
Overall, this was the perfect place for my vacation and exactly what I was hoping for. The food was great (with the exception of the Asian restaurant), the staff were outstanding—especially Alejandro, who went above and beyond throughout my stay—and the room was spacious and comfortable. A few small things to note: The pool area showed some wear and tear. The early morning music (around 6am) was extremely loud one day—my room was actually vibrating! The airport transfer on my return trip didn’t feel roadworthy, and I wouldn’t recommend that particular service to future guests. One major caution: be aware of the “free gifts” offered at check-in. After traveling since 2am, I was exhausted and ended up being pulled into a timeshare presentation. It took up half a day of my vacation and felt misleading. So travelers, just be cautious about that part. Otherwise, the resort itself was wonderful and the staff made my stay memorable.
6
Lanicia
25 de jun. de 2025
·
A estadia foi de 4 noites
This was my first time staying here and although it was a nice property, I will not be back. The customer service at the restaurants was poor, I attempted to go to the rooftop where I waited nearly 30 minutes without being addressed or assisted, went to the Mexican restaurant right after where the same thing happened as I sat at the bar. I had the all-inclusive package but didn’t utilize it much at all because the service and food was not good. I paid for medium steak that was so tough I couldn’t cut it. I dined at other restaurants in the area where the food and service was top notch. The roof top pool is small and packed, I was never able to use it the 5 days I was there. The only highlight of this property is that I had access to Coco Beach and Reef Playacar which is where I spent a lot of time. If you want a place in a walkable area, this is a good option. I wouldn’t waste money on all inclusive because your alcohol isn’t that at all, you can drink 20 drinks and never feel anything. Visit the sister properties to take advantage of their larger pools and beach, Playacar was such a beautiful property! After speaking with other visitors who were people of color, we all had similar experiences. Wait staff overlook you and will tend to others while you’re ignored. I’m a big tipper but they’d never know because of how I was treated. housekeeping was great, power went out several times over my 5 day staff and no hot water the first 2 days.
This was my first time staying here and although it was a nice property, I will not be back. The customer service at the restaurants was poor, I attempted to go to the rooftop where I waited nearly 30 minutes without being addressed or assisted, went to the Mexican restaurant right after where the same thing happened as I sat at the bar. I had the all-inclusive package but didn’t utilize it much at all because the service and food was not good. I paid for medium steak that was so tough I couldn’t cut it. I dined at other restaurants in the area where the food and service was top notch. The roof top pool is small and packed, I was never able to use it the 5 days I was there. The only highlight of this property is that I had access to Coco Beach and Reef Playacar which is where I spent a lot of time. If you want a place in a walkable area, this is a good option. I wouldn’t waste money on all inclusive because your alcohol isn’t that at all, you can drink 20 drinks and never feel anything. Visit the sister properties to take advantage of their larger pools and beach, Playacar was such a beautiful property! After speaking with other visitors who were people of color, we all had similar experiences. Wait staff overlook you and will tend to others while you’re ignored. I’m a big tipper but they’d never know because of how I was treated. housekeeping was great, power went out several times over my 5 day staff and no hot water the first 2 days.
10
Keimarra
30 de nov. de 2025
·
A estadia foi de 7 noites
We stayed at The Reef 28 for 7 days & loved every minute of it. It's steps away from both 5th Avenue & the public beach. The eating areas, lobby, rooftop & room were clean! The staff was pleasant & very helpful. If you are planning to eat dinner, you have to make a reservation -- breakfast & lunch are open. What is & isn't included in the all-inclusive package will be made clear to you. Just make sure you're playing attention when they give you the tour! We were able to access the sister resorts which are just as nice.
We stayed at The Reef 28 for 7 days & loved every minute of it. It's steps away from both 5th Avenue & the public beach. The eating areas, lobby, rooftop & room were clean! The staff was pleasant & very helpful. If you are planning to eat dinner, you have to make a reservation -- breakfast & lunch are open. What is & isn't included in the all-inclusive package will be made clear to you. Just make sure you're playing attention when they give you the tour! We were able to access the sister resorts which are just as nice.
10
Shannon
30 de jul. de 2025
·
A estadia foi de 1 noite
The rooftop area was amazing and had a fun vibe to it. The entire staff was the best I’ve ever experienced at a place like this. Francisco was there almost everyday I was there on the rooftop area and he made it fun the whole time. Always provided amazing service and entertaining guy. Ricardo who works in the lobby bar was also an absolute pleasure to sit, drink, and speak with. He provided a lot of good knowledge of the local area and was genuinely great to have as one of the first faces you see walking into the hotel. The concierge desk, restaurant waiters, and cleaning staff were amazing as well. There are too many names to mention. Overall I would highly recommend this as a place to stay if you are looking to stay in Playa Del Carmen.
The rooftop area was amazing and had a fun vibe to it. The entire staff was the best I’ve ever experienced at a place like this. Francisco was there almost everyday I was there on the rooftop area and he made it fun the whole time. Always provided amazing service and entertaining guy. Ricardo who works in the lobby bar was also an absolute pleasure to sit, drink, and speak with. He provided a lot of good knowledge of the local area and was genuinely great to have as one of the first faces you see walking into the hotel. The concierge desk, restaurant waiters, and cleaning staff were amazing as well. There are too many names to mention. Overall I would highly recommend this as a place to stay if you are looking to stay in Playa Del Carmen.
4
Eustacia
9 de out. de 2024
·
A estadia foi de 3 noites
not a good location if you want relaxation, the property is located right across a bar that plays loud music all the way until 2/3 AM. the upside is that it’s a short walk from the beach. the hotel will try to persuade you to pay for a day pass to the sister properties with a shuttle; which is a short walk away- when in reality it’s for you to go tour a timeshare. the food is delicious in the mexican restaurant, the asian is bland. service is hit or miss, i was lucky with certain servers who were top notch then there are some who don’t even pay any attention to you.
not a good location if you want relaxation, the property is located right across a bar that plays loud music all the way until 2/3 AM. the upside is that it’s a short walk from the beach. the hotel will try to persuade you to pay for a day pass to the sister properties with a shuttle; which is a short walk away- when in reality it’s for you to go tour a timeshare. the food is delicious in the mexican restaurant, the asian is bland. service is hit or miss, i was lucky with certain servers who were top notch then there are some who don’t even pay any attention to you.
4
Ashley
12 de nov. de 2025
·
A estadia foi de 10 noites
⭐️⭐️ (2/5) – Disappointing Experience Despite Great Staff and Location I stayed at this hotel for 10 days with the all inclusive package, and while there were a few positives, overall, the experience fell short of expectations. The Good: Gabriel, one of the servers, was fantastic, friendly, attentive, and always went above and beyond. The location is great, and the rooftop area is definitely a highlight with beautiful views. The Not-So-Good: The hot tub was cold the entire stay, which was really disappointing given how often it’s advertised. The pool water was dirty and it didn’t look properly maintained. The “all-inclusive” package isn’t truly all-inclusive, several items and amenities have extra charges, or time limits which wasn’t clearly communicated. The staff overall didn’t seem happy, which unfortunately reflected in the general service atmosphere. Service times were very slow, with wait times of up to 40 minutes just to get a drink. The sauna and spa pool are not included in the all-inclusive package, and to make things worse, the spa pool was also cold. Overall, while there were some bright spots, the poor maintenance, inconsistent service, and misleading “all-inclusive” offering made this stay disappointing. With a few improvements in management and guest experience, this hotel could be much better.
⭐️⭐️ (2/5) – Disappointing Experience Despite Great Staff and Location I stayed at this hotel for 10 days with the all inclusive package, and while there were a few positives, overall, the experience fell short of expectations. The Good: Gabriel, one of the servers, was fantastic, friendly, attentive, and always went above and beyond. The location is great, and the rooftop area is definitely a highlight with beautiful views. The Not-So-Good: The hot tub was cold the entire stay, which was really disappointing given how often it’s advertised. The pool water was dirty and it didn’t look properly maintained. The “all-inclusive” package isn’t truly all-inclusive, several items and amenities have extra charges, or time limits which wasn’t clearly communicated. The staff overall didn’t seem happy, which unfortunately reflected in the general service atmosphere. Service times were very slow, with wait times of up to 40 minutes just to get a drink. The sauna and spa pool are not included in the all-inclusive package, and to make things worse, the spa pool was also cold. Overall, while there were some bright spots, the poor maintenance, inconsistent service, and misleading “all-inclusive” offering made this stay disappointing. With a few improvements in management and guest experience, this hotel could be much better.
8
Kevin
29 de out. de 2025
·
A estadia foi de 4 noites
Rooms were clean but both showers were out of shampoo and soap. Staff could have been friendlier, many times walking into the lobby we weren’t welcomed because the entire staff was on their phones, not helping people, standing and on their phones. We stay in Mexico at least once or twice a year and it’s usually odd to walk by any staff and not be created. Food at rooftop was better than the food in the restaurants. When checking out, no one offered to help with luggage and that has never happened any where we’ve been. Think that all goes back to the lack of friendliness.
Rooms were clean but both showers were out of shampoo and soap. Staff could have been friendlier, many times walking into the lobby we weren’t welcomed because the entire staff was on their phones, not helping people, standing and on their phones. We stay in Mexico at least once or twice a year and it’s usually odd to walk by any staff and not be created. Food at rooftop was better than the food in the restaurants. When checking out, no one offered to help with luggage and that has never happened any where we’ve been. Think that all goes back to the lack of friendliness.
10
April
30 de dez. de 2025
·
A estadia foi de 3 noites
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
10
Victor-Carlos L
30 de set. de 2025
·
A estadia foi de 3 noites
My second time back. Better than last time. Christian, front desk answered all my questions. Female concierge, I believe her name is Elizabeth, gave great recommendation on places, restaurants, etc. I’ll be back soon.
My second time back. Better than last time. Christian, front desk answered all my questions. Female concierge, I believe her name is Elizabeth, gave great recommendation on places, restaurants, etc. I’ll be back soon.
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Localização
Localização central privilegiada, a poucos passos da Quinta Avenida e a uma curta caminhada da praia. Muitos mencionam o barulho significativo da vida noturna proveniente de bares próximos até altas horas da noite.
Avaliações dos hóspedes relacionadas
10
Nelson
24 de mai. de 2024
·
A estadia foi de 4 noites
Great location,friendly staff
Great location,friendly staff
8
Roberto
7 de mai. de 2025
·
A estadia foi de 7 noites
Very nice hotel, had it all, food was pretty good, roof top was very nice. The music from the neighborhood is extremely loud unt 2am.
Very nice hotel, had it all, food was pretty good, roof top was very nice. The music from the neighborhood is extremely loud unt 2am.
10
HARRY
17 de dez. de 2024
·
A estadia foi de 1 noite
Excellent and great location if you want to stay away from all the loudness of 10th Ave, but still within walking distance
Excellent and great location if you want to stay away from all the loudness of 10th Ave, but still within walking distance
10
Keimarra
30 de nov. de 2025
·
A estadia foi de 7 noites
We stayed at The Reef 28 for 7 days & loved every minute of it. It's steps away from both 5th Avenue & the public beach. The eating areas, lobby, rooftop & room were clean! The staff was pleasant & very helpful. If you are planning to eat dinner, you have to make a reservation -- breakfast & lunch are open. What is & isn't included in the all-inclusive package will be made clear to you. Just make sure you're playing attention when they give you the tour! We were able to access the sister resorts which are just as nice.
We stayed at The Reef 28 for 7 days & loved every minute of it. It's steps away from both 5th Avenue & the public beach. The eating areas, lobby, rooftop & room were clean! The staff was pleasant & very helpful. If you are planning to eat dinner, you have to make a reservation -- breakfast & lunch are open. What is & isn't included in the all-inclusive package will be made clear to you. Just make sure you're playing attention when they give you the tour! We were able to access the sister resorts which are just as nice.
10
Joshua
20 de out. de 2025
·
A estadia foi de 4 noites
Location, high quality + great service makes for a perfect adults only stay!
Location, high quality + great service makes for a perfect adults only stay!
10
Joseph
30 de jun. de 2025
·
A estadia foi de 2 noites
The property is located off of quinta avenida but perfectly located so that your close to everything while also having some distance from the crazy night life. Every one that worked at the resort was friendly and helpful. The onsite dining and bars were also very good. Great place for couples to go.
The property is located off of quinta avenida but perfectly located so that your close to everything while also having some distance from the crazy night life. Every one that worked at the resort was friendly and helpful. The onsite dining and bars were also very good. Great place for couples to go.
10
Christin
7 de nov. de 2025
·
A estadia foi de 1 noite
Clean room. Great location!! Roof top was awesome. Friendly staff and good breakfast buffet. Definitely would stay again.
Clean room. Great location!! Roof top was awesome. Friendly staff and good breakfast buffet. Definitely would stay again.
8
Farzana
4 de jul. de 2025
·
A estadia foi de 5 noites
The location is fantastic , close to shops, nightlife and very central. The hotel is lucky to have mostly incredible, polite, professional staff - we have to mention Brenda, Antonio and Christhian. All extremely helpful and really tried to resolve the problems we had at the hotel. We had problems with noise and music from The bars opposite the hotel until 5am on first night :( There is no beach with Reef 28 and the private Reef Beach is with an extra charge ,15 minutes away. Breakfast is nice with lots of nice choices and fruits - polite friendly staff. Thank you Brenda …. You are a star ⭐ we hope too see you again . July 2025
The location is fantastic , close to shops, nightlife and very central. The hotel is lucky to have mostly incredible, polite, professional staff - we have to mention Brenda, Antonio and Christhian. All extremely helpful and really tried to resolve the problems we had at the hotel. We had problems with noise and music from The bars opposite the hotel until 5am on first night :( There is no beach with Reef 28 and the private Reef Beach is with an extra charge ,15 minutes away. Breakfast is nice with lots of nice choices and fruits - polite friendly staff. Thank you Brenda …. You are a star ⭐ we hope too see you again . July 2025
10
April
30 de dez. de 2025
·
A estadia foi de 3 noites
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
10
Randy
13 de mar. de 2025
·
A estadia foi de 4 noites
A couple things…just get the breakfast package, there are far too many amazing places to eat on 5th street to eat the food at the hotel. Secondly if you want to be able to go to bed early also not an ideal place to stay, there are a couple bars surrounding the hotel and they are really loud usually until 1-2am. Other than that, amazing place, very clean rooms and the rooftop bar and pool is awesome!
A couple things…just get the breakfast package, there are far too many amazing places to eat on 5th street to eat the food at the hotel. Secondly if you want to be able to go to bed early also not an ideal place to stay, there are a couple bars surrounding the hotel and they are really loud usually until 1-2am. Other than that, amazing place, very clean rooms and the rooftop bar and pool is awesome!
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
O buffet de café da manhã é frequentemente elogiado e o restaurante mexicano é um favorito comum, enquanto outros estabelecimentos e bebidas recebem opiniões variadas. O sistema tudo incluído tem algumas exclusões notáveis (por exemplo, bebidas premium), o jantar geralmente requer reserva, é necessário assinar contas e o serviço de quarto/levar comida para os quartos não é oferecido.
Avaliações dos hóspedes relacionadas
8
Sharicka
31 de jul. de 2025
·
A estadia foi de 5 noites
Pros: great location, staff were greatly , clean, all inclusive. Adults only and accommodated sister resort not having available times for massages, massages available at property were good. Cons: unable to bring food back to your room, no room service, very small pool, not enough seating on top deck, food was okay at best, premium liquor not included, most meals were served lukewarm, some “hot” items weren’t even Luke warm, excursions weren’t explained in detail, weren’t told about exclusions for excursion and time was for excursion was almost 3 hours longer than what we were told.
Pros: great location, staff were greatly , clean, all inclusive. Adults only and accommodated sister resort not having available times for massages, massages available at property were good. Cons: unable to bring food back to your room, no room service, very small pool, not enough seating on top deck, food was okay at best, premium liquor not included, most meals were served lukewarm, some “hot” items weren’t even Luke warm, excursions weren’t explained in detail, weren’t told about exclusions for excursion and time was for excursion was almost 3 hours longer than what we were told.
10
Katlin Marie
13 de nov. de 2025
·
A estadia foi de 4 noites
The room was beautiful, staff was amazing and very friendly. Breakfast, roof top bar/restaurant, Asian and Italian food was incredible. The hotel was walking distance to 5th Ave with adorable shops!
The room was beautiful, staff was amazing and very friendly. Breakfast, roof top bar/restaurant, Asian and Italian food was incredible. The hotel was walking distance to 5th Ave with adorable shops!
8
Sidney
8 de fev. de 2025
·
A estadia foi de 9 noites
DJ way too loud on the rooftop. It's the only place you can lay out to get sun... the music is at Dance Club volume for most of the day-with no one dancing. There is nowhere to get away from the loud music...not relaxing for an adults only Hotel. Great chef for the Italian and Asian offerings-good service! The Mexican restaurant items were good however the service was not. Rooms smelled very musty and it was a hassle to get the hotel staff to lower the air conditioning temp to a comfortable level.
DJ way too loud on the rooftop. It's the only place you can lay out to get sun... the music is at Dance Club volume for most of the day-with no one dancing. There is nowhere to get away from the loud music...not relaxing for an adults only Hotel. Great chef for the Italian and Asian offerings-good service! The Mexican restaurant items were good however the service was not. Rooms smelled very musty and it was a hassle to get the hotel staff to lower the air conditioning temp to a comfortable level.
8
Dionisis
1 de jan. de 2026
·
A estadia foi de 6 noites
The room was really nice and spacious and cleaning staff very polite. We had food at two restaurants. The Mexican one was much better, food was tasty but service was lazy (asked twice for our drinks which arrived after our starter and then had to ask for glasses for the water). The roof garden restaurant had really awful food. Can’t find a positive to say.
The room was really nice and spacious and cleaning staff very polite. We had food at two restaurants. The Mexican one was much better, food was tasty but service was lazy (asked twice for our drinks which arrived after our starter and then had to ask for glasses for the water). The roof garden restaurant had really awful food. Can’t find a positive to say.
8
Hugo
3 de mai. de 2025
·
A estadia foi de 4 noites
No es todo incluido, algunas cosas del menú estan excluídas, las camas del roof top estan excluídas ect
No es todo incluido, algunas cosas del menú estan excluídas, las camas del roof top estan excluídas ect
8
Khalil
8 de nov. de 2025
·
A estadia foi de 7 noites
Rooms were big and spacious. Noise from the streets were a bit loud, but didn’t ruin the experience. Beach access was pretty close, very short walk. Food was pretty good! Breakfast buffet was great! Wish they had a lunch buffet but Rooftop food was our fav! Only downside was they only had 3 restaurants to choose from for dinner. More options would’ve been nice but not a deal breaker. Staff were friendly. The spa was amazing!
Rooms were big and spacious. Noise from the streets were a bit loud, but didn’t ruin the experience. Beach access was pretty close, very short walk. Food was pretty good! Breakfast buffet was great! Wish they had a lunch buffet but Rooftop food was our fav! Only downside was they only had 3 restaurants to choose from for dinner. More options would’ve been nice but not a deal breaker. Staff were friendly. The spa was amazing!
6
Vegard
14 de nov. de 2025
·
A estadia foi de 6 noites
Helt greit hotell – verken mer eller mindre. Vi hadde all inclusive, og det leverte dessverre langt under forventningene. Maten var generelt lite appetittvekkende, og mange av rettene var ikke inkludert i pakken, men kostet ekstra. Vin var ikke opplyst som inkludert noe sted – tvert imot stod den kun listet med høye priser. Da vi spurte, fikk vi riktignok husets vin, men med en litt sur mine. Hotellet reklamerer med tre restauranter, men i realiteten er det kun én meksikansk restaurant som holder åpent hver dag. Frokostsalen gjøres om til italiensk og asiatisk annenhver kveld, og på mandager er alt annet enn den meksikanske stengt. Det var også utfordrende å få bord. Minibaren besto av et par bokser brus og én øl – og det var det. Under måltidene var personalet så raske på å rydde at tallerkener ble tatt før vi var ferdige med å spise. Selve hotellet begynner også å bære preg av slitasje og kunne hatt godt av en oppgradering. De ansatte var hyggelige og imøtekommende, men fremstod generelt uorganiserte.
Helt greit hotell – verken mer eller mindre. Vi hadde all inclusive, og det leverte dessverre langt under forventningene. Maten var generelt lite appetittvekkende, og mange av rettene var ikke inkludert i pakken, men kostet ekstra. Vin var ikke opplyst som inkludert noe sted – tvert imot stod den kun listet med høye priser. Da vi spurte, fikk vi riktignok husets vin, men med en litt sur mine. Hotellet reklamerer med tre restauranter, men i realiteten er det kun én meksikansk restaurant som holder åpent hver dag. Frokostsalen gjøres om til italiensk og asiatisk annenhver kveld, og på mandager er alt annet enn den meksikanske stengt. Det var også utfordrende å få bord. Minibaren besto av et par bokser brus og én øl – og det var det. Under måltidene var personalet så raske på å rydde at tallerkener ble tatt før vi var ferdige med å spise. Selve hotellet begynner også å bære preg av slitasje og kunne hatt godt av en oppgradering. De ansatte var hyggelige og imøtekommende, men fremstod generelt uorganiserte.
10
Sean
11 de nov. de 2025
·
A estadia foi de 10 noites
Breakfast was excellent. Views from the rooftop were good. Staff were helpful and friendly.
Breakfast was excellent. Views from the rooftop were good. Staff were helpful and friendly.
10
April
30 de dez. de 2025
·
A estadia foi de 3 noites
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
The staff was friendly. The lobby bartenders were great. The rooms were spacious and clean. The gym was decent size, and appropriate for the number of rooms. The hotel was in a great location! You could walk to the beach or to 5th avenue where many of the restaurants are. You could also walk to the ferry terminal to go to Cozumel. For the price paid, the property had great value and we would definitely visit again. The property isn't all inclusive for everyone and you have to opt in to a certain package. There are different packages and depending on which one you pick you'll get a different wristband. What we were entitled to based on our package was hard to remember, but we eventually figured it out. Since the all inclusive was not standard, there are checks that are delivered at the end of each meal (not including the breakfast buffet) that you have to sign and you can't just walk away. We found that to be annoying at times when we wanted to head out and couldn't find anyone to help.
6
Sagrario Cordova
30 de dez. de 2025
·
A estadia foi de 3 noites
Perfect location, staff and cleanliness. What I don’t understand is why they have an all inclusive package when in reality it’s NOT an all inclusive. I’ve been staying here for the past 5 years or so with my husband but you’ve lost a client. Only half of your menu is included!
Perfect location, staff and cleanliness. What I don’t understand is why they have an all inclusive package when in reality it’s NOT an all inclusive. I’ve been staying here for the past 5 years or so with my husband but you’ve lost a client. Only half of your menu is included!
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
8
Rosana
15 de mai. de 2026
·
A estadia foi de 4 noites
Apesar do quarto estar sempre limpo o cheiro de mofo (principalmente nos lençóis e fronhas da cama) me incomodaram muito… eu já fiquei em vários hotéis à beira da praia mas nunca senti tanto cheiro de mofo como nesse hotel… tive a sensação que o quarto em que fomos acomodados estava fechado há muito tempo. Mas café da manhã muito bom e funcionários muito prestativos
Apesar do quarto estar sempre limpo o cheiro de mofo (principalmente nos lençóis e fronhas da cama) me incomodaram muito… eu já fiquei em vários hotéis à beira da praia mas nunca senti tanto cheiro de mofo como nesse hotel… tive a sensação que o quarto em que fomos acomodados estava fechado há muito tempo. Mas café da manhã muito bom e funcionários muito prestativos
10
Daniela
3 de abr. de 2026
·
A estadia foi de 1 noite
Quarto grande, lindo e limpo. Hotel surpreendente. Não esperava muito e ele é lindo e confortável. Tem um rooftop animado e lindo, que salvou o dia, pois a praia estava puro sargaço! Hotel conveniente, seguro. Ha poucos metros da 5a av onde tem lojas e restaurantes. Ótima localização. Muito bom.
Quarto grande, lindo e limpo. Hotel surpreendente. Não esperava muito e ele é lindo e confortável. Tem um rooftop animado e lindo, que salvou o dia, pois a praia estava puro sargaço! Hotel conveniente, seguro. Ha poucos metros da 5a av onde tem lojas e restaurantes. Ótima localização. Muito bom.
10
Carlos
9 de nov. de 2025
·
A estadia foi de 3 noites
Tudo maravilhoso.
Tudo maravilhoso.
6
Edvaldo
16 de out. de 2025
·
A estadia foi de 3 noites
Equipe da recepção simpática e atenciosa, quarto grande e espaçoso, porém a cama não é confortável, ficamos em dois quartos diferentes ( trocamos por uma necessidade de infra estrutura) e nos dois quartos os colchões precisam ser trocados . No café da manhã sentimos falta de um café expresso ou regular ( sem ser americano )
Equipe da recepção simpática e atenciosa, quarto grande e espaçoso, porém a cama não é confortável, ficamos em dois quartos diferentes ( trocamos por uma necessidade de infra estrutura) e nos dois quartos os colchões precisam ser trocados . No café da manhã sentimos falta de um café expresso ou regular ( sem ser americano )
10
Wendy
29 de set. de 2025
·
A estadia foi de 7 noites
Excelente ! O quarto era limpo e bem confortável, ótima localização, a comida e drinks muito bem feitos e o atendimento também excelente
Excelente ! O quarto era limpo e bem confortável, ótima localização, a comida e drinks muito bem feitos e o atendimento também excelente
Políticas da propriedade
Check-in
Check-out
De 15:00 a 00:00
Antes das 12:00
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Está a considerar este hotel para a sua viagem a Playa del Carmen?
Qual é o preço típico das tarifas de quarto no The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive em Playa del Carmen nos próximos meses?
Nos próximos 60–90 dias, as tarifas de quarto no The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive em Playa del Carmen costumam rondar os US$ 97 por noite para dois hóspedes, variando entre US$ 84 e US$ 156 em datas de pico.
Qual é a melhor altura para visitar o The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive se pretendo evitar multidões?
A procura no The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive em Playa del Carmen atinge o pico em dezembro e atinge o nível mais baixo em junho. Planeie uma visita em junho para uma experiência mais tranquila; dezembro é o mês mais concorrido para os viajantes.
O que há nas proximidades e que tipo de estadia posso esperar no The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive em Playa del Carmen?
Localizado em Quintana Roo, o The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive em Playa del Carmen situa-se a poucos passos da Quinta Avenida, da Praia Mamitas e do Centro Comercial Quinta Alegría, tornando-o ideal para passeios à beira-mar e noites na cidade. Os temas do hotel giram em torno de Praia/Costa e Spa/Relaxamento, sendo assim adequado para escapadelas românticas ou de luxo.
Qual é o mês mais barato para reservar um quarto no The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive em Playa del Carmen?
Setembro é o mês mais barato para ficar no The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive em Playa del Carmen, com uma média de US$ 127 por noite; janeiro é o mais caro em US$ 257. As tarifas mais baixas de setembro acontecem mesmo com junho sendo o mês mais tranquilo.
Como se comparam os preços do The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive com os de outros hotéis em Playa del Carmen?
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive em Playa del Carmen é mais barato do que 4 de 10 hotéis comparáveis nas proximidades, com uma média típica de US$ 169 por noite, em comparação com cerca de US$ 148 para os concorrentes.
Como é que o preço por noite em The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive em Playa del Carmen se compara com as últimas semanas?
O preço atual no The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive em Playa del Carmen é US$ 127 por noite para dois hóspedes, o que é elevado para este hotel: cerca de 15% acima da sua média US$ 109 nos últimos 60 dias. A maioria das noites nesse período situou-se entre US$ 88 e US$ 163.
Preços para as próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-19: 127.96999772109984USD
- 2026-09-20: 126.96999914321898USD
- 2026-09-21: 126.96999914321898USD
- 2026-09-22: 126.96999914321898USD
- 2026-09-23: 126.90411434936523USD
- 2026-09-24: 126.90411434936523USD
- 2026-09-25: 126.90411434936523USD
- 2026-09-26: 126.6031006248474USD
- 2026-09-27: 127.82122052078246USD
- 2026-09-28: 127.96999772109984USD
- 2026-09-29: 126.96999914321898USD
- 2026-09-30: 128.9699962989807USD
- 2026-10-01: 127.96999772109984USD
- 2026-10-02: 127.96999772109984USD
- 2026-10-03: 126.96999914321898USD
- 2026-10-04: 113.18778130187988USD
- 2026-10-05: 119.97000034027099USD
- 2026-10-06: 93.96999352645874USD
- 2026-10-07: 93.96999352645874USD
- 2026-10-08: 119.97000034027099USD
- 2026-10-09: 119.97000034027099USD
- 2026-10-10: 119.97000034027099USD
- 2026-10-11: 113.3835702758789USD
- 2026-10-12: 119.97000034027099USD
- 2026-10-13: 118.96999300460814USD
- 2026-10-14: 119.97000034027099USD
- 2026-10-15: 119.97000034027099USD
- 2026-10-16: 115.96999727096556USD
- 2026-10-17: 119.97000034027099USD
- 2026-10-18: 115.96999727096556USD
- 2026-10-19: 114.9699986930847USD
- 2026-10-20: 116.96999584884642USD
- 2026-10-21: 93.96999352645874USD
- 2026-10-22: 93.96999352645874USD
- 2026-10-23: 116.96999584884642USD
- 2026-10-24: 93.96999352645874USD
- 2026-10-25: 93.96999352645874USD
- 2026-10-26: 93.96999352645874USD
- 2026-10-27: 117.96999442672728USD
- 2026-10-28: 119.97000034027099USD
- 2026-10-29: 99.96999375152588USD
- 2026-10-30: 100.97000108718872USD
- 2026-10-31: 115.96999727096556USD
- 2026-11-01: 131.96999203262328USD
- 2026-11-02: 131.96999203262328USD
- 2026-11-03: 131.96999203262328USD
- 2026-11-04: 131.96999203262328USD
- 2026-11-05: 131.96999203262328USD
- 2026-11-06: 131.96999203262328USD
- 2026-11-07: 131.96999203262328USD
- 2026-11-08: 131.96999203262328USD
- 2026-11-09: 131.96999203262328USD
- 2026-11-10: 131.96999203262328USD
- 2026-11-11: 131.96999203262328USD
- 2026-11-12: 131.96999203262328USD
- 2026-11-13: 131.96999203262328USD
- 2026-11-14: 132.05700059661865USD
- 2026-11-15: 131.96999203262328USD
- 2026-11-16: 131.96999203262328USD
- 2026-11-17: 131.96999203262328USD
- 2026-11-18: 131.96999203262328USD
- 2026-11-19: 131.96999203262328USD
Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática. No check-in, todos os clientes, incluindo crianças, terão de apresentar um documento de identificação válido emitido pelo governo.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito e numerário
- O alojamento dispõe do seguinte elemento de segurança: extintor.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- Nota: as normas culturais e as políticas aplicáveis aos clientes poderão variar consoante o país e o alojamento. As políticas apresentadas são fornecidas pelo alojamento.
- A piscina está aberta das 8:00 às 22:00.
- Terá de efetuar uma reserva se quiser desfrutar de massagens ou aceder a tratamentos de spa. As reservas poderão ser efetuadas contactando Este hotel antes da chegada, utilizando as informações que constam na sua confirmação de reserva.
- Não é permitida a estadia de pessoas com idade inferior a 18 anos neste alojamento só para adultos.
- Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.
- Tarifa de pequeno-almoço buffet: 10 USD por pessoa (valor aproximado)
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Banheira de hidromassagem/Jacúzi
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Centro de negócios
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Wi-fi gratuito