The Westin Cozumel
158 US$
/ noche
Promedio para septiembre
Precios para The Westin Cozumel
Selecciona fechas para ver precios y disponibilidad
158 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En The Westin Cozumel, los precios por noche son de 141 US$ de media en el mes más barato (octubre) y de 231 US$ en el mes más caro (diciembre), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 183 US$ |
| febrero | 215 US$ |
| marzo | 219 US$ |
| abril | 209 US$ |
| mayo | 166 US$ |
| junio | 175 US$ |
| julio | 206 US$ |
| agosto | 219 US$ |
| septiembre | 158 US$ |
| octubre | 141 US$ |
| noviembre | 199 US$ |
| diciembre | 231 US$ |
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sept · 158 US$
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Más caro: diciembre (aprox. 231 US$)
Más barato: octubre (aprox. 141 US$)
Acerca de esta propiedad
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece una piscina al aire libre, sauna y gimnasio abierto las 2...
Servicios
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece una piscina al aire libre, sauna y gimnasio abierto las 24 horas. Otros servicios de este complejo incluyen conexión a Internet wifi gratis, servicios de conserjería y servicio de cuidado infantil (de pago).
Servicios empresariales
Tendrás conexión a Internet por cable gratis, un centro de negocios y check-out exprés a tu disposición. Las instalaciones para eventos de este complejo turístico incluyen centro de conferencias y salas de reuniones. Hay un aparcamiento sin asistencia gratuito disponible.
Comida
Si tienes ganas de comer algo de cocina local e internacional, ve a Cuzamil, uno de los 2 restaurantes de este complejo turístico, o simplemente llama al servicio de habitaciones las 24 horas. Relájate con un refresco del bar junto a la piscina o de uno de los 2 bares con salón. Se ofrece un desayuno bufé todos los días de 07:00 a 11:00 con un coste adicional.
Habitaciones
Disfruta de una agradable estancia en una de las 152 habitaciones con televisión LED. Se ofrece una conexión a Internet por cable y wifi gratis. El baño privado con ducha y bañera combinadas está provisto de artículos de higiene personal gratuitos y secadores de pelo. Entre las comodidades, se incluyen caja fuerte, escritorio y teléfono.
Ubicación
The Westin Cozumel se encuentra en en Zona Hotelera Norte (Cozumel), a apenas diez minutos en coche de Parque Benito Juárez y Iglesia de San Miguel. Además, este complejo de playa se encuentra a 7,7 km de Nado con rayas Stingray Beach y a 14 km de Parque Nacional Chankanaab.
Qué hay cerca
Playa San Juan(1.1 millas)
Villa Maya(1.9 millas)
Monumento al mestizaje(2.6 millas)
Los Cinco Soles(2.8 millas)
Museo Cozumel(2.9 millas)
Malecón San Miguel(2.9 millas)
Terminal marítima de Cozumel(3.1 millas)
Terminal Marítima de Cozumel(3.1 millas)
Parque Benito Juárez(3.3 millas)
Plaza central(3.3 millas)
Monumento a Rafael Melgar(3.4 millas)
Museo de la Isla de Cozumel(3.4 millas)
Terminal de Cruceros Punta Langosta(3.4 millas)
Iglesia de San Miguel(3.5 millas)
Palacio Municipal(3.8 millas)
El aeropuerto más práctico para llegar a The Westin Cozumel se encuentra en Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(3.8 millas)
Aparcamiento
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Mostrador turístico
Ubicación
Carretera Costera Norte Km 4.8, Zona Hotelera Norte, San Miguel de Cozumel, Estado de Quintana Roo, México
Playa San Juan (1.1 millas)
Villa Maya (1.9 millas)
Monumento al mestizaje (2.6 millas)
Los Cinco Soles (2.8 millas)
Museo Cozumel (2.9 millas)
Malecón San Miguel (2.9 millas)
Opciones de habitación
14
Suite, 1 habitación, vistas al mar
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
624 ft²
Terraza o patioConexión Wi-Fi (gratuita)Baño privadoCuna(s) (gratis)
5
Suite junior, 2 camas de matrimonio, vistas al mar
Detalles de la oferta
2 Camas Dobles Grandes
Capacidad: 4
538 ft²
Terraza o patioConexión Wi-Fi (gratuita)Baño privadoCuna(s) (gratis)
6
Suite presidencial, 1 habitación, vistas al mar
Detalles de la oferta
1 Cama Doble
Capacidad: 2
1313 ft²
BalcónConexión Wi-Fi (gratuita)Baño privadoCuna(s) (gratis)
8
Suite junior, 1 cama de matrimonio grande, vistas al mar
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
538 ft²
Terraza o patioConexión Wi-Fi (gratuita)Baño privadoCuna(s) (gratis)
5
Suite estudio, 1 cama de matrimonio grande, frente al mar
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
883 ft²
BalcónConexión Wi-Fi (gratuita)Baño privadoCuna(s) (gratis)
5
Habitación clásica, 2 camas de matrimonio, balcón
Detalles de la oferta
2 Camas Dobles Grandes
Capacidad: 4
452 ft²
BalcónConexión Wi-Fi (gratuita)Baño privadoCuna(s) (gratis)
8
Habitación clásica, 1 cama de matrimonio grande, balcón
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
452 ft²
BalcónBalcón o terrazaConexión Wi-Fi (gratuita)Baño privadoCuna(s) (gratis)
12
Suite junior, 1 habitación, vistas al mar
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
624 ft²
Terraza o patioConexión Wi-Fi (gratuita)Baño privadoCuna(s) (gratis)
7
Habitación clásica, 1 cama de matrimonio grande, vistas al mar
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
409 ft²
Conexión Wi-Fi (gratuita)Baño privadoCuna(s) (gratis)
Reseñas de los huéspedes sobre The Westin Cozumel
8.5
Muy bueno
Basado en 1002 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En The Westin Cozumel, los viajeros destacan su tranquila ubicación frente a la playa, con vistas agradables y la posibilidad de hacer snorkel directamente desde la propiedad, además de un personal generalmente amable y un buffet de desayuno muy valorado que ayuda a empezar el día con buen pie.
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Opiniones de los huéspedes
En The Westin Cozumel, los viajeros destacan su tranquila ubicación frente a la playa, con vistas agradables y la posibilidad de hacer snorkel directamente desde la propiedad, además de un personal generalmente amable y un buffet de desayuno muy valorado que ayuda a empezar el día con buen pie.
Las opiniones sobre la restauración son variadas, con opciones limitadas en el lugar, comidas ocasionalmente lentas o insípidas, y confusión con respecto a la facturación del todo incluido y la necesidad de firmar comprobantes. Algunos huéspedes informan de un olor persistente en el vestíbulo, servicio de habitaciones o reposición de toallas inconsistente, y problemas de mantenimiento ocasionales, como fallos en el agua caliente o el aire acondicionado. La playa es pequeña y rocosa en algunas zonas, con sombra o tumbonas limitadas, y el ambiente es muy tranquilo, con poca animación nocturna; el hotel está al norte de la ciudad, aunque hay taxis disponibles fácilmente. Espere una estancia relajada frente al mar, con excelentes oportunidades de snorkel, noches tranquilas y algunas concesiones operativas.
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Instalaciones
Complejo frente a la playa de tamaño compacto con buen snorkel justo al salir del hotel, equipo no motorizado gratuito, dos piscinas, incluyendo una zona de adultos en la azotea, y un spa bien valorado. La sombra y las tumbonas pueden ser escasas, las piscinas no están climatizadas y no hay hidromasajes, y hay poca o ninguna animación nocturna.
Reseñas de huéspedes relacionadas
8
Hillary
29 feb 2024
·
Se alojó 4 noches
I stayed with my 2 sisters for 4 nights with the all-inclusive option. We had an amazing time. The food was delicious. There was a breakfast buffet, a lunch snack bar, and 2 dining options. We were very satisfied with all options and the quality of the food. We used the AMSTAR representative, named Banner, to book excursions. He made everything super easy. The snorkeling at the property was AMAZING and so pretty. We used the free daily kayak and snorkeling daily. We will be back.
I stayed with my 2 sisters for 4 nights with the all-inclusive option. We had an amazing time. The food was delicious. There was a breakfast buffet, a lunch snack bar, and 2 dining options. We were very satisfied with all options and the quality of the food. We used the AMSTAR representative, named Banner, to book excursions. He made everything super easy. The snorkeling at the property was AMAZING and so pretty. We used the free daily kayak and snorkeling daily. We will be back.
10
Andrew
8 jul 2025
·
Se alojó 6 noches
A very nice first stay at this hotel. Out third trip overall to Cozumel. We took the all inclusive option because we knew we’d be eating the majority of our meals at the hotel. Three good options for food, our favorite being Cuzamil restaurant. The lava cake dessert is amazing. Good lagoon and great snorkeling at this resort. Taxis were always accessible and waiting out front when we wanted to go and shop in town. Our servers Alex and Efren were amazing and made this such a great stay. I do note the musty smell in the lobby a bit, due to the humidity One suggestion I would have is the hotel needs maybe 10 more umbrellas outside for patrons. There were around 10 or so but the property needs 20. All in all a great stay though
A very nice first stay at this hotel. Out third trip overall to Cozumel. We took the all inclusive option because we knew we’d be eating the majority of our meals at the hotel. Three good options for food, our favorite being Cuzamil restaurant. The lava cake dessert is amazing. Good lagoon and great snorkeling at this resort. Taxis were always accessible and waiting out front when we wanted to go and shop in town. Our servers Alex and Efren were amazing and made this such a great stay. I do note the musty smell in the lobby a bit, due to the humidity One suggestion I would have is the hotel needs maybe 10 more umbrellas outside for patrons. There were around 10 or so but the property needs 20. All in all a great stay though
8
Marlise
2 ago 2024
·
Se alojó 7 noches
Enjoy the beach area and snorkeling . Beautiful sea life . The pool on the roof for adults was amazing refreshing and very clean and quiet . Will be back 2 nd time staying here . Friendly staff also .
Enjoy the beach area and snorkeling . Beautiful sea life . The pool on the roof for adults was amazing refreshing and very clean and quiet . Will be back 2 nd time staying here . Friendly staff also .
10
Renato Alfredo Sanchez
17 oct 2023
·
Se alojó 4 noches
Very nice hotel, quite and tranquil, and very clean. The staff provided outstanding services. The beach is nice but a little small and can get crowded at times. The beach has a lot of rocks and is not easy to walk on. However, other wonderful beaches are a short walk north. The gym is a little small and the hotel does not have bicycles for guests, like other hotels do.
Very nice hotel, quite and tranquil, and very clean. The staff provided outstanding services. The beach is nice but a little small and can get crowded at times. The beach has a lot of rocks and is not easy to walk on. However, other wonderful beaches are a short walk north. The gym is a little small and the hotel does not have bicycles for guests, like other hotels do.
10
Sergio Damian
15 feb 2026
·
Se alojó 2 noches
El hotel tiene una playa privada muy tranquila. Cuentas con 2 albercas generales y una alberca en tu cabaña (solo habitación cabaña). Te brindan equipo para snorkel y kayak; los restaurantes están excelentes en su calidad de comida y atención
El hotel tiene una playa privada muy tranquila. Cuentas con 2 albercas generales y una alberca en tu cabaña (solo habitación cabaña). Te brindan equipo para snorkel y kayak; los restaurantes están excelentes en su calidad de comida y atención
10
Joshua
9 abr 2023
·
Se alojó 5 noches
Great snorkeling, convenient location and good food. They need more pool and beach chairs but still had a great time using both.
Great snorkeling, convenient location and good food. They need more pool and beach chairs but still had a great time using both.
6
Derek
14 abr 2025
·
Se alojó 3 noches
The staff were awesome and really took care of us. We stayed in a suite, the view and size were both great. Downside would be the ocean access and no entertainment at night.
The staff were awesome and really took care of us. We stayed in a suite, the view and size were both great. Downside would be the ocean access and no entertainment at night.
10
Marjorie
12 mar 2023
·
Se alojó 7 noches
The resort is clean and has good snorkeling area in front of the Gaviotas restaurant. The water is so clear, and we really enjoyed our daily breakfast included in our stay. Special thanks to the wonderful staff in the Gaviotas. We had a corner balcony room on the 8th floor and it was so beautiful and we spent a lot of time there watching sunsets. The Sky Lounge is fabulous. You have to see it! Some opportunities for improvement - the beach area is lacking shade options. There were only 3 umbrellas in the beach and the sun is really strong. A few palm trees offer shade but not enough. Thanks again!
The resort is clean and has good snorkeling area in front of the Gaviotas restaurant. The water is so clear, and we really enjoyed our daily breakfast included in our stay. Special thanks to the wonderful staff in the Gaviotas. We had a corner balcony room on the 8th floor and it was so beautiful and we spent a lot of time there watching sunsets. The Sky Lounge is fabulous. You have to see it! Some opportunities for improvement - the beach area is lacking shade options. There were only 3 umbrellas in the beach and the sun is really strong. A few palm trees offer shade but not enough. Thanks again!
10
Saul
30 jul 2025
·
Se alojó 3 noches
Un hotel para descansar y relajarte, el personal muy amable y las instalaciones muy bien. gracias por hacer de nuestra estancia toda una comodidad. La playa es maravillosa y limpia, puedes nadar y hacer snorkel
Un hotel para descansar y relajarte, el personal muy amable y las instalaciones muy bien. gracias por hacer de nuestra estancia toda una comodidad. La playa es maravillosa y limpia, puedes nadar y hacer snorkel
8
Kevin Richard
29 nov 2024
·
Se alojó 3 noches
We stayed for 3 nights and really enjoyed our stay. The staff is incredibly kind and helpful. Always Going out of their way to make sure all our needs were met. This is a small quiet resort, which we liked, because we have 2 little kids. The food was decent. Never seemed to come out hot. And quality was lacking. But the service made up for it. The drinks were strong. There was plenty to do from snorkeling, kayaking, playing in the little waves. They have a hut with services right there on the property to book sailing, jet skis, scuba, etc… Very disappointed the pools are not heated and are VERY cold. No one was in the pools except some kids. There are also no hot tubs. The adults only pool upstairs has great views but was underwhelming. Not very clean and pool was freezing. We used the kids club for a few hours per day but there is not much structure or activities. It’s also a pretty small room and no outside area. They don’t provide water bottles or snacks for the kids which we found surprising. We used to spa, we did a couples massage. We loved this. The staff was amazing, the massage was fantastic and then a private bath with mimosas on the balcony. All in all we had a great stay, but next time would look for somewhere with heated pools, hot tubs, and a better food selection/quality.
We stayed for 3 nights and really enjoyed our stay. The staff is incredibly kind and helpful. Always Going out of their way to make sure all our needs were met. This is a small quiet resort, which we liked, because we have 2 little kids. The food was decent. Never seemed to come out hot. And quality was lacking. But the service made up for it. The drinks were strong. There was plenty to do from snorkeling, kayaking, playing in the little waves. They have a hut with services right there on the property to book sailing, jet skis, scuba, etc… Very disappointed the pools are not heated and are VERY cold. No one was in the pools except some kids. There are also no hot tubs. The adults only pool upstairs has great views but was underwhelming. Not very clean and pool was freezing. We used the kids club for a few hours per day but there is not much structure or activities. It’s also a pretty small room and no outside area. They don’t provide water bottles or snacks for the kids which we found surprising. We used to spa, we did a couples massage. We loved this. The staff was amazing, the massage was fantastic and then a private bath with mimosas on the balcony. All in all we had a great stay, but next time would look for somewhere with heated pools, hot tubs, and a better food selection/quality.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Muchos huéspedes encuentran que la propiedad está limpia, pero el servicio de habitaciones es inconsistente, con falta o retraso en la reposición de toallas y problemas ocasionales de limpieza en la piscina. Se observa un olor persistente a humedad o alcantarillado en el vestíbulo, junto con problemas de mantenimiento esporádicos.
Reseñas de huéspedes relacionadas
8
Angelia
23 ago 2025
·
Se alojó 7 noches
Housekeeping needs to do a little more, but overall a clwan room
Housekeeping needs to do a little more, but overall a clwan room
10
Angelica Stach
25 oct 2025
·
Se alojó 7 noches
Staff was extremely friendly and the hotel was clean and well maintained
Staff was extremely friendly and the hotel was clean and well maintained
4
Alyssa
31 dic 2024
·
Se alojó 6 noches
Room was not cleaned more than a couple times during our 6 day stay. Beach chairs were not available for everyone promoting actual verbal altercations between guests that the resort did nothing about. Beach towels required a card each time and they never had towels.
Room was not cleaned more than a couple times during our 6 day stay. Beach chairs were not available for everyone promoting actual verbal altercations between guests that the resort did nothing about. Beach towels required a card each time and they never had towels.
10
GILBERTO
4 ago 2025
·
Se alojó 4 noches
The ocean view was great from the 6th floor and the room was clean and stocked. Snorkeling right off the property is great and somewhat addicting. The staff is friendly and hard hard working: Alex at the snack bar kept us fed and hydrated and was very available and attentive. Vicky, also at the snack bar has a great personality and treated us well. Rosendo and dinner is very professional and provides top notch service. I can't say enough about the entire staff as they are all very helpful and friendly. Areas for improvement was the pool as it had debri and was not kept clean during the day. The barking pets was something I could do without.
The ocean view was great from the 6th floor and the room was clean and stocked. Snorkeling right off the property is great and somewhat addicting. The staff is friendly and hard hard working: Alex at the snack bar kept us fed and hydrated and was very available and attentive. Vicky, also at the snack bar has a great personality and treated us well. Rosendo and dinner is very professional and provides top notch service. I can't say enough about the entire staff as they are all very helpful and friendly. Areas for improvement was the pool as it had debri and was not kept clean during the day. The barking pets was something I could do without.
6
Kristin Kincheloe
25 mar 2024
·
Se alojó 6 noches
This hotel was nothing special. The food was not great, the drinks were terrible. And FOUR times, housekeeping came and cleaned my room and left 0 towels. Took all the dirty ones and didn't replace them. It was bizarre. And then I called the "service express" number and no one answered. Literally 4 days out of 6. I won't be back.
This hotel was nothing special. The food was not great, the drinks were terrible. And FOUR times, housekeeping came and cleaned my room and left 0 towels. Took all the dirty ones and didn't replace them. It was bizarre. And then I called the "service express" number and no one answered. Literally 4 days out of 6. I won't be back.
10
Gisela
7 dic 2023
·
Se alojó 14 noches
The Westin is a beautiful property, and an easy spot for snorkeling. The only negative is the moldy, mildewy smell in the big lobby.
The Westin is a beautiful property, and an easy spot for snorkeling. The only negative is the moldy, mildewy smell in the big lobby.
6
Todd
30 ene 2025
·
Se alojó 5 noches
We stayed here about three years ago, and the property was immaculate. Everything was spotless and beautifully maintained. However, the property’s upkeep has deteriorated significantly since then. The bathroom tiles are missing, and the pool is dirty. It doesn’t feel the same quality as when we first stayed here.
We stayed here about three years ago, and the property was immaculate. Everything was spotless and beautifully maintained. However, the property’s upkeep has deteriorated significantly since then. The bathroom tiles are missing, and the pool is dirty. It doesn’t feel the same quality as when we first stayed here.
6
Serdar
28 nov 2025
·
Se alojó 4 noches
Lobby. The hotel needs to do something about the smell.
Lobby. The hotel needs to do something about the smell.
8
Keith Owen
25 feb 2025
·
Se alojó 4 noches
Rooms were lovely with a beautiful view of the water, but the room lacked a hair dryer, hand towels & wash cloths.
Rooms were lovely with a beautiful view of the water, but the room lacked a hair dryer, hand towels & wash cloths.
6
Melissa
22 nov 2024
·
Se alojó 3 noches
The sewer smell ruined it for me. Really out of control in the facility.
The sewer smell ruined it for me. Really out of control in the facility.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son generalmente espaciosas y cómodas, con vistas al mar y aire acondicionado potente, y a muchos les gustan las camas. Algunos informan de paredes finas y transmisión de ruido, problemas ocasionales con el aire acondicionado o el agua caliente, y conexión Wi-Fi que puede ser irregular.
Reseñas de huéspedes relacionadas
8
Robert
16 feb 2024
·
Se alojó 5 noches
Our stay was wonderful. Always room on beach to sit and enjoy the beach. Room clean and comfortable. Views awesome from waterfront balcony. Only issue is you can hear talking, noise from adjoining room. Not very good insulation.
Our stay was wonderful. Always room on beach to sit and enjoy the beach. Room clean and comfortable. Views awesome from waterfront balcony. Only issue is you can hear talking, noise from adjoining room. Not very good insulation.
10
Melissa
12 feb 2025
·
Se alojó 5 noches
AMAZING! Attentive, caring staff. Best breakfast on the island!
AMAZING! Attentive, caring staff. Best breakfast on the island!
10
Paul
24 feb 2025
·
Se alojó 7 noches
Love the room with amazing views!
Love the room with amazing views!
6
Lina
18 feb 2026
·
Se alojó 4 noches
La habitacion, no habia agua caliente y el agua se salia denla regadera. El primer dia no me reemplazaron las tohallas mojadas por el regerobdw agua en el piso del baño.
La habitacion, no habia agua caliente y el agua se salia denla regadera. El primer dia no me reemplazaron las tohallas mojadas por el regerobdw agua en el piso del baño.
10
Ethan Gary
28 jul 2025
·
Se alojó 6 noches
Beautiful rooms, amazing AC, good choice of food and drinks.
Beautiful rooms, amazing AC, good choice of food and drinks.
10
Ignacio
19 feb 2025
·
Se alojó 4 noches
Rooms are very, very nice, view from the rooms is excellent and staff is really friendly. Beds are AMAZING. There's an actual stretch of sandy beach and snorkelling in front of the hotel is very nice. There is a problem with smell in the lobby. It's not bad, but you can tell they're trying to fight it. We tried only the breakfast buffet which is OK, we didn't stay for dinner in the hotel, there are very good options right across the street.
Rooms are very, very nice, view from the rooms is excellent and staff is really friendly. Beds are AMAZING. There's an actual stretch of sandy beach and snorkelling in front of the hotel is very nice. There is a problem with smell in the lobby. It's not bad, but you can tell they're trying to fight it. We tried only the breakfast buffet which is OK, we didn't stay for dinner in the hotel, there are very good options right across the street.
2
Doris Ijeoma
29 nov 2023
·
List of issues experienced: Took two hours and 30mins Charged my credit card twice Food was not good Room was cold, no heater. I had to run the shower for heat Walls are super thin, could heat the neighbor all night Fridge does not work Store does not have a lighter Wifi is terrible, I was unable to get work done Moved to a different room, same nonsense but this time, smoke detector was hanging of the wall and had no battery in it. Sad property and sadden i wasted my money here...i cannot believe this is a Westin
List of issues experienced: Took two hours and 30mins Charged my credit card twice Food was not good Room was cold, no heater. I had to run the shower for heat Walls are super thin, could heat the neighbor all night Fridge does not work Store does not have a lighter Wifi is terrible, I was unable to get work done Moved to a different room, same nonsense but this time, smoke detector was hanging of the wall and had no battery in it. Sad property and sadden i wasted my money here...i cannot believe this is a Westin
8
Holly
28 jul 2023
·
Se alojó 1 noche
Good hotel - wifi was spotty to download large files. Staff was very friendly. Rooms are large and comfortable
Good hotel - wifi was spotty to download large files. Staff was very friendly. Rooms are large and comfortable
2
Fengyuan
26 jul 2025
·
Se alojó 2 noches
Worst Westin I have stayed. Not worth the money at all, shouldn’t be a four star hotel. Lights broken, dirty bedsheet, AC not functioning properly(cannot adjust the temperature, either freezing cold, or turn it off), took forever for the staff to come fix all the issues, plenty of empty rooms still refuse to change a room for me. I stayed two nights, the light bulb got replaced on the second day, AC problem was not fixed at all.
Worst Westin I have stayed. Not worth the money at all, shouldn’t be a four star hotel. Lights broken, dirty bedsheet, AC not functioning properly(cannot adjust the temperature, either freezing cold, or turn it off), took forever for the staff to come fix all the issues, plenty of empty rooms still refuse to change a room for me. I stayed two nights, the light bulb got replaced on the second day, AC problem was not fixed at all.
10
Jorge Lopez
17 sept 2025
·
Se alojó 4 noches
Really nice environment, nice bed and comfortable. Close to everything
Really nice environment, nice bed and comfortable. Close to everything
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El servicio es frecuentemente elogiado por su amabilidad y atención en los restaurantes, la playa y la recepción. Sin embargo, los huéspedes también informan de lentitud en el servicio de los restaurantes y frustraciones con la facturación o el registro de entrada, con algunas interacciones poco amables.
Reseñas de huéspedes relacionadas
2
Karl
14 sept 2025
·
Se alojó 2 noches
Toda la estancia fue una pesadilla. El Personal de la recepción un desastre ! Y aunque tenia la reservación con precio fijo me querían cobrar más ! Ojo, que este hotel es absolutamente no recomendable !
Toda la estancia fue una pesadilla. El Personal de la recepción un desastre ! Y aunque tenia la reservación con precio fijo me querían cobrar más ! Ojo, que este hotel es absolutamente no recomendable !
10
Alfonso David Aragón
31 mar 2025
·
Se alojó 3 noches
El servicio es excelente, muy atentos, al pendiente y amables, Javier, Elena en la recepción, Paloma, Belem y todos meseros son espectaculares, atentos y serviciales y Virginia en el bar de la Playa es lo máximo. Gracias por hacernos sentir como en casa.
El servicio es excelente, muy atentos, al pendiente y amables, Javier, Elena en la recepción, Paloma, Belem y todos meseros son espectaculares, atentos y serviciales y Virginia en el bar de la Playa es lo máximo. Gracias por hacernos sentir como en casa.
2
Martin
5 dic 2024
·
Se alojó 1 noche
When we arrive the lady in the counter with a skull butterfly tattoo on her neck did not acknowledge us and keep talking to coworkers or on the phone. Untill a person behind the reception notice this and help us.
When we arrive the lady in the counter with a skull butterfly tattoo on her neck did not acknowledge us and keep talking to coworkers or on the phone. Untill a person behind the reception notice this and help us.
2
Merit
12 nov 2025
·
Se alojó 8 noches
Food always took a long time to get, came out cold and very bland. Had the all-inclusive package maybe that was the reason. Bought a bottle of wine for dinner one night, got a call on the phone when my wife and I were in bed saying I had to pay cash. That night, and the server was coming up to the room. Went down to the desk asked for a hold for charged room account. Hotel put $577.81 on hold on credit card. Paid off account at check out, hotel still kept $577.81. 10 days later and calling hotel 3 times still will not release money. Worst hotel experience in my life, I'm 63 years old.
Food always took a long time to get, came out cold and very bland. Had the all-inclusive package maybe that was the reason. Bought a bottle of wine for dinner one night, got a call on the phone when my wife and I were in bed saying I had to pay cash. That night, and the server was coming up to the room. Went down to the desk asked for a hold for charged room account. Hotel put $577.81 on hold on credit card. Paid off account at check out, hotel still kept $577.81. 10 days later and calling hotel 3 times still will not release money. Worst hotel experience in my life, I'm 63 years old.
10
Jeanne
20 jun 2025
·
Se alojó 5 noches
We enjoyed the property so much!! Any issues were addressed immediately. We will be back next year! A special thanks to Javier, Manuel, Alex, and Efren for making our stay amazing.
We enjoyed the property so much!! Any issues were addressed immediately. We will be back next year! A special thanks to Javier, Manuel, Alex, and Efren for making our stay amazing.
6
Michael
19 mar 2025
·
Se alojó 7 noches
We stayed at the Weston for a week with the all inclusive package. Overall, it was a good experience but we wouldn’t go back. Most of the staff was very friendly and the facility is clean. The food is good, but there are only two restaurants and a snack bar/grill near the pool, so there are not a lot of options. Even though we had all inclusive, we literally had to sign a bill after every meal, every drink, everything. We had to consistently sit there and wait for the waiter to bring the zero sum bill so we could leave. One time we got sick of waiting and just left, only to be chased down by the waiter for us to sign a bill with a zero balance. In the morning there is one place to get coffee and it’s across the property in a separate building. It’s the same place that they’re serving the breakfast buffet. We took a breakfast pastry a few mornings to take back to our room with coffee, only to be eventually told that we couldn’t do that. Lastly, there is no entertainment. No evening shows, yard games, music around the pool, nothing. If you like to do more than lay in the sun and drink, it’s easy to get bored. The snorkeling is good right off the shore, so that was nice. Again, overall it was good but I’ve been to many other all inclusive a that are much better.
We stayed at the Weston for a week with the all inclusive package. Overall, it was a good experience but we wouldn’t go back. Most of the staff was very friendly and the facility is clean. The food is good, but there are only two restaurants and a snack bar/grill near the pool, so there are not a lot of options. Even though we had all inclusive, we literally had to sign a bill after every meal, every drink, everything. We had to consistently sit there and wait for the waiter to bring the zero sum bill so we could leave. One time we got sick of waiting and just left, only to be chased down by the waiter for us to sign a bill with a zero balance. In the morning there is one place to get coffee and it’s across the property in a separate building. It’s the same place that they’re serving the breakfast buffet. We took a breakfast pastry a few mornings to take back to our room with coffee, only to be eventually told that we couldn’t do that. Lastly, there is no entertainment. No evening shows, yard games, music around the pool, nothing. If you like to do more than lay in the sun and drink, it’s easy to get bored. The snorkeling is good right off the shore, so that was nice. Again, overall it was good but I’ve been to many other all inclusive a that are much better.
6
Terra
3 abr 2025
·
The hotel is shown as all-inclusive on Expedia. I was told upon arrival that all-inclusive was an option for an additional charge of 96pp per night. We paid the fee but were still required to sign and add a tip after every meal (why else would we be asked to sign the bill - it's all-inclusive, it must be for the tip, no?). At checkout, my final bill showed an additional daily charge added for tips each day. This should have been disclosed upfront. The location is too far from the main area. There's nothing to do around the hotel or at the hotel other than lounge around the pool or go to the spa. The best local amenity is the Key Lime Pie Factory across the street - the best pie ever! Online mentions that this is a dive hotel. Two guys in a booth by the water arranging dives does not constitute a dive hotel. You can rent equipment but the equipment doesn't work. I was given a faulty BCD - the only use it provided was to hold the tank. There are no lockers and no tups of freshwater to rinse equipment. It is very clean, with good service but has limited food selection (except at breakfast) and is a bit boring.
The hotel is shown as all-inclusive on Expedia. I was told upon arrival that all-inclusive was an option for an additional charge of 96pp per night. We paid the fee but were still required to sign and add a tip after every meal (why else would we be asked to sign the bill - it's all-inclusive, it must be for the tip, no?). At checkout, my final bill showed an additional daily charge added for tips each day. This should have been disclosed upfront. The location is too far from the main area. There's nothing to do around the hotel or at the hotel other than lounge around the pool or go to the spa. The best local amenity is the Key Lime Pie Factory across the street - the best pie ever! Online mentions that this is a dive hotel. Two guys in a booth by the water arranging dives does not constitute a dive hotel. You can rent equipment but the equipment doesn't work. I was given a faulty BCD - the only use it provided was to hold the tank. There are no lockers and no tups of freshwater to rinse equipment. It is very clean, with good service but has limited food selection (except at breakfast) and is a bit boring.
10
Loren
30 ene 2025
·
Se alojó 5 noches
If I could give the staff 10 stars I would. Unfortunately, I can only give them five but they certainly deserve 10. Everyone was very helpful and willing to treat you like a king.
If I could give the staff 10 stars I would. Unfortunately, I can only give them five but they certainly deserve 10. Everyone was very helpful and willing to treat you like a king.
10
Sheryl
22 jul 2025
·
Se alojó 6 noches
This property is our favorite place to stay in Cozumel. The beds are super comfy, the place is very clean and the staff is friendly and very accommodating. If you go to the restaurant by the water, ask for Margarita. She’s the best!!!!
This property is our favorite place to stay in Cozumel. The beds are super comfy, the place is very clean and the staff is friendly and very accommodating. If you go to the restaurant by the water, ask for Margarita. She’s the best!!!!
10
Gabriela
31 may 2025
·
Se alojó 5 noches
Staff was great. Very professional and attentive.
Staff was great. Very professional and attentive.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Escénica y tranquila playa al norte de la ciudad, con fácil acceso en taxi y excelente snorkel desde la costa. Algunos la encuentran alejada de las principales atracciones, y la propia playa es pequeña y rocosa en algunas zonas.
Reseñas de huéspedes relacionadas
6
kristina
13 oct 2025
·
Se alojó 4 noches
Positives: 1. beach front property, with room’s balcony facing the beach 2. All-inclusive option 3. friendly wait staff 4. Delicious breakfasts, beef dishes, some appetizers, & some desserts 5. Great selections of alcoholic & non-alcoholic drinks. 6. 24-hour spacious gym with adequate equipments for complete workouts. Negatives: 1. a-la-carte dining only, most of the time took 40-45 minutes just to get the food 2. No consistent flag updates on the ocean condition. We had a scary windy storm one day & really rough water, but flag was yellow!! 3. dive-shop water sports was non-existent, they kept yellow flag on rough 3 days including during a scary storm, but red flags on last 2 days perfect days of no wind, no wave. The staff at dive shops just said: “cancel, maybe tomorrow”. 4. Absolutely no on-site activities, other than (small) kids club. 5. Location is far from any attractions or markets 6. Bland pasta & fish dishes. 7. Although we paid for all-inclusive, taking food out of the restaurants or to-go was discouraged. 8. No grab-and-go snacks, you’d have to actually order and eat them at the restaurants or get room service for additional fees. One of the main reasons we booked this one was because of the complimentary kayaks & paddle boards, but we were denied using them on 2 perfect super calm days!! Advertisement is misleading!!
Positives: 1. beach front property, with room’s balcony facing the beach 2. All-inclusive option 3. friendly wait staff 4. Delicious breakfasts, beef dishes, some appetizers, & some desserts 5. Great selections of alcoholic & non-alcoholic drinks. 6. 24-hour spacious gym with adequate equipments for complete workouts. Negatives: 1. a-la-carte dining only, most of the time took 40-45 minutes just to get the food 2. No consistent flag updates on the ocean condition. We had a scary windy storm one day & really rough water, but flag was yellow!! 3. dive-shop water sports was non-existent, they kept yellow flag on rough 3 days including during a scary storm, but red flags on last 2 days perfect days of no wind, no wave. The staff at dive shops just said: “cancel, maybe tomorrow”. 4. Absolutely no on-site activities, other than (small) kids club. 5. Location is far from any attractions or markets 6. Bland pasta & fish dishes. 7. Although we paid for all-inclusive, taking food out of the restaurants or to-go was discouraged. 8. No grab-and-go snacks, you’d have to actually order and eat them at the restaurants or get room service for additional fees. One of the main reasons we booked this one was because of the complimentary kayaks & paddle boards, but we were denied using them on 2 perfect super calm days!! Advertisement is misleading!!
10
Elizabeth
6 ene 2025
·
Se alojó 1 noche
Excellent service, great location and amenities
Excellent service, great location and amenities
8
Brent
3 ago 2025
·
Se alojó 5 noches
Is a nice property with beach access and some decent snorkeling.. staff is very friendly and helpful.
Is a nice property with beach access and some decent snorkeling.. staff is very friendly and helpful.
8
Katherine
24 ene 2025
·
Se alojó 7 noches
The Westin is a very nice hotel. Clean and quiet we walked across the street and had the most amazing grilled lobster and key lime pie. Beach small but beautiful water and snorkelling. No entertainment as it’s a hotel. Food options limited ( again it’s a hotel ) but the food we did eat was good. Only a 10 minute drive from downtown by taxi.
The Westin is a very nice hotel. Clean and quiet we walked across the street and had the most amazing grilled lobster and key lime pie. Beach small but beautiful water and snorkelling. No entertainment as it’s a hotel. Food options limited ( again it’s a hotel ) but the food we did eat was good. Only a 10 minute drive from downtown by taxi.
10
Jessica
3 feb 2024
·
Se alojó 3 noches
It was very easy to take a cab to town but far enough away it was quiet and private beach. Loved the restaurant on the water. There was also an italian place to eat at the hotel. If you like key lime pie there is a place across the street. The spa was amazing with the sauna and steam room- we loved the couples massage and treatments. we wish the pool could have been heated or a hot tub somewhere because we had little or no sun during our stay but that was the only complaint. Would visit again. The snorkeling was ok, it is a good place to snorkel but nothing amazing if you are a novice snorkeler.
It was very easy to take a cab to town but far enough away it was quiet and private beach. Loved the restaurant on the water. There was also an italian place to eat at the hotel. If you like key lime pie there is a place across the street. The spa was amazing with the sauna and steam room- we loved the couples massage and treatments. we wish the pool could have been heated or a hot tub somewhere because we had little or no sun during our stay but that was the only complaint. Would visit again. The snorkeling was ok, it is a good place to snorkel but nothing amazing if you are a novice snorkeler.
10
Melissa
17 dic 2022
·
Se alojó 19.342 noches
Was a fairly large hotel but never seemed busy or loud. Very quiet and comfortable. Staff was very accommodating and friendly. Beautiful beach and great snorkeling.
Was a fairly large hotel but never seemed busy or loud. Very quiet and comfortable. Staff was very accommodating and friendly. Beautiful beach and great snorkeling.
8
victoria
15 jun 2024
·
Se alojó 5 noches
I enjoyed staying here. The beach was just right downstairs. Made it easy and convenient. It was never crowded. They had a hut set up at the beach for you to easily book excursions and other activities. Staff was exceptionally helpful and friendly. My only two complaints would be the cleanliness of the room and the fact you can literally hear into the room beside you.
I enjoyed staying here. The beach was just right downstairs. Made it easy and convenient. It was never crowded. They had a hut set up at the beach for you to easily book excursions and other activities. Staff was exceptionally helpful and friendly. My only two complaints would be the cleanliness of the room and the fact you can literally hear into the room beside you.
10
Ignacio
19 feb 2025
·
Se alojó 4 noches
Rooms are very, very nice, view from the rooms is excellent and staff is really friendly. Beds are AMAZING. There's an actual stretch of sandy beach and snorkelling in front of the hotel is very nice. There is a problem with smell in the lobby. It's not bad, but you can tell they're trying to fight it. We tried only the breakfast buffet which is OK, we didn't stay for dinner in the hotel, there are very good options right across the street.
Rooms are very, very nice, view from the rooms is excellent and staff is really friendly. Beds are AMAZING. There's an actual stretch of sandy beach and snorkelling in front of the hotel is very nice. There is a problem with smell in the lobby. It's not bad, but you can tell they're trying to fight it. We tried only the breakfast buffet which is OK, we didn't stay for dinner in the hotel, there are very good options right across the street.
8
Michael
21 abr 2024
·
Se alojó 7 noches
Walkup access to the beach and snorkeling…
Walkup access to the beach and snorkeling…
10
Wendy
27 abr 2025
·
Se alojó 9 noches
Absolutely beautiful property, amazing snorkeling and swimming right out front. All rooms have an ocean view which is gorgeous! Away from the hustle, but a close taxi ride if you want to go into town. Hotel is beautiful, beds comfortable and spacious rooms. Wish they had some entertainment at night it was a bit sleepy.
Absolutely beautiful property, amazing snorkeling and swimming right out front. All rooms have an ocean view which is gorgeous! Away from the hustle, but a close taxi ride if you want to go into town. Hotel is beautiful, beds comfortable and spacious rooms. Wish they had some entertainment at night it was a bit sleepy.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
El desayuno, especialmente el buffet, recibe elogios constantes. La restauración en general es variada: las opciones en el lugar son limitadas, con menús repetitivos y comidas ocasionalmente lentas o insípidas, y el plan de todo incluido puede implicar firmar cada comprobante y confusión con respecto a las propinas.
Reseñas de huéspedes relacionadas
6
kristina
13 oct 2025
·
Se alojó 4 noches
Positives: 1. beach front property, with room’s balcony facing the beach 2. All-inclusive option 3. friendly wait staff 4. Delicious breakfasts, beef dishes, some appetizers, & some desserts 5. Great selections of alcoholic & non-alcoholic drinks. 6. 24-hour spacious gym with adequate equipments for complete workouts. Negatives: 1. a-la-carte dining only, most of the time took 40-45 minutes just to get the food 2. No consistent flag updates on the ocean condition. We had a scary windy storm one day & really rough water, but flag was yellow!! 3. dive-shop water sports was non-existent, they kept yellow flag on rough 3 days including during a scary storm, but red flags on last 2 days perfect days of no wind, no wave. The staff at dive shops just said: “cancel, maybe tomorrow”. 4. Absolutely no on-site activities, other than (small) kids club. 5. Location is far from any attractions or markets 6. Bland pasta & fish dishes. 7. Although we paid for all-inclusive, taking food out of the restaurants or to-go was discouraged. 8. No grab-and-go snacks, you’d have to actually order and eat them at the restaurants or get room service for additional fees. One of the main reasons we booked this one was because of the complimentary kayaks & paddle boards, but we were denied using them on 2 perfect super calm days!! Advertisement is misleading!!
Positives: 1. beach front property, with room’s balcony facing the beach 2. All-inclusive option 3. friendly wait staff 4. Delicious breakfasts, beef dishes, some appetizers, & some desserts 5. Great selections of alcoholic & non-alcoholic drinks. 6. 24-hour spacious gym with adequate equipments for complete workouts. Negatives: 1. a-la-carte dining only, most of the time took 40-45 minutes just to get the food 2. No consistent flag updates on the ocean condition. We had a scary windy storm one day & really rough water, but flag was yellow!! 3. dive-shop water sports was non-existent, they kept yellow flag on rough 3 days including during a scary storm, but red flags on last 2 days perfect days of no wind, no wave. The staff at dive shops just said: “cancel, maybe tomorrow”. 4. Absolutely no on-site activities, other than (small) kids club. 5. Location is far from any attractions or markets 6. Bland pasta & fish dishes. 7. Although we paid for all-inclusive, taking food out of the restaurants or to-go was discouraged. 8. No grab-and-go snacks, you’d have to actually order and eat them at the restaurants or get room service for additional fees. One of the main reasons we booked this one was because of the complimentary kayaks & paddle boards, but we were denied using them on 2 perfect super calm days!! Advertisement is misleading!!
10
Peter
26 abr 2025
·
Se alojó 4 noches
Great property on the water. All rooms face the water. It's what I would expect for a Marriott Westin. Great staff, clean property, gorgeous views. The food was a little redundant but of good quality. Would definitely recommend for families.
Great property on the water. All rooms face the water. It's what I would expect for a Marriott Westin. Great staff, clean property, gorgeous views. The food was a little redundant but of good quality. Would definitely recommend for families.
6
Waldemar
26 feb 2025
·
Se alojó 4 noches
I had very high hopes for this property and it started off strong. The fish tacos and ceviche at Gaviotas restaurant were amazing. But entering the facility there was a strong sewage smell in the lobby. The beach was stunning and the staff pretty friendly. As my stay progressed it became apparent that the Westin has a lot of work to do in the areas of transparency when it comes to charges so a guest is not blindsided . The food at the cozumil restaurant was terrible, bland pizza and pasta.
I had very high hopes for this property and it started off strong. The fish tacos and ceviche at Gaviotas restaurant were amazing. But entering the facility there was a strong sewage smell in the lobby. The beach was stunning and the staff pretty friendly. As my stay progressed it became apparent that the Westin has a lot of work to do in the areas of transparency when it comes to charges so a guest is not blindsided . The food at the cozumil restaurant was terrible, bland pizza and pasta.
10
Jamerson Paul
17 abr 2025
·
Se alojó 5 noches
Enjoyed our stay but the dinner options weren't significant. Food was just okay.
Enjoyed our stay but the dinner options weren't significant. Food was just okay.
8
Katherine
24 ene 2025
·
Se alojó 7 noches
The Westin is a very nice hotel. Clean and quiet we walked across the street and had the most amazing grilled lobster and key lime pie. Beach small but beautiful water and snorkelling. No entertainment as it’s a hotel. Food options limited ( again it’s a hotel ) but the food we did eat was good. Only a 10 minute drive from downtown by taxi.
The Westin is a very nice hotel. Clean and quiet we walked across the street and had the most amazing grilled lobster and key lime pie. Beach small but beautiful water and snorkelling. No entertainment as it’s a hotel. Food options limited ( again it’s a hotel ) but the food we did eat was good. Only a 10 minute drive from downtown by taxi.
10
Cheryl
25 ago 2025
·
Se alojó 4 noches
We were very pleased with our all inclusive stay. We only wish there was some type of entertainment in the evenings. Our favorite meal was breakfast. The buffet was excellent ! I enjoyed a cook to order omelette all 4 days. The food at the pool area was also great!!
We were very pleased with our all inclusive stay. We only wish there was some type of entertainment in the evenings. Our favorite meal was breakfast. The buffet was excellent ! I enjoyed a cook to order omelette all 4 days. The food at the pool area was also great!!
6
Michael
19 mar 2025
·
Se alojó 7 noches
We stayed at the Weston for a week with the all inclusive package. Overall, it was a good experience but we wouldn’t go back. Most of the staff was very friendly and the facility is clean. The food is good, but there are only two restaurants and a snack bar/grill near the pool, so there are not a lot of options. Even though we had all inclusive, we literally had to sign a bill after every meal, every drink, everything. We had to consistently sit there and wait for the waiter to bring the zero sum bill so we could leave. One time we got sick of waiting and just left, only to be chased down by the waiter for us to sign a bill with a zero balance. In the morning there is one place to get coffee and it’s across the property in a separate building. It’s the same place that they’re serving the breakfast buffet. We took a breakfast pastry a few mornings to take back to our room with coffee, only to be eventually told that we couldn’t do that. Lastly, there is no entertainment. No evening shows, yard games, music around the pool, nothing. If you like to do more than lay in the sun and drink, it’s easy to get bored. The snorkeling is good right off the shore, so that was nice. Again, overall it was good but I’ve been to many other all inclusive a that are much better.
We stayed at the Weston for a week with the all inclusive package. Overall, it was a good experience but we wouldn’t go back. Most of the staff was very friendly and the facility is clean. The food is good, but there are only two restaurants and a snack bar/grill near the pool, so there are not a lot of options. Even though we had all inclusive, we literally had to sign a bill after every meal, every drink, everything. We had to consistently sit there and wait for the waiter to bring the zero sum bill so we could leave. One time we got sick of waiting and just left, only to be chased down by the waiter for us to sign a bill with a zero balance. In the morning there is one place to get coffee and it’s across the property in a separate building. It’s the same place that they’re serving the breakfast buffet. We took a breakfast pastry a few mornings to take back to our room with coffee, only to be eventually told that we couldn’t do that. Lastly, there is no entertainment. No evening shows, yard games, music around the pool, nothing. If you like to do more than lay in the sun and drink, it’s easy to get bored. The snorkeling is good right off the shore, so that was nice. Again, overall it was good but I’ve been to many other all inclusive a that are much better.
10
Callan
3 may 2025
·
Se alojó 5 noches
The Westins breakfast buffet was great and had a wide variety of hot and cold selections including an omelette bar, continental type selections, and most other common breakfast selections as well as a few types local culinary specialties
The Westins breakfast buffet was great and had a wide variety of hot and cold selections including an omelette bar, continental type selections, and most other common breakfast selections as well as a few types local culinary specialties
6
Terra
3 abr 2025
·
The hotel is shown as all-inclusive on Expedia. I was told upon arrival that all-inclusive was an option for an additional charge of 96pp per night. We paid the fee but were still required to sign and add a tip after every meal (why else would we be asked to sign the bill - it's all-inclusive, it must be for the tip, no?). At checkout, my final bill showed an additional daily charge added for tips each day. This should have been disclosed upfront. The location is too far from the main area. There's nothing to do around the hotel or at the hotel other than lounge around the pool or go to the spa. The best local amenity is the Key Lime Pie Factory across the street - the best pie ever! Online mentions that this is a dive hotel. Two guys in a booth by the water arranging dives does not constitute a dive hotel. You can rent equipment but the equipment doesn't work. I was given a faulty BCD - the only use it provided was to hold the tank. There are no lockers and no tups of freshwater to rinse equipment. It is very clean, with good service but has limited food selection (except at breakfast) and is a bit boring.
The hotel is shown as all-inclusive on Expedia. I was told upon arrival that all-inclusive was an option for an additional charge of 96pp per night. We paid the fee but were still required to sign and add a tip after every meal (why else would we be asked to sign the bill - it's all-inclusive, it must be for the tip, no?). At checkout, my final bill showed an additional daily charge added for tips each day. This should have been disclosed upfront. The location is too far from the main area. There's nothing to do around the hotel or at the hotel other than lounge around the pool or go to the spa. The best local amenity is the Key Lime Pie Factory across the street - the best pie ever! Online mentions that this is a dive hotel. Two guys in a booth by the water arranging dives does not constitute a dive hotel. You can rent equipment but the equipment doesn't work. I was given a faulty BCD - the only use it provided was to hold the tank. There are no lockers and no tups of freshwater to rinse equipment. It is very clean, with good service but has limited food selection (except at breakfast) and is a bit boring.
6
Jackie
23 jul 2024
·
Se alojó 9 noches
Yes, we were really dissapointed in the food this time around, the only thing good was Breakfast, the Main indoor eating area was only open every other night, they must have a new chef with different thoughts than ours on what choices there was to pick from.
Yes, we were really dissapointed in the food this time around, the only thing good was Breakfast, the Main indoor eating area was only open every other night, they must have a new chef with different thoughts than ours on what choices there was to pick from.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
8
LUIS ENRIQUE
17 ago 2026
·
Se alojó 3 noches
averiguar bien el desayuno incluido en caso de pagarlo para cuentas personas es...
averiguar bien el desayuno incluido en caso de pagarlo para cuentas personas es...
8
EDGARDO
15 ago 2026
·
Se alojó 5 noches
De momento nos tocó en obra la entrada, por lo que el ruido a las 9am despertaba . En área de playa y alberca hay muy poca sombra , urge pongan más sombrillas Lo demás todo perfecto, comida excelente
De momento nos tocó en obra la entrada, por lo que el ruido a las 9am despertaba . En área de playa y alberca hay muy poca sombra , urge pongan más sombrillas Lo demás todo perfecto, comida excelente
8
JUAN IGNACIO
15 jul 2026
·
Se alojó 5 noches
La zona de playa es minúscula. El hotel se puso sobre una torre de departamentos, así que ya sabes que esperar. Las habitaciones tienen detalles pequeños probablemente por la antigüedad. Hay solo 1 restaurante y 1 alberca. El bufete de desayuno, es muy pequeño
La zona de playa es minúscula. El hotel se puso sobre una torre de departamentos, así que ya sabes que esperar. Las habitaciones tienen detalles pequeños probablemente por la antigüedad. Hay solo 1 restaurante y 1 alberca. El bufete de desayuno, es muy pequeño
6
Yuki
15 jul 2026
·
Se alojó 1 noche
En general está bien, pero le falta mucho a la calidad de la comida y el personal, no tiene la mejor actitud. A veces en los desayunos muy groseros y con cero ganas de a tender gente.
En general está bien, pero le falta mucho a la calidad de la comida y el personal, no tiene la mejor actitud. A veces en los desayunos muy groseros y con cero ganas de a tender gente.
4
Moises
9 jul 2026
·
Se alojó 2 noches
Desde que llegamos la atención del personal dejó mucho que desear. El aire acondicionado del cuarto no funcionó nunca, Me querían cobrar medio día más por hacer check out a las 12:00 pm. Y para terminar me hicieron un cargo del restaurante que ni si quiera consumí, tuve que pelear para que me lo anulen. El bar estaba clausurado por COFEPRIS
Desde que llegamos la atención del personal dejó mucho que desear. El aire acondicionado del cuarto no funcionó nunca, Me querían cobrar medio día más por hacer check out a las 12:00 pm. Y para terminar me hicieron un cargo del restaurante que ni si quiera consumí, tuve que pelear para que me lo anulen. El bar estaba clausurado por COFEPRIS
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 23:59
Antes de la(s) 11:00
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Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-19: 329.8967844024658USD
- 2026-09-20: 270.1836170272827USD
- 2026-09-21: 247.15297998352048USD
- 2026-09-22: 214.98478849945067USD
- 2026-09-23: 214.98478849945067USD
- 2026-09-24: 247.15297998352048USD
- 2026-09-25: 233.01000282897948USD
- 2026-09-26: 279.4287520614624USD
- 2026-09-27: 222.86880657348632USD
- 2026-09-28: 222.86880657348632USD
- 2026-09-29: 247.15297998352048USD
- 2026-09-30: 240.87573465423583USD
- 2026-10-01: 240.44944085845947USD
- 2026-10-02: 253.99998909301755USD
- 2026-10-03: 249.91199658813474USD
- 2026-10-04: 222.999998147583USD
- 2026-10-05: 222.999998147583USD
- 2026-10-06: 240.44944085845947USD
- 2026-10-07: 230.99998677062987USD
- 2026-10-08: 258.9999994979858USD
- 2026-10-09: 230.99998677062987USD
- 2026-10-10: 230.99998677062987USD
- 2026-10-11: 240.99999006500244USD
- 2026-10-12: 244.00998718566893USD
- 2026-10-13: 241.98998725585935USD
- 2026-10-14: 233.00000144195556USD
- 2026-10-15: 233.00000144195556USD
- 2026-10-16: 244.00998718566893USD
- 2026-10-17: 225.99999388122558USD
- 2026-10-18: 241.98998725585935USD
- 2026-10-19: 216.98998777770996USD
- 2026-10-20: 233.00000144195556USD
- 2026-10-21: 256.143613873291USD
- 2026-10-22: 223.99999672546386USD
- 2026-10-23: 233.00000144195556USD
- 2026-10-24: 233.00000144195556USD
- 2026-10-25: 230.99998677062987USD
- 2026-10-26: 246.99999904785153USD
- 2026-10-27: 244.00998718566893USD
- 2026-10-28: 233.00000144195556USD
- 2026-10-29: 233.00000144195556USD
- 2026-10-30: 244.00998718566893USD
- 2026-10-31: 244.00998718566893USD
- 2026-11-01: 256.143613873291USD
- 2026-11-02: 244.00998718566893USD
- 2026-11-03: 223.99999672546386USD
- 2026-11-04: 269.98999998321534USD
- 2026-11-05: 313.99997382812495USD
- 2026-11-06: 334.99997899475096USD
- 2026-11-07: 334.99997899475096USD
- 2026-11-08: 338.9999733062744USD
- 2026-11-09: 244.00998718566893USD
- 2026-11-10: 244.00998718566893USD
- 2026-11-11: 244.00998718566893USD
- 2026-11-12: 244.00998718566893USD
- 2026-11-13: 246.99999904785153USD
- 2026-11-14: 244.00998718566893USD
- 2026-11-15: 244.00998718566893USD
- 2026-11-16: 244.00998718566893USD
- 2026-11-17: 244.00998718566893USD
- 2026-11-18: 244.00998718566893USD
- 2026-11-19: 298.0099804534912USD
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
Se te pedirá que pagues el siguiente depósito totalmente reembolsable.
Breakage deposit: USD 100 per night
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
- Transacciones sin efectivo disponibles
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, detector de humo y botiquín de primeros auxilios.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Se ofrece alojamiento gratuito a un máximo de 2 menores de hasta 11 años, siempre que ocupen la misma habitación que sus padres o tutores, utilizando las camas existentes.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Los huéspedes pueden realizar las gestiones para traer sus mascotas poniéndose en contacto directamente con el alojamiento mediante la información de contacto que figura en la confirmación de la reserva (se aplican cargos y se pueden encontrar en la sección relativa a las tarifas).
- Es posible pagar todas las transacciones sin dinero en efectivo.
- Es posible realizar el registro de entrada sin contacto personal y el registro de salida sin contacto personal.
- Desayuno tipo bufé: 31 USD por persona (precio aproximado)
- Mascotas: 50 USD por alojamiento, por noche
- No se cobran tasas por los animales de servicio
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Mostrador turístico
Servicios
Centro de negocios
Mostrador turístico
Servicio de tintorería
Guardería infantil/Niñera
Salones para banquetes
Caja fuerte
Cajero automático
Consigna de equipajes
Registros de entrada y salida exprés
Autoservicio de lavandería
24-Hour Front Desk
Concierge Services
Actividades
Piscina
Playa privada
Playa (cercana)
Buceo
Pesca
Piscina al aire libre
Música en directo
Pool (Infinity)
Muebles de exterior
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terraza
Fitness Center (nearby)
General
Servicio de habitaciones
Restaurante
Sauna
Sala de vapor
Servicio de masajes
Spa y centro de bienestar
Tratamientos faciales
Club infantil
Comidas para llevar
Desayuno en la habitación
Habitaciones antialérgicas disponibles
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Aparcamiento
Aparcamiento
Aparcamiento gratuito
Parking Onsite
Internet
WiFi gratuito